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Categorías relacionadas
Verascape
(0)
Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, a single KnowledgeBase, and Advanced Analytics
Verascape's cloud-based Self-Service as a Service enables your customers to self-service across ALL customer communications channels, both voice and digital, and is powered by Artificial Intelligence, Natural Language Processing, and Real-Time Data Integration. Our unique and integrated KnowledgeBase and Advanced Reporting capabilities gives you a single view of your customers journey, regardless of the channel.
Verascape's cloud-based Self-Service as a Service enables your customers to self-service across ALL customer communications channels, both voice and digital, and is powered by Artificial Intelligence,...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
ShowHows
(0)
Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.
ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manuals, assembly instructions, DIY, tips/tricks, recipes - anything you do step-by-step. ShowHows help your customers help themselves - reducing support costs and increasing customer satisfaction and loyalty.
ShowHows are customizable, easily shareable on social media, and embeddable on any website.
ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manual...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Cloud customer engagement and feedback collection application for small businesses.
Cloud customer engagement and feedback collection application for small businesses.
Cloud customer engagement and feedback collection application for small businesses.
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Mr Wolf
(0)
Estas soluciones de automatización consisten principalmente en la resolución automática de cualquier tipo de solicitudes de los clientes.
Mr Wolf es un sistema que posibilita la automatización de los procesos empresariales en relación con la atención al cliente, las ventas, la contabilidad, las finanzas, la logística o la tecnología de la información. Estas soluciones de automatización consisten principalmente en la resolución automática de cualquier tipo de solicitudes de los clientes. Mr Wolf logra que la automatización sea más efectiva mediante el uso de módulos inteligentes de aprendizaje automático y NLP, que permiten al sistema categorizar de forma independiente las solicitudes, entender el texto y detectar más de 30 idiomas o, incluso, las emociones del remitente.
Mr Wolf es un sistema que posibilita la automatización de los procesos empresariales en relación con la atención al cliente, las ventas, la contabilidad, las finanzas, la logística o la tecnología de...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
ConfirmKit
(0)
User research and customer development platform that helps companies of all sizes to learn from their users.
User research and customer development platform that helps companies of all sizes to learn from their users.
User research and customer development platform that helps companies of all sizes to learn from their users.
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Concentrix
(0)
Online marketing automation platform that helps create data-driven ROI campaigns and insights & analytics to drive communications.
Online marketing automation platform that helps create data-driven ROI campaigns and insights & analytics to drive communications.
Online marketing automation platform that helps create data-driven ROI campaigns and insights & analytics to drive communications.
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
OBI Engage
(0)
Discover the power of OBI Engage for excellent customer engagement, online customer service and social media management in one tool.
Ensure yourself of loyal customers providing direct and personal customer service on social media, live chat, reviewsites and messaging apps like WhatsApp. With OBI Engage you manage all online conversations from one central platform and are able to include intelligent chatbots in your service process for even more efficiency. Create, plan and publish posts across social media channels using the content calendar and measure the impact and reach of your campaigns with integrated social analytics.
Ensure yourself of loyal customers providing direct and personal customer service on social media, live chat, reviewsites and messaging apps like WhatsApp. With OBI Engage you manage all online...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Saysimple
(0)
We help businesses shift to effortless customer experiences on all channels and at every touch & triggerpoint on their customer journey
Meet Your New Customer Communications Platform.
Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers.
When customers reach out to you, they use many different channels - now all of these connections can be accessed from a single platform.
Meet Your New Customer Communications Platform.
Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Kaizo
(0)
Kaizo is a fully Zendesk-integrated suite of easy to use tools to optimize your customer support team's performance management.
Kaizo empowers customer support teams with gamification & AI. Boosting productivity and improving service quality by providing:
Individual & Team Assessment
Skill development
Engagement/Retention
All in one, fully Zendesk-integrated platform.
We've built a seamless performance management process, connecting all members of your team to their key goals and ensuring the constant achievement of KPIs.
Kaizo empowers customer support teams with gamification & AI. Boosting productivity and improving service quality by providing:
Individual & Team Assessment
Skill development
Engagement/Rete...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Aranda
(0)
Aranda Service Desk ayuda con la gestión de procesos y servicios de soporte, como solitcitudes, requirimientos, incidentes y cambios.
Aranda Service Desk ayuda con la gestión de procesos y servicios de soporte, como solitcitudes, requirimientos, incidentes y cambios.
Aranda Service Desk ayuda con la gestión de procesos y servicios de soporte, como solitcitudes, requirimientos, incidentes y cambios.
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
TechSee
(0)
Provides an intelligent visual platform that receives inputs from any customer service channel.
Provides an intelligent visual platform that receives inputs from any customer service channel.
Provides an intelligent visual platform that receives inputs from any customer service channel.
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud
Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud.
Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud.
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Timum
(0)
Timum is an appointment scheduling solution that allows businesses to manage their appointments automatically.
timum is an SaaS solution for automated bookings and appointment coordination. The software aims to optimize appointment management to achieve greater efficiency. timum is used in the real estate industry and offers various functions, such as automatic email reminders, online appointment booking, and a configurable calendar. The latter forms the core element and offers one overview for all-in-one resource management.
timum is an SaaS solution for automated bookings and appointment coordination. The software aims to optimize appointment management to achieve greater efficiency. timum is used in the real estate...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
involve.ai
(0)
invovle.ai uses AI to help leaders transform their companies into customer-centric organizations
involve.ai is an AI early warning system to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.
involve.ai is an AI early warning system to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Levity
(0)
No-code machine learning platform that helps businesses automate complex work processes based on images, documents, and texts.
Levity enables non-technical people to build AI-powered workflow automations without code. Users can upload their own data to create custom AI models and integrate them with the tools they already use. The models currently support PDF- , text- , and image-classification.
Popular examples are:
- Email content analysis
- Customer support ticket prioritization
- Survey response grouping
- Document filing & routing
- Detections of defects on products
Levity enables non-technical people to build AI-powered workflow automations without code. Users can upload their own data to create custom AI models and integrate them with the tools they already...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
GoDesk
(0)
Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs.
Give your customers the answers they want; quicker than ever before with GoDesk.
GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
The ideal email support tool for startups and SMEs.
Give your customers the answers they want; quicker than ever before with GoDesk.
GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
OmniEngage
(0)
OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers.
OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers. Combining predicted customer intent with
proactive engagement, OmniEngage guides your customers to resolve an issue effortlessly. OmniEngage enables you to engage your customers on today’s communication channels - Mobile, Voice, Text, Social Media.
OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers. Combining predicted customer intent with
proactive engagement, OmniEngage...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
CSAT.AI
(0)
Train agents, review interactions and dig deep into your CX – In-the-moment analysis automated with AI.
CSAT.AI provides a 'fix it before you end it' real-time solution to prevent bad customer service. In-the-moment analysis enables the agent to proactively correct course prior to concluding an engagement and turns every customer interaction to WOW! service. Real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. CSAT.AI elevates the quality of your team giving you the competitive advantage.
CSAT.AI provides a 'fix it before you end it' real-time solution to prevent bad customer service. In-the-moment analysis enables the agent to proactively correct course prior to concluding an...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Textel
(0)
Textel provides a modern communication experience by text-enabling existing contact center phone numbers.
Textel provides a modern communication experience by text-enabling existing contact center phone numbers. It supports rich SMS and MMS conversations with the ability to utilize a hybrid of textbots and live agent support. Textel is laser-focused on solving SMS for the modern contact center with features that make texting a contact center as natural as calling. Textel integrates with CCaaS solutions like NICE CXone, Genesys, and Five9 to let agents handle text messages in their chat window.
Textel provides a modern communication experience by text-enabling existing contact center phone numbers. It supports rich SMS and MMS conversations with the ability to utilize a hybrid of textbots...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.
Cloud-based solution that assists contact centers with workforce optimization, interaction recording, and engagement. DVSAnalytics Encore Workforce Optimization (WFO) solutions offer a variety of options to record customer interactions; gain insight, via analytics, into the content and results of interactions; use those insights for quality management to improve performance, and create staff schedules that allow for achievement of
service level objectives, via workforce management software.
Cloud-based solution that assists contact centers with workforce optimization, interaction recording, and engagement. DVSAnalytics Encore Workforce Optimization (WFO) solutions offer a variety of...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)
Jusvista
(0)
Voice-based enterprise solution that makes communication easier and timely delivery of customer service the focus of all employee.
A scalable, clutter-free, readily implementable enterprise solution to improve customer experience and service delivery. The customer use preferred language to record message to send it with documents to business. The metadata is directed to the responsible person to form his team. A transparent event logging system makes timely delivery of quality services central to teamwork. The customer follows up and stays in touch with business over the app.
A scalable, clutter-free, readily implementable enterprise solution to improve customer experience and service delivery. The customer use preferred language to record message to send it with...
Funcionalidades
- Gestión de la base de conocimiento
- Chat en vivo
- Gestión de correo electrónico
- CRM
- Gestión de SLA (Service Level Agreement)