Opiniones de LiveAgent

Agente en Vivo

Comentarios: En general ha sido buena, esperemos que en próximas actualizaciones siga mejorando este producto.

Puntos a favor:

Una de mis funciones favoritas es el informe de ubicación (que muestra en qué parte del mundo se encuentra el usuario), así como la capacidad de enviar una invitación de chat al usuario mientras navega por su sitio web

Contras:

Creo que el único inconveniente que he encontrado es el requisito de iniciar sesión en su cuenta con frecuencia para mantener la cuenta activa. No me gusta tener que configurar un recordatorio para iniciar sesión por temor a que mi cuenta se desactive.

LiveAgent la app que nos ayuda a mejor en la calidad con los clientes

Comentarios: Aumentado mis clientes, a mejorado la comunicación de los clientes con la empresa es una excelente herramienta

Puntos a favor:

Es una herramienta que me a facilitado en la empresa para la calidad para mis clientes

Contras:

Falta un poco más de herramientas, pero es muy buena el software me ayudado mucho es indispensable en mi trabajo

Chat clientes

Puntos a favor:

La función de poder grabar y almacenar las llamadas recibidas de los clientes es la mas importante, me ha permitido dar una mejor asistencia a la resolución de las incidencias.

Contras:

Es un software muy completo hasta el momento se adapta bien a a las necesidades.

Mensajeria instantanea

Puntos a favor:

Tiene muchos puntos favoritos lo genial es el soporte de 24, tiene muchas herramientas que hace facilitarte el trabajo y mejora la calidad de la empresas, el historial , los chat en vivo, el monitorio de las llamadas, es efectivo y tiene una interfaz agradable.

Contras:

No tiene muchos contras, solo que un poco de capacitación para realizar el software, apesar de que se utilizo gratis, hay ciertas herramientas que son pagada, pero como todo si quiere mejor calidad , hay que pagar.

Excelente programa

Puntos a favor:

Es acceso fácil y rápido entendimiento solución a lo que se necesita

Contras:

Todo bien, al principio sí algo difícil para entender pero ya después todo fácil

Chats para negocios pyme

Comentarios: Satisfactorio en lo general sobre todo ñara brindar información rapida y.una comunicaciónmas personalizada

Puntos a favor:

Una funcionalidad sencilla practica divertida de hablar via chats con clientes t contactos

Contras:

Cuando se cae la conexión y el.proceso de implementacion para negocio

Excelente app para mantener mi dia a dia en orden

Comentarios: Gracias a LiveAgent estoy dando solución a muchas áreas de mi negocio como principal la atención al cliente de manera oportuna y hábil, gracias a su función de grabar llamadas así mido la calidad de cada llamada.

Puntos a favor:

Me ha gustado mucho ya que tiene un sistema de atención al cliente las 24 horas y eso me ayuda a mantenerme como activa en mi negocio y no perder llamadas aun cuando quizá no puedo responder la herramienta en automático funciona y da calidad a las llamadas. Recomiendo ampliamente LiveAgent.

Contras:

Se me dificulta un poco la función de crear tickets.

Evaluación LiveAgent

Puntos a favor:

Es excelente para resolver cualquier inquietud

Contras:

Por el momento ha cumplido con mis requerimientos

Muy buen software

Puntos a favor:

Es un software muy intuitivo y fácil de usar

Contras:

Nada todo es muy sencillo y rápido apostaría por seguir usandolo

Buenos agentes

Puntos a favor:

Lo que mas ne ha gustado es que ellos me ayudan a recuperar mi clave

Contras:

Hay publicidad deberia haber menos publicidad

Atención al cliente

Puntos a favor:

LiveAgent es una herramienta de atención al cliente excepcional que ofrece una amplia gama de funciones para ayudar a las empresas a mejorar su servicio al cliente.

Contras:

En ocasiones deja que desear algunas funcionalidades

Quality video calls in place.

Comentarios: We have put it in place for online meetings and customer support systems.

Puntos a favor:

Great on issue tracking and help find solution.Customer support system dashboard for easy reach and connection to services.

Contras:

I have more benefits as for now that nothing is missing in functionality.

HR Support with LiveAgent

Comentarios: LiveAgent is a fantastic tool for HR specialists. It's intuitive, feature-rich, and has greatly improved my workflow. The support team is also top-notch, always willing to help with any questions or issues.In conclusion, if you're an HR specialist looking to streamline your work and improve communication, LiveAgent is definitely worth checking out.

Puntos a favor:

LiveAgent has made HR support a breeze with its user-friendly interface and robust set of features. Communication with employees and clients is seamless, thanks to the integration with multiple channels, including email, live chat, and social media. The ability to automate repetitive tasks has saved me a ton of time, freeing me up to focus on more strategic initiatives.

Contras:

On occasion, the software can be a bit slow, but it's not a major issue. The mobile app could also use some improvement, but it gets the job done.

answering my customers is more accessible

Puntos a favor:

the tool is not complicated to use and very practical. it is fast and easy to use

Contras:

sometimes it bugs a little, but it's not much, compared to the usefulness of the tool, it's rather a good investment

This support desk software is fantastic

Comentarios: The availability of prefabricated responses is wonderful, and using them has allowed me to save a significant amount of time. I also like that I can make new fields to store specific bits of information about my customers.

Puntos a favor:

Using LiveAgent, I can view the cases being worked on by my teammates in real time. LiveAgent has made it easy for me to monitor my team's progress and understand what problems each person is solving.

Contras:

There is no internal chat functionality on the LiveAgent platform. The service has eliminated all chat features save for those between the agent and the customer. This is an essential function, as we rely on third-party applications for data transfer and communication.

A Comprehensive and Reliable Customer Service Solution: LiveAgent

Comentarios: Overall, we have been really pleased with our experience using LiveAgent. It has enabled us to provide a high level of customer service and has been a great addition to our customer service team.

Puntos a favor:

Using LiveAgent has been a great experience for our customer service team. We find it very user friendly, reliable and comprehensive - covering nearly all aspects of customer service. It has enabled us to quickly respond to customer queries and provide an outstanding customer experience.

Contras:

The only downside we have encountered with LiveAgent is the cost - it is slightly more expensive than some of its competitors. However, we believe that the features and benefits it offers make it worth the cost.

A Comprehensive and Superior LiveChat Solution

Comentarios: Overall, our experience with LiveAgent has been very positive. The comprehensive suite of features and integration with our other systems has allowed us to provide a much more efficient customer service experience. We've noticed an increase in customer satisfaction since using LiveAgent and would recommend it to anyone looking for an easy to use and comprehensive chat solution.

Puntos a favor:

LiveAgent has been an invaluable addition to our customer service team. We've been able to provide a much more efficient and comprehensive chat service to our customers. It's easy to use, and the integration with our other systems has been seamless. We've noticed an increase in customer satisfaction since using LiveAgent.

Contras:

The only downside to using LiveAgent is the occasional lag when trying to connect with customers. This has been a minor issue, however, and the customer service team has been quick to address any issues we've encountered.

With LiveAgent customer care functions, customer satisfaction is always assured.

Comentarios: LiveAgent has been a vital tool in our organization. We were in need of platform where we and our customers can reach out easily and solve any issues at hand or offer any assistance and for sure LiveAgent proved to provide just what we were looking for. It has allowed us to improve our customer support services and thus having high customer satisfaction levels.

Puntos a favor:

LiveAgent allows one to add a knowledge base in your portal which is very useful to customers since they can access the commonly asked questions and the how-to guidance articles which makes self-support easier. Another impactful feature in LiveAgent is the integration with social media platforms like Messenger, WhatsApp, Twitter, Facebook and Instagram which are the platforms commonly used by customers. This means that you will be able to connect with most of your customers. LiveAgent provides omnichannel help desk solutions giving you and your customers a variety of channels like calling, live chat among others to connect and provide the support needed. It is easy to implement and the interface is well organized, intuitive and user-friendly making it easy to navigate through. Also, the customer support team offers timely response to any requests you have.

Contras:

There is nothing i like least. It has been easy to use LiveAgent from the beginning. All aspects about this tool are tailored toward ease of use while still maintaining top level of effectiness and productiveness.

Best of all time ever

Puntos a favor:

I like because it is very easy to deploy or integrate in any website without any hassle. It gives great customer support experience to the customers. Using this same tool we can maintain emails, tickets and customers message very easily. Easy for us to resolve huge tickets with in span of time. Recommend tool for ticketing management. Customer care is very helpful always resolves queries in few hours.

Contras:

Pricing is little but costly then other tools available in the market. It needs to be reduced. Also sometime tool becomes laggy it needs improvements in performance.

Work flawless and efficiently

Puntos a favor:

In terms of User Interface tool is very decent, responsive, fast and secure. Easy for us to integrate with applications. Easy to create and maintain tickets. Easy to perform every tasks related to customer support like reply using emails, issue tracking and much more. It delivers top notch experience to the customers who want to resolve queries without wasting in a queue. Easy for us to handling customer queries or issues as well. I’m loving it. Recommend tool from my side.

Contras:

Nothing as such negative points for me. It works well and gives responses to the customer issues very quickly and efficiently.

Our festival was a success thanks yo LiveAgent!

Puntos a favor:

Using LiveAgent and integrate everything that needed to be covered and had everyone engaged in one platform was AMAZING! You can have everything in one place and nothing is left behind.

Contras:

Loved EVERYTHING! It made all the operations easier and successful.

Live-Agent is for you!

Comentarios: Overall Live agent has made our office more productive and has allowed us to better track current and past events. We have been trying to use more and more of the features of the system in our day-to-day work. As we do we are finding more and better ways to organize our data and track our metrics. This is allowing us to better see where we are spending our time and better hire new employees. In using Live-Agent in day to day use the auto-tagging, rules, colourization of emails, and search functionsm make dealing with problems and solutions so much faster. We better understand and find what we want and better know who to bring into client issues. When I started we have 5 employees and all used outlook. The about of control and organization Live-Agent allows has put us lightyears ahead.

Puntos a favor:

I find the organizational tools the best thing about Live-agent. I started with an Outlook based system and searching for emails even a week old was a test in agony. With Live-Agent the ability to auto organizes our emails, with tags, persons, folders, custom filters, timed colouring, etc has made dealing with emails so much easier. I rarely have to search for more than a min to find what I want. In dealing with an ever-growing team is important to have a smooth onboarding process. I am quickly and easily able to explain the basics of Live-Agent to a new team member and when necessary limit there flow of work so as not to overwhelm them. I can also see what they are writing and have open so I can keep an eye on their reply if needed. The contact list has made dealing the new clients much easier as is the managing of who is on an email chain. Since we often need to curate information it is a relief to know we are in control of who sees what when. We currently have a small knowledge-based but we hope to expand its use over the next year and make that a large part of how we use the system.

Contras:

At times the email chains can get quite bloated as more replays are added to them. This can make a new person coming into the chain not feel they can find what they want. Also, the general search for emails is great but the in email search I find a bit limiting. It can be hard to find the exact message with the information I need sometimes.

Great Features & Great Speed

Comentarios: LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.

Puntos a favor:

We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.

Contras:

There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.

Excellent Support for My Customers With Room to Grow

Comentarios: This a significant improvement over our previous help desk application. I am able to track and quickly resolve all customer issues. It just works the way it should. Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was changing.

Puntos a favor:

Easy to set-up and manage. Provides all my support requirements in a simple to track dashboard of customer touch points.

Contras:

I have had occasional issues with email notifications stopping. Rare and quickly resolved with tech support in all cases.

Alternativas consideradas: SherpaDesk y Spiceworks

Razones para elegir LiveAgent: Better features in Live Agent. Room to expand. And we were frustrated with Teamviewer getting in our way more times that necessary.

Software anterior: TeamViewer

Razones para cambiar a LiveAgent: Price and features

Live Agent has helped us to level up our customer service.

Comentarios: Overall LiveAgent has been a godsend compared to our previous provider, the automation alone makes it worth its weight in gold, there was a cost saving for us to switch to LiveAgent but more importantly we have saved on time and resources.

Puntos a favor:

This software has enabled my team to work more efficiently, the automation available with the software has allowed us to track the sorts of queries we are recieiving and the volume of those queries, all of which can be reported back to our clients. The automation has allowed us to automatically respond to people with specific queries based on keywords which means that our overall volume of work has decreased.

Contras:

It would be great if their was downloadable graphs and charts, and generally easier reporting.

Alternativas consideradas: HubSpot CRM

Razones para elegir LiveAgent: Cost and functionality

Software anterior: Zoho Desk

Razones para cambiar a LiveAgent: It was easier to use than software we trialled, it offered more features and was more cost effective, more importantly I could see that it was scalable.