--- description: ¿Qué piensan los usuarios de GuestPoint? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de GuestPoint gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GuestPoint - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para hoteles](/directory/20031/hospitality-property-management/software) > [GuestPoint](/software/115621/guestpoint) # GuestPoint Canonical: https://www.capterra.cl/software/115621/guestpoint Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.cl/software/115621/guestpoint?page=2) > Una solución de gestión de alojamiento fácil de usar que agiliza cada paso, desde la reserva hasta la salida del huésped. > > Veredicto: 45 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa GuestPoint? Alojamientos pequeños y medianos (hoteles, moteles, complejos vacacionales, pensiones, bed and breakfast) que buscan administrar registros de huéspedes, reservas y presencia online con una herramienta fácil de usar. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 45 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: EventsAir - **Constitución**: 1987 ## Contexto comercial - **Precio inicial**: AUD 125,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50 - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia ## Funciones - Asistencia al cliente - Automatización de marketing - CRM - Contabilidad - Creación de informes y estadísticas - Creación de informes/análisis - Facturación - Gestión de calendarios - Gestión de la experiencia del huésped - Gestión de reservas - Gestión del mantenimiento - Integración de GDS y OTA - Notas de reserva - Procesamiento de pagos - Punto de venta (POS) - Reserva en línea - Reservas de grupo ## Integraciones (en total: 7) - Bepoz - NMI Payments - Opayo - PayPal - STAAH Channel Manager - Stripe - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software para hoteles](https://www.capterra.cl/directory/20031/hospitality-property-management/software) ## Categorías relacionadas - [Software para hoteles](https://www.capterra.cl/directory/20031/hospitality-property-management/software) - [Sistemas de reservas](https://www.capterra.cl/directory/20032/reservations/software) - [Programas de contabilidad para la gestión de la propiedad](https://www.capterra.cl/directory/32654/property-management-accounting/software) - [Software para gestión de propiedades comerciales](https://www.capterra.cl/directory/32535/commercial-property-management/software) ## Alternativas 1. [Guesty](https://www.capterra.cl/software/159377/guesty) — 4.4/5 (465 reviews) 2. [Hotelogix](https://www.capterra.cl/software/76374/hotelogix) — 4.4/5 (251 reviews) 3. [WebRezPro](https://www.capterra.cl/software/113348/webrezpro) — 4.6/5 (211 reviews) 4. [ResNexus](https://www.capterra.cl/software/129392/reservation-nexus) — 4.8/5 (428 reviews) 5. [GuestTracker](https://www.capterra.cl/software/1007390/guesttracker) — 4.5/5 (12 reviews) ## Opiniones ### "GuestPoint does it all\!" — 5.0/5 > **Sharon** | *15 de julio de 2014* > > Converting from our previous reservation system to GuestPoint was a smooth transition. The system is easy to use and meets our every need. Centium Software's customer service has exceeded our expectations from day one. ----- ### "Review from Eureka Lodge and Lake Inn Ballarat" — 5.0/5 > **Joe** | *26 de junio de 2023* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: easy to use and responsive support team\! > > **Puntos en contra**: sometimes crash, Group booking and multiply room booking are hard for new receptionists. Company invoicing could not be reversed. Invoicing number are different to room account invoice number. > > GuestPoint is functional to all sizes of accommodation businesses. easy to use but there are rooms to improve. ----- ### "Don't go near Guest Point unless you want double bookings" — 2.0/5 > **Jason** | *18 de noviembre de 2018* | Hostelería | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: Has many good features that other PMS don't have. Property dashboard is a good idea, Management Tab is relatively easy to set up although some features weren't thought out very well like the promotions feature which could of been structured better to manage contracts. Accounts Management is really good, no complaints here over the functionality of the department. Customer Management is easy to manage and access data however again not thought out very well. The reservations calendar is visually good although takes getting use to, Guest Point has many good features other PMS's don't have however also has many annoying things which make it obvious it was designed by developers rather than them seeking advice for people in the industry. > > **Puntos en contra**: \#1 fault with Guest Point which is why I wouldn't recommend it to other operators is it is the only PMS on the market who don't update availability to your channel manager on a regular basis. Most PMS I've dealt with in the past update your availability to your online platforms every 30-60 sec, Guest Point can take up to 10-20 mins before to sends an update to your channel manager. Also it can often take up to 10-20 minutes before an online reservation appears on your booking Calendar, not good if that was you last room and someone books it over the phone before the online booking appears. On top of that, beyond 3 months out from your current date they will only update your channel manager once a day. If you take a reservation over the phone 6 months out it will often be still bookable for over 12 hours online before Guest Point send an update to your channel manager. The staff at Guest Point don't seem to care about how big of an issue that is risking their customers reputations with double bookings as I first made them aware of this fault over 12 months ago and they still have no valid answers. All I have got out of them is them blaming the channel managers however after investigating multiple PMS and Channel Managers I discovered this is not true. Despite all the good features which would actual make Guest Point a great system to recommend this one fault is the \#1 reason I would warn people away from Guest Point unless you like double bookings. \#2 Support - Support if often difficult to get a hold of. Most modern systems have an online support portal to communicate through however with Guest Point you have to phone first. The majority of the time you get a hold of someone in their admin which can't help with an issue but schedules a ticket where a support team member will call back. Typically it takes a few hours before anyone contacts you. \#3 Customer Tab - Gathering, storing and accessing guest information is great however customer/ individual records can't be linked to a company. When your making a booking it would of been great when you select said company that a list of all the employees or individuals in that company appear. This just makes it awkward when a regular books and you can't remember his name and or the company name so a feature like this would of been nice. \#4 Reservations - Reservations are pretty simple to make however again their are a number of things the developers didn't think through properly. For example if your on the phone with a travel agent who wants you to book 4 rooms. You could book all 4 rooms at the same time however if they have different Purchase Orders you have to do them individually and then you don't have a record of which reservations are associated with each other. Also, you can't link reservations after they have been made, if you want them to be linked then you have to delete the reservations and start again which is just annoying. > > Apart from the above issues and the major fault (\#1), Guest Point would of been a great PMS which I would of recommended to others. Unfortunately the update time between Guest Point and your channel manager ruins the whole system because it makes it a liability for your property. I wouldn't normally leave a bad review on a company however the fact we first mentioned this fault over 12 months again, you can never get a hold of anyone, no one ever gets back to you from their company makes it obvious their staff don't actually care and Centium Software is more focused on their Event Air software rather the Guest Point. ----- ### "Good company to deal with" — 4.0/5 > **Ruth** | *26 de junio de 2023* | Hostelería | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The support is exceptional. If we have problems they are resolved quickly.It is stable, rarely has glitches.Reservations are easy to make, search and email invoices to guests. The invoicing process is easy. Easy to set up Accounts. The customer information retention is good. Roll over easy. The Dash Board function is excellent, this helps us manage our business. Automated email function. The way the screen is set put with tabs down one side and then a "folder (s)" with further information under Customer, Accounting and Management tabs. > > **Puntos en contra**: The monthly reporting does not integrate with our accounting system. This has caused us to create complicated month end processes. If the software could speak to accounting systems it would be much better. > > We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It is an excellent booking system. If the software would integrate with our accounting system it would be perfect. ----- ### "Great product with the ability to grow" — 5.0/5 > **Michael** | *30 de marzo de 2022* | Ocio, viajes y turismo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Software has the ability to grow and build on API integration which is great\! Automation was a big part of our business model and Guestpoint was able to provide most of it and if it couldn't they could develop an API to make it work. > > **Puntos en contra**: I would have like to have seen it app based rather than browser based. > > Always great to deal with\! Support returns calls straight away. If issues occurred team viewer was always an option to go through it. 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