Opiniones de Vend

It solves all of the problems I have as a retailer

Comentarios: I achieved fast checkout because all the product are loaded in inventory,
but perhaps the most important is that I have increased the accuracy of reporting drastically

Puntos a favor:

What I like about vend its is well designed user interface. But perhaps the most important is the ease of use, you can get the gist of it in about 20 minutes, and for more complex tasks it still would not take long to learn

Contras:

I guess it's that for more detailed accounting id have to connect it to another software. so for example i have other expenses like utilities dont figure in the vend reporting, so the GP figures for instance are not fully accurate.

The most atrocious app support I have ever faced

Comentarios: Bad.

Puntos a favor:

Vend has one of the most easy to use cloud point of sale that I have tried and tested over the years. As a business owner, Vend has been useful for my day to day work.

Contras:

The customer support team is atrocious. I have been trying to speak to someone from the Vend support team since 24th April due to some billing issues that could have been easily resolved in 1 or 2 days. Up until now, the issue is not solved and no one has responded to me on this issue. Speaking to the live chat guy and he kept me waiting for over 3 hours with no reply when he told me that he will be transferring me over to the billing time for assistance. Emails went unanswered and the support team even closed the ticket without giving me a reply or resolution to the problem. I'm not so sure that Vend is a system that caters to the small and medium business owners because we business owners and managers, we don't have all the time in the world to be waiting for your reply and chasing you for answers. I will definitely not recommend that anyone takes up this system unless you think you are ready to work with a support team that does not attend to you when help is needed.

TERRIBLE Customer Service

Comentarios: I would never use this system if I were to open a business. I would look into other systems. Rain seems like it would be good, but need to do more research. Vend s HORRIBLE.

Puntos a favor:

It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.

Contras:

1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved. 2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer theft. It is program error. 3. The loyalty deletes every time I update a variant...I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing.. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. Another annoying waste of time. It's not user friendly on the back-end...you have to pay meticulous attention when updating things because of this. Difficult to do while working with customers. 4. This program is very inconsistent. 5. Sometimes my whole update doesn't save at all and I have to redo it 3 times.

Great cloud based software. Very friendly for businesses looking to grow.

Comentarios: Better overall control of my entire retail business and its 5 locations. Vend should consider adding time clock functions for users to clock in and out, and to create new sales information from those users like sales per hour, etc.

Puntos a favor:

Inventory tracking features. Being able to see all outlets inventory at the same time. Inventory transfers are very intuitive and easy to perform, same with stock orders.

Contras:

Pricing and sale discount features aren't easy to apply for a membership type of system. Updating Price Books is a hassle as its current layout for each price book is not easy to navigate if one product's price needs to be changed inside of a price book with hundreds of products.

Very streamlined for online and retail needs

Comentarios: Online and offline and retail POS all integrated in one program.

Puntos a favor:

It integrates the online and retail inventory at the same time. Like the basic website template and all that you can do to make it look like a real website with other information besides a shopping cart!

Contras:

Does not support coupon codes! Thought about leaving Vend POS several times because of this problem.

Vend used to be the best, but now it's Lightspeed X

Comentarios: The more they iterate on the software, the more they remove useful features. Combined with how much they cost, there is a stronger choice out there (php pos)

Puntos a favor:

This is the most bulletproof POS for the money. Everything that works, works better than other platforms.

Contras:

They kept raining the price of the pos until they were sold to Lightspeed. Lightspeed is making changes so quickly that their own documentation is pretty worthless. Vendors they work with will call you with sales calls. I also don't like the continued removal of features (sorting by qty, eccomerce, sales ledger)

Vend POS

Comentarios: From customer service stand point, they are an amazing company, they will try to accommodate and go above and beyond to help you.

Puntos a favor:

The system is very easy to learn, the report capability is what we like the most, having the ability to run report to analyze the sales and patterns, is very helpful in planning , buying inventory, since it is capable to also hold inventory, to send emails to alert when inventory is low, is amazing, we love the system for our small store.

Contras:

Not much, we had some issues in the beginning with credit card connectivity, but not for any of the system fault, it was the way our store is set up with our internet, once all that got squared away, the system worked perfect.

Customer Support is Amazing!

Comentarios: I love the functionality of VEND. I like how you can categorize products as well as search for them. They continue to improve their software offerings to accommodate the needs of the retailer. Whenever an issue came up, they were immediate to respond and resolve the problem. Their training team is amazing! No surprise hidden expenses!

Puntos a favor:

Great product for running a retail store! The product works very well and set up is quite easy.

Contras:

Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).

Full of Functionality

Comentarios: We use Vend in a guitar retail and repair shop to keep our inventory and repair prices organized.

Puntos a favor:

Vend has a very versatile and flexible workflow, with lots of features and options to work for most any retail scenario your business may face.

Contras:

With all the features and options, many of them are tucked away in submenus, and therefore provides a steep learning curve if you lack someone to tutor you.

Excellent POS system

Comentarios: Love it & use it daily.

Puntos a favor:

It connects with our calendar and we can take a payment right from there & it populates their information automatically. Its easy to add products and services

Contras:

The register has to be manually closed. Wish there was an automated close feature if it's not closed by a certain time of the evening

Staff that enter in new stock items, are also be granted access to All your sales history

Comentarios: We have been using Vend for 2 years in a retail shop.
Cons;
Beware Employers if you want your staff to enter in "new stock" no matter how junior they maybe they will be able to see all you sales history totals daily monthly, your financial health. Are you ok with that ?
If you don't have many new stock items then that may be fine, but in my case we have new products monthly so all my staff get to see how the business is doing and they see the big amounts of money coming in leading to discussions and justifications about the expenses with union delegates. Would you as an employer really want that, all your sensitive business data out there for all who enter in new stock to see ?? Would you be ok with a competitor finding out you business health ? I,m not. !! Moving forward what I would like to see in Vend is a stock entry window, or a class just above general cashiers but, below managers for stock entry and stock management, creating new items etc. Well that is my only Con . (Pros)
If that mentioned above is not a problem for you then the rest of Vend is great !!!
Download it and try it out for free, see if it is for you . For me sadly, it's a deal breaker and after two years I'm looking for another POS solution.

Puntos a favor:

Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat. It professional looking. Elegantly handles discounts by either % or by dollar value. Great reports. Integrates well with Xero and my website.

Contras:

Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health. Download load it try it for yourself. I have raised this with Vend, and my response back was "Is this really a problem?". For me it is.

Keep looking - this is debilitating to our business

Comentarios: Terrible, really wish we could turn back the clock and pick a different system. A full year of frustrations. We can put up with a lot of issues, and recognize no one platform is perfect. But going 3 weeks without a response from Vend support in a busy retail environment has destroyed any chance of ever recommending this group.

Puntos a favor:

Simplicity (or so it seemed), multi-outlet.

Contras:

It's simple because it doesn't work. We literally have buggy issues every week, and it's been a year of using it. And we're not attempting difficult or creative issues. Very basic retail tils, on hardware recommended by Vend, setup according to their specs. It just constantly has problems. Dropped sales, problems with software, reporting issues... you would think these are our issues (Vend blames everyone but themselves... that's a BIG IF you actually connect with someone from Vend - we've waited 3-4 weeks for a response from a person). Their system is great at auto-response - happy, you're the most important, etc... but never get a call (even when scheduled and agreed). What do we like least? Constant bugs and ZERO support. Also tired of Vend blaming everything else except themselves (we had no troubles with previous POS before we switched to them, great IT on our end, huge internet package, etc.).

All features one needs in a POS system, including integration with shopify made it an easy choice.

Comentarios: There are a lot of POS systems out there. I researched most of them before deciding on Vend. Anything you think that a POS should do, Vend does. There's no 100 percent perfect POS, but Vend has the most features and is easy to use. Plus no extra software or hardware is needed.

Puntos a favor:

Shopify integration, bar code scanner integration, Quick Keys, reports, ability to list detailed product info. A big thing is remote login. I can check to see how my employees are doing at any time from any computer. I can also edit any part of my Vend information from any computer.

Contras:

While Vend recently updated the way one enters product information by reducing the number of screens needed to enter or edit a product, there are still some areas of Vend that could use the same type of update. For example, after I'm finished entering a new product, there should be a button to click on that says "Enter New Product." Instead, I have to go back to the main Product Menu and go through a couple of screens to start entering another product. Not a major difficulty but this is one example where you have to go back to the main menu to access other parts of the software.

Program is a works in progress and poor communications

Comentarios: Great range of features and a good simple starter inventory management system , but the program is a works in progress and can be frustrating.

Puntos a favor:

Neat, simple and easy to use, starter price was competitive. Good inventory management features, which feeds into the POS system, simple reporting and it has the capabilitiy to link to Xero.

Contras:

I have had similar problems with others, when VEND update or upgrade the program, which seems like every 2 months, it plays havoc with the data inputting and adding new product, and with VEND, it is imperative that you input the data accurately when you add a new product. Plus, they are not good with communicating that they will be doing an upgrade or making changes to tariffs, which might affect the functionality of the program. I have been trialling the system for a year, and I am rather nervous of enabling the xero integration, as it might not be accurate information that is being fed thru.

POS seamless integration, on boarding, and support are on point!

Puntos a favor:

Ease of use, cloud based for remote sales and access as admin. Simplicity in design and development. iOS based applications allow for quick learning at all levels from tech novice to advanced. The reporting is powerful, flexible, and captures financials and inventory in an easy to read and understand manner, again for all levels of knowledge and experience. The Products sections simplifies Inventory management in a very visual way, simplifying management and POS interfacing. Vend is constantly developing new applications and integrating processes that advance the power of the software. The notifications of these new apps is easy to read and activate.

Contras:

I was a bit disappointed in the change of entering a new product, as a keyboard dominant user, the new application slowed the process by removing a few of the tab functions. Slows data entry. Yes, there are still power users out there. :)

Fair

Puntos a favor:

Reporting features Product variants Dashboard Self Generating SKU Layby methods Customer accounts I love the gift card concept !

Contras:

Error Sales Rigidity in creating new users Wish the register had a options to limit use more for newer employees not to view all the sales history and to be able to open and close. I think that's more of the store manager's responsibility than everyone being able to do so.

The Best POS System

Comentarios: I Love Vend its one of the easiest platforms to use and I have used a lot. I run a small business thats not very big and this system has worked great for me.

Puntos a favor:

Very Easy to use. I like that you can run your inventory of your store though it and that you can add frequent customers that come by the store. When they come in and buy something they can get loyalty points which can go towards one of their purchases. I also like the on account tab - this is very handy especially for us since we live in such a small town and everyone knows everyone.

Contras:

I don't like how the system just decides that we are not gonna listen to what you say. For example if something is on sale say for $2.99 and it was $3.99 sometimes it won't change the price. This is very frusterating so you have to watch extra carefully with sale items.

Picture Perfect POS

Comentarios: Vend POS has made my life so much easier. I like being able to search, order, plan from home and not have to go into the store to do work. I also enjoy that I can search almost anything.

Puntos a favor:

This POS system is easy to use and easy to teach new employees. I love being able to access it from anywhere and being able to get information I need for planning and ordering.

Contras:

None as of yet. We have been happy. We have had no real issues and anything that has come up has been easily solved.

I've used Vend 4 days a week for the past 3 years.

Puntos a favor:

This software is very user friendly, and makes it extremely easy to enter in new products and keep track of said products.

Contras:

A fair amount of bugs pop up regarding the new product and stock control sections of the program. There could also be ways to further refine the stock control portion, like making scanned items organize themselves by a specific attribute automatically.

HORRIBLE!!!

Comentarios: I NEED VEND TO HELP FIX THE PROBLEM!!!!

Contras:

I have had this system for two years and use the website feature they offer. Three month ago they did a update that caused my website to not sinc with my inventory. I pay for the highest level of support you can get with this company and I can not get a phone call through to them, I can not get a response back from a Manager, my special tech people working on this after three months still do not know what the problem is. I have had to turn my website off three weeks ago and have asked for them to do a manual sync and it still has NOT been done. I am loosing money everyday from not having a website available. It is helpless....

Super easy to use!

Comentarios: Vend sets up your users and products at the beginning but it is then very straight forward to add new users, change their access or remove them. Same with the products, you can create categories so that the till only have a few buttons and you then have products in each category. Very good system!

Puntos a favor:

It is very straight forward to use, it is very intuitive, all the functions are clearly named and easy to find. There is a support function incorporated within the website which is useful but the customer service is absolutely amazing: when I've had a query, I've always had an answer within the hour. At the beginning, the team spends the time to explain to you all the functions and there's no shaming for asking 'stupid' questions.

Contras:

To be honest, in a year and a half, I haven't found yet anything I dislike about Vend.

Features are overstated

Puntos a favor:

Ease of use in-store, could train new employees or temporary help for big sales in a matter of minutes how to operate the register

Contras:

The link-ability with e-commerce such as Shopify is not nearly as seamless as it is made out to be, lots of broken links

A Small to Medium Retailer Friend

Comentarios: Vend is fast, effective and efficient.

Puntos a favor:

1. If you have a company that is very busy and its hard to keep track of your stock levels then this pos is a system you need. 2. Searching in Vend is fast, it organizes everything and gives you thee option to create different variants of items which produces results in timely manner; reducing customers wait time. 3. To every business safety is very important and Vend uses the Cloud which is safe, can be used offsite, and allows 24 hour access to all reports every day of the week. 4. It is pretty easy to use, very straight forward like similar sites that I have used and your staff members will be relieved of how user-friendly this is. 5. Stock orders no longer have to be a headache. You can add your suppliers information and when stock is low Vend automatically creates a purchase order and send them off. Now who wouldn't want such a handy feature?

Contras:

1. When inputting the float and an error was made i found it challenging to change that information. 2. The company I work for also uses Quickbooks and being that these two companies are integrated we were delighted only to find out it can only be combined for US residents only. 3. Its a quite pricey especially for start up companies.

Awesome software, made it all easier

Comentarios: Made oversight faster, could work from anywhere, uptime is great.

Puntos a favor:

It is easy to use, it is updated timely, and it offers PC web browser access. PC web access is very important because it gives flexibility.

Contras:

A little on the pricey side, but it offers great value for the money. Updates could come faster. They do come but tend to lag.

Excellent value for the money

Puntos a favor:

It is all in your hand and you can do what you want with the program and it is afforable I like the fact that you can add products and delete products easily and it is very simple to use

Contras:

Graphics need some work and certain icons could be used in bigger format Tracking previous invoice and customer history needs improvements