15 años ayudando a las empresas chilenas
a elegir el mejor software
Sobre Jobber
Haz que tu pequeña empresa parezca más grande. Jobber ayuda a las empresas de servicios a domicilio a presupuestar, programar, facturar y cobrar más rápido.
It is hard to really put a price on the value that brings. When it comes to the daily features needed to operate a successful service business, Jobber has them all (almost!).
The problem is there is no pricing function in the description area for estimating your job.
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Should have switched sooner!

Jobber is the BEST
Comentarios: I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.
Puntos a favor:
-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.
Contras:
Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.
Respuesta de Jobber Software
hace 4 años
Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes. Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case. Thanks again for taking the time to leave a review :)
Alternativas consideradas:
Jobber Does it Better
Comentarios: We love Jobber. We have had a wonderful experience and continue to have a wonderful experience every single day. We are very very heavy users of this product and we are very happy with this product! Their customer support is phenomenal as well. Available by chat almost always within a minute or so and they are always INCREDIBLY helpful!
Puntos a favor:
We love the Jobs being able to be assigned to our Tech's and crews in real time. We love the GPS feature for when homeowners claim that a crew member was or was not there when they said they were. We love the invoice and payment all being directly attached to the job for easy research or review. We love the scheduler and the ability to send booking confirmations in multiple formats. We love the automated Job Completion emails (especially for our property manager clients). There's more but it would take too long.
Contras:
The only thing I don't love about Jobber is when I want to send a booking confirmation or an invoice to a tenant AND the property manager, it will overwrite the phone number in the Client's field due to our connection with Quickbooks Online. It is a glitch that they don't have pointed right at this time, the newly added phone number automatically gets added as the "Main" phone number for the client and then when it syncs to QBO it overwrites the main number in QBO and keeps overwriting the phone # as Main back and forth until we can catch it and delete the auto saved phone number and remark the Client's phone as the main phone. It is a clunky process for us.
Respuesta de Jobber Software
hace 4 meses
Hello Megan! Thank you so much for the wonderful review. We think it's great that you are benefitting from the GPS waypoints feature and the client communications tools. We love that you love, invoicing and Jobber Payments! Thank you for the feedback on the client sync with the Quickbooks Online Integration. The Support Team is always happy to help and we are so glad that you are having such a fantastic Jobber experience. Take Care!
Alternativas consideradas:
Great software
Comentarios: Overall great experience
Puntos a favor:
Its functionality and user friendly interface
Contras:
Needs to have more job costing built in or product/service catalog for easy of quoting and also need to change route opt to be able to be set to certain days/team members. Also drag and drop feature NEEDS to be implimented into route opt. Route op is honestly a pain to use right now for a lawn service business
Respuesta de Jobber Software
hace 22 horas
Hey Gino! Thanks so much for taking the time to share your feedback with us here, especially around job costing! With routing, we can imagine that's a hugely important feature for lawn service businesses like yours. We'd love to connect with you to chat more about what's available now that you'd mentioned in your review and also about your routing wish list, so please don't hesitate to get in touch with our Support team at [email protected] or 1-888-721-1115 (ext. 1). It'd be awesome to learn more about how we can make Jobber even more helpful for you!
Good but not great. Extremely slow to implement functional improvements
Comentarios: The biggest benefit for my industry is to have an all-in-one software that lets me manage clients, scheduling, billing, and reporting, and most importantly track and log my pesticide usage - which is a legal requirement for my industry. It does the first 4 things really well, but the chemical tracking is such a cumbersome, poorly designed abomination that I'll jump ship in a heartbeat the minute I can find a comparable CRM solution.
Puntos a favor:
It's easy(ish) to get started. There's a lot to learn, like any software, but once you get used to it it's pretty good. Menus could be better, there's important features hidden in weird areas, but there's not so many different areas to explore that it's overwhelming.The ability to integrate a contact form into a website is a big one, it makes grabbing all of a customer's basic info a snap. Creating quotes, jobs, scheduling visits, invoicing, follow ups, all a snap.The mobile app is OK, could definitely benefit from improvements though. Hard to use an app that doesn't have any offline functionality whatsoever.Customer service is decent - though it used to be GREAT. Wait times are now very long, but the staff are all friendly and knowledgeable.The ability to create your own (service) reports and job forms to attach to visits is an important and useful feature for my industry. Attaching photos and other relevant files is quick and easy.
Contras:
The short version of complaints is that Jobber devs simply don't listen. Ever. Years of submitting the same recommendations and complaints and nothing gets addressed. And I'm talking about fundamental critical changes that are vital to my industry, not cosmetic things or little bugs. But no, just the same lip service from the CS team "we'll certainly pass this along to our dev team". All they seem to be focused on improving is the offerings in their app marketplace, finding redundant integrations that no one is asking for or needs.Jobber is VERY expensive, which adds to the frustration of being ignored. If it fits your needs as is, great, but don't expect any changes.The mobile app can't be used properly offline. It won't even launch if there's no data. So if trying to access your schedule to find the address for your next appointment you'd better hope you took a screenshot of your day in the morning so you know where you need to go.Jobber doesn't push changes to client changes to QBO, instead it relies on making the changes in Quickbooks to be pushed to Jobber. We're using the CRM software as the primary tool to manage all aspects of client info, yet we have to open a completely different software to save changes to certain info.Pesticide use records. The whole thing is a mess, from top to bottom. Period.The system sends WAY too many emails to clients for various functions. I'm often marked as a spam sender and vital communcations are missed.
Respuesta de Jobber Software
el mes pasado
Hi there John! Thank you very much for taking the time to leave us a detailed review. Jobber has been, and continues to be, built on customer feedback and we acknowledge that suggestions that are provided to us might not come to fruition. We prioritize development based on customer impact to the majority, but we encourage you to keep sharing any ideas you have and check the Product Updates area for future changes. With our new app design, certain functions were created to allow for unsaved items to be stored until a connection has been restored. However, this is just a start and we know there is much more we can do! We'd also love to hear what your needs would be for further offline functionality. As for our sync with QBO, we are in the process of releasing a new version of the sync which will look at Jobber as the source of changes, so we also encourage you to reach out to us as migrations to this new sync is now available. Finally, with the emails that we send out to your customers, this can be refined and we'd also like to know more which ones they are finding to be noisy or annoying. We really want to stress how important it is for us to understand your needs and appreciate you sharing your thoughts. If you reach out to us, please be sure to mention that you left a Capterra review and we can speak to you directly about your feedback. Take care!
Jobber user since early 2016
Comentarios: Jobber is great - Still needs improvement - We will continue to grow with Jobber!
Puntos a favor:
Jobber is great & I love it. Since day one we have adapted & curtailed our layouts & formats to what Jobber has to offer - It has worked out very well! JOBBER IS GREAT! I strongly recommend Jobber! However, there are some things that I would love to see changed! Question No. 1 - "Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Question No. 2 - Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse.
Contras:
"Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse. I HATE IT WHEN JOBBER IS DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!
Respuesta de Jobber Software
hace 3 meses
Hi Clayton! Thanks for leaving us such a detailed review! We really appreciate the feedback you provided about text formatting and credits, and we will be sure to pass it along to the appropriate teams. We would love to be able to develop features based on all the suggestions provided to us, and we're always happy to take any feedback you have as it does help us better understand where we have room to grow. We can never make guarantees about updates, but please always feel welcome to share your ideas with us and know that we love to hear them!
Jobber Customer Support Employees Deserve a Raise
Puntos a favor:
Jobber definitely has a learning curve. Any time I have ever had a question, though, Jobber support has been ULTRA helpful. Now that I am comfortable with the software, I love it. The setup makes it so easy to see what needs to be done so I don't miss anything, and the step-by-step process makes quoting, scheduling, and invoicing very streamlined.I find myself going "Oh, cool, Housecall Pro wouldn't let me do that" often.
Contras:
The top two main concerns are issues with multiple contacts under a profile and calendar colors. I have no way of knowing what phone number/email goes to who, and I have up to 7 numbers under some of our commercial accounts. I need to be able to custom label numbers/emails other than "Work, Mobile, Home" Calendar colors is the only thing I miss from Housecall Pro. I could enter the HTML color code which made it so much easier to tell people apart on the calendar. While I'm at it, I'd like to be able to click and drag things at 15 minute intervals instead of 30 minutes; that would save me so much time.
Respuesta de Jobber Software
hace 5 meses
Hey Olivia! This was such a detailed review, so thank you so much for sharing this with us! It's so nice to know that our Support team was able to help make sure you were set up and feeling comfortable with Jobber and that you've now got everything in place so that you won't miss anything. Really appreciate you flagging those concerns to us too! Our Support team can definitely offer suggestions for both the contact info you're needing to be more clearly labelled and calendar colors, so feel free to reach out to us to chat more about those pieces. It'd be great to hear from you!
Jobber for the best scheduling
Comentarios: An easy-to-use program that facilitates a lot of the organization's work. I advise others to work with it.
Puntos a favor:
This platform is great in scheduling work, which facilitates repair and installation operations. Scheduling the estimates that this platform makes and tracking jobs greatly increases work efficiency. You can test that, as they offer a free trial.
Contras:
Sometimes errors occur in issuing invoices as a result of errors in emptying the data in the mandatory fields, but the customer service has fixed this, adding new features and updating the user interface will raise the efficiency of the program.
Respuesta de Jobber Software
hace 7 meses
Hi there, it's great to hear from you! We do our best to make sure that businesses are able to schedule and complete their work as easily as possible, so hearing that you're finding these pieces easy to use is fantastic. We'd love to learn more about the errors that you were running into while invoicing, although it sounds like you may have been in touch with us about this already based on your review. If that's not the case or if you're still running into any sort of issue while invoicing or using any part of Jobber please don't hesitate to get in touch with our Support team so that we can make sure you have what you need to get back to work. Our team can be reached at 1-888-721-1115, by chat, or by email at [email protected]. Thank you for taking the time to share your feedback with us here!
Jobber from an Electrical Company
Puntos a favor:
The dashboard is visualling appealing. I enjoy the customer client hub that is with Jobber. I enjoy the live chat as well as calling in to chat with them about any confusion I may have. We enjoy the expenses that can be added with a total amount.
Contras:
I would enjoy Jobber more if they had more options with setting up quote follow-up notifications to send to the client. I would like the option to customize more messages that can be sent out as well as a bigger word count.
Respuesta de Jobber Software
hace 2 semanas
Hey Bradley, We love that you enjoy the client hub and expense tracking features. We really appreciate the feedback on quote follow-ups and templates and will be sure to share that with the team. It sounds like our Support Team has been helpful in the past, so if you need anything or have more feedback you know where to find us! Thank you so much for the review!
So grateful we switched!!
Comentarios: Since switching to Jobber my job managing the office has became so much easier. I cannot recommend this software enough.
Puntos a favor:
What isn't the most useful is a better question! I have tried other companies for our workflow and nothing compares. Everything I could have thought of that we needed in a software company is already implemented with you guys. Whether it be scheduling, live GPS tracking for technicians, job costing, estimate options, job pictures, etc. It's all right here. Not to mention I can link about every other software we use so they can be integrated.
Contras:
I don't have any! Everything I need is already there.
Respuesta de Jobber Software
hace 5 días
Hey Jillian! We're so grateful that you switched too and that you've had such a great experience! Finding the right fit for your workflow is so important and we're so happy that Jobber has been able to integrate so seamlessly with your needs and keep everything that you need in one place. Thank you very much for your feedback here! Appreciate you!
The perfect ally to grow my service business.
Comentarios: Ease of use is one of the aspects that has impressed me the most from the initial setup process to daily job management and billing.
Puntos a favor:
It's great I can access my account and have all the details of my work in the palm of my hand, no matter where I am. This has allowed me to schedule my jobs very efficiently and provide excellent service to my clients.
Contras:
It would be great if the app was even faster and smoother, especially when I'm on the go and need quick access to job information.
Respuesta de Jobber Software
hace 2 meses
Hey Marina! Thank you for the review! We are happy to hear that we are helping you and your business be efficient, though we would like to know more about the performance you are experiencing when you are out on a job. Feel free to give us a call at 1-888-721-1115 opt 1, email [email protected], or send us a message through our live chat and our Support team will be happy to troubleshoot this with you. Take care!
Pretty with minimal functionality
Comentarios: Poor experience.
Puntos a favor:
The software did look nice. They have the touch and feel of a modern CRM / ERP.
Contras:
The software has numerous Cons: 1. The schedule view does not have a monthly view when on the mobile app and syncing it with another app removes the purpose of a one stop shop CRM. 2. The "Two Way Texting" does not allow you to initiate conversations with previous customers, or potential new clients. 3. Route scheduling is cumbersome and underdeveloped. 4. Customer support is wildly unaccommodating and rude if you run into a snag when compared with similar CRMs that have a strong focus on customer service. The list goes on, I like to try all systems on my businesses to see what works best for both back office and field techs. This specifically was one of my worst experiences with a CRM. It was the second time I ever deployed a new system where my field techs were actually more bogged down than they were prior to deployment.
Respuesta de Jobber Software
hace 2 años
Hi James, thank you for taking the time to share your feedback. Our mission at Jobber is to make running your home service business as seamless as possible, with a fast and knowledgable customer support team that has your back. We are very sorry to hear that Jobber has not met your expectations. I've shared this insight with our product teams who work closely with the client communications and routing features. We are always making updates to our features, so feedback like this can help inform how we make additions and adjustments. Our team would love the opportunity to directly address your product feedback, as well as your experience with our support team. If you're ever back in the market for software or would like to revisit these issues, we would appreciate the chance to connect with you and turn your experience around. We are available at your convenience by phone (1-888-721-1115) or email ([email protected]).
Jobber - a must have company working in the field
Comentarios: Jobber is at the heart of the business. Everyone know where to look for information; administration, scheduling, field service, accounts and customers. We have used it for 7 years and would recommend it without fail for any business running field operations.
Puntos a favor:
Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze. The calendar makes it simple to review and update the workload dynamically. Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer! The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed.
Contras:
Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it!
Respuesta de Jobber Software
hace 2 años
Hi Martin, Thanks for taking the time to leave such a lovely, detailed review. We're so happy to hear that lots of your suggestions are becoming part of the program. Be sure to keep those great ideas coming, as Jobber has been and continues to be built off of customer feedback just like this. It has been a pleasure working with you for these past 7 years and we appreciate you trusting us to work with you. We look forward to being on your team for many more years to come. Have a great day!
Has potential-needs work
Puntos a favor:
Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.
Contras:
You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.
Respuesta de Jobber Software
hace 5 años
Hi Andrea, Thanks so much for taking the time to provide this thorough feedback. We wouldn¿t be able to build a product that helps businesses without feedback like yours! It's great to hear that your team has been able to easily track time out in the field and that you're seeing value from using client hub. We've noted this specific feedback for our product team to look over and use to help drive future feature updates. We do recognize there are a lot of features that would make Jobber even better for our customers. Because of this we¿re always pushing out new features and updates, so hopefully we¿ll be able to cross some of these items off the list for you down the road! - Rebecca from Jobber
JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS
Comentarios: The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked
Puntos a favor:
Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.
Contras:
The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . . First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs. FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click. JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee. WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.
Ease of use
Comentarios: For the most part Jobber is a good software and having used other products doing the same thing I still prefer Jobber to others.
Puntos a favor:
We use jobber because as a scheduler I can map the day of stops for my techs and see what location in the City they are working. I also liked that it integrates with payments.
Contras:
I found the linking with QuickBooks to not be a very functional feature for us as deposits would double in my QuickBooks once I uploaded the invoice. I no longer sync, also my techs have expressed frustration after a update with the mobile app not functioning as well as it used to for notes added to the file for a client.
Respuesta de Jobber Software
hace 5 meses
Hey Judy! Thanks so much for sharing your experience with Jobber here! Love to hear that the map features especially have been helpful for you and your team with scheduling. It would be awesome to connect with you to learn more about both the issues you were seeing with QuickBooks and the issues your techs have seen with notes since an app update. We know being able to easily leave notes is huge for techs, so we'd definitely like to do what we can to make that process as easy as possible for the team. Our Support team can be reached at 1-888-721-1115 (ext. 1), [email protected], or by live chat to help and answer any questions you might have! Thanks again!
Alternativas consideradas:
Best Field Service Software In the Biz !
Comentarios:
Amazing !
With the best customer service and most affordable pricing , the experience has been amazing for both our team and clients.
Whats better than that?!
Puntos a favor:
Not only is the software amazing, so is Jobbers support team. What';a better than being able to call and speak directly to someone that will help you navigate any issues , questions or concerns. Our entire team utilizes this software for every facet of the business. From estimating, invoicing and scheduling to route optimization, email marketing and instant job reporting available for download within seconds. With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
Contras:
One of the things that Jobber was lacking was an open API. But, they recently changed that and now you can integrate Zapier and many other amazing services. It would be nice to see them finally add a "Mark-up" feature to their estimating, but other than that, there has not been much else we have wanted for.
Respuesta de Jobber Software
hace 3 años
Thanks so much for your thorough, review Ryaan! Glad you are enjoying the Zapier integration, and we'll be sure the Product Team sees your feedback on estimation mark-ups. Cheers!
I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz needed.
Comentarios: We are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless.
Puntos a favor:
Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.
Contras:
I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.
Alternativas consideradas:
Best in the Industry
Comentarios: Just exceptional. Love it!
Puntos a favor:
Live calendar, color coded by tech, details, photos just everything you need to successful deploy a large number of team members to different locations.
Contras:
Reports are not great. I would like to see better receivables reports, Bette time keeping reports, and customizations.
Respuesta de Jobber Software
hace 5 meses
Thanks for your review, Virginia! It sounds like Jobber has been helpful as your business has grown, which is always nice to hear! We really appreciate you mentioning different reports that would be helpful for you too. Please let us know if you think of anything else that could be beneficial for you or your team, we'd love to hear from you!
Expensive for minimal features and support
Comentarios: Jobber is good for someone just starting out due to it's ease of use but if you want to do any MailChimp or resending quotes you better be willing to pay a lot of money. The companies major claim is to help small business but they rob you blind in overly expensive monthly fees and payment processing.
Puntos a favor:
The layout is the best part. Calendar is easy to read and simple for set-up. Sending quotes is also great as they are easy to read and pre-populating the items
Contras:
They are extremely expensive if you want to do anything past the basic functions. They really force you to use the top-tier plan if you want to do anything. They have the highest credit card fees in the industry and most expensive monthly plan. Jobber costs my business over $1,000 a month and we do about 90% of our transactions through EMT to avoid their crazy fees. The office isn't open on weekends at all or in the evenings which I find hard to understand when many of their user base would be working during the day on site and no able to access a computer.
Respuesta de Jobber Software
hace 3 años
Hi Adam, thank you for taking the time to leave a review. We're so glad to hear you've been having a good experience getting your calendar organized and quotes out with Jobber. We pride ourselves on offering competitively priced plans and payment processing fees, and typically hear that our prices are heavily justified by things like the value of time savings, customer service, and increased cash flow. We'd love to work with you to make sure you're getting the most of Jobber, so please reach out to our Success Team to chat more. We've recently expanded our evening customer service hours to offer support in the evenings and we're always adapting our customer service based on customer needs, so thank you for this feedback!
Customer service is beyond appalling! Features that you pay for just don't work.
Comentarios: You can sign up and pay them money without ever speaking to anyone but when you want to cancel they say that you MUST call there office in the US and if you don't and your subscription expires, you have no access to your account. Meanwhile, your clients are still getting appointment emails and the program keeps going along without you able to stop it. Customer service is beyond appalling, you send a request and you get a response after 4-6 days with a question and then you have to wait another 4 -6 days for another one-line email with another question - it is beyond frustrating. Features I am paying for just don't work and it has been 8 weeks now and I am being asked the same questions over and over with no answers.
Puntos a favor:
Absolutely nothing worth the price they are asking. Super expensive with features that just don't work and they don't seem to care.
Contras:
I signed up because of the payroll and employee scheduling capabilities but it turns out that during my first QB sync that this doesn't work. It syncs employees time in at 5 hours earlier so I am having to manually input them every week. Appalling customer service - minimum 4 days to reply to emails (new person each time who asks the SAME questions over and over) its been 7 weeks and they haven't worked it out yet.
Respuesta de Jobber Software
hace 6 años
Hi there Madonna, First off, we would like to apologize for all of the frustration you experienced with our team and the issues happening with time entries not properly syncing over to QuickBooks Online. What happened here is far from our goal at Jobber, which is to help people in small businesses be successful. We took a look at the history of this issue and it looks like there were some communication issues between our Tier 1 and Tier 3 support team and a breakdown in our normal processes. We know our customers are busy people, so our goal is to provide quick solutions, and the fastest possible turnaround time when issues do occur. What happened with your issue is far from what we see as our standard of customer service, and we're very sorry this was your experience. In terms of the timesheet syncing errors, our developers are still looking into what went wrong by working with the QuickBooks Online development team. This is an issue we haven't seen before, and we are working hard to understand the root of the problem. The goal of timesheet syncing is to save our customers time and guarantee accuracy, so we absolutely want to make sure this is resolved. Thank you for taking the time to leave this feedback for our team. We've taken note of what happened in all of these areas to prevent issues like this going forward, and again, we're very sorry this was your experience.
Alternativas consideradas:
BEWARE - Deceptive Practices regarding Yearly Membership
Comentarios: Very disappointed with Jobber. They are quick to close the deal, won't tell you upfront all the T&Cs and once they have you locked in, they will just state that there is "nothing we can do" to help. It was our bad, we didn't ask the right questions and trusted the Sales Rep and the company to be upfront about these things. But oh well... next time.
Puntos a favor:
Easy to use, but expected for a limited functionally software. Sure it does text, email and has calendars, but this is nothing to be excited about, this is expected. It lacks ability to embed Service Contract within the app (customer does not have to click unto an external link), does not allow for customized Forms for Website and lacks Chat ability for customers that want to ask a quick question.
Contras:
Deceptive practice by Jobber. We were still testing and decided to go ahead a pay for the membership in order to continue trying to embed Jobber on our website. Talked to the Sales Rep on the phone, was told that the cheapest plan was to pay the for the year. We asked if we could cancel, was told yes. What we weren't informed of is that once you pay for the year, you will either use the service or loose it. NO REFUNDS. So be aware of this practice and expect nothing but crappy customer service (took [SENSITIVE CONTENT] the Manager 16 days to get back to me).
Respuesta de Jobber Software
hace 9 meses
Hi Eduardo. Thank you very much for taking the time to share your experience with Jobber as this helps us understand the gaps that need to be addressed when we are speaking with our clients about our plans. We would like to know more about your conversations with us and, if you are willing, please give our support team a call at 1-888-721-1115 opt 2 to discuss. We can also make sure that you are getting value from Jobber for the remainder of your subscription. Thank you again.
"Jobber: An Impressive Tool for Businesses to Streamline their Operations"
Comentarios: Jobber has been an excellent experience for me. It has allowed me to work remotely and efficiently from anywhere with an internet connection. The platform is user-friendly and easy to navigate. The customer support team has also been accommodating in answering my questions and providing assistance. Overall, Jobber has been an excellent experience for me, and I highly recommend it.
Puntos a favor:
I liked the fact that Jobber's software is incredibly user-friendly and intuitive. It makes it easy for its users to manage appointments, invoices, and client information. Furthermore, it has many features, such as automated follow-ups, task scheduling, and custom reminders, making it an excellent solution for businesses of all sizes. It also provides integrated mapping and mileage tracking capabilities, which help companies to save time and money.
Contras:
Regarding Jobber software, the biggest issue I had was the lack of customization options. It wasn't easy to tailor the software specifically to my needs, as there were few options to choose from. Additionally, I found the user interface to be outdated and clunky, and the performance of the software was relatively slow. Finally, I could not take advantage of certain features because the software was incompatible with my operating system.
Respuesta de Jobber Software
hace 7 meses
Hey Tara! Thank you so much for your thoughtful review! We really try to make Jobber as accessible and as friendly for business owners and their teams as possible, and your feedback here makes it easy for us to see what we're doing right and what can be done better, so we really appreciate it. It's awesome to hear that Jobber has overall been a great experience for you. It would be great to connect with you and get more feedback from you on the different customization options that we could add to give you that tailor-made experience for your business and hear more about how we can improve. Our team can be reached at [email protected], by chat, or by phone at 1-888-721-1115, and we'd love to hear from you!
Alternativas consideradas:
Small Business Dispatch Software
Comentarios: 6/10
Puntos a favor:
Easy scheduling, And Client communications
Contras:
Invoicing, Products and Service Tabs, Maintenance tracking and Quotes
Respuesta de Jobber Software
hace 4 meses
Hey Tonya! Thanks so much for your review! We're so glad that you've found scheduling easy with Jobber and would love to learn more about how we can improve in other areas. We love feedback, so please feel free to reach out to our Support team at [email protected], 1-888-721-1115 (ext. 1), or by live chat. It'd be great to hear from you!
Alternativas consideradas:
Good software, has a few missing features though.
Puntos a favor:
We use this software for our Lawn and landscaping business. Really nice product overall. Definitely like the customer portal and the clients view of invoices etc. Easy to use on a regular basis.
Contras:
It is missing a few features. Would really like to see some improvement in the routing system, and would like to be able to select multiple jobs, quotes etc, and batch edit them.
Respuesta de Jobber Software
hace 5 meses
Hi Daniel! Thank you for the review and feedback! We really do appreciate knowing how we can improve and that being able to batch edit items would be useful for you. Here's hoping that this will be something that will be addressed in a future update! We would also like to know what you have in mind for ways to improve the routing, so please give our Support team a call at 1-888-721-1115 opt 1, email [email protected], or message us through our live chat and we'd be able to pass your feedback along to our developers. Cheers!
Very user friendly
Puntos a favor:
I find jobber very easy to use and easy for new staff to get use to. I like having most everything I need to run my business in one place!
Contras:
It seems kind of expensive, especially the month to month option.
Respuesta de Jobber Software
hace 5 meses
Hey Shannon, We love that Jobber has made it easy to run your business in many ways including being user-friendly for you and your team! If you ever want to discuss the value of your plan - reach out to our Support Team by email suppo[email protected], phone 888-721-1115 ext 1 or start a live chat.