Sobre Jobber
Haz que tu pequeña empresa parezca más grande. Jobber ayuda a las empresas de servicios a domicilio a presupuestar, programar, facturar y cobrar más rápido.
It is hard to really put a price on the value that brings. When it comes to the daily features needed to operate a successful service business, Jobber has them all (almost!).
The problem is there is no pricing function in the description area for estimating your job.
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Rufus
Should have switched sooner!

Paul
Excellent company and excellent product
Comentarios: Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.
Puntos a favor:
Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!
Contras:
I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though. Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices. This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.
Jarmo
An Intuitive Scheduling Solution
Comentarios: Overall, my experience with Jobber has been great. The software is easy to use, and I appreciate the fact that I can access it from any device. It has really made managing my business so much easier, and I would definitely recommend it to others.
Puntos a favor:
Jobber is an incredibly comprehensive and intuitive scheduling solution that has made managing and organizing my business so much easier. I can easily create jobs and assign them to my team, and the software makes it easy to view my team's workload in real-time. I also appreciate the fact that I can access the platform from any device and the customer service team is always available to help me out when I need it.
Contras:
The only issue I have with Jobber is that the user interface can be a bit confusing at times. Although the team has made great strides in improving the user experience, there are still some areas that could be streamlined and simplified.
Respuesta de Jobber Software
hace 2 meses
Hey Jarmo! Thank you so much for taking the time to leave us such a detailed review, we really appreciate that! It sounds like the scheduling features in particular have been helpful for your business. That's awesome! Having a user interface that's easy to use and intuitive is definitely important to us, and we'd love to connect with you to chat more about both the ways in which it can be confusing for you and your team, as well as different things we can tweak to bring it to the next level. We love the idea of simplifying things as much as possible, so anything that you think we can do to help make that happen and be impactful for small businesses we'd love to hear! Our Support team can be reached by chat within your account, by phone at 1-888-721-1115, or by email at [email protected] We hope to hear from you soon!
Brian
Read this before purchasing Jobber
Comentarios: I have been with Jobber for over two years and I can tell you with the utmost confidence that there is better software. There is no customer service here and they are not interested in aiding you.
Puntos a favor:
The routing portion of the software works fine. Client management is lacking, but client communication tools were good (could use improvement). Works well for small client base (1 customer at a time).
Contras:
Not only does Jobber have the WORST customer service I have ever experienced, they repeatedly told me that issues with THIER software were my issues that i would have to work around. It is unfortunate after paying them for over 2 years that i have to find out they could care less that i need their assistance. Completely offended by the level of uselessness. They are not motivated in helping you grow your business.
Respuesta de Jobber Software
hace 2 semanas
Hey Brian, Before anything else, we'd like to apologise for the experience that you've had with our Support team. It sounds like we really missed the mark in working through the issues you brought to us, and we're so sorry about that! If you're open to it, we would really like to connect with you to learn more about your experience and the issues that you have been experiencing within Jobber that you had reached out to us about initially to help find solutions for you and make things right. Please feel free to reach out to us by phone at 1-888-721-1115, by email at [email protected], or by chat within your account and hopefully we'll be able to connect soon. Thank you.
Mohammad
Alternativas consideradas:
Jobber is your turn-key solution to coordinate with your team.
Comentarios: A great application overall. It does the job and it is competing in the market.
Puntos a favor:
Having a mobile application is great where you can run all your business at the comfort of your home.
Contras:
Few times support was not as expected. A bit of delay in answering took place.
Respuesta de Jobber Software
hace 3 semanas
Hey Mohammad, It's great that you are enjoying the flexibility and value of our mobile app! We're sorry to hear that you have had some delays getting through to the Support team. If you are ever in need of support, and we are not available, we have some amazing resources such as our Help Center and our new Youtube Channel if you need a quick answer — Thanks for the review !
Usuario verificado
Jobber for the best scheduling
Comentarios: An easy-to-use program that facilitates a lot of the organization's work. I advise others to work with it.
Puntos a favor:
This platform is great in scheduling work, which facilitates repair and installation operations. Scheduling the estimates that this platform makes and tracking jobs greatly increases work efficiency. You can test that, as they offer a free trial.
Contras:
Sometimes errors occur in issuing invoices as a result of errors in emptying the data in the mandatory fields, but the customer service has fixed this, adding new features and updating the user interface will raise the efficiency of the program.
Respuesta de Jobber Software
hace 2 semanas
Hi there, it's great to hear from you! We do our best to make sure that businesses are able to schedule and complete their work as easily as possible, so hearing that you're finding these pieces easy to use is fantastic. We'd love to learn more about the errors that you were running into while invoicing, although it sounds like you may have been in touch with us about this already based on your review. If that's not the case or if you're still running into any sort of issue while invoicing or using any part of Jobber please don't hesitate to get in touch with our Support team so that we can make sure you have what you need to get back to work. Our team can be reached at 1-888-721-1115, by chat, or by email at [email protected] Thank you for taking the time to share your feedback with us here!
Debbie
Jobber from a Person who is not techie
Comentarios: Scheduling and dispatching: Jobber can automate scheduling and dispatching, saving time and reducing errors.Invoicing and payment processing: Jobber enables businesses to create and send invoices electronically and process payments quickly and securely.Customer communication: Jobber provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Job tracking and reporting: Jobber provides real-time visibility into job progress and performance, enabling businesses to track and improve their operations.The benefits of using Jobber include:Increased productivity and efficiency: Jobber automates many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: Jobber enables businesses to provide better customer service and build stronger relationships with their customers.Better cash flow: Jobber streamlines invoicing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: Jobber provides real-time data and insights into job performance, enabling businesses to make informed decisions and improve their operations.
Puntos a favor:
-Jobber offers businesses a powerful suite of features that helps them manage their day-to-day operations more efficiently.-It provides users with easy-to-use interfaces that make it easy to create, manage and track jobs, estimates and invoices.-It also allows businesses to set up automated payment reminders and track customer history.-Jobber’s customer service is top-notch, with knowledgeable and friendly staff available to help with any questions or concerns.
Contras:
-It can be a bit expensive for businesses with lots of jobs and invoices to manage.-The user interface can be a bit clunky at times and may require some getting used to.-It is not suitable for businesses that need more complex job tracking or invoicing systems.
Respuesta de Jobber Software
hace 2 meses
Hi Debbie! Thanks for taking the time to send us a review! Our goal is to help small businesses be successful and we're very happy to to hear that you are finding Jobber easy to use and that your experience with the Jobber team has been top-notch! If you ever have questions about how Jobber can help you with your workflow, always feel welcome to reach out to our support team. We are also happy to have a conversation with you to ensure that you feel like you are getting the most value out of your Jobber subscription. Thank you for letting us be a part of your team! Cheers!
sanu
instantly book services and manage incoming requests, payments, and scheduling.
Comentarios: Jobber has been a great tool for managing our service business.i am using it for nearly one years, and have found it to be an invaluable resource for keeping our business organized, efficient and profitable.
Puntos a favor:
The most impactful features of Jobber include its real-time job scheduling and tracking capabilities, invoicing and billing support, client management and CRM tools, payment processing and automatic payment reminders, mobile support, and comprehensive reporting capabilities.Jobber offers strong customer support and its user interface is intuitive and easy to use.
Contras:
There are some features in Jobber that could be improved. For example, the ability to track time stamps or collect more detailed notes, to be able to schedule reoccurring jobs, and to send automatic reminders to clients. I think Jobber could be improved by integrating additional communication methods beyond email, such as text or chat.
Respuesta de Jobber Software
hace 2 meses
Hey Sanu, Thank you for providing us a very detailed review! We really appreciate knowing that you are finding Jobber to be an invaluable resource for you and your team. We would also like to speak with you again, whenever it is convenient for you, as we feel like we are already able to address some of the cons you mentioned, such as recurring jobs and texting. Please feel free to reach out to our support team at 1-888-721-1115 opt 1, email [email protected], or message us through live chat and we're happy to make sure you are getting the most out of your Jobber subscription!
Matthew
Great product, customer service lacks
Comentarios: We never used it, and the customer service upon cancelation was pretty dismal. The person was nice, and she had no control. I have no bad feelings there.
Puntos a favor:
It was easy to use. It's powerful, it does everything you'd need it to.
Contras:
Simply put: We purchased the software to lock in a discounted rate. When we did this, we were told over the phone that we could cancel at any time and receive a refund. The only reason we switched to an annual payment plan was to save about $500/year if memory serves me right. Our business plans fell through, we never used the software, and we were denied a refund. We were given an "account credit" instead -- Which is useless to us, since we've got no need for a system such as this. It was definitely misleading and feels like we were coerced into paying for software only to hand the developer money for nothing in return. It was never used, it's been canceled, and our money is sitting there in credit that will never be used. In short, they got $1500 out of us for free. I would have had no issues using Jobber in the future, but this is just a deceptive money grab that I don't appreciate.
Respuesta de Jobber Software
hace 2 semanas
Hi Matthew. Thank you for taking the time to leave us a review. We're sorry to hear that your cancellation of your subscription was not the best experience for you. If you would like to discuss this further with us, please call 1-888-721-1115 opt 1, email [email protected] or message us through our live chat.
Madhusudan
Jobber provides everything you need for a cohesive work team
Comentarios: Prior to adopting Jobber, keeping track of leads and corresponding with clients in one location was our biggest issue. Now that customers are requesting work through our website, we can speak with them utilising the built-in messaging capability.
Puntos a favor:
They have a great culture and are terrific at giving back. It's simple to use if you run a really tiny business (between 1 and 5 employees). Their support team is helpful and quick to answer. All the applications we utilise to manage our firm are centralised in Jobber. Gathering leads, creating jobs, sending bills, and collecting money are all made simple with Jobber.
Contras:
For companies who have several jobs to do in a single day, I wish there was a route optimization feature. The web forms should also be more configurable, in my opinion.
Respuesta de Jobber Software
el mes pasado
Hey Madhusudan! Thank you so much for the awesome review! We love that Jobber has made an impact on your lead tracking and client communication, as we know those are key to any small business! We have a few options for route optimization and we'd love to chat about those with you to see if they could work for your needs. It'd also be great to hear your thoughts on improvements for our webforms and the different customization options you'd like to see! You may give us a call at 1-888-721-1115 ext 1, send an email to [email protected] or start a live chat!
Surjesh
The user-friendly UI of Jobber is one of my favourite features.
Comentarios: All things considered, I heartily endorse Jobber for small and medium-sized service firms. It's an excellent tool for handling different business operations because of its user-friendly layout, scheduling options, and invoicing functions. Also, because it is cloud-based, it is simple to use from anywhere, which is helpful for companies that use remote workers in particular.
Puntos a favor:
The scheduling features of Jobber are fantastic. The software enables users to design and manage staff schedules, which is very helpful for companies that must send employees to numerous places. The map component in the scheduling tool aids users in determining the most effective routes for their employees.
Contras:
Cost: For tiny organisations in particular, jobber can be quite pricey. According to the number of users, there are several pricing tiers, with greater costs for more users.Even while Jobber is simple to use and has many helpful features, some users might feel that there aren't many personalization choices. For instance, there can be restrictions on the information that can be shown or the format of invoices.
Respuesta de Jobber Software
hace 4 semanas
Hi there Surjesh! Thank you very much for the review and your endorsement! We're glad to hear that you and your team are benefiting from the scheduling and routing features that we provide. We also want to thank you for giving us feedback about our subscriptions, pricing and the features included. This really does help guide us when it comes time to update the plans that we have. If you ever want to discuss your subscription, to make sure you are getting the most out of it, always feel welcome to give us a call at 1-888-721-1115 opt 1, email [email protected], or reach out to us via our Live Chat. We'd love to hear from you! Cheers!
Rich
Alternativas consideradas:
Jobber - MY Business OSS
Comentarios:
My overall experience with Jobber has been quite positive as it helps me immensely run my business.
It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.
Puntos a favor:
Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.
Contras:
Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.
Respuesta de Jobber Software
hace 2 años
Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers!
Matthew
Bad jobber
Comentarios: Not but problems
Puntos a favor:
It was a crm looks good and sounds good
Contras:
To many issues scheduling is bad, they lie to get you setup. Any evidence for disputes jobber will fail.
Respuesta de Jobber Software
el año pasado
Hi there Matthew, thanks for reaching out to share your feedback. We're sorry to hear that you found some issues with setting up Jobber and using the scheduling tool. Our development team is always eager to hear how we can improve, so I will be sure to share your feedback with them. Our team has been in contact with you regarding your account, and we take these situations very seriously. If you would like more clarification or have any additional feedback that you would like to share, our team is available by phone at 1-888-721-1115 ext. 2 or via email at [email protected]
Mark
if you expect to grow your company, don't go with the jobber, go with SingleOps.com
Puntos a favor:
I'm not going to take it away from jobber completely. Your customer service is awesome. They are super friendly, it got great attitudes. They answer the phones all the time. Except when they're in meetings anyway. But regardless they're very good at getting back with you and finding you good answers. Also, their user interface while I have a problem with a few things, for the most part is super super simple and intuitive. They are very good if you're a small business. But that's the problem. Is that where you're wanting to stay? I didn't think about it for years ago when I started. And now I kind of wish that I didn't. But I'll get to that here in a second.
Contras:
Their data export is horrible. If you want to see a clear picture of where your calls are coming from, you have to download for 5 files and concatenate them all and try to piecemeal them together to understand and have a full database file of your own clients. Honestly, that stinks. They don't give you an API, because they say that the one that they had slow down their servers and they don't want to offer that level of service to small businesses. Do you see what I mean? If your small they'll do business with you, but if you want to grow, they're not willing to go there. So, if you want to grow, don't go with jober. Instead go with single Ops. They have an API. This may not mean a lot to you now, but once you start dumping high amount a month in advertising, you absolutely want to know where every single call is coming from. If you don't, you end up wasting thousands of dollars a month. And jobber will not give you the API. Worse, they could give you an API on a limited basis. For example they could limit it to Tim queries a day. That would not slow down their server significantly. But they don't. And that stinks. So you get all of this investment training all of your people with a specific system, and then once you start growing you have to leave. For this reason, I wish I would have gone with single Ops II begin with.
Respuesta de Jobber Software
hace 5 años
Hey Mark, we appreciate you sharing your feedback. Our goal is to help our customers be successful, and often success means growth, so we would appreciate the opportunity to hear more about your export needs and workflow so we can share that with our product team. We also might be able to offer some advice or workarounds, and further explain our API approach. Someone from our product team will be reaching out today, so please keep an eye out for an email from us. Many of our customers sustain an efficient workflow in Jobber as they grow their businesses, but we do know that every business has different needs and hopefully we can find a way to make your evolving workflow work with Jobber.
Martin
Jobber - a must have company working in the field
Comentarios: Jobber is at the heart of the business. Everyone know where to look for information; administration, scheduling, field service, accounts and customers. We have used it for 7 years and would recommend it without fail for any business running field operations.
Puntos a favor:
Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze. The calendar makes it simple to review and update the workload dynamically. Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer! The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed.
Contras:
Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it!
Respuesta de Jobber Software
hace 2 años
Hi Martin, Thanks for taking the time to leave such a lovely, detailed review. We're so happy to hear that lots of your suggestions are becoming part of the program. Be sure to keep those great ideas coming, as Jobber has been and continues to be built off of customer feedback just like this. It has been a pleasure working with you for these past 7 years and we appreciate you trusting us to work with you. We look forward to being on your team for many more years to come. Have a great day!
Emily
I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz needed.
Comentarios: We are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless.
Puntos a favor:
Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.
Contras:
I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.
Mariela
Overall good but ...
Puntos a favor:
I used this software for a year in a home cleaning business. I liked that you can get a file for each client with their jobs, so it's easier to find them in case you need them. And at the same time you can keep the instructions saved depending on the job. Also is friendly to schedule if you have different teams. The app is easy to use for workers and leave written instructions.
Contras:
- The dashboard in the app is not good. I always had to login through the browser to manage the jobs. - I never could use the text message since it was not available in Australia. - Monthly/year payment is the same even when you don’t get all the features. - Reports are not sync with #job vs #invoice, so if you cancel your subscription you need to be aware about the description to find the correct job+Invoice. (jobs numbers are different than invoice number). - I cancelled my subscription few days before to don't get charged the year but they did charge to my card anyway. So I have lost the currency conversion change (USD to AUD). - I cancelled my subscription because I am closing the business, but they don't have a cheaper plan so don't loose all the data for the transition. for that I've switched to SERVICEM8, which you pay for what you use and has better features.
Respuesta de Jobber Software
el año pasado
Hi there Mariela, thank you so much for taking the time to share your review! It's wonderful to hear that you loved Jobber's features for running your home cleaning business. All of our product updates come directly from customer feedback, and we are always looking for ways that we can improve. I will be sure to share your product and subscription feedback with our development teams. If you have any further thoughts you'd like to share or are ever back in the market for software, we would love to connect with you! Our support number is 1-888-721-1115, and you can also reach out via live chat. All the best.
Rob
Best investment we made in 2018
Comentarios: Absolutely amazing. I have never had such a great experience with a customer service team. Just the fact that I'm taking time out of my workday to fill out this survey should say something- they've earned my praise!! I heard from a fellow professional in the industry that customer service was top notch, and that was the deciding factor in why I went with Jobber. Man was he right!! Scheduling software was fairly new to me and I wanted a customer service team that could help me work out the kinks. Jobber has paid for itself time and again with the stress it is taking out of my day and with how easily my crew can communicate things to me about each job.
Puntos a favor:
The thing I like most about the software is the customer service team that comes along with it! EVERY time I've called I reached a live person without 10 minutes of pressing buttons, and every person I've talked to has been extremely knowledgeable about the software and solved my problem very quickly, explaining things in a way that I could easily understand. Relating strictly to the software iteself, it's very user friendly and can be mastered in no time at all. It syncs easily and effortlessly with QuickBooks and has eliminated our need for double entry of clients. Client info and payment information sync automatically. It has also given us the capability to invoice and take credit card payments online without having to use a third party (and decreased our cc fees at the same time).
Contras:
Sales tax issues (gross sales vs taxable sales) not syncing correctly with Quickbooks. If a discount is given in the Jobber 'discount' field, it will not show correctly Quickbooks and will log the invoice amount, before discount, as the taxable sales amount, when in reality the number was lower. We found an easy fix to this by adding a line item for 'discounts' so that it comes off of the top. Very slight limit to functions available while using the App. I honestly can't even remember what it was, but obviously it wasn't too important because I got by without it. Neither of these things has caused me any undue stress, but if I have to come up with 'Cons', that would be it.
Respuesta de Jobber Software
hace 4 años
Rob, thanks so much for all your kind words and for taking the time to leave this review. You sure made our day! We'll certainly share your thoughts on syncing sales taxes and discounts with our Product Team. We're so glad to have you on the team and work with you as your grow your business. Working with you is always an absolute pleasure!
Adam
Expensive for minimal features and support
Comentarios: Jobber is good for someone just starting out due to it's ease of use but if you want to do any MailChimp or resending quotes you better be willing to pay a lot of money. The companies major claim is to help small business but they rob you blind in overly expensive monthly fees and payment processing.
Puntos a favor:
The layout is the best part. Calendar is easy to read and simple for set-up. Sending quotes is also great as they are easy to read and pre-populating the items
Contras:
They are extremely expensive if you want to do anything past the basic functions. They really force you to use the top-tier plan if you want to do anything. They have the highest credit card fees in the industry and most expensive monthly plan. Jobber costs my business over $1,000 a month and we do about 90% of our transactions through EMT to avoid their crazy fees. The office isn't open on weekends at all or in the evenings which I find hard to understand when many of their user base would be working during the day on site and no able to access a computer.
Respuesta de Jobber Software
hace 2 años
Hi Adam, thank you for taking the time to leave a review. We're so glad to hear you've been having a good experience getting your calendar organized and quotes out with Jobber. We pride ourselves on offering competitively priced plans and payment processing fees, and typically hear that our prices are heavily justified by things like the value of time savings, customer service, and increased cash flow. We'd love to work with you to make sure you're getting the most of Jobber, so please reach out to our Success Team to chat more. We've recently expanded our evening customer service hours to offer support in the evenings and we're always adapting our customer service based on customer needs, so thank you for this feedback!
Monty
We love Jobber But.......
Comentarios: We love Jobber because their support is great and there product is great! Its been going on 4 years now and still no resolve on the notifications issue. Not even an update. WE NEED SMS AND EMAIL NOTIFICATIONS TO WORK PROPERLY! PLEASE!!!!!
Puntos a favor:
The way it organises our daily processes. Without it we would just be another business
Contras:
Notifying our customers that their service is due, is crucial to our success. Notification emails and sms are just not working correctly? Right now if you have anyone unassigned in the grid view while sending notifications, all of those people will receive notifications too, when they shouldn't! Only the people on the calendar who are scheduled for that day should get the notifications. My customers who are unassigned get pissed and call me telling me "I didnt schedule service for this date". Any other users of Jobber using the notifications via email or sms having the same problem? Please let me know if your having the same issues? The reports need work, There are limited reports and no ability to shell out to a custom report writing utility. Things like new activations, disconnections so you can track how many active customers and non active customers you have. Love the quote signing ability they just came up with, but it would be nice if they had a Check box that has to be clicked acknowledging they read the service terms. Forms are lacking for our pest control industry. An inspection report of the home/office needs to be dont to let the customer know the deficiencies that need to be corrected for proper pest management. Invoices are great!
Levi
Great program severely stunted by its accounting systems
Comentarios:
Where I want Jobber to be at:
All invoices and payment scenarios are handled in Jobber and then I sync to Quickbooks. Done!
Where we are currently at with Jobber:
We sync everything, but since all scenarios aren't covered in Jobber, we have to augment invoices and payments in Quickbooks to make changes. As soon as this happens it immediately puts Jobber and Quickbooks out of sync and Jobber's accounting reports and features become useless.
Here are some of the main issues that we are encountering with Jobber:
Invoices are not truly in sync (this is huge!)
Any refunds or changes AFTER an invoice has been initially synced to QBO has to be changed by the Jobber Dev team, and even when the Jobber Dev team makes changes to an invoice, those changes aren't synced to QBO.
For this scenario, I urge you to look at a similar program called ServiceCEO. The way the handle invoices and payments is very intuitive.
Can’t apply a negative line item
All discounts get lumped together into one bucket. As a company, I want to track which types of credits and discounts we are giving customers so that we can keep an eye on certain aspects of our business. For example: at the end of each month I want to know how much we lost on damages, and how much we gave away to customers in appointment credits.
Can’t apply a discount until invoice is closed. As a user of the program, when a customer phones in and complains about their service or appointment, I want to be able to go into their next appointment and immediately add the credit to that appointment so I don't forget.
We are able to apply a negative line item in QBO...so what gives?
No partial payments
You can’t attach 2 payments to an invoice. Customers sometimes underpay or overpay their invoices, it is common to need to apply multiple payments to one invoice.
If you do attach partial payment to an invoice, and you add the other payment, there is a balance owing shown on the customers account.
Client cannot prepay or apply a payment before their appointment unless we delete that initial payment and make a new one when we create an invoice.
Puntos a favor:
- Great design - Good pricing - Support is very friendly
Contras:
- Cumbersome processes & workflows that don't seem to be fully thought out - Accounting sync and systems within the program are severely limited - No official support for multi-location companies as of yet - Maximum recurring job is 3 years (in the scenario where a regular client stays with you for longer then 3 years, the job would expire.)
Tim
Once they get you on board, you are no longer important
Comentarios: In the beginning, Jobber employees are super attentive, and work to help you get on board and sell you their service. They promise things like a one time 10% discount in addition to the yearly price. After you sign up, good luck getting a response. You are in the system and you are no longer important. And good luck getting them to honor the discount they promised when signing you up, they just pass the buck to the next person saying "they must've told you that" and you wait weeks in between responses. Jobber needs to put the same effort into the customers that are signed up as they do when they are trying to sell you the software.
Puntos a favor:
The software is easy to use once you understand the language and functions it offers. There are some improvements needed, but they are constantly updating it which is great.
Contras:
Does not allow businesses to be unique. Every email looks like every other email every other service company sends. They do not allow HTML or email signatures when communicating with clients. You do not stand out to clients. The text feature is great, but you cannot access it from the computer, and in order to send a message you have to have previously sent that client a message and the only allowable messages to start a text is that your are late or going to be late. So you have to tell you client you are late if you want to text them through the software.
Respuesta de Jobber Software
el año pasado
Hey Tim, thank you for taking the time to share your feedback. It's great to hear that you've found Jobber easy to use for your business! I've shared your feedback regarding the branding and text messaging with our product team who works closely with these features. All of our product updates are inspired directly by customer feedback, so insights like these are really valuable! The Product Updates section of your Jobber account will highlight our latest releases, and you'll be happy to know we have released open texting for Jobber, based on feedback like yours! Our team was very sorry to hear about your negative experience. You are important to us and we would love the opportunity to directly address your comments regarding your subscription and experience with our team. We are available from 8am-5pm MT, M-F at your convenience by phone (1-888-721-1115) or email ([email protected]).

Michael
Jobber has grown with Gardenzilla
Comentarios: We've grown from a $30,000 / year hobby business to a $1.2 million dollar business in our fourth year - all built on Jobber's platform. It's hugely reduced admin time, and given us the tools to scale the business and focus on our operations instead of on office admin.
Puntos a favor:
Jobber succeeds because it offers enough of what we need - rock solid invoicing, both one-time and many variations on recurring, mapping, scheduling, accepting online payments, and more, but remains flexible. You can turn on and off the features, so you get what you want, without being tied down with the features you don't.
Contras:
I wish they had a road map, so I knew what features were coming up, and more opportunities to give input on (small) challenges.
Respuesta de Jobber Software
hace 4 años
Thanks so much for your review, Michael! We're so glad we've been able to help grow your business. We're really proud to be a part of your story, and appreciate you taking the time to share your thoughts with other businesses here. Unfortunately we can't share our road map, but we've noted your wishes for this with the team and are always happy to collect feedback on what you're looking for, so feel free to email, phone, or chat away :) Congrats from all of us on the substantial growth!

David
This software was amazing!
Comentarios: Overall great software, great team of customer support...very quick to respond! Very great value and professional looking software for the low cost.
Puntos a favor:
Loved, loved this software. Made me look profesional to my c ustomers. Especially just starting out, this software made me look like a much larger, very professional business in the home improvement business. Very simple, very easy to use.
Contras:
Features. I eventualy switched to another software because jobber was limited at the time. I really wanted SMS and email notifications to go out to clients and leads automatically from the system and jobber did not have those features at the time. I believe they have those features now.
Respuesta de Jobber Software
hace 3 años
Thanks so much for your review, David! Glad to hear Jobber was able to add that level of professionalism to your business as you were getting started. You're right in that we do have SMS functionality currently, where you can send visit reminders, on my way and late messages, and invoices and quotesall via SMS. The door is always if you have any questions about Jobber's current functionality. Thanks for taking the time to leave a review. Wishing you all the best!
Mark
Amazing Company
Comentarios: Too many to count. Invoicing, routing, tracking of trucks, productivity measurements, easy of emailing clients.
Puntos a favor:
What don't I like about this software?! This company and it's platform are amazing! Once you get past a small learning curve this software is easy to use. Love being able to tell where my crews are, see productivity on job sites, invoice clients while out in the field, take quotes while out in the field, route my trucks with a click of a button, and easy to use overall. Their customer service is beyond excellent. If you have a problem you can chat live or email them and have a response very quickly within operating hours. If it is after hours someone normally gets back to you within a few hours. Great company!
Contras:
There is really nothing bad I can say about this company. The only thing is there are occasional glitches in the system and one time it when down for a few hours. Otherwise it is great.
Respuesta de Jobber Software
hace 5 años
Thanks, Mark! You made our day. Glad to hear Jobber has been such a great fit for you¿we're grateful to be a part of your business!
Kim
We've been using Jobber for almost 3 years now, and we love it. Very user friendly.
Puntos a favor:
How user friendly it is. We use it as a scheduling software system for our cleaning business. It's great that our staff can easily access their schedule from their phones, and us in admin can go in to make changes on a dime, and it will update automatically. We also use the invoicing portion of the software, which really helps us to keep track of our Accounts Receivables. It's nice to have all of our company/customer info in one place as it helps to keep us organized.
Contras:
- That there is nowhere to safely store customer's CC info if we do not use the jobber payment program. We've been using Moneris for years, and we're not ready to make the switch yet. - sometimes our cleaners have issues with the app - it will stop working or freeze up on them. - You aren't able to apply a large batch payment for multiple invoices at once. You have to go in and mark each invoice as paid which can be time consuming when we receive a large payment against 50+ invoices at once.