Opiniones de Paycom

Sobre Paycom

Encuentra, gestiona, paga y mantén un talento excepcional con el software de nóminas y HCM fácil de usar de Paycom, todo en una sola aplicación.

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Puntos a favor:

Paycom can do a lot of different things if its configured correctly. It offers some useful integrations and can make a lot of the workflow side of things easier.

Contras:

I have been waiting 2 months for them to fix a mistake they made on my W2. I was told that it would take 2-3 weeks to fix.

Valoraciones de Paycom

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,3
Funcionalidades
4,3
Relación calidad-precio
4,2

Probabilidad de recomendación

8,1/10

Paycom tiene una valoración global de 4,3 estrellas sobre 5 según las 682 opiniones de usuarios de Capterra.

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Josh
Biomedical Equipment Technician
Usuario de Linkedin verificado
Hospital y atención sanitaria, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Employee who loves Paycom

5,0 hace 4 meses
Los subtítulos en español están disponibles en el reproductor de vídeo
Ricky
Ricky
Sr. Manager, Project Management Services en EE. UU.
Usuario de Linkedin verificado
Servicios de información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Human resource management simplified

5,0 hace 4 años

Comentarios: Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Puntos a favor:

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Contras:

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software.

Respuesta de Paycom

hace 4 años

Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

Corey
General Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Everything you need, and probably then some.

5,0 hace 4 semanas Nuevo

Comentarios: Paycom is a very useful tool, both as a manager and as an employee. It's functionality often exceeds the ability of the user. It is the most comprehensive program I've ever used to manage Payroll & execute Human Resources tasks.

Puntos a favor:

Paycom is a comprehensive tool that allows you to easily track & manage payroll expense, the most controllable expense in our line of work. From clocking in & out, to procuring their own tax documents, the entire process can be done by an employee with a mobile phone using their app. However, this may create more work for those who manage employees that aren't so "tech savvy".

Contras:

"Two Factor Authentication" is child's play compared to what Paycom makes you go through. Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom. In addition, due to it's exceptional functionality, the reporting system can often be overwhelming and slightly confusing. It may take several attempts to fine tune the report you're trying to produce, but at least once you've figured it out, you can then save that template for future use.

Respuesta de Paycom

hace 3 semanas

Thank you for the 5-star review, Corey! We're happy to hear our comprehensive software is helping your organization easily track and manage payroll. We're open to feedback and hope you will share your thoughts further with us at [email protected]

Kevin
Programmer en EE. UU.
Juegos de ordenador, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Paycom is pretty good but I hope it gets better

3,0 el mes pasado Nuevo

Puntos a favor:

It's a one-stop shop for managing business and employees.

Contras:

Reporting timesheet is time-consuming due to the fact that you have to key in every hour instead of filling out a matrix.

Respuesta de Paycom

el mes pasado

"One-stop-shop" is the perfect way to describe the software we have built for clients and employees over the years. We want our users to feel our undeniable dedication to their needs by placing all HR solutions in one place. If you'd like to tell us more about how to improve, please reach out at [email protected] Thank you for 2+ years of business, Kevin!

Erich
Director of Management Systems en EE. UU.
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Employee Driven Payroll

4,0 el mes pasado Nuevo

Comentarios: From our old payroll solution, Paycom is head and shoulders above what we had before, it is efficient and the cost-savings in all aspects of HR are great. Standing on it's own, it has some quirks that we need to get used to and support is lacking at times, but once you can get to someone, it's pretty easy to get any issues fixed up with a simple phone call (although it may take you 2-3 of them to actually get someone).

Puntos a favor:

Switching from our previous solution, Paycom allowed us to move towards more employee empowerment and transparency. We were able to move our time clock out of our ERP system into payroll directly cutting down the time to process. The initial costs of the product were good, although add-ons can be expensive for items. We can manage all aspects of the HR lifecycle from onboarding, benefit administration and sign-up, weekly payroll, tax calculations, even robust reporting through the system. Use of the website and mobile app makes it much easier to manage for employees and administrators.

Contras:

Costs can add up as you add on features that you'd like to have, but have to justify the costs for them. At one time we looked at the LMS system, but the per user cost was prohibitive to add on to the payroll. Our original thought was to move away from our old payroll solution to save money, we end up paying about the same, but have a more modern infrastructure now and more app-based interface which is good for the users. Support could be better at times, while we have a dedicated rep, getting a hold of them can be a trick.

Respuesta de Paycom

el mes pasado

Hello, Enrich. It's great to see that your company has benefited from using Paycom. Our software is designed to make all levels of employment easier and more efficient. We are excited about continuing to work with you and the opportunity to show you all the benefits our solution has to offer! If you have any additional feedback or suggestions for enhancements, please feel free to connect with your dedicated Specialist or our team at [email protected]

Daniel
Daniel
Cook en EE. UU.
Usuario de Linkedin verificado
Restaurantes, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Paycom review

4,0 hace 2 meses Nuevo

Comentarios: The company I work for which was KFC only use the product I think for about 8 months and then they switched to another payroll service which really wasn't no better than paycom.

Puntos a favor:

That I was able to go to the app and check my hours that I had worked during the week. Didn't have to worry about remembering anything because paycom we keep up with it for me.

Contras:

What I least like about paycom is that whenever I and fellow co-workers would set up our account. Every time I had to redo my password which was very irritating because my boss will have to call paycom HR to be able to get the account unlocked

Respuesta de Paycom

hace 2 meses

Thank you for sharing, Daniel! Paycom prioritizes our users' experience, and we're glad that our solution made keeping track of your hours easy. If you have ideas for enhancements, please connect with our team at [email protected]

Grant
Owner en EE. UU.
Contabilidad, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A bit pricey and several fees but a solid product

4,0 el mes pasado Nuevo

Comentarios: Using Paycom is a pretty good experience overall. Other than being charged quite a lot in fees and charges and having to reach out to support with complex issues it is a pretty easy software to use and maintains payroll records quite well.

Puntos a favor:

There are great reports that are already included by default Strong report customization options Useful payroll review functionality

Contras:

Occasionally clunky and cumbersome customer support Quite expensive Several fees for basic tasks

Respuesta de Paycom

el mes pasado

An important part of our mission is to deliver the highest quality of HR and payroll processes to all Paycom users. For this reason, we are able to offer detailed, customizable reports and accurate payroll. We're satisfied to hear that you have found our product worthy of your time and resources, Grant. We appreciate your review!

Tim
Senior Digital Marketer en EE. UU.
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Small Business Time Saver

5,0 hace 3 semanas Nuevo

Comentarios: With software as intricate as this, I expected the learning process to be infinitely more difficult than it ended up being in the end. New employees, whether they are tech-savvy or not, seem to pick up the payroll functionality easily, and once they are up to speed, we are off to the races. Paycom has cut down on all my payroll time spent and has allowed me time to think more big picture. The time and effort saved pays for Paycom every month over and over again.

Puntos a favor:

Customizability, employee's ability to manage their own data, integrations, once all of the functions were implemented and learned by employees, cut down on hours of work weekly and saved more time for me to work more strategically

Contras:

The setup process was intricate and though the customer experience rep that set us up was very knowledgable and educated us on every single part of the software, it still takes a little time to get going, but after a week of following the procedures, our representative laid out for us, I was confidently teaching employees how to use it and soon the learning curve was gone and we were off to the races.

Respuesta de Paycom

hace 3 semanas

Thank you for the 5-star review, Tim! We're pleased to hear you're enjoying the customizability of our software and that it's saving you time. We appreciate you sharing your experience.

Weston
Business Development Manager en EE. UU.
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Paycom is critical to get your employees and yourself paid on time

5,0 hace 2 meses Nuevo

Comentarios: Paycom has always been used at our company and have had no issues except that one bug on the app before newest update. Overall works perfect for our office.

Puntos a favor:

Paycom has never disappointed our office. I like the ease of logging in and out.

Contras:

We had to do a company wide update due to clocking out being a little off. It was just an old bug but was fixed on the newest update. Now it works just fine.

Respuesta de Paycom

el mes pasado

Hi, Weston! We are happy to know that Paycom has been a positive part of your office for over two years, and we are excited for many more. Thank you for leaving us your review, and please don't hesitate to reach out to your dedicated specialist with any feedback or ideas for enhancements.

Logan
Logan
Parent Coach en EE. UU.
Usuario de Linkedin verificado
Servicios individuales y familiares, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Lots of features

4,0 el mes pasado Nuevo

Puntos a favor:

This software does have a lot of functions and is easy to use on the app and on the computer. It is easy to see what time off is available and request days on the calendar

Contras:

The app does not always record clock ins and outs so timesheets must be adjusted.

Respuesta de Paycom

el mes pasado

Our goal is to simplify HR and payroll-related tasks for companies and their employees. It's awesome to hear you're enjoying using our easy-to-use software and that requesting time off is a breeze! If you have ideas for enhancements or additional feedback, please feel free to connect with us at [email protected] Thanks, Logan!

Dennis
Maintenance en EE. UU.
Producción de alimentos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Clock out

4,0 el mes pasado Nuevo

Puntos a favor:

The updates that have been made to the system is easier for clocking in

Contras:

I'm not really having any complaints on the use of this software

Respuesta de Paycom

el mes pasado

Dennis, we know proper and accurate time logging is crucial to employees worldwide. For this reason, it's pleasing to hear you've encountered smooth sailing with our time management features. If you have any feedback, feel free to contact us at [email protected] Thank you for your sharing your thoughts with us!

KIMBERLEY
Systems Implementation en EE. UU.
Transporte/transporte en camión/ferrocarril, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Extremely Robust HR and Payroll Software!

5,0 el año pasado

Comentarios: Paycom representatives take the time to work with us on an individual basis to not only show us how to set up the features to our unique needs but they also performed training sessions with all of our staff.

Puntos a favor:

The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.

Contras:

The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.

Respuesta de Paycom

el año pasado

Thank you for the 5-star review! We're glad you are enjoying our customer service, and we're happy our software has helped streamline your payroll process. Feel free to share any enhancements you'd like to see with our team at [email protected]

Usuario verificado
Human Resources Manager en EE. UU.
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: GetApp

A HRIS System That WORKS!!!

5,0 hace 2 años

Comentarios: In February of 2020, we were introduced to our Transitional Specialist and that was [SENSITIVE CONTENT HIDDEN]. WOW!! What an exceptional person and specialist [SENSITIVE CONTENT HIDDEN] is. From the first meeting/training to the last meeting/training, she was able to teach, explain and get back to us on questions quickly which was always above and beyond. [SENSITIVE CONTENT HIDDEN] was very clear on what she needed up front and was never hesitant to clarify things that were not clear to her. The one thing that stood out was the system that we had was not user friendly when it came to pulling certain information out to send to Paycom but that did not stop her from making it happen. Her work ethic was always professional and positive. Trainings were easy because she always took time to explain why each step was important as opposed to just click here and move on. Her note taking while training was happening impressed us because she never started a new training session each week without handling last week’s questions. She always had the items fixed or had the questions answered. [SENSITIVE CONTENT HIDDEN] is incredible not only on the trainings but she always gets back to our emails in a timely manner every time!! Turnaround time and getting straight answers from [SENSITIVE CONTENT HIDDEN] was so refreshing since our old system did not offer that. We are confident that the Paycom team all follow this policy. Paycom is a phenomenal HRIS system!

Puntos a favor:

In every aspect from payroll to recruiting to onboarding Paycom understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit. Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company.

Contras:

So far I do not have any cons. I am impressed with how the company runs.

Respuesta de Paycom

hace 2 años

We're thrilled our software has helped streamline your HR initiatives! Thank you for the 5-star review!

Usuario verificado
HR Director en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Paycom - Improving the Task of Running Payroll

4,0 hace 2 años

Comentarios: Hard sales - it was not a comfortable sales process AT ALL. Lots of promises not all of which were fulfilled. Implementation team was great but I had to push really hard on some things that I knew must be there but my specialist didn't know about yet. BUT, we previously had a full time payroll manager and a part time recruiter, plus an HR generalist for our past system. Now we have one person doing all admin at about .75 FTE. We aren't maximizing the software but it's better than what we had before.

Puntos a favor:

The employee self service feature and timecard management is fantastic. Their core philosophy is that employees enter, manage and approve their own time. There's a learning curve for sure, but ultimately - given my retail hourly workforce - this has been a huge sigh of relief over our prior timecard mgmt and the risk we had with managers entering employee time.

Contras:

There are parts that are unnecessarily complicated - like the way that they have position mgmt set up, and how managers get access to open positions. The checklists and task management are also really complicated. There is no admin community or Special Interest Groups which is a huge miss. The peer sharing of best practices is something I miss very much.

Respuesta de Paycom

hace 2 años

Thank you, we are glad you are enjoying our software and the convenience of employees entering their own information! However, we would like to learn more about how we can improve your experience. Please connect with our team at [email protected], and we will share your feedback with our leadership team.

Tony
Director of Human Resources en EE. UU.
Petróleo y energía, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

A really good system a couple of short steps from greatness

4,0 hace 2 años

Comentarios: The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.

Puntos a favor:

The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Contras:

The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

Respuesta de Paycom

hace 2 años

Thank you for the review! We are happy to hear you find our system user-friendly. We also appreciate your feedback and will share it with our team. We would love the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at [email protected]

Yasmine
Yasmine
Executive Management Analyst en EE. UU.
Usuario de Linkedin verificado
Empaquetado/entrega de mercancía, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Allows for easier and simpler processes and efficiencies

5,0 hace 2 años

Comentarios: Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.

Puntos a favor:

Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

Contras:

We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Respuesta de Paycom

hace 2 años

Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes

Armaan
Vice President & COO en EE. UU.
Usuario de Linkedin verificado
Restaurantes, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

Alternativas consideradas:

Paycom is Incredible and has the best support team!

5,0 hace 2 años

Comentarios: Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Puntos a favor:

There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Contras:

There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

Respuesta de Paycom

hace 2 años

Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

Daniel
Systems Administrator en EE. UU.
Maquinaria, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Best of the Best

5,0 hace 3 años

Comentarios: Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.

Puntos a favor:

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Contras:

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

Respuesta de Paycom

hace 2 años

Daniel, thank you for the review! We're thrilled that we can support your organization's needs!

Usuario verificado
Director of Accounting en EE. UU.
Usuario de Linkedin verificado
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

One of the best solutions for HR

5,0 hace 3 años

Comentarios: Using Paycom as an Administrator is a breeze. Easy to set up, great for reporting, payroll processing, and customer support (I have a designated representative). No more case numbers or long waiting calls.
For employees, or standard users, the system is easy to navigate. The Paycom App is fantastic.

Puntos a favor:

As Administrator of the system, Paycom is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use. The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there. Customer support is great. Each account/company has a designated representative assigned.

Contras:

Price. The products are wonderful, but it comes with a price. Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but Paycom meets all the criteria I need.

Respuesta de Paycom

hace 3 años

Thank you for the fantastic review! We appreciate you sharing your experience with Paycom! We're thrilled that you are enjoying our products and that you find them easy to navigate! If there are any updates that would improve your experience in the future, please let your dedicated support specialist know!

ANTONIO
Senior Designer en EE. UU.
Materiales de construcción, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

It pays to use Paycom!

5,0 hace 3 años

Comentarios: Paycom has made everything related to HR easier. Whether it's payroll, benefits, SOP's, document signing even business process tutorials, everything is in one place now and easier to access and interact with.

Puntos a favor:

Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

Contras:

Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

Respuesta de Paycom

hace 3 años

Antonio, thank you for the raving review! We are thrilled that you are enjoying your Paycom experience!

Elaine
Recruitment Specialist en EE. UU.
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Paycom- From Manual Processes to the Modern Age

4,0 hace 3 años

Comentarios: Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.

Puntos a favor:

Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Contras:

The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

Respuesta de Paycom

hace 3 años

Thank you for the review and feedback, Elaine! We are thrilled that you and your organization are enjoying Paycom! Please let us know if there is any way we can improve your experience by either directly reaching out to your specialist or contacting our team at [email protected]

Susie
National Director of HR and Payroll en EE. UU.
Usuario de Linkedin verificado
Servicios financieros, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Alternativas consideradas:

Outstanding Product and Support

5,0 hace 3 años

Comentarios: The BEST Payroll, and HRIS system on the market hands down!

Puntos a favor:

This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Contras:

There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

Respuesta de Paycom

hace 3 años

Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.

Mary
Benefits Manager en EE. UU.
Arquitectura y planificación, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

A good solution for the money

4,0 hace 3 años

Comentarios: Overall we are very pleased with the scope and breadth of the system. We are finding that we are able to solve many HR challenges through this platform. And they are continually improving the product. Even in the last 10 months, some of the things that would have made to the "What do you like least about this software?" list have been resolved through new product releases.

Puntos a favor:

We implemented Paycom after becoming frustrated with a much more expensive solution. We have been using it for about 10 months and are still amazed at how intuitive the software is. Our HR team has been able to go right into the system and begin using it with very little formal training which a plus when time is tight. But I would also recommend taking their webinar training when offered. I've picked up tricks that are less obvious but greatly enhance my ability to accomplish what I need to do in the system. I especially like the Personal Action Forms and the fact that they are customizable. We don't even need process documentation anymore. We create a custom PAF for each type of employee transaction that needs to be made and include all the relevant fields that may need to be changed or verified as a result of the change type. This is a huge time saver for us and keeps our data accurate. I also appreciate the many compliance tools and dashboards. We have been able to ensure Notice Compliance by using the Checklists functionality. You can assign documents to employees and get their signed acknowledgement and be completely paperless! A great benefit with six offices spread across the country and only one central HR department.

Contras:

We are still hopeful that Paycom will come out with a more robust API that will allow us to share employee data bi-directionally. For now, you can export data from Paycom to share across other software systems but you cannot write into Paycom. Everything needs to be manually imported.

Respuesta de Paycom

hace 3 años

Thank you for the review and feedback, Mary! We are thrilled that you are enjoying your Paycom experience! We will be sure to share your feedback regarding the API process with our product teams.

Usuario verificado
Employment Recruiter en EE. UU.
Usuario de Linkedin verificado
Recursos Humanos, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A well-rounded, feature rich HRIS

4,0 hace 3 años

Comentarios: We use the Paycom HRIS similarly to most companies might us it; for payroll, employee management and talent acquisition. The system has decreased the amount of time we spend on every day tasks. It's simplified the payroll process, transitioned us from paper to digital in many ways and added value to the new hire process. The ability to on-board new hires electronically has been a vital time savings. Our reduction in paper cost is significant. Overall, our Paycom experience has been very positive. It's re-defined the way we handle HR tasks. It's brought our candidate experience to a new level and has resulted in immeasurable time savings. Any issues we have are overshadowed by the fact that we can always reach a knowledgeable account representative that is willing and eager to help us. Paycom continually proves themselves to be a partner who has a vested interest in our success. I would not hesitate to recommend Paycom as a full-featured HRIS or for any of their many specific modules. As someone who has used all of their modules, I can attest to their quality and accuracy. They should be a top contender for any organization shopping for an HRIS.

Puntos a favor:

Paycom may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules. While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom. I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error. Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience.

Contras:

Paycom offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels. Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order. Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use.

Respuesta de Paycom

hace 3 años

We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your thoughts. If you have any other thoughts feel free to let us know.

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HR Manager en EE. UU.
Usuario de Linkedin verificado
Seguros, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Paycom is the One Stop Shop!

5,0 hace 3 años

Comentarios: Our previous vendor was built off bolt on modules, not products they developed. This vendor didn't allow for online signing of new hire paperwork, didn't have a built in electronic I-9, had separate time and attendance and PTO tracking. It became a full time job just to keep up with their time and attendance and PTO tracking. When we were shopping for new HRIS software we knew we wanted one system and Paycom was the only one we found that was truly one system. Since bringing in Paycom we have moved into the digital age! With all the efficiencies we have found utilizing Paycom we have been able to save on overhead and have maintained an open headcount for the HR department. Not only is the software top notch but we love having top notch customer service as well! Not only do we have a dedicated payroll specialist that we can contact for day to day questions and assistance but we also have a Customer Relations Representative (CRR) that is available for onsite training and overview of the system to ensure we are getting the most of the system and fully utilizing the products we purchased!

Puntos a favor:

Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier!

Contras:

One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker.

Respuesta de Paycom

hace 3 años

Thank you for the 5-star review! We're happy to partner with you to be your ?one-stop shop? payroll and HR technology solution.

Natalie
Admin en EE. UU.
Servicios para instalaciones, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Full featured, very customizable - probably overkill for many

4,0 hace 3 meses

Comentarios: Painful to setup (lots of that was specific to our organization), but also a good exercise. Think things will be easier now that we are ending our very long and complicated setup phase.

Puntos a favor:

Focus on compliance. Very little it cant do, but some things are so tedious to get set up, that it ends up being impractical to actually exercise the software to its full capabilities.

Contras:

Not as easy to pay people different rates for different jobs or tasks. Creating and assigning shifts can be finicky and time consuming. It can do so much and is so customizable that sometimes even the support staff don't fully understand how it all works.

Respuesta de Paycom

hace 3 meses

It's great to hear Paycom has helped your organization stay in compliance and that you're feeling confident with the implementation process coming to a close. We strive to create a seamless experience for each client and encourage you to continually share your feedback. If you have additional thoughts, we invite you to connect with your dedicated Specialist or with us at [email protected] Thank you!