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Sobre Agile CRM

Agile CRM es un paquete completo de ventas, marketing y servicios diseñado para permitir a las PYME vender y comercializar como las Fortune 500.

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Puntos a favor:

Ease of use, Price, standard integrations are easy to connect and the widespread connectors that support Agile CRM.

Contras:

The inability to cancel despite following their instructions for cancellation to a tee.

Valoraciones de Agile CRM

Evaluación media

Facilidad de uso
4,0
Atención al cliente
4,0
Funcionalidades
4,1
Relación calidad-precio
4,1

Probabilidad de recomendación

7,5/10

Agile CRM tiene una valoración global de 4,1 estrellas sobre 5 según las 519 opiniones de usuarios de Capterra.

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Juan
Juan
Booking Manager en Argentina
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Revisión del software Agile CRM: Una solución integral para la gestión de relaciones con clientes

5,0 el año pasado

Comentarios: Mi experiencia general con Agile CRM ha sido muy positiva. Es una solución integral y eficaz para la gestión de relaciones con clientes que ofrece una gran cantidad de funciones útiles. Me gusta la facilidad de uso de la interfaz y la capacidad de personalizar la solución para adaptarse a las necesidades únicas de mi negocio. Además, la integración con otras herramientas y aplicaciones es útil y mejora la eficiencia de la gestión de relaciones con clientes. Sin embargo, he notado que la cantidad de funciones disponibles puede ser abrumadora al principio y la integración con algunas herramientas externas puede ser un poco limitada. En general, mi experiencia con Agile CRM es muy buena y lo recomendaría a otros negocios que buscan una solución integral y eficaz para la gestión de relaciones con clientes.

Puntos a favor:

Lo que más me ha gustado de Agile CRM es su capacidad para integrar todas las funciones necesarias para la gestión de relaciones con clientes en una solución centralizada. Esto incluye la automatización de marketing, la gestión de ventas, la gestión de servicios al cliente y la gestión de análisis. Además, la interfaz es intuitiva y fácil de usar, lo que permite a los usuarios acceder a todas las funciones importantes de manera rápida y eficiente. También me gusta la personalización y la flexibilidad que ofrece Agile CRM, que permite adaptar la solución a las necesidades únicas de cada negocio. En resumen, Agile CRM es una solución integral y eficaz para la gestión de relaciones con clientes que recomendaría a cualquier negocio que busque mejorar su eficiencia en esta área.

Contras:

Lo que menos me ha gustado de Agile CRM es que puede ser un poco abrumador al principio debido a la cantidad de funciones disponibles. Además, también he notado que la integración con algunas herramientas externas puede ser un poco limitada y no siempre es fácil de realizar. También he notado que algunos usuarios informaron problemas de rendimiento y velocidad en ciertos momentos, aunque estos parecen ser casos aislados. En general, aunque Agile CRM es una solución efectiva para la gestión de relaciones con clientes, todavía tiene algunos aspectos en los que puede mejorar

Mónica
Mónica
CEO en España
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

¿La Mejor Opción Para Tu Empresa? Descubre Sus Pros y Contras

5,0 el año pasado

Puntos a favor:

Es fácil de usar y tiene una interfaz de usuario intuitiva, lo que lo convierte en una buena opción si no tienes experiencia previa en el uso de software CRM.Te permite hacer seguimiento de ventas, automatización de marketing y además lo puedes integrar con una variedad de otras aplicaciones de software populares, lo que facilita la automatización de procesos de trabajo.

Contras:

Tiene muchas funciones limitadas, y si necesitas algo mas productivo, te quedas un poco corto. El precio está en la media pero si eres pequeño como yo, se va un poco de presupuesto para que lo puedas utilizar con otras app que sean más económicas y más multifuncionales.

Usuario verificado
Usuario de Linkedin verificado
Desarrollo de programas, 1.001-5.000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Uno de los mejores CRM en el mercado

4,0 hace 9 meses

Puntos a favor:

Permite una gestión fácil de los recursos de mi empresa

Contras:

La interfaz de usuario a veces la percibo muy cargada

Gina
Gina
Process Management Analyst en Alemania
Usuario de Linkedin verificado
Fabricación de productos eléctricos/electrónicos, 10.000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

An App with good functions

5,0 hace 2 meses Nuevo

Puntos a favor:

From the mobile application we can manage our email or website marketing without resorting to complex systems, I like the simple application and the ability to manage customer data without errors.

Contras:

I have no negative comments about its mobile application, I have used its functions and I like everything, it is very simple.

Guillermo
Guillermo
Sales & Marketing Manager en Argentina
Usuario de Linkedin verificado
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

All I need to work in one place

4,0 hace 5 años

Comentarios: The biggest benefit that this software has given me has been to optimize everything that has to do with the world of sales and marketing, generating the reports I need to demonstrate in the company how useful our strategies are, what aspects to improve, and generate our own leads, all in a very organized way and as its name says "agile".

Puntos a favor:

I started working with this platform a little less than a year ago. My job consisted (and still is) in generating leads for the company and developing marketing and sales campaigns from scratch. Agile CRM has been fundamental, since it integrates perfectly with everything I need. I have my contacts in one place, which I can follow very easily. Its greatest strength is the ease of use and integration with multiple tools. Something as simple as managing notifications and alerts make the most of my time and organize my agenda in a practical way. I can generate reports where the effectiveness of the different strategies is established. For example, the result of phone calls, mail campaigns, newsletters, and more. I was able to import all the contacts in a very simple way and clean my list in a short time. Another great thing: the mobile app and the possibility of integrating with other programs. Today I have it integrated with Bria and Skype, also linkedin and facebook. Everything in one place, is the most practical CRM platform that someone like me (who has just started and was analyzing options) has found, and I´m very satisfied with this software.

Contras:

I think it would be convenient that in the future they made some training videos to explain how to correctly configure the automation tools, since I think it has been the most difficult to understand.

Alex
Owner en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Calendar in Military Time

2,0 hace 5 años

Comentarios: Experience is actually very horrible overall, but you get what you pay for. My next solution will be Keap or GoHighLevel.

Puntos a favor:

The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.

Contras:

The scheduling calendar is completely worthless. I would never in my life send a prospective customer to schedule an appointment as the time is in military time. As a programmer myself, this is rather a simple fix. I brought it to their attention and even supplied code examples to apply that could remedy this. The fact that they fail to provide a solution to the calendar shows that they disregard their customers and are completely lazy to provide a simple fix. Why even a launch calendar like this? It is very sad actually, if you google it, requests has been made years ago by several customers! This is like installing a door but not putting a door knob on it. This is like taking a shower but failing to use soap or clean water. The company is lazy and could care less about their customers. I have bad service by other companies but these guys take lazy to another level. All the other features are half-usable (exit popups, push notification, etc).... if they put a little extra effort into things, this could be a nice piece of software. If I was to wrap what I think about this software into one word... I would LAZY.

Respuesta de Agile CRM

hace 5 años

Hi Alex, Thank you for sharing your review with us. Our product features are driven by the inputs given by our customers. Agile CRM is just designed to solve all the three purposes on a single platform. This could a small feature and may not be considered on first priority. But, we will take this into consideration. We at Agile CRM are open to the user's feedback and suggestions and have been working on the same which really helped us scale to where we are now. Also, we are coming up with 500apps.com which is an ALL-IN-ONE Suite of apps and Schedule.ly is the one that can be used for calendar and scheduling. If you would like to try this new app, please share your acceptance with our support team at [email protected] so that we can share the same with you.

Michael
Founder en EE. UU.
Servicios financieros, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Agile CRM - Lots of features, mediocre execution

4,0 hace 3 meses

Comentarios: I really want to like it. Such a good price for great features and a good UI. But some glitches prevent me from using it any longer.

Puntos a favor:

Great features for the price. Nice User Interface. Intuitive.

Contras:

Email marketing bounces back and other email challenges never really got resolved.

Joshua
Owner en EE. UU.
Consultoría de gestión, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Good little CRM for a great price

4,0 hace 3 años

Comentarios: Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.

Puntos a favor:

Agile has a very expansive set of features that I could not find on other similarly priced products. It is reasonably priced for solopreneurs and offers a grown-up set of features for even small companies. The system is very configurable and offers user-defined fields for contact, company, and deal records - most other CRM solutions don't.

Contras:

It looks like it needs a facelift - the UI could be improved as it doesn't look like there has been an update in many years. I would like to see a view that combines the information from contact, company, and deal records on one screen.

Zandrich
CMO/COO en Sudáfrica
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Agile - More than just CRM

5,0 hace 2 años

Comentarios: With an enormous set of automated tools and processes, using Agile has become absolutely essential to our operation. Potential sales are monitored along with KPIs and success rates. Another aspect I personally appreciate is that dashboards are modular/extendible, allowing me a complete overview of everything that matters to my work at a glance.

Puntos a favor:

Having all our tools unified in one system, all our databases automatically completed and maintained, all interactions logged, and all processes tracked - has made Agile CRM the foundation of every department in our establishment. Given the price point over functionality and support, there is simply no alternative to Agile.

Contras:

Although it would be difficult to find fault with Agile on the surface, Agile CRM lacks integration with a few niche APIs we happen to use.

Petteri
Coach en Finlandia
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great product, unfortenately not updated anymore

5,0 hace 4 meses

Puntos a favor:

The best thing about Agile CRM is the combination of CRM and marketing features, along with its very competitive pricing. I have tested many CRM softwares, and Agile CRM is by far the best for me.

Contras:

The company behind Agile CRM launched 500apps, which includes crm.io; however, crm.io is not as yet as good and easy to use as Agile CRM. Agile CRM is not any more updated.

Javier
CEO en Argentina
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great Customer Support and Features

4,0 hace 4 años

Puntos a favor:

Their customer support is great as the hability to send personalized bulk emails.

Contras:

User interface and report customization.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Agile CRM Review

4,0 hace 5 años

Comentarios: Overall, I'd say I've had a pretty satisfying experience with the product, nothing out of the world, but gets the job done.

Puntos a favor:

- Contacts import and export is very simple - Calendar and other time management tools are pretty neat - Great integration across multiple marketing tools - Social media and email campaign management is a great add - Detailed report-generation.

Contras:

- Organisation of different compartments within the tool can be a bit difficult - Rich feature-set leads to a challenging learning curve to go over.

Ezéchiel
Ezéchiel
Agent en Benín
Usuario de Linkedin verificado
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Avis Agile CRM

4,0 hace 6 meses

Comentarios: It's a good software you can use the free version with more than 1000 customers but to benefit from all the features, you need a more expensive subscription

Puntos a favor:

It is a very good software for managing projects and tasks and even these clients. It is very great

Contras:

The major problem I encountered is that to benefit from all the features, you have to subscribe to a more expensive plan

Jason
Managing director en RU
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

A good mid level crm but not top shelf

3,0 hace 11 meses

Comentarios: Overall it’s a good tool but not our preference. We would use a competitor if we wanted the full crm experience.

Puntos a favor:

It’s easy to navigate and use but not as easy and functional as other crms on the market

Contras:

It feels disjointed. Other crms feel all inclusive and easier to use.

Jaime
Founder & Marketing Strategist en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: GetApp

Amazing Complete CRM & Automation software: Great Infusionsoft or Salesforce alternative, for 10% of the price tag

5,0 hace 7 años

Comentarios: As a small business owner, and founder of Bloominari.com, a digital marketing agency helping small businesses to grow their companies online through beautiful design, automation and marketing tactics I was in search of the best CRM and marketing automation software for a truly affordable price. After literally about 2 months of research of various CRM and marketing automation platforms I finally decided to take AgileCRM for a spin (It was easy to try it, as they have an always-free lite version). Immediately I fell in love with it's interface, ease of use, and easy-to-setup platform. I previously worked with Salesforce.com and Solve360 CRMS, and have also tried BaseCRM, SugarCRM and many others throughout my business life.

Puntos a favor:

- Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version. - Great user interface - Easy to setup and use - Lots of native integrations with lots of web-based (Saas) apps such as Gmail, Quickbooks, Twilio and many many others. - Integration with Zapier, which basically let's you now integrate AgileCRM with 700+ other web apps, so this feature was a KEY for me. - All your emails automatically load from your Gmail inside AgileCRM, no need to BCC some email address. - Lots of sales, marketing, support, landing page, and amazing features added on at no additional cost. - Now you can purchase add-ons such as user permissions, triggers, additional automation campaigns and others without having to upgrade all your users to the next subscription level (this is something I requested, and their team listened and did implement this). -Their tech support is great, they care, they listen, and they modify/improve their system based on your feedback - Their team update the app every few days

Contras:

- Their standard subscription is $30/user/month if pre-paid for 2 years, otherwise $50/month, without too many added benefits for this level - Their starter subscription limits your marketing campaigns (automation) to only 5 campaigns, with 10 nodes (steps) on each. The standard gives you 10 campaigns, with 25 nodes each (much better). - Some updates happen without prior notifications to the user, and sometimes changes the User interface too drastically for some features. - Their E-mail templates are limited, but you can still bring in your HTML templates or use their WYSIWYG editor.

Respuesta de Agile CRM

hace 7 años

Hi Jaime, Thanks for your appreciation and support.

Michael
Manager en Nueva Zelanda
Redacción y edición, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

3.5 painful years

2,0 hace 3 años

Comentarios: I've been with AgileCRM for 3.5 painful years. It's cheap. It's not cheerful. They have never fixed the longstanding issues with Gmail integration (doesn't work unless it's IMAP), Slack (can't choose channels), LinkedIn (variable/doesn't work/breaks all the time), can't resize the windows to take notes, can't use bullets or italics or bold or fonts to format notes. The emails get rejected regularly, even though we use GSuite. Very buggy. Customer service is always quick however, and they are always saying "it will be fixed! No problem sir!" Thousands of dollars spent with them and hours upon hours learning their systems. But I'm trapped so I'll persist in the hope that they get better.

Puntos a favor:

Price Customer Service (except for fixing bugs) Hope/promise of it being awesome (which it never seems to rise to)

Contras:

They never fix bugs, as they are always saying, "be patient, it will be "500apps" soon". Clunky interface Doesn't integrate fully with Gmail, despite them claiming it does. They fell out of favour with Google 18 months ago and haven't recovered. Emails to clients bounce WYSIWIG editor is not WYSIWIG or compatible with multiple devices- email formatting clunky

Jasmine
manager en Australia
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Do not use Agile if you want a service that you can trust

1,0 hace 2 años

Comentarios: My overall experience with them was awful. They refused to give me any compensation for all the months of their product not working. trying to extract my data was a living nightmare and they wont give refunds even when their product fails.

Puntos a favor:

when i first signed up for agile it was quite good. it had a few bugs that i overlooked and decided not to use like webhooks and scheduling.

Contras:

I used only the campaigns and tags. Over the last year the campaigns stopped sending emails and the last 6 months they stopped sending altogether. I was told this would be fixed time and time again for over 6 months and it got to the point where the guy on the chat told me to make an appointment call. I never received that call or any of the othersi tried to book in. They never sent me correspondence as they promised and if you try to call their customer care number it is cancelled. They did finally get my emails working and all of the email that had been in a cue for the past year got email that had thousands of dollars worth of updates that they werent entitled to in them. Then when i wanted to cancel they wouldn't call me to cancel (they require a phone call to cancel) and charged me ANOTHER month. you also cannot download your campaigns and have to apistakingly go through and either have a replacement app ready or post everything into a word document so you dont lose your data.

Erik
Erik
Co-Owner + Videographer en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Agile CRM is a Great First Step into the CRM World

5,0 hace 6 años

Puntos a favor:

I used this platform for a solid year and put in hundreds if not thousands of contacts into this CRM. I liked how many categories there were to define a lead or a contact, the system that you set up to see how much potential revenue you had to win based on your leads was helpful, and the price is unbeatable. I mean truly, you can use this platform for free for up to 50,000 contacts. That's pretty amazing.

Contras:

There's a reason why I call this particular platform a good "first step." Agile CRM says it offers marketing automation, gamification, and project management - but this is a far from complete product. In the free version you can only create so many marketing automation blocks before it makes you pay, but even if I did upgrade I'm not sure the platform could handle the sales process I wanted to have set up. Something else to mention about this platform is there customer service. I'm fairly certain the CEO is their only customer service rep. Every time I had a problem with the platform (roughly 1-2 times a month) it was the same man who picked up the phone - and when my problem was solved he made me delete the Tweet I sent out when I asked for help, and then made me publicly thank him. I found that very strange. Overall you should try this platform out if you're just starting out, but upgrade to something like Infusionsoft if you're really looking to up your game.

Slavica
Sales Operation Specialist en Croacia
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good value for Money

5,0 hace 4 años

Comentarios: The support team is very patient and they have schedules available for training 24*7 for each module and there is no restriction for training. Easy to use, available on mobiles and PC.

Puntos a favor:

24*7 support and exceptional dedicated support and training Very easy to use and modify. Different modules through single platform Nice visual reports

Contras:

Restrictions in some automation, bit challenged to set up campaigns and missing accounts module

david
Managing Partner en EE. UU.
Servicios de información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

SDR Feedback

4,0 hace 4 años

Comentarios: My experience has been very good.

Puntos a favor:

Ease of use and support [SENSITIVE CONTENT HIDDEN] is always there when we need him.

Contras:

When you what to remove a lead it brings you back to the home page instead of where you left off.

Shekhar
Digital Marketing en India
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Not good, need lot of improvements and a good developer team

3,0 hace 3 años

Comentarios: Worst experience.

Puntos a favor:

Simplicity, nothing else to like in the CRM.

Contras:

Always has server delay issue, did not send emails to contacts just shows email sent in activities. Worst server, hard to make reports as reports did not get update after email sent. Campaign feature is very basic and hard and also wait nodes in campaign is very poorly managed. Customer care team did not understand queries they just reply server delay. since October 2020. They suggest to move to there new platform which but asks customers to migrate data rather than they migrating data to new platform.

Michael
Michael
Loan Consultant en EE. UU.
Usuario de Linkedin verificado
Servicios financieros, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Fantastic and HIGHLY customizable

5,0 el año pasado

Comentarios: Agile is a highly customizable CRM platform for someone (or team) who wants detailed customization of not only the pipeline management but also automated (or semi-automated) email, phone/text integrations also.

Puntos a favor:

This is one of the most highly customizable CRM's I have found. the customizations and integrations are fantastic. Integrations of 3rd party software appears to be growing and is still a bit lacking but the key integration of google contacts sets if far apart from the competition.

Contras:

It can be a bit on the tedious side to customize and set up. It is not simple enough for many would-be users and does require some above-average computer skills. On the plus side, the ability to customize so much more than other CRM's is also what sets it far apart from the competition.

Simon
CEO en RU
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A happy user

5,0 hace 4 años

Comentarios: Automated campaigns are easy to set up and work well and the customer support system is effective. the experience of using agilecrm has been practical and effective, as well as being cost effective.

Puntos a favor:

We have been able to use all the features with ease and the customer support has been terrific, critical since we have embedded agilecrm into our own software so that it, though its campaigns, administers many of our own systems automated processes, and we have needed to consult often with their team members. I cannot recommend the system highly enough.

Contras:

We will need to establish how the system works at scale

Adam
Adam
Vice President of Opportunity en EE. UU.
Usuario de Linkedin verificado
, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Not very easy to use as desired, customer support is lacking

3,0 hace 6 años

Comentarios: Low cost option and an all in one solution if willing to sacrifice efficiency and organization

Puntos a favor:

I like that there are multiple features and uses for this software ranging from email marketing to contact management that can all be accessed in one place. The free plan includes some valuable uses as well.

Contras:

The process for organizing and managing follow up calls and sales funnel movement involves too many steps, which reduces the simplicity factor considerably. This has caused me to have to use other functions that weren't intended for the use I ultimately use them for, which can be frustrating. Customer support is outsourced and scheduled in 30 minute blocks of time and once that time is up, you are cut off regardless of resolving your issue and are then directed to scheduling another block of time at a later date.

Respuesta de Agile CRM

hace 6 años

Hi Adam, All our processes are set up to guide you in using our CRM to its full potential and irrespective of the business (size or industry), our product is applicable due to the vast and necessary features we provide. We have a one-time implementation process to help customise the tool as per your business requirements. For this, our training specialists are always ready to help based upon your schedule. For any other issues, you can connect with technical support via chat and email at www.agilecrm.com/support

Thomas
Managing Attorney en EE. UU.
Práctica de la abogacía, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Email capacity has to be constantly increased, continual breakdowns

1,0 hace 7 años

Comentarios: Nothing.

Contras:

I run a small bankruptcy firm. I should't be having capacity issues mailing out to a relatively small pool(less than 8000) potential recipients. So low sticker price as long as you just use it for family and friends. I hate an upsell and actually miss Infusionsoft every day. Never thought I would say that. Why can't this be integrated in a meaningful sense with Dialpad such that our calls are logged in Agile automatically? I have to log them myself

Respuesta de Agile CRM

hace 7 años

Hi Thomas, thank you for taking your time to review us. Agile CRM is a versatile product loaded with features and is designed after surveying various businesses on many parameters like size, business workflow, number of product pipelines. Our pricing plans are designed to keep the product affordable to all the small and medium businesses without losing all the core capabilities of the product. Our competitors pricing model is related with the number of contacts which becomes exponentially costly once your business expands. Agile CRM allows you send unlimited emails to your customers as long as the sufficient email credits are purchased. We have integrations with popular telephony services like Twilio, RingCentral, Asterisk, SIP, Bria and many others. We are always open to integrate with new providers. We request you to write to us with your detailed requirement to our friendly support team at [email protected] and a resolution is assured.