--- description: ¿Qué piensan los usuarios de Silvertrac Software? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Silvertrac Software gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Silvertrac Software - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Sistemas de seguridad física](/directory/30595/physical-security/software) > [Silvertrac Software](/software/135436/silvertrac-software) # Silvertrac Software Canonical: https://www.capterra.cl/software/135436/silvertrac-software Página: 1 de 12\ Siguiente: [Página siguiente](https://www.capterra.cl/software/135436/silvertrac-software?page=2) > El software Silvertrac es una herramienta de informes en tiempo real que permite a los usuarios reportar problemas de seguridad, mantenimiento y estacionamiento. > > Veredicto: 279 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Silvertrac Software? Silvertrac atiende a empresas de seguridad y operaciones internas que buscan optimizar las operaciones y aprovechar la comunicación en tiempo real y la responsabilidad para hacer crecer tu empresa. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 279 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Trackforce - **Ubicación**: San Diego, EE. UU. - **Constitución**: 1996 ## Contexto comercial - **Precio inicial**: US$249,00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos ## Funciones - Alertas y notificaciones - Controles o permisos de acceso - Gestión de auditorías - Gestión de empleados - Gestión de eventos - Gestión de incidentes - Gestión de investigaciones - Gestión de riesgos - Gestión de seguridad - Gestión de visitantes - Real-Time Monitoring ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistemas de seguridad física](https://www.capterra.cl/directory/30595/physical-security/software) ## Categorías relacionadas - [Sistemas de seguridad física](https://www.capterra.cl/directory/30595/physical-security/software) - [Software de gestión de EHS](https://www.capterra.cl/directory/10015/ehs-management/software) ## Alternativas 1. [Brivo Access](https://www.capterra.cl/software/1017007/brivo-access) — 4.3/5 (54 reviews) 2. [RemoteLock](https://www.capterra.cl/software/1035199/remotelock) — 2.8/5 (18 reviews) 3. [Kisi](https://www.capterra.cl/software/147727/keyless-door-access) — 4.2/5 (57 reviews) 4. [Novagems](https://www.capterra.cl/software/188725/novagems) — 4.5/5 (20 reviews) 5. [Resolver](https://www.capterra.cl/software/147599/resolver) — 4.4/5 (79 reviews) ## Opiniones ### "I have used Silvertrac for nearly a decade and am now currently using it for my own company." — 5.0/5 > **Derick** | *31 de julio de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view. > > **Puntos en contra**: The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm. > > Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete. ----- ### "The quality of service has diminished..." — 4.0/5 > **Joseph** | *15 de julio de 2021* | Seguridad e investigaciones | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: The system itself is nice, could use some new features but overall we love the system and so do our clients... Customer service is good as well for the most part (not including sales). > > **Puntos en contra**: Sales isnt so great. From what I hear they are extremely short handed. Ive been trying to get ahold of someone in sales for a week now. Tried calling the 888 number and it goes to voicemail saying no one is available. Sales team used to be the best, used to be responsive. Im unsure what happened. It's like once the company was sold to a bigger corporation the customer no longer mattered as much. > > Overall experience is good. But im starting to see and experience the decline in customer service. It used to be the main focus when I first started using the system early 2018. ----- ### "Its abd ok product." — 3.0/5 > **Joel** | *3 de julio de 2025* | Seguridad e investigaciones | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Sinple to use. Simple for the guards to use. No much trainig needed to understand the system. Easy.. > > **Puntos en contra**: Plain reports. Plain and boring reports. Confusing emailing to clients. Unnecessary information that geta emaild to clients. > > Good for beginners. Does not look professional enough. Would preferbto be able to add more color. . ----- ### "Very user friendly." — 5.0/5 > **Peter** | *5 de noviembre de 2020* | Seguridad e investigaciones | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system. > > **Puntos en contra**: I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones. > > I an very satisfied as a customer. ----- ### "You guys are great\!" — 5.0/5 > **Bryan** | *16 de agosto de 2019* | Seguridad e investigaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: You guys crack me up\! We appreciated having you at our conference this year. This video was excellent\! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job\! > > **Puntos en contra**: I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes. > > The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well. ----- Página: 1 de 12\ Siguiente: [Página siguiente](https://www.capterra.cl/software/135436/silvertrac-software?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/135436/silvertrac-software) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados