--- description: ¿Qué piensan los usuarios de VICIdial? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de VICIdial gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VICIdial - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [VICIdial](/software/135842/vicidial) # VICIdial Canonical: https://www.capterra.cl/software/135842/vicidial Página: 1 de 12\ Siguiente: [Página siguiente](https://www.capterra.cl/software/135842/vicidial?page=2) > Software de centro de atención telefónica de código abierto con marcador predictivo de salida. También maneja llamadas entrantes y manuales, correo electrónico y chat web. > > Veredicto: 264 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa VICIdial? Cualquier empresa que desee una solución de centro de contacto sin dependencia de proveedor. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 264 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Vicidial Group - **Ubicación**: St Petersburg, EE. UU. - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: US$400,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Linux (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino tradicional, danés, español, francés, inglés, italiano, japonés, neerlandés, polaco, portugués, ruso, sueco - **Países disponibles**: Alemania, Anguila, Antigua y Barbuda, Aruba, Australia, Bahamas, Barbados, Belice, Bermudas, Brasil, Canadá, China, Costa Rica, Curazao, Dominica, Estados Unidos, Gibraltar, Granada, Guadalupe, Guernesey y 24 más ## Funciones - Acciones activadas por evento - CRM - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Creación de informes de llamadas - Creación de informes/análisis - Desvío de llamadas - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Gestión de la calidad - Gestión de listas - Grabación - Grabación de llamadas - Grabación de texto de llamada - IVR - Identificador de llamadas - Integración de telefonía informática - Interfaz de agentes - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - Registro de llamadas - Seguimiento de interacciones - Supervisión de llamadas - Transferencia de archivos - VoIP ## Integraciones (en total: 24) - Asterisk - AuguTech - Convoso - Gmail - Google Docs - Google Workspace - HubSpot CRM - Insightly - Lawmatics - Less Annoying CRM - Mailchimp - PIMS Dialer - Pipedrive - Qubicles - Salesforce Sales Cloud … y 9 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.cl/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.cl/directory/30007/call-center/software) - [Software de marcador predictivo](https://www.capterra.cl/directory/30597/predictive-dialer/software) - [Software de telemarketing](https://www.capterra.cl/directory/31034/telemarketing/software) - [Software para llamadas automáticas](https://www.capterra.cl/directory/30999/auto-dialer/software) - [Soluciones de telefonía](https://www.capterra.cl/directory/30084/telephony/software) ## Alternativas 1. [Ringover](https://www.capterra.cl/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.cl/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.cl/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [Readymode](https://www.capterra.cl/software/136728/readymode) — 4.6/5 (136 reviews) 5. [LiveAgent](https://www.capterra.cl/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Opiniones ### "Why would someone still buy paid call center applications?" — 5.0/5 > **Muhammad** | *20 de diciembre de 2018* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine. I have installed three different call centers in inbound and blended configuration. The flexibility to develope custom features is just matchless. "No vendor lock in" is one of the biggest reasons i would prefer this application over any other paid application. i had read some review where people woul put a server reboot overnight to gain stability, however i have an installation of a cluster of 4 servers which has not been rebooted since once year now. Its free, stable, reliable and flexible to build new features. > > **Puntos en contra**: We had customisations which made updates tricky. I would also like to see a better agent screen. > > We have deployed 4 call center one of which is serving 400 agents. I have had experience with some closed source application before i used vicidial for the first time. i was a little skeptical before i switched to vicidial but now we recommend every one to use vicidial instead of pricy applications. we never faced reliability and stability issues which some people mentioned in their reviews. We are happy to recommend it to customers and provide them support and building new featutres ----- ### "Great features and adaptability make this a powerful dialer." — 5.0/5 > **Ian** | *28 de abril de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We run all manner of campaigns from Vicidial; sales, lead generation, support, data capture, etc. And Vicidial handles all the variables we've thrown at it, with aplomb. Using the group and user management, it's easy to ring fence and manage campaigns. Help is right there; alongside just about every setting is a link directly to the help section of that setting. > > **Puntos en contra**: The user interface could do with a bit of work, could really be a bit more customisable, specifically the agent portal. The campaign management section could be broken down into labeled sections to make the vast array of settings easier to find. > > We achieved cost savings, system stability and better efficiency. These aspect obviously led to better profits. Better profits allowed us to hire a developer that helped us build a BI system (directly from the Vicidial database) that helps us analyze performance and identify trends. ----- ### "ViciDial" — 3.0/5 > **Usuario verificado** | *4 de abril de 2019* | Productos farmacéuticos | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Vici is easy to use and contains a significant amount of reporting to track agent efficiency. > > **Puntos en contra**: The interface is outdated and could use a cosmetic overhaul. some of the reporting is inconsistent. The way abandonment is calculated in the real time main report is by taking dropped calls and dividing it into calls answered. Under inbound daily report it calculates the abandonment correctly by taking dropped calls and dividing it into calls offered. Lacks some of the modern features available in other phone software: After Call Survey, Track short abandoned calls, Forced call backs, Scheduled reporting. In the IVR we can only offer our customers to leave a voicemail with a window prompt instead of allowing them to press a number at any time to leave a vm. > > We are answering the calls efficiently and effectively. I am able to track agent performance at a high level to monitor performance and efficiency. I have great hope to read the manuals and learn what else I can do with Vici. ----- ### "It's Great for a Starter Dialer, if you are making only outbound autodial calls" — 4.0/5 > **Shilleah** | *5 de diciembre de 2019* | Servicios para el consumidor | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: I've used this software with a few different businesses that I have worked for, it is great for a starter dialer, cheap to set up, and very basic. It gets the job done for an outbound autodialer. Loading lead lists was easy as well. > > **Puntos en contra**: It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term. > > It did just what it was supposed to do, and not too much over that. Not much customization, very, very basic dialer platform. But it was okay for just starting out. You can spend as much or as little as you want on the budget, as you pay per minutes. ----- ### "Amazing software for outbound calling" — 5.0/5 > **Juan Carlos** | *25 de abril de 2018* | Entretenimiento | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I was looking for an inexpensive solution for a 400 seat call center and I ran into vicidial, it's very easy to use and you can tailor it to your company needs, it's also open source which allows you to add really helpful features. It has all you need for outbound, reporting, tools, dialer, user management, just the best. > > **Puntos en contra**: I would say the installation, was a bit hard mainly on the telco side but that would be its only flaw. > > It's an inexpensive solution which allows complete management of any outbound campaign. It's fully customizable which makes it really appealing, you can have different campaigns and different strategies to call. If you don't have too much money to invest, this is your best choice. ----- Página: 1 de 12\ Siguiente: [Página siguiente](https://www.capterra.cl/software/135842/vicidial?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/135842/vicidial) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados