--- description: ¿Qué piensan los usuarios de Influitive? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Influitive gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Influitive - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para referidos](/directory/30681/referral/software) > [Influitive](/software/136258/advocatehub) # Influitive Canonical: https://www.capterra.cl/software/136258/advocatehub Página: 1 de 11\ Siguiente: [Página siguiente](https://www.capterra.cl/software/136258/advocatehub?page=2) > Influitive, anteriormente AdvocateHub, es una plataforma comunitaria inteligente que ayuda a las empresas B2B a adquirir, consolidar y retener clientes a escala. > > Veredicto: 247 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Influitive? Los clientes de Influitive incluyen algunas de las empresas B2B de más rápido crecimiento, como Cisco, Oracle, Box y Hubspot. ¡Lee sus testimonios y resultados\! ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 247 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Influitive - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: US$1.499,00 - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, coreano, español, francés, inglés, italiano, japonés, portugués - **Países disponibles**: Afganistán, Albania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice, Benín y 196 más ## Funciones - Acceso móvil - Alertas y notificaciones - Análisis visual - CRM - Chat en tiempo real - Chat en vivo - Compartir en redes sociales - Compromiso de clientes potenciales - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Generación de clientes potenciales - Gestión de abogados - Gestión de campañas - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de incentivos - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de membresías - Gestión de participantes - Gestión de promociones - Gestión de recompensas - Historial de cliente - Ideation - Importación y exportación de datos - Marketing multicanal - Marketing por correo electrónico - Modelos personalizables - Moderación - Métricas de rendimiento - Panel de actividades - Panel de comunicaciones - Programa de fidelización - Promoción social - Recopilación de datos multicanal - Segmentación de clientes - Seguimiento de actividades de clientes - Seguimiento de conversión - Seguimiento de la participación - Software de streaming - Supervisión de reseñas - Third-Party Integrations - Varios idiomas - Visualización de datos … y 3 características más ## Integraciones (en total: 21) - Docebo - Domo - Gainsight CS - Gainsight PX - GoodData - Hootsuite - HubSpot Marketing Hub - Khoros Marketing - LinkedIn for Business - Marketo Engage - Meta for Business - Oracle Eloqua Marketing Automation - Salesforce Marketing Cloud - Salesforce Marketing Cloud Account Engagement - Salesforce Sales Cloud … y 6 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para referidos](https://www.capterra.cl/directory/30681/referral/software) ## Categorías relacionadas - [Software para referidos](https://www.capterra.cl/directory/30681/referral/software) - [Herramientas de promoción](https://www.capterra.cl/directory/30956/advocacy/software) - [Software de fidelización de clientes](https://www.capterra.cl/directory/10031/customer-loyalty/software) - [Software de compromiso del cliente](https://www.capterra.cl/directory/30906/customer-engagement/software) - [Programas de gestión de comunidades](https://www.capterra.cl/directory/30800/community/software) ## Alternativas 1. [Bitrix24](https://www.capterra.cl/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Zoho CRM](https://www.capterra.cl/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Thryv](https://www.capterra.cl/software/156926/thryv) — 4.2/5 (505 reviews) 4. [Kangaroo](https://www.capterra.cl/software/149363/kangaroo-rewards) — 4.9/5 (249 reviews) 5. [Zendesk Suite](https://www.capterra.cl/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Opiniones ### "Amazing Platform to Build a Customer Community & an Advocate Marketing Program" — 5.0/5 > **Jessica** | *3 de noviembre de 2020* | Edición | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by utilizing advocates to help with every aspect of the business including sales, customer success, editorial, marketing and product development. It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly. What I love about the advocate hub is it's intuitive, easy to use and is adaptable. I like to think of it as a ball of clay - you can adapt it to what works for your team, audience and business. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies. Influitive is committed to ensuring their customers are successful. The company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship. > > **Puntos en contra**: There's not much that I would recommend in terms of room for improvement. Influitive is awesome\! ----- ### "A proven partner for over seven years" — 5.0/5 > **Sue** | *4 de diciembre de 2023* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We have worked with Influitive for over 7 years with our customer advocacy community of educators. The platform is relatively easy to use and the reporting provides us with key data points to share within our organization. Our members enjoy the quick consumable content and earning points towards classroom supplies, books, gift cards, and company swag. > > **Puntos en contra**: As with any new software platform, we've had a few bugs and issues in the last few months. We're working with the support and product teams to resolve our issues. We wish the content library of campaigns were more robust and updated consistently to take some of the extra work off of our plates. > > For over 7 years, we have had a positive experience with Influitive. Our community of educators continues to grow each year as does our member engagement. We've had good connections with our CSMs and generally have a quick response to reported issues. Before we renewed our contract this year, we did evaluate other companies and systems and still believe Influitive meets our needs the best in regards to customer experience. ----- ### "Buggy, Unreliable Software. Support is Non-existant" — 2.0/5 > **Mike** | *19 de noviembre de 2019* | Telecomunicaciones | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: I've used Influitive for several years. It can drive results if implemented correctly and with dedicated resources. The platform offers a nice balance for users with challenges, rewards, a messaging center, and a new focus on a forum (although if you already have a forum you cannot turn this off and they will force you to use it). > > **Puntos en contra**: The company has changed directions pushing the forum over the challenges (the initial reason Influitive was created). The software is often unreliable, with our team finding bugs and issues almost daily. These issues range from targeting (advocates not receiving challenges), inaccurate counts, data disappearing, and blatant issues in production such as when they broke the rewards page or the challenge forms. We have numerous complaints from our users, and people complaining that it doesn't work. In less than a year we have filed probably over 20 bugs - most of which support ignores. The most common response we get is "it will fix itself eventually." While they have an API, it's very random and not well designed. For example, there is a groups endpoint, but the only way to get the group ID is to go back into the admin, go into reports, dig into the report, pivot and filter, and then eventually you'll find a hidden ID that doesn't match the group ID used throughout the system. The forum likewise is extremely buggy - although they've made vast improvements. Now posts and responses at least show up in order, although moderation and editing capabilities are a far cry from any other available forum solution (in most cases limited or non-existent). If users need to be able to copy/ paste code examples - you can forget it (this feature, while available doesn't work and is as you guessed it, extremely buggy). Unfortunately, this is the tip of the iceberg. > > While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to sign it (we did, realized our mistake, and accepted it). The company forgot to actually setup our hub (we had to email them to get them to give us what we purchased). The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up). Later, when we tried to purchase the item that was left out of the contract, they tried a bait and switch and tried again to sell us something we didn't want in place of what we specifically asked for. It's gotten to the point where we file a ticket knowing support will tell us to ignore it, and every senior person we've reached out to at the company is leaving or moving positions and unable to help us (redirecting us to other people who we never hear from). ----- ### "Producing Great Results\!" — 5.0/5 > **Nicholas** | *30 de agosto de 2016* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: You truly get out what you put in. The time spent building campaigns and targeted challenges are directly related to what results you're able to yield thereafter. Their customer support is incredible. Their coaching is very helpful and they are all about building value for your Hub. If you are the sponsor, rest assured you will have plenty of benchmarking and metrics to present to your executive teams. > > **Puntos en contra**: No real cons to speak of at this time. Like any other B2B company, they are interested in appending add-on solutions such as API links to Marketo, Salesforce, SSO etc. These do cost money and are typically not included in a base contract. > > The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time. Their customer support is quite incredible. They are timely, polite, and sure to close the loop. The knowledge base articles are great and usually show walk-throughs and how-to's on nearly everything. I also appreciate their willingness to continue to foster partnership through ongoing coaching with advocacy experts every two weeks. They have even gone so far as to add me to a great SLACK group with Awesome Advocate Marketers from around the world to learn and grow. As a result of our coaching, execution, and leveraging the software within the first 30 days we have had 12 new software reviews, 9 referral leads, and 10+ users raising their hand to be references. I have been blown away with our results and so have my executives. We are going to continue to build on our early success and leverage this tool at an upcoming event - specifically with Influitive's great mobile app. Another thing I appreciate about Influitive is they are constantly learning, growing and trying new things. Their own VIP AdvocateHub is a great place to learn about the company, what's coming around the corner, and also great advice to incorporate into your own hub. We are really looking forward to continuing our success with our Hub and ultimately mobilizing our advocates to spread the footprint of our brand and services via word of mouth, social, and reviews while having fun at the same time\! ----- ### "amazing" — 5.0/5 > **Mostafa** | *18 de abril de 2023* | Seguros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I find myself using it on a regular basis and it's definitely worth continuing to use. > > **Puntos en contra**: I'm always hopeful for more advancements like this. > > I wanted to share with you how impressed I am with this amazing tool. It's incredibly practical and has been a huge help to me. I highly recommend giving it a try. ----- Página: 1 de 11\ Siguiente: [Página siguiente](https://www.capterra.cl/software/136258/advocatehub?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/136258/advocatehub) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados