Opiniones de CRM Analytics

Un excelente panel analitico!

Puntos a favor:

La plataforma es fácil de usar. Se Pueden ver los datos en la propia herramienta y se pueden realizar cambios de formato en la misma nube. La conexión con otras aplicaciones de la misma casa es un complemento genial. Las opciones de personalización para los informes son un extra.

Contras:

Creo que debido a que este CRM es el líder en este espacio, también viene con muchas herramientas y características, que a veces pueden ser un poco abrumadoras. (Aunque también hay muchas buenas capacitaciones sobre el uso de este software disponibles para ayudar).

Analytics is great, as long as your data is in Salesforce.

Comentarios: Expensive and there is always a hitch with Salesforce, but we are getting our money's worth and happy with the analytics we have built.

Puntos a favor:

Any Salesforce plug-in to your implementation is a benefit, and this is a great one. As long as your data is in Salesforce, you have ample tools to run analytics and build reports.

Contras:

We have a lot of data NOT in Salesforce, so have to use a third party tool to analyze that data separately. We are looking into Einstein, as they say you can use both external and internal data.

Using Sales force

Comentarios: If you need the best CRM, with the most tools and features, this is the CRM to get, bottom line. The analytics it tells you can really help yourself, your company and your team too

Puntos a favor:

I was a user of Sales Force while working for a larger company. Many of the features were set up by the company, and these tools and features were quite robust. The sales function tools help you keep track of closed sales, opportunities and events meetings and potential leads. Plus you can customize reports to help you determine your success rate and areas to help you grow your business.

Contras:

I think that due to this CRM being the leader in this space, that it also comes with many many tools and features, which at times can be a little overwhelming. (Although many good trainings on using this software are also available to help).

Salesforce a great option but may show some issues on the long run

Comentarios: We have our ups and down, its does the job really good but has make me pass for bad situations with oldest report to track them on this system.

Puntos a favor:

The dashboard options. Reports available to use. KPI performance monitor. Integration with different tools.

Contras:

Search options can be painful with some required values for my job. Attachments of critical information can be lost if a lot of time has passed since opening a case/report.

Sales Force review

Comentarios: Salesforce Analytics reminds be to contact clients that I haven't reached out to in a while and also it is a great tool to look at what cleint did previously and keeps my buisness fresh,

Puntos a favor:

I use the analytics daily to keep up with my buisness, it reminds me when i haven't spoken to clients. The Dashboard is something I use daily, and it is very user friendly and easy to keep up with my buissness.

Contras:

Overall I am exteremly happy with Salesforcea and all of the Analytics it provides to make my business easier.

Salesforce review

Comentarios: Great tools for sales as well for building up your leads with a lot of functions linked with the phone.

Puntos a favor:

The effectiveness in organizing the leads and the contracts sent to the accounts -as soon as they click through by e-mail everything is done

Contras:

I wouldn’t call cons , it a very complex software because the wide functionality you can deploy- you have to study in order to make the most of it!

Does the job!

Comentarios: Good but have not explored other options to know different

Puntos a favor:

Reporting and analytics mostly easy to customize and generate reporting but could be more intelligent with categories.

Contras:

Time taken to load each page snd lack of abundant categories to drill down into. Better dashboard as well.

SFDC BI Platform

Puntos a favor:

One of the best cloud BI platform. We can notice that Salesforce is improving Einstein Analytics continuously in their releases. AI in Einstein analytics is simply superb and easy to adopt.

Contras:

More functionalities needs to be added.We all know it is improving but when compared to other BI tools like Tableau, some features are lagged.

SalesForce is a great tool to manage customers/clients information. It is pretty easy to use.

Comentarios: One benefit of using SalesForce is that I save a lot of time when I pull up account and I have the benefit to customize views to help me have everything organized.

Puntos a favor:

SalesForce has the ability to store many accounts with the customers/clients information and easy to find them and create new account.

Contras:

The software itself could be a little more nice-looking. I believe it can have several updates to make it easier to use.

Best Visual Reporting and Dashboard Tool

Puntos a favor:

I have recently worked with this product, Dashboards are very interactive, mobile friendly and easy to share your data with your colleagues. You can filter your data with your dynamic time query. Response is also very quick and fast in terms of performance.

Contras:

We have started recently and in learning phase, So can't provide much information for least like, but graphics are above than my expectation. i personally appreciate it.

Salesforce user review

Puntos a favor:

Salesforce is intuitive and easy to learn. It is nice that it has memory of tabs previously opened on the dashboard, even between user sessions.

Contras:

It has not be very adaptable for our specific needs as a database for our veterinary patients and clients.

データ加工や可視化、自動化、機械学習モデルの作成までカバーするＢＩツールの最高峰

Comentarios: これまで多くＢＩツールを活用してきましたが、これだけすべての機能において質が高いツールは、これ以上がないといっても過言ではありません。ＢＩツールを検討する方全てにおすすめしたい至極の一品です。

Puntos a favor:

・ダッシュボードの作成は操作しやすく、コンテナ機能も備えているため、開発と改修どちらにも有利・動的ダッシュボードなのに、ダッシュボードの挙動が速い・保持できるデータ量が多い・ＧＵＩでカスタマイズできるダッシュボードとグラフの設計が細かく、豊富・全体的にＧＵＩが見やすく、作業負荷が小さい・ＧＵＩで前処理を簡便に行うことができる・ＡｕｔｏＭＬをアドオンでつけることができ、そこで返された結果をダッシュボードでそのまま可視化することができる。ツール間の移動がなく、ストレスフル

Contras:

・前処理は基本的にＧＵＩをベースとしているので、コードベースでアップロードや改修ができない・ダッシュボードとＥＴＬにはゴミ箱機能やバージョン管理ができない（コピーを作成するしかない）ので、バックアップ用のアプリケーションを作成することが望ましい・日本語でも英語でもインターネット記事が少なく、公式のドキュメントやコミュニティに頼るしかない。

Sales Forceを100%活用できるAIデータ分析ツール

Puntos a favor:

営業担当者でも簡単にデータ分析ができる。SalesForceでもある程度の集計、分析は行えるが、大量のデータを取り扱う場合はCRM analyticsがかなり便利。コーディング不要のAIがレコメンドを出してくれるので、半自動でデータ分析、レポート生成が可能。

Contras:

ある程度のSales Forceの知識がないと使いづらい。また、ユーザーごとの課金なので、チーム全員で使うとなると割とコストがかかる。

CRM Analytics review

Comentarios: Overall it’s been a good option for basic and mid-level analytics routines

Puntos a favor:

Great features and high performance, together with professional support

Contras:

Lacks Visualization tools found in other top products

A great software.

Puntos a favor:

provides with great analytics. Good tool to use. Would definitely recommend. It is certainly better than most softwares out there.

Contras:

There would be some more features added to it. Still lacks some basic features such as inventory management.

Excellent Business Intelligent Software

Puntos a favor:

Salesforce Analytics Cloud is Valuable in areas rich with recorded information, analytics relies on the simultaneous application of statistics, computer programming and operations research to quantify performance. Analytics often favors data visualization to communicate insight, the best part is making reports and dashboards.

Contras:

It's not really geared to handle lots of campaign changes. It's a bit tough to pick up the logic at the beginning when you first use it.

A truly amazing addition to SFDC

Comentarios: General end user. Learning to develop solutions and dashboards more and more though.

Puntos a favor:

Just about everything. It's an amazing platform to bring all of your Salesforce data together in one place and see a truly holistic view of the things that matter. The end user experience is great.

Contras:

Admin/development work can be very cumbersome and difficult. Generally requires a knowledgeable Salesforce developer, but with that asset you can far.

Overall a good tool

Comentarios: Overall my experience has been okay - not great but also not the worst. Take your time in your search.

Puntos a favor:

Powerful analytics at your whim, as long as you know what you're looking for this can be a very powerful tool.

Contras:

The tool can be very clunky and hard to navigate at times. If you dont know exactly what you're looking for it can be difficult.

Perfect Analytics Cloud tool!!

Puntos a favor:

The pictorial representation of the overall data and its mapping on the Dashboard is the most fascinating thing of this tool and the parallel processing is also remarkable

Contras:

There is nothing as such that can be least liked, However it would be great if the query time out time is increased from 2 minutes to more.

Greatly improved CRM and improved customer engagement

Comentarios: Salesforce Analytics Cloud is great to use to engage with customers. Pay as you go can be a pain but it is worth it

Puntos a favor:

It helps us with analytics on customer movement and preferences. It makes marketing and sales easier and more targeted allowing us to serve their needs better, improving customer satisfaction

Contras:

There is a learning curve associated with the use of the software. Training videos would help immensely

This software has been useful in my non-profit management experience.

Puntos a favor:

The export functionality made it easy to share information with those outside the nonprofit organization.

Contras:

I wish it had greater permissions settings so that I could give volunteers outside of the organization the ability to use the tool.

Worst analytics tool ever

Puntos a favor:

Salesforce sales team work hard to persuade their client that Wave is what they need. Unfortunately, having no technical background, clients rather rely on Salesforce brand than the actual functionality of the tool.

Contras:

It is not a self-sufficient product, but rather an API with very limited functionality and bugs. Almost impossible to scale the tool, or build something usable once the complexity of tasks increases.

Expensive BI Toolkit

Comentarios: Salesforce keeps expanding its reach in the CRM market and is bringing deep analytics power to the cloud also with Analytics. It is pricey however but if you are after a suite of tools to rest on top of your data without integration services, this might be the one for you.

Extremely easy to use

Comentarios: Extremely easy to learn this very powerful analytics tool. But needs to be easier to integrate outside data.

Puntos a favor:

Easy to ise

Contras:

Outside data hard to bring in

Best analytics software for a business user

Comentarios: software developer who uses wave to analyze data. Most often the data is in some delmited format for which wave has an easy to use API