17 años ayudando a las empresas chilenas
a elegir el mejor software
Sobre Pabau
Pabau es una completa aplicación de gestión de clínicas utilizada por cientos de profesionales de la salud en todo el mundo.
Fully integrated product with excellent support.
Can be difficult to use, and complicated to set up.
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Really love Pabau - Can't Go Wrong !
Comentarios: Great!
Puntos a favor:
Easy to use and the training you get is out of this world.
Contras:
I'd like the software to be more customisable.
Respuesta de Pabau
hace 3 años
Thank you so much Bobby! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/
Super happy that I transferred to Pabau recentley!
Comentarios: Really good experience so far. Happy with the price, the features, the modality and the App and definitely the great support and training provided
Puntos a favor:
Comprehensive features for the Aesthetic Industry. Marketing and strong CRM system. Great and responsive costumer service, which can also assist over the phone. An academy to support training and Help centre which resolves 90% of all my questions.
Contras:
It took me a while to get my head around the multiple features when I transferred from my previous software which was so much more basic...
Very poor software
Comentarios: Very poor. Everytime I use it something else isn't working correctly and it has negatively impacted my business.
Puntos a favor:
That I can use the app and book appointments on my phone
Contras:
Software crashes or freezes regularly. Payients often unable to book appointments or pay their deposit. Unable to take payments at times. Unable to use the prescription function at times. Support slow to respond and never aknowledge that pabau are at fault.
Give it a shot! It’s amazing!
Comentarios: Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.
Puntos a favor:
Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.
Contras:
Two way texting not yet available. Integrated Labs not yet available Unable to send control substances with eRX requires a 3rd party option.
Respuesta de Pabau
hace 3 meses
Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: - Pabau Academy (200+ lessons) - https://academy.pabau.com/ - Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Alternativas consideradas:
Revenue growth consultation follow up
Comentarios: The whole process was very efficient, we received excellent support and any issues were explained and corrected.
Puntos a favor:
Pabau is user-friendly and looks easy to navigate.
Contras:
We may not need all of the features that Pabau offers.
The best expert
Puntos a favor:
The customer service has been excellent. All the staff members have been very helpful.
Contras:
Pabau is different from other platforms. I can add everyhting as photos for my clients/patients.
Highly recommended!!
Puntos a favor:
The easy collaboration and responsiveness. [sensitive content hidden] has been a massive help and continues to make the process of using the system a breeze!
Contras:
Nothing comes to mind. Everything has been smooth and easy!
Pabau review
Comentarios: Good I like the report's it gives about the clinic insights. How it gives you a note history, leads area. Its a lot easier than paperwork.
Puntos a favor:
How easy it is to book appointments. I really like the reports it gives and how it organises the data you put in.
Contras:
Some times its a bit slow when you are searching for clients.
Excellent in every way
Comentarios: Not used it enough as still navigating through the software to become familiar and confident
Puntos a favor:
The most wonderful customer support, a lovely software truly comprehensive
Contras:
My laziness having to learn a new software
Review on Pabau
Comentarios:
Usually good but when something goes wrong it’s extremely frustrating to get things corrected
Not using the technology fully as I require regular training preferably 1 to 1
Puntos a favor:
Calendar works well , sms reminders , taking deposits
Contras:
No one available to trouble shoot on weekends especially Sundays. No specific number to call
[sensitive content hidden] is the star of Pabau
Puntos a favor:
Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal
Contras:
Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better
Respuesta de Pabau
hace 4 meses
Hi Karolina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (as done so far by our team) - we would recommend booking another 121 meeting anytime, available 21 hours a day via the following links (if you haven’t already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Alternativas consideradas:
Impossible to set the system up and no access to support
Comentarios: pretty shady so far. They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for.
Puntos a favor:
I loved the demo and it appeared to do everything I wanted but there are some serious concerns at this stage. 1. So far the company has charged me over £600 and cannot supply a VAT invoice. 2. I have been trying to access support all week and no one has been able to resolve the issue. 3. The dashboard is different to the video learning films 4. When I signed up I said that I wanted access to support staff to help me configure it. So far there is no response.
Contras:
It seems shady. You have no idea where the staff are located - they work weird hours and the answers I have which are genuine support questions are not being answered. I can't even get a call booked in which was part of the "GOLD" onboarding package I signed up to.
Respuesta de Pabau
hace 8 meses
Hi Ruth, Kane here, the guy you had a meeting with last week. I must say I am dissapointed to see your review which has subsequently caused other people not to proceed with the software, when in fact, the team have been on hand to help you - and the main issue was your own router was blocking access to the terminal. I checked the onboaridng with the Onboarding manager and the emails that you have been sent would have contained all the links you needed to book in with our team at the relevant time. In a world where reviews mean to much, I do think to be called shady is not a fair especially as you had not completed the academy which is requested. As I said to you last week, my team are at your full disposal to get setup, and hopefully you will be able to leave a more considered review when you have completed the onboarding and are fully setup. I should also note VAT invoices are always available on request, if you email [email protected] they will resend it. Kane
Alternativas consideradas:
Pabau Support
Comentarios: I’ve personally been very pleased with the support. Generally issues are resolved quickly.
Puntos a favor:
The ability to market to clients based on treatment criteria & the reporting function is excellent
Contras:
Setting up templates isn’t straightforward if you’re used to using Windows
Respuesta de Pabau
hace 4 meses
Thanks for the review Emma - please ask anyone else in your team to also leave an honest review! Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone else considering Phorest - check here https://pabau.com/compare/phorest/
Alternativas consideradas:
I am holding my breath they will debug the software, but I won't be able to hold it much longer...l
Comentarios: Again, excellent customer service. I SO badly want them to figure it out, but I am afraid if they don't figure it out by the end of the month, I will be forced to move platforms, which is Incredibly disappointing and time-consuming. I will contest my credit card charge if it's not sorted out because they have delivered a faulty product that does not function.
Puntos a favor:
Great customer service. In THEORY its a great software with SO many amazing features. But the bugs make it IMPOSSIBLE to use in practice.
Contras:
You can't use the software because the bugs make it impossible to chart and schedule. These are the main ingredients to running a clinic.
Respuesta de Pabau
hace 8 meses
Hey Carleigh I know your review was sometime ago when we had just launched the new online bookings that took some setting up to get right. Hopefully you have found your flow with the system now? If so we would love an updated review, and if your still having problems, please book in with my team, 21 hours a day, on the following link: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Alternativas consideradas:
A good CRM for clinic management
Puntos a favor:
Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily
Contras:
The SMS system is much more costly than other platform
Respuesta de Pabau
hace 4 meses
Hi Tracy, thanks for the review. To help you with the setup and get the most out of Pabau (including help with integrations) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com. On top of that, 2 additional resources available to you 24/7 that we would also recommend are: - The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/ - The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager
Pabau for an Aesthetic Clinic
Comentarios: The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.
Puntos a favor:
I found several aspects of Pabau particularly beneficial: Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services. Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.
Contras:
System Performance: The system can be quite slow at times, which impacts efficiency and productivity. Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started. Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them. Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction. System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.
Respuesta de Pabau
hace 4 meses
Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues. Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Pabau 2 is not working properly and causing lots of damage
Comentarios:
I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change it to it.
The software doesn’t work properly.Emails are disappearing from patients cards,you have to create services couple of time in order them to show in the software.I did create service myself 5 times and it still not possible to add it on the invoice.There are lots times when it is simply just not opening ,you have to reload page 10 times in order it to work.Absolutely horrible software.Contacted customer support lots of times,sent video about issues,since July no improvements.It cause massive disruption at work .Very disappointing.
Puntos a favor:
Pabau 1 was good and easy. There is nothing I like in Pabau 2 because it still needs to have lots of improvement
Contras:
Software Pabau 2 is no working properly.It had tonnes of mistakes in day to day work
Respuesta de Pabau
hace 2 meses
Hi Galina, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121, and we will endeavor to turn this around. You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter. Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/ Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Absolutely horrific
Comentarios: We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.
Puntos a favor:
Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.
Contras:
There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.
Respuesta de Pabau
hace 8 meses
Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider. For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/
Excellent customer care
Puntos a favor:
I am extremely happy with the services provided by Pabau. I have received support whenever I needed it, and [sensitive content hidden] have been absolutely fantastic. I appreciate the flexibility to book online consultations at my convenience. Even when they are not available, I always receive prompt feedback from the team. Booking has also been seamless for my patients, making the process much easier for everyone involved. Additionally, the integration from our previous software has been successful, which has made the transition smooth. I definitely recommend Pabau’s services for anyone looking for reliable and efficient support!
Contras:
While the platform initially appeared quite complicated, the support I have received has made me much more comfortable with the system now.
Respuesta de Pabau
hace 2 meses
Hey Monica, thanks for leaving us a review and for the kind words! Regarding your feedback - To additionally help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
[sensitive content hidden] fixes everything!
Comentarios: challenging start but now we love it!!!!
Puntos a favor:
Variety of functions and can speak to a real person for help
Contras:
difficult to learn, very technical, but [sensitive content hidden] has held our hand through it
Respuesta de Pabau
hace 2 meses
Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (300+ lessons) - https://academy.pabau.com/ Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager
Pabau 2 Migration
Comentarios: Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course
Puntos a favor:
I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online
Contras:
Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again
Respuesta de Pabau
hace 5 meses
Hi Sophie, Thank you for your review, and we're thrilled to have you on board Pabau 2! Indeed there are some automations that need to be set up again with the upgrade – it would be covered on the 'Upgrading to Pabau 2 guide'. If you have any questions or need assistance, you can book a 121 meeting anytime with the team, 21 hours a day via the folllowing links: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via support.pabau.com and log a ticket for anything outstanding via mytickets.pabau.com. Thiago
Pabau is a great way of keeping track of all your clients and appointments
Comentarios: very good, It helps keep the practice running effectively.
Puntos a favor:
easy to use, manages everything efficiently
Contras:
when there are occasional outages and the system doesn't work for an hour or so.
Respuesta de Pabau
hace 4 meses
Thanks for the review Hannah - please ask anyone else in your team to also leave an honest review! Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Excellent highly recommended
Comentarios: Excellent service excellent support and customer service
Puntos a favor:
Easy to use while having complex features that make practice management all in one solution
Contras:
All of it seems great so far. Adding ownSMS provider would be good
Respuesta de Pabau
hace 3 meses
Hi Sukhvinder, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. We would love to hear from you regarding your ideas for improvement. Reach out to let us know more. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
It sounds great but the result is poor
Comentarios: Very poor. We are looking at switching to another software company.
Puntos a favor:
It sounds great and excellent functionality and would generate efficiencies
Contras:
There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse.
Respuesta de Pabau
hace 8 meses
Thanks for the review - sorry to hear you are having issues. I can see you are on our basic plan with our basic setup and therefore will not be benefiting from meeting with our success team or account managers. If you want 121 support, this is an option, but from looking at your chats, I can see you are expecting instant support form the team. Never the less, we will extend some extra support to you, to help work through any issues, please book a meeting here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Good system!
Comentarios: Good. Helpful staff, chat is answered with most questions answered. Helpful friendly team.
Puntos a favor:
The capability of the whole system allows for everything to be in one place.
Contras:
A lot to learn to use it effectively. Few hiccups with communication, however they seem to have resolved this issue now.
Respuesta de Pabau
hace 5 meses
Hi Beth, Thanks for the honest review - we are thrilled to have you onboard! AS a reminder, feel free to book a call with our Success team anytime to make sure you are getting the most out of our system: UK hours: https://support.pabau.com/meetings/pabau/success-meeting US hours: https://support.pabau.com/meetings/pabau/success-meeting-us