Opiniones de vcita

Sobre vcita

Administra y haz crecer tu negocio con una aplicación que lo hace todo. Se acabaron las llamadas telefónicas interminables y el papeleo. Consigue fidelizar a tus clientes.

Descubre más sobre vcita

Puntos a favor:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Contras:

And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA.

Valoraciones de vcita

Evaluación media

Facilidad de uso
4,4
Atención al cliente
4,2
Funcionalidades
4,2
Relación calidad-precio
4,3

Probabilidad de recomendación

8,2/10

vcita tiene una valoración global de 4,5 estrellas sobre 5 según las 249 opiniones de usuarios de Capterra.

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Filtrar opiniones (249)

Almudena
Especialista comercial en España
Seguros, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Sigue tus ventas de manera profesional

4,0 hace 3 meses

Comentarios: vCita tiene mucho que ofrecer a las pequeñas empresas y proveedores de servicios. Ideal para reservas, comunicación y gestión de clientes. Funciona excepcionalmente bien en industrias donde la comunicación por correo electrónico no es la norma.

Puntos a favor:

Las citas se organizan de una manera muy sencilla. Posibilidad de personalizar la página de programación para que se vea más profesional y para diferenciar los servicios disponibles. El concepto de un portal de clientes me atrae. Los clientes pueden utilizar el portal para realizar pagos, reservar citas y enviar documentos.

Contras:

La funcionalidad de sincronización y reunión periódica necesita trabajo. Si no funciona todo el tiempo, entonces no podemos confiar en él. También me disgusta lo difícil que es descargar varios archivos una vez cuando un cliente te envía varias imágenes o páginas.

JULIO
ingeniero en México
Arquitectura y planificación, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

estoy contento

5,0 hace 2 años

Comentarios: exelente

Puntos a favor:

amigable sencillo, practico y muy útil para el control y gestion de cliente s

Contras:

a las licencias de multiusuarios y permisos

Gabrielle
Gabrielle
Usuario de Linkedin verificado
Desarrollo de programas
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

Great service, hugely helpful for coaching and case management

5,0 hace 7 años

Comentarios: I have been doing life coaching and small business consulting and am about to start doing mental health case management. I just got my LLC and am doing everything by myself. It's a lot of work, but companies like vCita, that do a few things really well, have been making it possible for me to put my business together. I have been extremely concerned for the confidentiality of my client information (who wants to be hacked, really?), but I have also needed to make sure I can get paid beforehand or store a credit card. vCita is HIPAA compliant, whichi s a huge relief, although I found out HIPAA compliance is only relevent if you deal with insurance companies, which I don't. Through emails over two weeks, Kylee K. has patiently answered all of my questions. With every answer, she has shown me how much vCita can actually do, how flexible it is, and how customizable it is. I am going to be advertising and launching in the next few weeks and I am confident that if I have problems, they shouldn't be with vCita.

Puntos a favor:

Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer. The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first.

Contras:

The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker. There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side. There is no way to sort clients by date since last appointment, appointment type, or anything else.

Joshua
Joshua
Digital Product & Marketing Expert en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

All around perfect solution for all types of businesses.

5,0 hace 5 meses

Puntos a favor:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Contras:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Respuesta de vcita

hace 5 meses

Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon.

Amy
Owner en EE. UU.
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Setting Up for Your Business - Not easy at all!

3,0 hace 5 meses

Comentarios: It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it.

Puntos a favor:

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

Contras:

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

Respuesta de vcita

hace 5 meses

Thank you for feedback Amy! I'm glad to hear you like the website widget! Sorry to hear you are considering to switch to another platform. We see most businesses getting their account up and running pretty fast, but the more advanced customizations can sometime take some extra time. It's definitely work investing a bit more time to get things right for your business (: Our team is happy to help! The QuickBooks integration is pretty robust and offer a real time sync so please let us know if you need any help setting it up!

Alba
Ingénieur en Camerún
Animación, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Best software for managing invoice tasks in your companies.

5,0 hace 4 meses

Comentarios: Excellent, I enjoy this software Wich helps me manage my company. I'm making the most of this services so far.

Puntos a favor:

What is fascinating about Vcita, it affects all sectors of activities. Instantly manages our invoice and saves us valuable time.

Contras:

Since I use Vcita , I don't find any problem. We would say that it has more advantages than disadvantages. But not against the monthly price to have it is high.

Vivian
Owner en EE. UU.
Contabilidad, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Get it!

5,0 hace 6 meses

Comentarios: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Puntos a favor:

It’s too much to like. I like Everything about the software.

Contras:

There’s nothing I really don’t like about the software.

Shelly
CEO en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

December 2022

3,0 hace 6 meses

Comentarios: At first I absolutely loved it. The separate calendar has made it especially difficult and currently the sink is not working, so I am not able to see you on calendar in any place. This is created major problems for my business.

Puntos a favor:

I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good.

Contras:

The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end.

Respuesta de vcita

hace 5 meses

Thanks for your feedback Shelly! Glad to hear you like our meeting customization settings! Sorry to hear you did not have a good experience with our Google Sync feature. With the Sync, you should be able to use both calendars easily. Have you reached out to the team regarding these concerns? We'd love to help you get your calendars in sync & recurring bookings sorted!

Michelle
Owner/Head Dog Trainer & Behavior Consultant en Canadá
Veterinaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Review

4,0 hace 6 meses

Comentarios: I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.

Puntos a favor:

It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.

Contras:

When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.

Brian
System Administrator en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great Software with Awesome Support

5,0 hace 4 años

Comentarios: Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.

Puntos a favor:

Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.

Contras:

There could be more features in the calendar section of the software

Evelyn
Freelance Photographer and Jewelry Maker en EE. UU.
Arte y artesanía, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Vita has upped the professionalism of my website

5,0 hace 3 años

Puntos a favor:

I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.

Contras:

I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.

Wendy
Acupuncturist en EE. UU.
Medicina alternativa, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Robust Scheduling & Invoicing System

5,0 hace 6 meses

Puntos a favor:

I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized.

Contras:

In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently.

Linden
Founder en EE. UU.
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Ties all together

4,0 hace 4 años

Comentarios: Overall the tool has been a great help for us to streamline our processes.

Puntos a favor:

We like the way it ties our contact form, CRM and invoices together.

Contras:

Invoices can only be paid by one person. They can't forward to someone for payment.

Xavier
CEO en EE. UU.
Hostelería, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

ZSC

4,0 hace 2 años

Comentarios: Huge asset to business, but could use improvement being mobile friendly

Puntos a favor:

Keeps everything organized easily and less work.

Contras:

The non mobile friendly use on websites and app.

Phoebe
Sports Therapist en RU
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Vcita awesomeness

5,0 el año pasado

Comentarios: Really good, they are brilliant at helping you to set up and get going, as well as allowing you to personalise your site. Vcita works really well with my website, which gives me peace of mind. I have been complimented on it several times, as well as referring a few friends of mine to vcita.

Puntos a favor:

Its easy to use once you know how. I love the fact that new clients and appointments go straight to the app on my phone. I use the computer version to make any edits. Its a great way of personalising a payment website to your phone. I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.

Contras:

-Its quite expensive, and once you have upgraded our plan, you can't go back to a simpler plan. - If you want to add a staff member onto it its extremely expensive. I currently use it just for myself, but if I wanted to add someone , I would probably have to use a different company. -Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing. -I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app. -Additionally some features are over complicated for what they do, sometimes simplicity is key!! Its very easy to overcomplicate things, therefore if Vcita was a bit more minimalist it would rank even higher that I already perceive it.

Denys
Trainer - Advisor en Francia
Servicios para instalaciones, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

A all in one service for SME

5,0 hace 4 años

Comentarios: You need to manage a calendar with your clients (training, coaching, interviews), leaving them the initiative of meetings, product choice? This encourages their commitment. VCita offers you the possibility of a very fine follow-up of the customer relationship: email exchanges, appointments, orders, payments... by making moreover the link with your website. For me it is a very good solution. Fast implementation. This avoids many internal developments that are often inefficient or very costly. The extra efficiency with VCita at an affordable cost.

Puntos a favor:

* Fast * No coding * Cover all aspetcs of customer relationship * Easy to customize (webdesign)

Contras:

* No sorry ! * No worries or things to improve at the moment

Alex
Owner en
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña
Fuente: SoftwareAdvice

WAS CHARGED TO TRY THE SOFTWARE

1,0 hace 6 años

Contras:

In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times. Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software. A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable. Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita.

Respuesta de vcita

hace 5 años

Hi Alex, We're sorry that your experience using vCita wasn't positive. You're perfectly right in saying that we could have responded to you sooner and we apologize that we couldn't reach out to you just when you needed us most. However, some claims that you make here are inaccurate. We have two subscription plans - yearly and monthly - and we clearly state on our pricing page and checkout process that our monthly plan doesn't come with a free trial period. However, following the call we've had with you on Thursday, we had fully refunded your account. We tried to get in touch with you several times but unfortunately, you weren't available to take our calls. We did leave you a VM, updating you on the refund. Finally, the message you refer to as "bizarre and aggressive" is a welcoming message that invites your clients to your clients portal, where they can book appointments, pay online, share documents, ask a question or view past interactions and transactions that they've had with your business. Sending this welcome message to clients is completely optional - you may choose not send it out. Again, we're sorry that vCita and our team didn't leave up to your expectations. We try our very best to deliver great service and experience to our users and I personally regret every failed communication with a client. Inevitably, not every communication is successful. We will, however, use your feedback to learn and improve our services to ensure that we are continually aligned with our clients' needs. Wishing you all the best, Carl Scheit US Customer Success Team Manager vCita

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Wonderful way to engage visitors to your website. I highly recommend for new practitioners

5,0 hace 6 años

Comentarios: Love having my clients book online and syncs with Google calendar.

Puntos a favor:

1. Love the POP up on the website - engages visitors and my business grew because of it 2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments 3. People can schedule with other team members 4. Syncs with Google Calendar 5. Works well on mobile

Contras:

1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule. 2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot 3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)

Amber
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Good Place to Start for Small Business

4,0 el año pasado

Comentarios: Overall, Vcita helped us get our small business off the ground with the scheduling and billing features. It was a good place to start for our business.

Puntos a favor:

Calendar synch was helpful, scheduling and billing were easy to manage.

Contras:

Confusing layout, CRM features were not very robust, customer support was spotty.

Brenda
Owner en EE. UU.
Medicina alternativa, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

I am not tech savvy but I can use this software and the customer service is excellent.

5,0 hace 6 años

Comentarios: A complete online scheduling, email, CRM, event booking, stat tracking system. It's perfect for me.

Puntos a favor:

It's easy to learn and use for both myself and my clients. I can customize the communications and the reminders are great. I also like that I can book events through the software so I don't have to use Eventbrite or any other outside program. I get paid in two days rather than wait for Eventbrite to hold my money until the event is over. I love that I can choose whether or not I require payment for my different services. There's also an email component built in so I can communicate with my clients directly. It's very complete for what I want and need.

Contras:

I can't make admin changes from the phone app. I have to go into the desk/laptop version. It's not a big deal but sometimes I want to make changes to my settings when I think about them and have to wait until I can get to the full version .

Chris
Chris
Chief Executive Officer en EE. UU.
Usuario de Linkedin verificado
Consultoría de gestión
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The Lead Funnel Starts with Vcita

5,0 hace 6 años

Comentarios: Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small business, and Vcita is my call center, appointment manager and more.

Puntos a favor:

This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com

Contras:

I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.

Dana
Owner en EE. UU.
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It couldn't be easier

5,0 hace 5 meses

Comentarios: Overall, I am very happy with this software program. It has continued to evolve in the most positive ways over the years.

Puntos a favor:

This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world!

Contras:

I don't like that you have to pay extra for text reminders

Respuesta de vcita

hace 5 meses

Thank you for your feedback Dana! We are proud to support your business

Kimse LaMeel
Kimse LaMeel
Manifesting Coach en EE. UU.
Usuario de Linkedin verificado
, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Love it and I love that it keeps getting better

5,0 hace 6 años

Puntos a favor:

I like having all my clients in one place. I love that new features are being added all the time. I love that I can integrate it with my website

Contras:

I would like more payment processing options I would like to schedule my campaigns I would like to add videos and more than one image to my email campaigns I would like a better followup system so I can note what the followup is about how many times I have called and moniter my contact so they can be removed if not intreseted

Ashley
Tax Accountant en EE. UU.
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Tax & Accounting Professional

5,0 hace 6 meses

Comentarios: My overall experience has been positive and I look forward to growing with your company. Thanks for the feature this tax season!

Puntos a favor:

I love using the software since it's an all in 1 tool.

Contras:

I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.

Allison
Allison
Director of Marketing en
Usuario de Linkedin verificado
Software informático, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: GetApp

Watch our for sneaky renewals

1,0 hace 8 años

Comentarios: I normally don't post reviews, but I am exceptionally displeased with this company. As with most cloud solutions, they work on a subscription basis. Be very careful. When renewal time comes, they send you a ubiquitous email with the renewal notice hidden at the bottom... on a Saturday. Then then bill you on a Saturday so you don't have time to dispute the charges. And of course, they don't issue refunds.

Puntos a favor:

it worked for the one event I used it for.

Contras:

They are a foreign company will scrupulous business practices.

Respuesta de vcita

hace 8 años

Allison, I am sorry you have such a negative perspective on our business practices, but the information you provided is inaccurate. 1. vCita is a US company, with offices in Bellevue WA - you're welcome to visit us next time you're in the Seattle area 2. When you sign up for an annual subscription you get a 14 day free trial. At checkout, we are very clear of the date you will be charged for your annual subscription. 3. As a courtesy, we send an email reminder 5-6 days prior to your trial end date, and two emails before your annual renewal. 4. We don't charge our clients on Saturdays intentionally. We charge you 14days after you signed up, and then again a year after renewal. In your case it happened to be a Saturday I guess. 5. Our billing and refund policy is available online and included in our renewal emails. You are always welcome to come back and use vCita - we will help you customize vCita and make the most of your subscription.