--- description: ¿Qué piensan los usuarios de Peek Pro? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Peek Pro gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Peek Pro - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para operadores turísticos](/directory/20033/tour-operator/software) > [Peek Pro](/software/142459/peek-pro-tour-operator-software) # Peek Pro Canonical: https://www.capterra.cl/software/142459/peek-pro-tour-operator-software Página: 1 de 33\ Siguiente: [Página siguiente](https://www.capterra.cl/software/142459/peek-pro-tour-operator-software?page=2) > Peek Pro es una solución integral para que los operadores turísticos y de actividades puedan ejecutar sus negocios dentro y fuera de sus dispositivos móviles. > > Veredicto: 794 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Peek Pro? Operadores de actividades y recorridos que ofrecen cualquier tipo de experiencia de ocio. Es tan fácil de usar que incluso las empresas que más se resisten al uso informático tienen confianza en cambiar del lápiz y papel a las iPads. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 794 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Peek Travel - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: español, inglés - **Países disponibles**: Antigua y Barbuda, Aruba, Bahamas, Bermudas, Canadá, Costa Rica, Estados Unidos, Irlanda, Islas Caimán, Islas Turcas y Caicos, Islas Vírgenes Británicas, Jamaica, México, Puerto Rico, Reino Unido, República Dominicana, San Martín, Santa Lucía ## Funciones - Acceso móvil - Alertas y notificaciones - Asistencia al cliente - Base de datos de clientes - CRM - Creación de informes y estadísticas - Creación de informes/análisis - Creación de paquetes - Facturación - Gestión de calendarios - Gestión de citas - Gestión de inventarios - Gestión de la disponibilidad - Gestión de precios - Gestión de proveedores - Gestión de recursos - Gestión de reservas - Gestión de reservas - Integración de GDS y OTA - Integración de páginas web - Notas de reserva - Pagos en línea - Presupuestos y estimaciones - Procesamiento de pagos - Programación automatizada - Recordatorios - Reserva en línea - Reservas de grupo - Sincronización de calendario - Third-Party Integrations ## Integraciones (en total: 24) - Constant Contact - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - Meta for Business - PayPal - PayPal Enterprise Payments - QuickBooks Online - Square Payments - Squarespace - Stripe … y 9 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para operadores turísticos](https://www.capterra.cl/directory/20033/tour-operator/software) ## Categorías relacionadas - [Software para operadores turísticos](https://www.capterra.cl/directory/20033/tour-operator/software) - [Software de alquiler de equipos](https://www.capterra.cl/directory/31717/equipment-rental/software) - [Herramientas de planificación](https://www.capterra.cl/directory/30087/scheduling/software) - [Sistemas de reservas](https://www.capterra.cl/directory/20032/reservations/software) - [Software para agendar citas](https://www.capterra.cl/directory/30757/appointment-scheduling/software) ## Alternativas 1. [Hostaway](https://www.capterra.cl/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Eventbrite](https://www.capterra.cl/software/114949/eventbrite) — 4.6/5 (5748 reviews) 3. [Booqable](https://www.capterra.cl/software/138689/booqable) — 4.8/5 (1126 reviews) 4. [Lodgify](https://www.capterra.cl/software/131924/lodgify) — 4.5/5 (1282 reviews) 5. [SimplyBook.me](https://www.capterra.cl/software/140086/simplybook-me) — 4.6/5 (1282 reviews) ## Opiniones ### "Great fit for our small rental & shuttle operation. Huge time-saver, very happy." — 5.0/5 > **Hallie** | *1 de julio de 2019* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously\! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful\! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with. > > **Puntos en contra**: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes. > > As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated. ----- ### "Made the switch back to Peek. You should too." — 5.0/5 > **Joe** | *3 de abril de 2025* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The people. The support/on-boarding staff (especially \[sensitive content hidden\]) were top notch and made the transition to the platform easy. She consistently followed up and had an answer to everyone of my questions. > > **Puntos en contra**: Needs a few more portal partners. But that can be easily fixed. > > Excellent. I was with Peek for a couple years, then switched to FareHarbor for the past few years. I switched back and couldn't have been happier. They made the transition back easy and quick. Thorough without feeling overwhelmed. And their tech is great. ----- ### "Sketchy company, non-existent back-end support" — 1.0/5 > **Usuario anónimo** | *22 de julio de 2025* | Ocio, viajes y turismo | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The ability to override a standard booking calendar for private tours. Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise. > > **Puntos en contra**: Everything else. There is no customer service. Their phone number is AI-answered with only creating a ticket as the option. Their AI chatbot turns into a weeks-long communication with the rep(s). > > Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the honeymoon phase ends, business owners have little recourse with any issues and are completely at the mercy of the rep. Customer service, even by present day standards, is non-existent. Set up your platform and cross your fingers there are no issues that affect a customer or need immediate assistance. It’s a minimum 24-hr response time and total resolution can take weeks and includes never being able to connect directly with the department needed to resolve the issue. DO NOT use PEEK PRO. Spare your business the indirect costs. ----- ### "Das Club Tour is now powered by Peek Pro" — 5.0/5 > **Tommy** | *20 de diciembre de 2024* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is a very complex system and comes with a lot of features that provide a great customer experience when making reservations and also keeping them informed. The customer portal is amazing to communicate information to the guests. Overall the automation is a great time saver, mass texting and email is another great feature to reach out at once. Also a lot of features for the back office to run reports, to organize things and it is lightning fast. > > **Puntos en contra**: There aren't really any cons that I came across, none that I can think off. > > I'm having a lot of fun with the system, I have a few test reservations from trusted resellers to get a feedback. The system itself is easy to use even though it is complex it never feels like things are hidden or difficult to find. ----- ### "Very Good platform" — 4.0/5 > **Aitor** | *26 de diciembre de 2024* | Deportes | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The booking system and inventory options. > > **Puntos en contra**: High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly > > For a while Peek pro was very good for our company but as we expanded into new products, packages etc, we found another platform that fits better our company ----- Página: 1 de 33\ Siguiente: [Página siguiente](https://www.capterra.cl/software/142459/peek-pro-tour-operator-software?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/142459/peek-pro-tour-operator-software) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados