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Sobre eHopper

eHopper es una solución POS móvil gratuita ideal para que los comercios minoristas y restaurantes aceleren las operaciones y aumenten las ventas.

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Filtrar opiniones (47)

Jaime R.
Jaime R.
Point Of Sale Deployment Manager en EE. UU.
Usuario de Linkedin verificado
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great Company, Great Software, Awesome Service

5 hace 3 años

Comentarios: Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.

Puntos a favor:

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Contras:

They are missing a few features for fullservice restuarants but plan on adding them in the future.

Usuario verificado
Owner/Operator en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

eHopper customer experience

4 hace 3 años

Comentarios: For the most part, the service fills our need at this time.

Puntos a favor:

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Contras:

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Respuesta eHopper

hace 3 años

Hi, We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!

Iryna P.
Owner en Canadá
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Used be a good one; however, now it is horrible

2 hace 2 años

Comentarios: Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

Puntos a favor:

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Contras:

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company. On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person. That the real face of the technical support right now in 2020.

Wendy H.
Finance Coordinator en Canadá
Organización de eventos, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great for large-scale events!

5 hace 3 años

Comentarios: My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.

Puntos a favor:

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Contras:

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

Usuario verificado
Director of Licensing & Business Development en EE. UU.
Usuario de Linkedin verificado
Ropa y moda, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Service, Limited Functionality

4 hace 3 años

Comentarios: Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Puntos a favor:

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Contras:

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Respuesta eHopper

hace 3 años

Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to [email protected]

Duane M.
Owner en Canadá
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Our Implementation

3 hace 2 años

Comentarios: Extreme lack of support and or communication, constant login and licensing issues, overall as a POS it would be fine but you get what you pay for as they say. We ended up blowing it up, losing data, and ultimately going to VEND.

Puntos a favor:

Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.

Contras:

Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.

Respuesta eHopper

hace 2 años

Thank you for you valuable feedback! We are very to sorry to hear that you did not enjoy your experience. We are always working to improve our functionality and support. In terms of customer support, we have added additional resources with 24/7 support. Thanks again!

Usuario verificado
Full Manager Bookkeeper en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Ehopper review

5 hace 3 años

Comentarios: Pos is easy to use. Back office works with Excel which I like.

Puntos a favor:

Easy to use pos. Anyone can use checkout.

Contras:

Difficult connecting to Quickbooks. Although I have just recently tried.

Respuesta eHopper

hace 3 años

Thank you! If you are still having trouble syncing your point of sale with Quickbooks, please, don't hesitate to reach out directly to [email protected] and we'll be sure to get you set up.

Usuario verificado
Auditor de Tecnologías de Información en Costa Rica
Usuario de Linkedin verificado
Restaurantes, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Recommended

4 hace 3 años

Puntos a favor:

Easy of use, products display, currency options

Contras:

Diagrams of restaurant tables, price of the product

Respuesta eHopper

hace 3 años

Thanks for the feedback! It's great to hear you're happy with your eHopper experience. Table management is on our road map, stay tuned for updates on this soon!

Lynn O.
Lynn O.
Manager of Sales en Australia
Usuario de Linkedin verificado
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Small business

4 hace 3 años

Comentarios: been great printers work fine - and easy for staff which is very important

Puntos a favor:

Looks Great - easy for the staff - back office is what i have been looking for

Contras:

stock take is not doing what i need Need a fast cash out to help staff when bar is busy need more metric measurements for australia

Respuesta eHopper

hace 3 años

Thanks Lynn, We really appreciate you taking the time to respond. Continued customer feedback is a crucial part of our entire process. I'm glad Back Office is what you're looking for. Please know that we are actively working to upgrade features and provide things like fast cash outs and improved localization options. If there's a specific upgrade for your business, know that you can always reach out to our Support line with any questions or concerns.

Keith E.
Keith E.
Senior Client Relationship Manager en EE. UU.
Usuario de Linkedin verificado
Restaurantes, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

MY eHopper Experience

4 hace 3 años

Puntos a favor:

The eHopper POS Station is a great POS for the hospitality industry. The customer service was great, there is never a flawless reboot and they helped with every hurdle The POS is very cost effective as well

Contras:

They do not add logo's to receipt They do not add logos's to the POS screen in sleep mode

Respuesta eHopper

hace 3 años

Thanks Keith. We really appreciate the response. You're right, while no project is without flaws, we prepare to tackle every hurdle as they arise. Custom logo displays are on our road map. Thanks for choosing eHopper.

Sheng A.
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Amazing app

5 hace 2 años

Comentarios: Very happy with ehopper. Works well on tablets and PC. Does not work on phones

Puntos a favor:

Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support.

Contras:

To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions.

Laurie T.
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Vape shop review

4 hace 3 años

Comentarios: Customer service is where it's at with E-Hopper! Any issues we have with the software are promptly addressed by technicians who know what they are doing and go above and beyond to help us fix our problems- even when it is user error!

Puntos a favor:

It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!

Contras:

I have not figured out how to transfer data to my Quick Books Destktop.

Clara H.
owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Thanks for the great service

5 hace 2 años

Comentarios: Always prompt and helpful customer service. [SENSITIVE CONTENT HIDDEN] is a great associate there, happy to know we can count on a person we have a report with to help and not a random person every time we call.

Puntos a favor:

Its organized and easy to use, it tracks information well and accessibly

Contras:

It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.

Gencho T.
GM en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Ehopper

4 hace 3 años

Puntos a favor:

Easy to work. Best price on the market.

Contras:

Need a lot improvement. Need more reporting options

Respuesta eHopper

hace 3 años

Gencho, we love to hear that you enjoy eHopper's intuitive controls + ease of use. Stay tuned, many more Reporting options are due soon!

Oliver A.
dir en Sudáfrica
Deportes, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Bad support

3 hace 2 años

Comentarios: Their support team does not help if you have an Epson Printer....

Puntos a favor:

Not sure what to say here as mainly posting for the bad support

Contras:

support is not consistent... we are located in South Africa...we have an issue with our printer. Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Respuesta eHopper

hace 2 años

Thank you for the valuable feedback! We are very to sorry to hear that you did not enjoy your experience with eHopper POS We are always working to improve our functionality, and user feedback like this is incredibly valuable to our overall process.

Katherine Z.
Product Specialist en EE. UU.
Suministros y equipo para empresas, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great System and Great Service!

5 hace 3 años

Comentarios: Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently.

Puntos a favor:

It is beautiful and simple to learn. Very user friendly.

Contras:

The software is great, can't think of anything I don't like

Kevin G.
Owner/Operator en EE. UU.
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

INCREDIBLE CUSTOMER SER VICE

5 hace 3 años

Comentarios: Excellent

Puntos a favor:

The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.

Contras:

Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.

Respuesta eHopper

hace 3 años

Hey Kevin, It's great to hear eHopper is working out so well for you and Main Street Coffee. We certainly pride ourselves on the level of our customer service. Please don't hesitate to reach out directly with any more feedback, and thank you for choosing eHopper!

Joe D.
Owner en EE. UU.
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very satisfied

5 hace 3 años

Comentarios: Perfect! They take your input seriously and implement the changes unlike other companies like Lightspeed.

Puntos a favor:

They hit the nail on the head with this software. But most importantly, their support is second to none. CSR deserve a big raise.

Contras:

None at all. Been very happy with my overall experience.

Muhammad U.
Software Engineer en Pakistán
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Ehopper review

5 hace 2 años

Comentarios: I Have used this software several times and i am fully satisfied with this experience.

Puntos a favor:

The most attractive thing about using this software is that it is user friendly.

Contras:

I have no more idea about the least thing of this software.

Respuesta eHopper

hace 2 años

Thank you for your feedback, Muhammad! We are extremely happy with your eHopper experience. We are working very hard to exceed yours and our customers' expectations even further. Thanks again!

Anny R.
President en EE. UU.
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

President

4 hace 3 años

Comentarios: I have the control with my inventory and with the employees too.. I love this.

Puntos a favor:

Is very easy, this software has everything what I needed

Contras:

Umm just sometimes is slow. But they have good technical support.

Respuesta eHopper

hace 3 años

Hi Anny, we really appreciate the feedback. I'm very glad that our POS software has all the functionality you need, while also being easy for you to use. Inventory and Employee Management are two of our strongest features, it's great to hear you are taking advantage of these for your business. While we are always working to improve speed and performance, please know that you can continue to reach out to our Support team, around the clock, with any question you might have. Thanks again!

Kay B.
Owner en EE. UU.
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

eHopper was easy to use and the most bang for my buck

5 hace 4 años

Comentarios: Cost effective easy to use

Puntos a favor:

eHopper makes POS simple. I found the software easy to use and straight forward. The functionalities are not complicated users opening a new small business. The customer service team answered all my questions and took their time to explaining all features.

Contras:

I wish there was more printed materials and quick reference guides. Getting someone on the phone was not as easy as i would like but when i was able to finally reach someone it was helpful

Justin W.
Manager en Canadá
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

You Get What You Pay For

3 hace 3 años

Comentarios: Overall eHopper gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day.

Puntos a favor:

- Free to use (for one location, great for very small businesses) - Manual sales - Prompt customer service - Ability to splits taxes and whatnot

Contras:

- Issues with connectivity - Certain functionality issues (ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

Ernie A.
Owner en EE. UU.
Alimentación y bebidas, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Perfect for my Jamaican Food Truck ... BEST SOFTWARE I TRY YET

5 hace 4 años

Puntos a favor:

Technology is very hard for me and eHopper was very easy. The features were straight were exactly what i needed as a first time food truck owner.

Contras:

Nothing really except maybe that it was login was challenging at times but once i figured it out I got the hang of it. I felt that everything in the beginning is hard but since it was free to use i could not complain. I hope to grow and afford the monthly fee.

Derrick H.
Owner/Store Director en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Gets the job done for my store!

5 hace 5 años

Comentarios: eHopper POS has been a great system for use in my hobby shop. It was easy to set up and add my inventory to the system as well getting my hardware up and running. The service from my account manager and the support team was also great. Best of all, the price was right. Definitely reccomended.

Puntos a favor:

Very easy to use, not complicated at all.

Contras:

Could use some additional features in regards to accounting.

Olivia M.
Olivia M.
Director of Partner Development en Canadá
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use

5 hace 3 años

Puntos a favor:

I've used eHopper at many sushi restaurants in the city and I find it makes for a more seamless dining experience.

Contras:

No cons. I wish more restaurants and service-based business would use this type of interaction.

Respuesta eHopper

hace 2 años

Thank you Olivia for your feedback! We are extremely happy to hear that eHopper benefits your business. We are working very hard to continuously better the system. Thanks again!