--- description: ¿Qué piensan los usuarios de QueueMetrics? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de QueueMetrics gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: QueueMetrics - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [QueueMetrics](/software/151411/queuemetrics) # QueueMetrics Canonical: https://www.capterra.cl/software/151411/queuemetrics Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/151411/queuemetrics?page=2) > QueueMetrics es un monitor del centro de atención telefónica de Asterisk. > > Veredicto: 27 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa QueueMetrics? Todos los centros de atención telefónica basados en la tecnología de Asterisk, de pequeños a grandes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 27 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Loway - **Constitución**: 2004 ## Contexto comercial - **Precio inicial**: CHF 8,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop) - **Idiomas admitidos**: alemán, catalán, español, francés, griego, hebreo, inglés, italiano, portugués, rumano, turco, ucraniano - **Países disponibles**: Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belice, Bermudas, Bolivia, Bosnia y Herzegovina, Brasil, Bulgaria y 124 más ## Funciones - CRM - Creación de informes/análisis - Desvío de llamadas - Gestión de colas de espera - Grabación de llamadas - IVR - Panel de comunicaciones - Registro de llamadas - Supervisión de llamadas ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos ## Categoría - [Software para call center](https://www.capterra.cl/directory/30007/call-center/software) ## Alternativas 1. [Ringover](https://www.capterra.cl/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.capterra.cl/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Readymode](https://www.capterra.cl/software/136728/readymode) — 4.6/5 (136 reviews) 4. [Convoso](https://www.capterra.cl/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [DialedIn CCaaS](https://www.capterra.cl/software/29589/callcenternow) — 4.8/5 (314 reviews) ## Opiniones ### "Great for intraday & day of the week analysis; Simple and very easy to use" — 5.0/5 > **Pin** | *11 de febrero de 2020* | Externalización/deslocalización | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction \& analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing \& listening to call logs has never been this easy. > > **Puntos en contra**: Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user. ----- ### "in queue management and attendants I don't know better tool" — 4.0/5 > **ABSALON TEIXEIRA DO** | *17 de enero de 2020* | Telecomunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. > > **Puntos en contra**: In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python. > > Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. ----- ### "Feedback on QueueMetrics + Wombat (dialer)" — 2.0/5 > **Jeremy** | *13 de abril de 2017* > > As opposed to other reviews on this website, I'm disapointed by the software: 1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust 2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues 2- No prioritization of inbound versus outbound. Very bad for businesss\! 3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo\!\! I dont care about their logo.\!\!\! Agents in my call centers are using a lot of other applications and screen space is scarce 4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries. ----- ### "Queuemetrics relibable software for callcenter solutions." — 5.0/5 > **Usuario verificado** | *21 de julio de 2022* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example. > > **Puntos en contra**: I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you. ----- ### "Convenient Callcenter software solution" — 5.0/5 > **Alvar** | *2 de enero de 2024* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do. > > **Puntos en contra**: you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things. > > we are very happy to work with Queuemetrics, they have an efficient support and everything works well. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/151411/queuemetrics?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/151411/queuemetrics) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados