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Sobre Flipdish

Sitios web y aplicaciones de pedidos en línea para cadenas y franquicias de una o varias tiendas

Descubre más sobre Flipdish

Puntos a favor:

It’s a simple device to use, very straightforward, easy to set up , and it’s value for money.

Contras:

No count system as of yet (was told that it was in the works).

Valoraciones de Flipdish

Evaluación media

Facilidad de uso
4,9
Atención al cliente
4,8
Funcionalidades
4,7
Relación calidad-precio
4,7

Probabilidad de recomendación

9,3/10

Flipdish tiene una valoración global de 4,8 estrellas sobre 5 según las 117 opiniones de usuarios de Capterra.

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Filtrar opiniones (117)

Juan
Redactor en España
Medios de difusión, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Software alternativo a los portales de comida a domicilio

4,0 el año pasado

Puntos a favor:

Si tienes repartidores y no necesitas estar en la aplicación de Just Eat, Deliveroo, Glovo o Uber Eats, es tu alternativa deseada, no pagas un % altísimo por cada pedido, sino que pagas por mes una cuota fija.

Contras:

Que puedas meter empresas localizadoras de ultima milla pero tengas que pagar un extra... No creo que les cueste tanto hacer llamadas a la API para ir viendo por donde va el envío.

Adam
Adam
Managing Partner en Irlanda
Usuario de Linkedin verificado
Hostelería, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Game Changer

5,0 hace 5 años

Comentarios: Really good, we needed a platform to create an online web-shop quickly and efficiently. Flipdish is 100% that product

Puntos a favor:

The ease of set up. Very easy to create menus and manage stores.

Contras:

Lack of reporting, perhaps being able to categorise so that they can report under different tax brackets.

RUTH
Accounts en Irlanda
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I find Flipdish to be a great company with excellent customer service

5,0 hace 7 años

Puntos a favor:

The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.

Contras:

I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.

Respuesta de Flipdish

hace 7 años

Hi Ruth, Thank you for taking the time to leave such a positive review of Flipdish. It's terrific to read how powerful you find the reporting functionality to be for Bombay Pantry, allowing you to view sales by stores and key trends in order history. Thanks for sharing your feedback, it is constructive feedback like this which helps us to continue to improve for our customers. We are planning many updates to our reporting this year which we think will continue to add value for you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish

Pawel
Manager en Irlanda
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good to build loyal customers.

3,0 hace 4 años

Comentarios: I generally liked the app and the idea behind it. The main problem is how to convince people to download yet another app in to their phone....

Puntos a favor:

Good for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then. Easy push notifications.

Contras:

Not enough help given in terms of encouraging new downloads. A bit delayed software updates. They need to work a bit more on location services.

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very good from start to finish.All people within the company are very customer focussed

5,0 hace 7 años

Puntos a favor:

With more and more of our customers looking to order for delivery and with the explosion of smartphone us we felt Flipdish are the perfect partner for us.The software is very easy to use and the customer service is the best ive ever recieved by any company

Contras:

To be honest i cant say that i dislike any part of the sotware , it all very user friendly with a gtreat interface

Respuesta de Flipdish

hace 7 años

Hi, Thank you for taking the time to leave such a positive review. I am pleased to hear such encouraging comments about the software and customer service and Flipdish in general. We do try hard and it's always nice when customers notice our efforts. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish

Usuario verificado
Usuario de Linkedin verificado
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very end user friendly, professional service, great product.

5,0 hace 7 años

Comentarios: Push notifications direct to our customers, measurable loyalty program,
Happier customers with easy to use - two touch ordering.

Puntos a favor:

Quick and easy to use. Two touch ordering, for end user. Geo location make it simple and easy to identify the closest shop to order from. Integrated processing with POS so dockets print directly into kitchen avoid double entry or keying mistakes. Loyalty program and push notifications direct to customers.

Contras:

More reporting functionality, with easy to use customisible reports, ability to compare different locations on the one report.

Respuesta de Flipdish

hace 7 años

Hello, Thank you for your wonderful review! I'm delighted to read that both you and your end customers find the Flipdish online ordering platform so simple and easy to use. And we love that Flipdish has meant happier customers! I completely understand why you'd want more reporting functionality, and I have passed on your suggestions to our product team. Feel free to reach out to me directly if you ever have any additional comments on [email protected] Thanks again for your feedback Best, Heather Customer Success @ Flipdish

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Super quick and very easy to use

5,0 hace 7 años

Puntos a favor:

Very easy to use and get used to. The software is also very responsive and all our staff members are happy.

Contras:

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

Respuesta de Flipdish

hace 7 años

Hi, Thank you for your wonderful feedback on Flipdish. We are delighted to hear you find the software to be very easy to use, and that is making your staff members very happy! That should not happen that the machine would sometimes loose the signal, please do get in touch with our customer support team on [email protected] who can help troubleshoot this for you. We look forward to hearing from you. Best, Heather Customer Success @ Flipdish

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Flipdish amazing support

5,0 hace 6 años

Puntos a favor:

Ease of implementation and customer solution support is super user friendly

Contras:

Needs more local language solutions, albeit I understand these are being addressed

Respuesta de Flipdish

hace 5 años

Hi, Thank you for your 10/10 rating. I'm glad to read you found Flipdish easy to implement, and that the customer support is super user friendly. I will be sure to pass that feedback onto to the team. You mentioned you would like more local language solutions - I would love to learn more about that. Could you leave your suggestions with our product team here: https://flipdish.featureupvote.com/, as we are always looking for ways to improve our service. Regards, Conor, CEO @ Flipdish

Usuario verificado
Usuario de Linkedin verificado
, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

It was great ... I am happy and satisfied

5,0 hace 7 años

Puntos a favor:

It is easy how u can get it and start to use it immediately and so handy. I use that software weekly.

Contras:

I am fine with it. I dont have any like least to say... for the moment. I hope it get used and turn to be a dialy user.

Respuesta de Flipdish

hace 7 años

Hi, Thanks for your 5 star review! I am delighted to read that you are happy and satisfied with Flipdish, particularly with how easy it is to use. Let me know if there's anything else I can help you with! Thanks, Heather Customer Success @ Flipdish

Usuario verificado
Usuario de Linkedin verificado
Alimentación y bebidas, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Easy to use and update

5,0 hace 5 años

Comentarios: It is a 100% recommended app as it is super easy to use.

Puntos a favor:

One of my favorites about this app is that as user u get to create your own order, by this you discard the chance of any human error. Also it is very easy to use.

Contras:

It can be slow sometimes and probably the way the menu is designed requires some navigation from the user whenever you add something and need to go back to continue ordering.

Respuesta de Flipdish

hace 5 años

Hi, Thank you for your review. I am glad to hear that you find the app easy to use and update - our goal is to make things as simple as possible, so you can get on with the important business of running your restaurant. Let us know if we can help in any way. Best, Heather Head of Customer Success @ Flipdish

Firdaus
Advisor en RU
Usuario de Linkedin verificado
Bienes de consumo, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Superb service

5,0 hace 6 años

Comentarios: Exceptional.

Puntos a favor:

We've just started using the software but so far it's super intuitive and offers extremely smart metrics.

Contras:

Nothing to report yet. We have just started but no issues whatsoever to date,

Respuesta de Flipdish

hace 5 años

Hi Firdaus, thank you for your 5 star review. Great to hear you are enjoying "superb service" with Flipdish - that's our goal. If we can help further, please just let us know. Best, Heather, Customer Success @ Flipdish

Stephen
Owner en Irlanda
Restaurantes, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A must for anyone serious about their business

5,0 hace 6 años

Comentarios: From day one Flipdish have been proactive in helping me grow my online sales, any menu changes etc are dealt with in a very timely matter whether it is in or outside of business hours. Could not recommend them highly enough

Puntos a favor:

Ease of use and the ability it gives me to reward customer loyalty without adding to my workload

Contras:

Up until the recent update it was a bit time consuming to look back on live orders, now it is very simple as straight forward

Respuesta de Flipdish

hace 5 años

Hi Stephen, thanks for your 5 star reviews. Love that you are rewarding your customers for their loyalty, with our automated customer loyalty program. As you said, it benefits your customers, but doesn't add to your workload - the dream! If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish

David
Operations Manager en Irlanda
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Flipdish

5,0 hace 6 años

Comentarios: I have a greater number of prospective customers who use the Flipdish app and our integration is working well at the moment.

Puntos a favor:

The app is easy to use with a user friendly interface. The reporting is detailed with a simple summary delivered every week, so analysis can be as detailed or general as you would like. Integrations work well and require minimal maintenance so it can work in tandem with multiple software apps.

Contras:

Not much, most issues I had have since been resolved, which gives me confidence that any future issues will be remedied in a timely manner.

Respuesta de Flipdish

hace 5 años

Hi David, thanks for the 10/10 score. We appreciate your feedback. Regards, Conor, CEO @ Flipdish

Daniele
Director en RU
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Super quick and very easy to use

5,0 hace 7 años

Puntos a favor:

We like very much all the marketing features, it's very quick to order and from an owner point of view, we have access to all we need to control our business. Customer service is spot on... thanks to the team!

Contras:

As any software, it needs improvements to accommodate everyone needs... some bits are missing or need to be implemented, but the team is very supportive and they are keen to develop new features that are important for restaurants' owners to make the software even better.

Respuesta de Flipdish

hace 7 años

Hello Daniele, Thanks so much for your review. We are very happy to hear you're finding Flipdish to be a great online ordering system for your restaurant customers, with good reporting and spot on customer service. We are very keen to keep improving our software and I know you will be just as excited as us with some of the new features we have coming this year! If there's ever anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish

Amamda
Manager en Irlanda
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy to use and a lot cheaper than other companies

5,0 hace 7 años

Puntos a favor:

Apart from easy to use staff extremely helpful. Can log in myself to view my own stats and weekly report so clear and helpful.

Contras:

Commission but still cheaper than others. When ringing support line intro message a bit too long. Preorder should be mention in a few different places not just on initial line most of the time we don't look there. Maybe mention after order total.

Respuesta de Flipdish

hace 7 años

Hi Amanda, thanks so much for taking the time to leave us such a great review! I agree, its fantastic to be able to login and view your own stats and weekly reports whenever you want. Thank you for your feedback suggestions - honestly it's feedback like this that helps us to continue to improve our software and service. If I can help with anything, just let me know. Thanks! Heather, Customer Success @ Flipdish

Jennifer
Digital Multimedia Manager en EE. UU.
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

FlipDish is great with Squirrel

5,0 hace 5 años

Comentarios: Everyone is super friendly, patient, helpful and prompt. I'm very glad we decided to move forward with a company that treats us the way they want to be treated.

Puntos a favor:

Ease of use! Everyone who has learned about it so far has had an easy time figuring out how things work. Our workers really love how they can customize it so that it easily communicates what they want the customer to see.

Contras:

No count system as of yet (was told that it was in the works). Super excited for that. Also, since we're a restaurant, we wish there was a way to have the sides to be able to be reused for dishes that we have. It can be a little tedious to re-type everything for all the plates that our restaurant has to offer. An example would be that we have a Barbecue Chicken plate that has two sides that it comes with which are white or brown rice and green salad or macaroni salad. Majority of our plates do have the option to choose those sides and would like to be able to maybe click and drag it in those options instead of having to re-type it in.

Faye
restaurant owner en Irlanda
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great staff support, and very efficient

5,0 hace 7 años

Puntos a favor:

The the online order menu is very friendly and easy to use, staff support team are also very sufficient, and friendly

Contras:

the only thing is the print out from the machine is a bit hard to read in the kitchen, i guess its not really software's fault

Respuesta de Flipdish

hace 7 años

Hello Faye, Thank you for your great review of Flipdish! It was terrific to hear how Flipdish makes online ordering so easy, and that your experience with our customer support team has been so positive. We are always trying to improve, so please share your ideas on how we can make the print out better? Please email your suggestions to me directly at [email protected] If I can help with anything else, just let me know. Thanks, Heather Customer Success @ Flipdish

Ali
Computing Consultant en RU
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent

5,0 hace 5 años

Puntos a favor:

admin panel and control over customers and sales

Contras:

There is nothing the I can thinks about

Respuesta de Flipdish

hace 5 años

Hi Ali, We are so happy to see this review and we are delighted that we can help you gain control of your own customers and sales! Wish you continued success! Thank you. Flipdish Customer Success

Hazel
QA Technician en Irlanda
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Reliable service, professional and prompt troubleshooting.

5,0 hace 7 años

Puntos a favor:

Not much attention needed, Flipdish look after it all. Tailored to suit us and includes loyalty option.

Contras:

No major issues. One issue is that with phone app, loyalty points cannot be transferred if customer gets new phone number.

Respuesta de Flipdish

hace 6 años

Hi Hazel, Thanks for leaving a review - we really appreciate it. It's great to hear you say such great things about the team and software, I will be sure to let them know! If I can ever help, just let me know. James, Co-Founder @ Flipdish

Jim
Owner en Irlanda
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ginos diner

5,0 hace 6 años

Comentarios: Never had a problem that they didn't fix or couldn't fix for me , their service is top standard

Puntos a favor:

So staff friendly and reliable and complete package for customers

Contras:

Nothing this software is easy to use and reliable

Respuesta de Flipdish

hace 5 años

Hi Jim, Thank you for your 5 star review. Glad to read you see our service as top standard - we believe this is something that makes us stand out from the crowd, so it's nice to see that recognised. If we can help, please let us know. Thanks, James, Co-Founder @ Flipdish

Angela
Owner/Manager en Irlanda
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very efficient, easy to use, Very Helpful, Saves Time in Shop, Very User Friendly.

5,0 hace 6 años

Comentarios: Free up staff time in shop on phone, bring responsibility to Customer if wrong thing is order. More Professional, more customers, more up date,

Puntos a favor:

Very easy to download, very easy to use, Saves time, Customer gets to view full menu, puts ideas into Customer Head, very professional.

Contras:

That you have to repeat inputting address into Customer details each time you want to order. and text for printing too small on the order is very hard to read. Wish there was more marketing backup.

Respuesta de Flipdish

hace 6 años

Hello Angela. Thanks for the 5 star review. Glad to hear you're getting so many benefits from Flipdish, both in store and for your customers. We're planning to add more marketing backup, good to know there is an interest for this. Kind regards, Conor CEO @ Flipdish

Aashim
Managing Director en Irlanda
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent app

5,0 hace 5 años

Comentarios: Very satisfied

Puntos a favor:

Very easy to use and customer service is amazing

Contras:

There is nothing which I don’t like . Very happy with Flipdish

Michael
Chef en Irlanda
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great service

5,0 hace 5 años

Puntos a favor:

This software is user friendly , very easy to use.

Contras:

The docket can sometimes hard to read during rush hours

Anthony
Director en Irlanda
Restaurantes, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Flipdish Review

5,0 hace 6 años

Comentarios: The simplicity and ease of use is of the ordering system is by far the best I've seen, and I've worked with many different providers. The customer service is next to none;fast, friendly, and reliable.

Puntos a favor:

The marketing campaign options and dashboard have been really helpful with generating new and return sales. The platform and system is very user friendly and the ability to upsell items via meals etc. is really great.

Contras:

To date I've encountered no problems at all.

Respuesta de Flipdish

hace 6 años

Hi Anthony, Good to hear all is going well. Thanks very much for the feedback. If there's anything more we can do to help don't hesitate to let us know and we'll do our best to help. Conor CEO @Flipdish

Derek
Owner en Irlanda
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Brezzis woodfired pizza

5,0 hace 5 años

Comentarios: I think Flipdish is very professional and respond very quickly to any queries
This is the key to success and if they continue in this mode
It will be very successful

Puntos a favor:

Very easy to use It’s clear and concise

Contras:

Customers have a few issues with ordering on line - can’t pay on line - can’t put name on order

Respuesta de Flipdish

hace 5 años

Hi Derek, thank you for the 5 star review from Brezzis! We agree that Flipdish is going to help you be very successful. Thanks for leaving constructive feedback also - Andrew, your customer success manager will be in touch about this, as what you mention is completely solvable. Delighted to help you on the road to success. Many thanks, Heather, Head of Customer Success @ Flipdish