--- description: ¿Qué piensan los usuarios de Cisco Unified Communications Manager? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Cisco Unified Communications Manager gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cisco Unified Communications Manager - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para VoIP](/directory/30940/voip/software) > [Cisco Unified Communications Manager](/software/157096/unified-communications-manager) # Cisco Unified Communications Manager Canonical: https://www.capterra.cl/software/157096/unified-communications-manager Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.cl/software/157096/unified-communications-manager?page=2) > Software VOIP que ofrece capacidades de gestión de sesiones, mensajería, video, voz, movilidad y conferencias web. > > Veredicto: 78 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 78 Opiniones | | Facilidad de uso | 3.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.7/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Cisco - **Constitución**: 2010 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - Acceso móvil - Archivos de audio y vídeo bidireccionales - Comunicación multicanal - Enrutamiento de llamadas - Grabación de llamadas - IVR - Identificador de llamadas - Mensaje de voz - Supervisión de llamadas ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software para VoIP](https://www.capterra.cl/directory/30940/voip/software) ## Categorías relacionadas - [Software para VoIP](https://www.capterra.cl/directory/30940/voip/software) - [Soluciones para comunicaciones unificadas](https://www.capterra.cl/directory/31035/unified-communications/software) - [Software de softphone](https://www.capterra.cl/directory/31029/softphone/software) ## Alternativas 1. [Slack](https://www.capterra.cl/software/135003/slack) — 4.7/5 (24046 reviews) 2. [Microsoft Teams](https://www.capterra.cl/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) 3. [Zoom Workplace](https://www.capterra.cl/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) 4. [Flock](https://www.capterra.cl/software/151072/flock) — 4.5/5 (344 reviews) 5. [Intermedia Unite](https://www.capterra.cl/software/181373/unite) — 4.7/5 (188 reviews) ## Opiniones ### "I love Cisco\!" — 5.0/5 > **Kenidra** | *23 de enero de 2026* | Seguridad informática y de redes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Cisco required hired wired internet and the specs of a laptop to be very high which is no problem for me. > > **Puntos en contra**: it would only operate well on certain Internet providers like cox communications. Sometimes it wouldn't connect to the server properly. > > I first got introduced to Cisco in 2021 while working from home for Working Solutions. Cisco is well known. ----- ### "Call Manager - Good for medium and large companies" — 5.0/5 > **Oscar** | *20 de agosto de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The versatility of the tool is what we like the most. It supports all protocols and is easy to integrate with third parties. Policies can be created very easily and user control is simplified with the integration to LDAP. > > **Puntos en contra**: Being able to upgrade software and IOS is no longer so simple. The new version 12 and 14 no longer support perpetual licensing. I think this is something that will affect small clients and will be very limited in the future. > > In general I liked it. I stayed in version 11.5 and it works very well, it still has support and I can upgrade phone firmwares without problem. I think I will stick with this version for a bit longer before migrating to a subscription scheme with the new licensing. ----- ### "GUI Interface is not that intuitive. Requires a lot of patience and time to read user manuals." — 2.0/5 > **Cynthia** | *29 de mayo de 2018* > > **Puntos a favor**: I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you. > > **Puntos en contra**: I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive. ----- ### "Cisco UCS easy to integrate" — 5.0/5 > **Amey M.** | *2 de diciembre de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The easiest way to manage users from single console. It is very compatible and easy to integrate with all types of other voice softwares. > > **Puntos en contra**: Its console is user friendly but the relations between user creation and the phone ID assignment is difficult to understand. > > I used it since last 8 years for multiple clients. It's user interface is very smooth and easy to use. ----- ### "CISCO - Correct All the Time" — 4.0/5 > **Julian** | *9 de abril de 2025* | Administración educativa | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I like the new updated version of the CUCM, it is way better and more user friendly. It has everything I need and want in one spot. > > **Puntos en contra**: I do not like how everything is licensed. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.cl/software/157096/unified-communications-manager?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/157096/unified-communications-manager) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados