---
description: ¿Qué piensan los usuarios de OXON? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de OXON gracias a Capterra Chile.
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title: OXON - Opiniones, precios y características - Capterra Chile 2026
---

Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [OXON](/software/159228/oxon)

# OXON

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> Una plataforma única para las comunicaciones y realizar un seguimiento de los clientes durante su ciclo de vida y lograr que la comunicación sea coherente.
> 
> Veredicto: 14 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa OXON?

PYMES y empresas corporativas. Las funcionalidades de OXON pueden ser utilizadas por empresas de hasta 1000 agentes. OXON es similar a Genesys, e incluso tiene mejores funciones en cuanto a la generación de solicitudes por correo electrónico y la interfaz de usuario.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.9/5** | 14 Opiniones |
| Facilidad de uso | 4.6/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.5/5 | Basado en las opiniones generales |
| Relación calidad-precio | 5.0/5 | Basado en las opiniones generales |
| Funciones | 4.6/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: OXON Tech
- **Ubicación**: vilnius, Lituania

## Contexto comercial

- **Precio inicial**: US$39,00
- **Modelo de precios**:  (versión gratuita disponible) (Prueba gratis)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Alemania, Lituania, Reino Unido

## Funciones

- CRM
- Enrutamiento de llamadas
- Gestión de colas de espera
- Gestión de contactos
- Grabación de llamadas
- Grabación de texto de llamada
- IVR
- Integración de telefonía informática
- Métricas de rendimiento
- Para centros de atención telefónica
- Planificación de personal
- Previsión de trabajo
- Registro de llamadas
- Supervisión de llamadas

## Integraciones (en total: 3)

- Meta for Business
- Twitter/X
- Zendesk Suite

## Opciones de asistencia

- E-mail/Help Desk
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7

## Categoría

- [Software para call center](https://www.capterra.cl/directory/30007/call-center/software)

## Categorías relacionadas

- [Software para call center](https://www.capterra.cl/directory/30007/call-center/software)
- [Software de contact center](https://www.capterra.cl/directory/32035/contact-center/software)
- [Software para gestión de personal del centro de atención telefónica](https://www.capterra.cl/directory/32607/call-center-workforce-management/software)

## Alternativas

1. [RingCX](https://www.capterra.cl/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews)
2. [Genesys Cloud CX](https://www.capterra.cl/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
3. [Five9](https://www.capterra.cl/software/132405/five9) — 4.2/5 (481 reviews)
4. [CXone Mpower](https://www.capterra.cl/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Talkdesk](https://www.capterra.cl/software/132852/talkdesk) — 4.5/5 (732 reviews)

## Opiniones

### "Great solution for companies with communication problems" — 5.0/5

> **Faye** | *15 de abril de 2019* | Logística y cadena de suministro | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Convenient monitoring of all company's interactions and communications, both internal and external.
> 
> **Puntos en contra**: Don't care much for the minimalist design, other than that everything works great
> 
> Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier.

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### "Overall great software" — 5.0/5

> **Murtaz** | *22 de agosto de 2019* | Logística y cadena de suministro | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Easy to use software. Friendly and helpful support team.
> 
> **Puntos en contra**: I cannot find a single negative thing about it.
> 
> The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend\!

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### "Strong reports and historical analytics" — 4.0/5

> **Julie** | *23 de abril de 2019* | Comercio minorista | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives.
> 
> **Puntos en contra**: We can't track how much time was spent on calendar tasks.
> 
> This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request.

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### "Great software without any investments required" — 5.0/5

> **Janki** | *9 de abril de 2019* | Empleo y contratación | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Adds way more value than it costs. Instant return on investment.
> 
> **Puntos en contra**: Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.
> 
> After we started using Oxon, our company has seen a dramatic increase in customer support employee workspeed. Now considering how much oxon costs per agent and how much more work each agent does now per month, I can definitely say that Oxon returns the investment from the first day of using it. Other than that, great overall experience.

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### "Amazing for sales teams that make outbound sales calls. 5 STARS" — 5.0/5

> **Ivan** | *2 de febrero de 2017* | Telecomunicaciones | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Very good overall experience. Have not seen anything better in terms of product value for money.
> 
> **Puntos en contra**: Cloud based
> 
> We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this.  Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up\!

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## Enlaces

- [Ver en Capterra](https://www.capterra.cl/software/159228/oxon)

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