Opiniones de GoTo Connect

Sobre GoTo Connect

GoToConnect combina la potencia y la confiabilidad de los sistemas de telefonía VoIP en la nube de Jive con las conferencias web.

Descubre más sobre GoTo Connect

Puntos a favor:

VOIP cloud based software is easy to use, easy to implement, and allows you to work from anywhere with connectivity.

Contras:

The app does not work very well for which I depend on it greatly being out of the office so I had to modify and my a second number for my phone to have it forwarded to it.

Valoraciones de GoTo Connect

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,6
Funcionalidades
4,5
Relación calidad-precio
4,5

Probabilidad de recomendación

8,7/10

GoTo Connect tiene una valoración global de 4,5 estrellas sobre 5 según las 641 opiniones de usuarios de Capterra.

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Juan Pablo
Director en Ecuador
Diseño, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Un agran herramienta para Call Centers

4,0 hace 11 meses

Comentarios: Usualmente lo usamos cuando clientes nos piden hacer el lanzamiento o la activación de una campaña y nos presentan una base de datos para la generación de leads

Puntos a favor:

La facilidad de uso, y las posibilidades que representa la configuraciñon administrativa del sistema, es baste solido por sus varios años en el mercado

Contras:

Definitivamente el precio, el pago mensual no me parece adecuado

Rolando Enrique
Asesor teléfonico en México
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Buen sofware

5,0 hace 2 meses

Comentarios: Todo muy bien

Puntos a favor:

Programa fácil de usar y entendimiento para los usuarios y conectividad muy fácil

Contras:

Al principio sí hay que entender su funcionalidad y configurar a la necesidad de lo que se requiere ya después es muy fácil acceso

jose luis
Jefe contaduria en Argentina
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Goto

2,0 hace 3 meses

Puntos a favor:

Facil acesso en las charlas y conversacones

Contras:

Costoso el software original para ser compartido

Ezra
Ezra
Co Owner en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Jive is a great price with all features needed

5,0 hace 4 años

Comentarios: Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device.

Puntos a favor:

I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan.

Contras:

Jive seems to be great so far, cant complain

Rich
VP en EE. UU.
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Very pleased

5,0 hace 4 semanas Nuevo

Comentarios: Been a user for 5 or so years, as they make improvements the service only gets better

Puntos a favor:

GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection.

Contras:

I have no complaints, I rarely have any glitches or issues

Usuario verificado
Talent Acquisition Partner en EE. UU.
Usuario de Linkedin verificado
Software informático, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Decent phone system but the connection is not great

3,0 hace 2 meses Nuevo

Puntos a favor:

It's very easy to learn. You will not need much training on it.

Contras:

The connection on audio calls is not the best. I've had quite a few calls that drop.

Jaden
IT Specialist en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Connect center is great for admins

5,0 hace 3 meses

Comentarios: Great for monitoring

Puntos a favor:

I really liked the ability to check total calls as well as the monitoring in the que. It is great to be able to see who is on a call and who is next up.

Contras:

Only issue is having to switch between views to see the different ques in the way I wanted

Jenny
Office Manager en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Go to Connect has set me free!

5,0 hace 2 meses Nuevo

Comentarios: This phone service was recommended to us by a company we work with and has been perfect for our needs. Customer service is very good as well.

Puntos a favor:

This software has allowed me to work from home and also be responsive to customers and employees while out running errands etc.

Contras:

*Occasional* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from.

Allison
Office Manager en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

GoTo VOIP review

5,0 la semana pasada Nuevo

Comentarios: great customer support and reliable phone service

Puntos a favor:

A user-friendly platform, unlimited lines, able to preset office hours and after hours emergency line, so many helpful features!

Contras:

There was a slight learning curve with the platform and features, I did need to make a few calls for support to figure out certain things

Chandler
Account manager en EE. UU.
Energías renovables y medio ambiente, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to manage.

4,0 el mes pasado Nuevo

Puntos a favor:

I can manage all of my agent's phone calls and their effectiveness. I can see how many times they miss a call, and it helps track how well they are doing their jobs.

Contras:

If a call is missed, it will oftentimes get stuck in the queue. It will not allow anyone to end up taking the call at all.

Anna
Director en Canadá
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

easy fast remote help tool

4,0 hace 4 semanas Nuevo

Puntos a favor:

we used to connect with our IT department to problem solving for remote agents, worked fine

Contras:

no practical issues, it easy to connect for not very tech savvy agents

Ouattara
Ouattara
Telecom Technician en Costa de Marfil
Usuario de Linkedin verificado
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

A great tool for voip

4,0 el mes pasado Nuevo

Comentarios: A potent and efficient tool for small and medium-sized companies. For the management of a call center, or between collaborators, to be used on PC, for the control of the VOIP or group call. Good quality of operation and transmission.

Puntos a favor:

Goto Connect offers a lot of services. call management, sms, fax, put on hold, group calls, even conference calls, and many other services. Not very popular, it's for business rather than personal way. It is a powerful softphone for your IP call services. On the transmission side, nothing to reproach and envy from its competitors.

Contras:

The real problem with softphone is their mobile app, bug, sms sending/receiving failure, notification problem. I recommend it more on PC

nestor
Proposal en Puerto Rico
Almacenamiento, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Excellent

5,0 el mes pasado Nuevo

Comentarios: Perfect

Puntos a favor:

like most about this software is a excellent tool to work and its easy to beginners learn

Contras:

least about this software overall its good in all matters

Stephen
Director of Special Projects en EE. UU.
Veterinaria, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Everything we wanted from a phone system and more

5,0 hace 2 años

Comentarios: Moving to GoToConnect just before COVID lockdowns was a godsend. The ability to have staff work from home was a huge help. While the onboarding process was intense, GTC staff were there at every step to help. And the customer support ever since, at every step and for every issue, has been fantastic. My favorite fact is that I have yet to be transferred to another associate when I call in. Every representative has been able to resolve my issue every time.

Puntos a favor:

First off, GoToConnect is simply a great product. It does what it does well and without issue. We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization. We can design plans where the phones in certain rooms only ring at certain times. There are options to adjust the length of time before calls are routed to voicemail. You can create messages that play according to when the call is received (before/after hours, lunch, emergency closure). Staff members can even log into the system and work from home. GTC offers cloud based call recording. We only recently began utilizing that feature (more options than we can even think about) but have found it to be incredibly helpful. If there is ever a problem with a client, we can just review the call and have proof to resolve the dispute. GTC offers unparalleled customer support. It may well be among the five best customer support experiences I have ever encountered. And these are complicated, in-depth issues that they help us with. But their staff know their business and are able to resolve the issues every time.

Contras:

The onboarding process was lengthy, complicated and intense. Switching from a standard wired phone system to a VOIP system is a big switch for any company but especially for one without a real IT department. GoToConnect offers more features and capabilities than we can even understand or utilize. At times, the sheer number of opportunities can become paralyzing. The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two. On a "old school" system with a hold button and blinking lights for each line, that process was second nature for those of us with a few years of that process. Moving to a VOIP where you don't really have "lines" is still tripping us up.

Joel
Associate Pastor en
Filantropía, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Using Jive Communications PBX as a small business Solution

5,0 hace 6 años

Comentarios: Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price. Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines. In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment. Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out. They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started. Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients.

Puntos a favor:

* Very reasonable cost. * Great Customer Service * Free virtual extensions (forwarding to mobile phones) * Easy to use web interface. * Good voice quality

Contras:

* Some issues with billing (but they got that sorted out) * Fax service is not as easy to use. * Slower delivery with phones (but that was due to a glitch in their system)

Cina
office manager en EE. UU.
Telecomunicaciones, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Jive - highly recommended!

5,0 hace 4 años

Comentarios: We have been Jive customers for more than 3 years now. I am not always accepting of changes, so I was not very happy when I had to learn how to use the new phone--but boy am I glad now that my boss made the decision to switch to Jive's VoIP phone system solution. We have different phones, but the one I like the most is the one that works just like my cell--it has a touch screen and it is so easy to use.

Puntos a favor:

Jive is very customizable! You can make changes on the fly; you can access the system on your desk phone, your cell phone or even your computer. I like how you can go into the portal and change the dial plan, close the office and temporarily forward phone calls to another line or office, then revert it back to normal--all with relative ease. I also like how you get so many features that are included -- they don't nickel and dime for each thing! One more thing I like is the presence monitoring on the phones, I can see on my phone screen if one of my coworkers is on a call so I know if I should transfer the caller or just send them to voice mail.

Contras:

Faxing is limited to 5 pages or less. However, now that I think about that, I hardly get any faxes anymore because people simply send me PDFs instead.

Jon
Data Services Manager en EE. UU.
Estudios de mercado, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

GoToConnect (Jive)

4,0 hace 2 años

Comentarios: Great! They are the best value for the money without the big price tag

Puntos a favor:

We have been a customer since before GoToConnect bought them out. Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them

Contras:

International dialing. If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries

David
CEO/Owner en EE. UU.
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Client review

5,0 hace 4 años

Comentarios: I can't think of a company I have used in the past decade on my phone service that has been as responsive as Jive. They are not perfect and stuff happens, but they will double their efforts to make sure it is corrected and they will follow up with you so you are not left in the dark. As far as just asking for directions on the setup and using the interface for daily login info, it is quite easy.
They are an outstanding company for service, support and product, what a great combination.

Puntos a favor:

I have been with the service prior to Jive buying out the previous company. I can tell you the improvements to software and interface has been upgraded to a very high level, you can see the flow on setting call sequences and ring groups. I have need help on items and even a recent phone purchase and porting over a number. Let me tell you this team is great, I had them provision the new phone and set up the new number and ship the new phone to me. The phone cost was a couple dollars higher than buying on Amazon. I would pay them that amount everyday and more. They are outstanding in service and support, they emailed me multiple times on updates, directed me to different departments for sales and service. I do not see myself with any other company that has treated my very small business with such support. The will walk you thru the software and you will see how intuitive it is. They in my personal opinion are the best.

Contras:

There is a lot you can do and the down side is if you do not use it everyday, as when your are setup thing just run. So, when you do need to add or change something it is a learning curve as I only need to address the software once or twice a year. I am discussing the setup software, the actual login user interface is quite easy to use, I do use that more often and it make life simpler.

Jessica
Front Office Coordinator en EE. UU.
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great Software for VOIP

5,0 hace 4 años

Comentarios: Overall, Jive is one of the best VOIPs out there. The issues are minimal and you get great customer service, plus the Jive website is so easy to use.

Puntos a favor:

I love the ease of customizing settings on the website. I manage the schedule daily and can make changes to the ring groups or different phone lines easily. If I do have a question, I am usually able to get ahold of someone at Jive rather quickly and they can make the changes for me but also walk me through how to do it for next time. The support team at Jive is very responsive.

Contras:

My main point of contention is that Jive doesn't keep logs of when there are issues with the phones. For example, we had someone call about 6 times after hours on a Friday, which we didn't find out about til we returned to the office Monday, and the techs couldn't help us figure out what the issue was or why the calls kept getting rerouted back to the main line instead of going to the after hours emergency line. The tech said it is best to call right after the incident happens, which would have been impossible for us since it was after hours!

David
CEO en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Jive is a VOIP service provider. Solid user interface and stellar customer support.

5,0 hace 5 años

Comentarios: It runs our telephony infrastructure.

Puntos a favor:

Jive is a VOIP service provider that provides a very elegant and easy to navigate user interface for small to medium sized business voice services. But VOIP implementation is complex, what is most notable is both the response time and the quality of knowledge in the customer support team. They should be on a competitive short list, but should probably be picked over their competition because of their support staff.

Contras:

I only have any minor quibbles with the software, but first it is important to note there are significant complexities to implementing VOIP over data networks. While jive's voice services can operate over a wide variety of network configurations, it is very important to make sure the network infrastructure can support the prioritization of Jive voice services on the network or the jive voice traffic is segregated to a router and switch configuration that is optimized for VOIP. One minor note is the iOS VOIP app doesn't relay full caller id information and does not send an alert when it is disconnected. The UI on the app needs a little polish as well, but perfectly fine for most users.

João
João
IT Analyst en Brasil
Usuario de Linkedin verificado
Transporte/transporte en camión/ferrocarril, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Video and audio in one platform.

5,0 el año pasado

Comentarios: With the COVID pandemic, the GoToConnect platform helped employees to collaborate due to the quarantine and everyone working from their homes. We use the voip service a lot to communicate for free and the videoconference feature to make regular meetings, presentations and training. The experience was very good.

Puntos a favor:

GoToConnect has everything we need to work away from the office and maintain optimal communication. In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems. I use it every day to chat with my colleagues and clients, using Voip when something is fast and when it requires a presentation I do online meetings.

Contras:

GoToConnect still has some instabilities on android where it happened to close the application without my permission. But I see that on PC I have nothing to complain about.

Julie
Head of HR en EE. UU.
Fabricación de productos eléctricos/electrónicos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Good, efficient, saves me money but has issues

4,0 hace 5 años

Puntos a favor:

Automated options are great. The eFax set up is great. I use it multiple times a week. I don’t have any problems with that. 24/7 customer service is helpful since I am Open everyday. I was able to save, per month on combining my 4 lines together.

Contras:

Customer service needs more training. They did not know that an intercom option. Whenever I have an issue, sometimes after calling the customer service team, they fix it but can’t explain to me how they fixed it. Sometimes the reception is a little off for whatever reason because I have had customers call and can’t hear us or we can’t hear them. The dial plan needs work. I have so many lines and different auto attendants, it gets messy but the dial plan needs to light up between dial plans or something to identify the lines. It gets super confusing. Everything is connected via internet. If that’s down, I’m screwed.

Blake
Mr en Canadá
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Using Jive

4,0 hace 4 años

Comentarios: Replacing old Nortel PBXes, other VOIP implementations, and other patchwork phone systems is nice -- once all the kinks are worked out of a Jive PBX for a client it's pretty great. The Tier 2 / 3 Support is also excellent, when they are needed.

Puntos a favor:

Lots of features. Once configured properly, it works very nicely and we have had few issues for production PBXes.

Contras:

Lots of features - some of the management through the GUI to turn on or adjust features is unintuitive and probably unnecessarily so. Some of resolutions for issues seen during migrations to Jive took too long -- considering how critical regular phone service is for business, even now with all of the other communications tech options available.

Rex
Rex
President en EE. UU.
Usuario de Linkedin verificado
Seguridad informática y de redes, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best VoIP!

5,0 hace 3 años

Comentarios: Great! Best VoIP solution on the market! integration with their video conferencing solution is currently free. They are always upgrading and imporving. Full of features to meet the growing small business.

Puntos a favor:

Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone.

Contras:

No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes.

John
Planning & Investment Analyst en EE. UU.
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Solid VOIP System

4,0 hace 3 años

Comentarios: My experience with Jive was a pleasant one. At the time it was a significant upgrade from our old system and is certainly an adequate solution for a small office with a VOIP need.

Puntos a favor:

At the time that our firm made the switch to this system it was a major improvement to our old phone system. For the first time we were able to have custom call handling rules, we could assign temporary voicemails without terminating the standard voicemail, and we had the visibility to see if other team members were on the phone from our own desks.

Contras:

What I have learned since moving on to a different software is that competitors allow much more customization in the dial plan, address book, e-faxing, and vacation planning. While this system is perfectly adequate for a home office or simple office, it is not conducive to a large network of employees.