Opiniones de GoTo Connect

Un agran herramienta para Call Centers

Comentarios: Usualmente lo usamos cuando clientes nos piden hacer el lanzamiento o la activación de una campaña y nos presentan una base de datos para la generación de leads

Puntos a favor:

La facilidad de uso, y las posibilidades que representa la configuraciñon administrativa del sistema, es baste solido por sus varios años en el mercado

Contras:

Definitivamente el precio, el pago mensual no me parece adecuado

Buen sofware

Comentarios: Todo muy bien

Puntos a favor:

Programa fácil de usar y entendimiento para los usuarios y conectividad muy fácil

Contras:

Al principio sí hay que entender su funcionalidad y configurar a la necesidad de lo que se requiere ya después es muy fácil acceso

Goto

Puntos a favor:

Facil acesso en las charlas y conversacones

Contras:

Costoso el software original para ser compartido

Quality Online meetings that amount to Excellent team collaboration

Comentarios: I would recommend Go to connect to anyone seeking to end team collaboration challenges. It is a perfect tool that has made remote working sweet and team collaboration soo easy for us at Optiven Limited which on the other hand has increased our efficiency and productivity.

Puntos a favor:

Go to connect has been one of the easiest tool to adopt in any workspace type since it integrates with a number of popular CRMs, Customer help systems and productivity tools. And together they help to harmonize ,streamline and improve efficiency of all business processes. Also it's interface is soo user friendly and simple to be used by every individual in optiven. We are able to organize online meetings and share the link with the team. The participants gets reminder emails prior to the meeting to ensure no one is not informed on the date and time the meeting will happen. During the meeting the quality of audio and video is spectacular and the facilitator can share his screen in case of slide presentation. Also the ability to record the meeting while in progress for later reference is worth noting. And you get all the above quality VoIP features without being overpriced which is a real deal when it comes to value for money

Contras:

Without reliable internet connection, Goto meeting can really stress you out. Also the support team is another area that needs a lot of attention. They are sometimes not soo informed about an enquiry and you end up talking with 2 or more agents and still don't get a conclusive solution to the challenge.

Excellent VOIP Service!

Comentarios: I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Puntos a favor:

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Contras:

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

It works, but not well, and it has such great potential.

Comentarios: Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Puntos a favor:

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Contras:

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

My GoTo VoIP provider

Comentarios: Overall, I would recommend GoTo to my peers. It is a quality VoIP solution that has several advanced features without being overpriced vs its competition.

Puntos a favor:

GoTo offers good voice quality as well as video conferencing. I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform

Contras:

While it is reliable most of the time, calls have gotten choppy in the past. This is rare however and happens less than once a month.

Very pleased

Comentarios: Been a user for 5 or so years, as they make improvements the service only gets better

Puntos a favor:

GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection.

Contras:

I have no complaints, I rarely have any glitches or issues

Ok, But Not Great

Comentarios: It hasn't been horrible, but it hasn't been great either. When my contract expires in a few months I'll be looking to move to a new product.

Puntos a favor:

This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere.

Contras:

Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y.

Perfect Product for All-in-out

Comentarios: It's one of the least buggy software out there when it comes to video and audio conferencing.

Puntos a favor:

It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control.

Contras:

The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can

The best phone app

Comentarios: Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time.

Puntos a favor:

It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people.

Contras:

that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service.

Jive is a great price with all features needed

Comentarios: Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device.

Puntos a favor:

I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan.

Contras:

Jive seems to be great so far, cant complain

Good quality audio and video app

Puntos a favor:

- Easy to deploy and use.- Good quality of voice and clarity video.- Ideal for international calling at cheap rates.- It is sturdy and efficient.- It does not require any hardware. Just connect on any server and dial.

Contras:

- Requires strong internet connection.- Sometimes the phone calls are unresponsive.

Never Missing A Call

Comentarios: Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.

Puntos a favor:

Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Contras:

The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Using Jive Communications PBX as a small business Solution

Comentarios: Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price. Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines. In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment. Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out. They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started. Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients.

Puntos a favor:

* Very reasonable cost. * Great Customer Service * Free virtual extensions (forwarding to mobile phones) * Easy to use web interface. * Good voice quality

Contras:

* Some issues with billing (but they got that sorted out) * Fax service is not as easy to use. * Slower delivery with phones (but that was due to a glitch in their system)

Jive - highly recommended!

Comentarios: We have been Jive customers for more than 3 years now. I am not always accepting of changes, so I was not very happy when I had to learn how to use the new phone--but boy am I glad now that my boss made the decision to switch to Jive's VoIP phone system solution. We have different phones, but the one I like the most is the one that works just like my cell--it has a touch screen and it is so easy to use.

Puntos a favor:

Jive is very customizable! You can make changes on the fly; you can access the system on your desk phone, your cell phone or even your computer. I like how you can go into the portal and change the dial plan, close the office and temporarily forward phone calls to another line or office, then revert it back to normal--all with relative ease. I also like how you get so many features that are included -- they don't nickel and dime for each thing! One more thing I like is the presence monitoring on the phones, I can see on my phone screen if one of my coworkers is on a call so I know if I should transfer the caller or just send them to voice mail.

Contras:

Faxing is limited to 5 pages or less. However, now that I think about that, I hardly get any faxes anymore because people simply send me PDFs instead.

GoToConnect (Jive)

Comentarios: Great! They are the best value for the money without the big price tag

Puntos a favor:

We have been a customer since before GoToConnect bought them out. Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them

Contras:

International dialing. If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries

5yrs and still satisified

Comentarios: substantial cost savings year over year with fully administrative capability. If you want to perform much of the admin yourself (I do!) the incredibly robust capabilities make it possible to create a system that rivals far more expensive large scale corporate phone solutions.

Puntos a favor:

feature rich for an exceptionally affordable service. allows a SMB to leverage capabilities that simulate larger scale company profiles. Positive interaction with reps and developers allows for valued evolution of the product to maintain pace with industry advancements. For a telecom background admin, the platform provides robust capabilities but rabbit holes are also a danger! Cloud provisioning allows easy admin from any location. Formerly week basic reporting just recently enhanced (in beta) and looking very promising. Improved mobile app allows for reliable out of office experience call management.

Contras:

proprietary platform requires that some features are deployed using building blocks rather than one touch provisioning for some basic needs. That is as negative as it gets.

An utter failure of cloud based phone services, at least for mobile apps.

Comentarios: This company simply cannot deliver MOST of what if promises when you sign up. Their mobile app is an utter failure. Their concept and price structure is great; sadly, the services just don't work. Here are the items that do not actually work: 1. Call Waiting (if you can believe it!). If you accept any call that comes through on call waiting, it will automatically disconnect the other caller. After extensive discussion with the tech team and management, they simply said its they don't see any way of fixing this feature, which is just unbelievable. 2. Also, their Caller ID will NEVER alert you that you have an incoming call while you're on an active call on your iPhone because it does not make any sounds to alert you of the incoming call. Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future. 3. If you have multiple phone numbers like I do, their system is not setup to let you choose which number you can call out from. Their app does not display your phone numbers, so its always a guessing game. NOTE: They will tell you that they have created a new mobile App called GoToConnect which resolves the issues. DO NOT BELIEVE THIS! Their new app resolves NOTHING. It has more limitations than their preceding app called JIVE, which is an equal failure. 4. Their caller ID is a failure because it displays the caller's number using a moving banner that is too slow to see

Puntos a favor:

Pricing is good. that's all. But still not worth all of the failed features.

Contras:

The most basic features of their mobile app does not work. See review for detailed explanation. A lot of false promises were made by ambitious sales people, none of which they were able to keep. I have no idea how anyone could leave a positive review for this company.

Jive is a VOIP service provider. Solid user interface and stellar customer support.

Comentarios: It runs our telephony infrastructure.

Puntos a favor:

Jive is a VOIP service provider that provides a very elegant and easy to navigate user interface for small to medium sized business voice services. But VOIP implementation is complex, what is most notable is both the response time and the quality of knowledge in the customer support team. They should be on a competitive short list, but should probably be picked over their competition because of their support staff.

Contras:

I only have any minor quibbles with the software, but first it is important to note there are significant complexities to implementing VOIP over data networks. While jive's voice services can operate over a wide variety of network configurations, it is very important to make sure the network infrastructure can support the prioritization of Jive voice services on the network or the jive voice traffic is segregated to a router and switch configuration that is optimized for VOIP. One minor note is the iOS VOIP app doesn't relay full caller id information and does not send an alert when it is disconnected. The UI on the app needs a little polish as well, but perfectly fine for most users.

Jive is toos

Comentarios: Overall, they are a good company to work with. If I was to compare them to other VoIP host, they are the best but is that good enough. Customers are extremely demanding and being the best of a subpar service industry is not tolerated. They should support their partners almore when it comes to failures on their part. Be proactive in testing and implementation, not reactive.

Puntos a favor:

Jive has made the implementation of their services very smooth. The phone Retal is extremely user friendly for both the customer and the partner.

Contras:

Jive has dropped the ball on intergrating with non-VoIP compatible systems such as access controls. They have made improvements with this but it’s still a point of frustration. Jive also commits to supporting older VoIP equipment but in the end are unable to do so on some models. I would suggest they thoroughly test before committing to supporting it.

Inexpensive VOIP phone system

Comentarios: Saved a lot of money using their VOIP over using a traditional landline provider. Voice quality is excellent . They have capability of voicemail and forwarding phone numbers all in the admin panel

Puntos a favor:

This software is very easy to use once you learn a little bit about it. It has great voice clarity. If you have problems setting it up you can contact customer service and they can log into you system and walk you through the steps to set something up. No long wait times foc customer service either.

Contras:

Everything about the system is pretty straight forward. I have not found any features that are missing.

Jive has transformed my regular answering system to a professional automated line.

Comentarios: I like the phone support. Representatives can talk you through everything and explain all your questions. They can also set up your phone line in the customized way you want it. You can put multiple people on hold. If anything doesn't make sense you can call anytime for support.
I like all the features Jive has to offer for your line. You can add or remove features depending on your needs for phone service. They have capacity for voicemail and personalized voicemail setup.

Puntos a favor:

I like the phone support. Representatives can talk you through everything and explain all your questions. They can also set up your phone line in the customized way you want it. You can put multiple people on hold. If anything doesn't make sense you can call anytime for support. I like all the features Jive has to offer for your line. You can add or remove features depending on your needs for phone service. They have capacity for voicemail and personalized voicemail setup.

Contras:

I like the phone support. Representatives can talk you through everything and explain all your questions. They can also set up your phone line in the customized way you want it. You can put multiple people on hold. If anything doesn't make sense you can call anytime for support. I like all the features Jive has to offer for your line. You can add or remove features depending on your needs for phone service. They have capacity for voicemail and personalized voicemail setup.

Best VoIP!

Comentarios: Great! Best VoIP solution on the market! integration with their video conferencing solution is currently free. They are always upgrading and imporving. Full of features to meet the growing small business.

Puntos a favor:

Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone.

Contras:

No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes.

Great VoIP service with just a few tiny kinks that could be worked out!

Comentarios: Overall I'm happy we switched from a landline system to Jive VoIP. Great phone quality, decent customer service. I'd recommend it!

Puntos a favor:

It's super easy to use. Onboarding was easy (at first the rep wouldn't contact us and we had to chase someone down to help with onboarding), but overall they are kind and try to assist. Everyone on the phones seems very in-tune with the online system for setup and programming. Very little downtime (if ever--it has yet to go down since we signed up which was many many months ago), and voice quality is great.

Contras:

There are a LOT of "incompatible routers", which is difficult because our router is provided by Comcast and is for business use. If they have so many incompatible routers, I wish they'd provide a list of compatible ones (there isn't one--except for a bunch that Jive sells on their end that is impossible to get quickly). Customer service, though helpful, often times requires a "ticket" and then takes a long time to get back to us.