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Sobre Drip

Drip es el primer CRM de comercio electrónico del mundo. Miles de comercializadores B2C ya no utilizan los ESP tradicionales y están vendiendo más con Drip.

Descubre más sobre Drip

Puntos a favor:

Their multichannel touchpoints help me to maximize the contact I have with clients and make sure I'm hitting them where they'll actually see me.

Contras:

Expensive in the market when compared to other tools and it is burden for freelancers and early stage bloggers.

Valoraciones de Drip

Evaluación media

Facilidad de uso
4,1
Atención al cliente
4,2
Funcionalidades
4,4
Relación calidad-precio
4,2

Probabilidad de recomendación

8,1/10

Drip tiene una valoración global de 4,4 estrellas sobre 5 según las 183 opiniones de usuarios de Capterra.

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Filtrar opiniones (183)

David
David
Estudiante universitario en Ecuador
Usuario de Linkedin verificado
Educación primaria/secundaria, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Mi aportación a Drip

5,0 el año pasado

Comentarios: Gracias a esta herramienta puedo enviar de forma casi automática y automatizada correos que puedo programar para informar a mis colaboradores o afiliados de información importante.

Puntos a favor:

Drip me da la facilidad de enviar correos a mis afiliados de forma rápida y masiva, ahorrándome tiempo en cada sesión de envio.

Contras:

Una opción que pueden implementar es la combinación de dos dominios como gmail y hotmail.

Mark
Mark
Owner | Sales | Project Manager en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Drip is the best email/marketing automation software on the planet! I know as I have tested them all

5,0 hace 7 años

Comentarios: Drip integrates with just about everything and it is pretty easy to use. The future of marketing from your website is "website personalization" which will create a unique experience for each and every person. Your business also needs to track prospect/customer activity across multiple channels and deliver a customized experience. Nothing makes me leave a website faster than when a website asks me to download something i have already downloaded. The days of one size fits all marketing have come and gone. With Drip, and a few 3rd party apps, I believe you can deliver an online experience like no other that will surely get you noticed and help you stand above your competition.

Puntos a favor:

Drip is the dream marketing software I was dreaming of back in 2012 when I first started with another expensive email/marketing automation platform. Out of the box, Drip doesn't need 3rd party apps to format data like making sure names are capitalized. I am a marketing automation geek, and Drip allows you to add just about any other type of marketing software layer like surveys, onsite retargeting, send text messages, and even integrate Facebook messenger and Facebook ads just to name a few. (Some 3rd party apps required) Using Drip and a few items I mentioned above, you can passively profile and lead score all of your prospects to see: - which ones are hot (Drip can send an email to your sales team so they make contact), - which ones are still in research mode (send these leads more content to help them make a decision via email, SMS or a Facebook message), - and which ones are just tire kickers. No sense running paid ads to tire kickers, right? You can even personalize your website so that people who downloaded your freebie, don't get asked to download it again. That is powerful! (3rd party app needed) I have moved all of my clients over to Drip from 3 other platforms and we are seeing much better results. If you are considering email & marketing automation automation software for your business, take a good look at Drip. They have a certification program, so you might want to check out graduates to lend you a hand if needed.

Lucas
CEO en Brasil
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ok, but looks like it has no UI updates or improvements in the last 2 years

4,0 hace 2 años

Comentarios: it's been a good two years, the tool is very reliable, but it's just not worth the price compared to the competition. it is slower, difficult to handle and to create automations.

Puntos a favor:

reliable, good segmentations and data processing possibilities.

Contras:

too expensive, UI not so good, constantly slow.

Respuesta de Drip

hace 2 años

Hi Lucas I'm glad you've had two good years with Drip and find it very reliable. The UI is a focus area for us. Most find it really good. But we are always open to hearing constructive feedback from customers - thank you for that, Lucas. I wish you Happy Holidays. Best regards, Sebastian from Drip.

Eugen
Java Consultant en Rumania
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

State of Drip - post LeadPages acquisition

1,0 hace 6 años

Comentarios: Drip used to be great. Really great. I've been with them since the very early days and I never had any problems. Plus, their support was excellent.
Unfortunately, after the LeadPages acquisition, things started getting progressively worse. Not right away, but slowly, automation started failing, workflows would get stuck, or simply not fire for no particular reason, etc. And support times got slowly worse until the crazy point we're at today, with support getting back with feedback after more than a week almost each and every time.
I never thought I'd be writing a negative review for Drip of all things. But, here I am, planning my migration.

Puntos a favor:

The automation is top-notch. When it works.

Contras:

The automation simply doesn't work all the time. For now particular reason, workflows get stuck, or just don't fire. Tags get applied twice. And support is, well, they're just not there. The support wait-times on my last few issues was litteraly always 8-9 days until the first answer from them.

Respuesta de Drip

hace 6 años

Hello, Eugen, Thanks for putting your trust in Drip these past few years and for taking the time to tell us about your experience. The truth is that we¿ve been growing pretty quickly this past year, and our own growth kind of outgrew our support britches for a little while. That being said, we¿ve been busy expanding our support squad. While support had previously been offered from 9 am ¿ 5 pm, M¿F, we¿re now helping people an extra 20 hours per week from 7 am ¿ 7 pm, M¿F. This has cut our support response time significantly, and our No. 1 aim is to help answer everyone¿s questions well within the 24-hour mark. We don¿t ever want people to feel like they¿ve been left hanging, and we¿re sorry you¿ve felt some pangs as we grow. We haven¿t been seeing any issues on our end in regard to automations working, but we¿re hoping that we¿ll be better able to answer your concerns with our extended support. Thanks again for your review and for riding along with us as we grow.

Steven
Content Creator en EE. UU.
Producción audiovisual, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A big jump forward in my business!

5,0 hace 4 años

Comentarios: Excellent. I need data to survive and I need to know what my customers are looking at. I can segment things, see which headlines work best, and give my customers a better product.

Puntos a favor:

Numbers don't lie. Data is king, and Drip gets me the data I need to reach my audience, particularly as an established business with a large email list. The bigger you are, the easier things run through Drip.

Contras:

It takes some getting used to when creating workflows and automations, but it's no more difficult to use than any other product out there.

Brian
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Drip automates our email flows

5,0 hace 4 años

Comentarios: Slow start due to steep learning curve, but very capable and advanced once mastered.

Puntos a favor:

We use Drip for always-on campaigns, like our website's lead magnet. In fact, creating an attractive lead magnet for our site was super easy to do.

Contras:

There is a learning curve for both terminology, and how to set up campaigns and workflows. But once you get the hang of it, it's a really advanced software.

Ray
CMO en Canadá
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Drip is for drips!

2,0 hace 5 años

Comentarios: We use drip to reach out and connect with Jigglar users to showcase new marketing templates and let them know about upcoming training events etc. We like to connect via email with our people each day. Sadly, Drip is totally underwhelming and getting involved was a big mistake.

Puntos a favor:

I like the fact you can schedule a second email that only goes to recipients that didn't open the first email. Apart from that, there are plenty of other email products around with Drip's features

Contras:

1. The product is glitchy with lots of bugs and definitely NOT ready for market. 2. The 'error please refresh' message is constantly appearing 3. After copying and pasting or trying to set up a hyperlink, the site often freezes 4. I can only set one hyperlink per email 5. Despite following instructions like formatting images to the correct size images or justifying images to the left they still come out floating in the middle 6. Support is terrible. When a Drip support team member eventually gets back to you (usually takes days) all they do is ask dumb questions.

Carlos
Director of Design and Development en EE. UU.
Diseño, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

A serious contender as an ecommerce CRM

5,0 hace 5 años

Comentarios: It has been great. The CRM is truly geared towards Ecommerce and there are many ways you can configure the platform for your specific needs.

Puntos a favor:

I really like the concept behind it. The interface is intuitive and easy to use even for new users. You can configure your campaigns in many different ways and you can know with details what people are doing on your website and what emails are they reading.

Contras:

The email creator isn't very easy to use. I prefer other interfaces that are more polished. Also, if you aren't using their forms you cannot get statistics into your website.

Shauna
CEO en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Drip was too hard to use

3,0 hace 5 años

Comentarios: Saw great reviews for Drip so got it set up for a client. After about 3 months, no one on the team wanted to use it anymore. The dashboard isn't the most intuitive and setting up automations was a clunky experience at best.

Puntos a favor:

Good deliverability. Emails easy to customize.

Contras:

The dashboard isn't intuitive. All team members found themselves confused when setting up automations, which is the core reason for us to have this kind of software.

Luis
Owner en EE. UU.
Logística y cadena de suministro, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Drip will help your Marketing for your Business

4,0 hace 10 meses

Puntos a favor:

I liked the fact that it would communicate and market your business all at once.

Contras:

The price was a little high for a software that promises to reach pit and connect you with future customers.

Edward
Edward
Affiliate Marketing Specialist en Italia
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Elevate Your Engagement Through Automated Emails with Drip

5,0 hace 2 años

Comentarios: Drip email marketing is a great way for businesses to maintain relationships with their customers. Drip campaigns are automated emails that are sent to customers over a period of time. The goal of drip email campaigns is to provide customers with valuable content that will help build trust and loyalty in the business in a fast and easy way.

Puntos a favor:

There are some key qualities that make them stand out from the competition: workflows, rules, and campaigns. Workflows allow marketers to set up automated sequences of emails that are sent when triggered by an event or user action. This helps ensure that customers receive targeted messages at the right times, driving engagement and sales. With easy-to-use visual workflow builders, it’s simple to get started with creating powerful automation sequences in no time. Rules provide businesses with greater control over how they interact with their customers. They can be used to trigger events based on customer behavior such as abandoning a cart or signing up for a newsletter subscription. Campaigns are beneficial because they can be personalized, allowing businesses to tailor emails to best fit the needs of their customer segment. They also enable businesses to nurture leads by sending out timely and relevant emails, allowing them to convert more leads into sales.

Contras:

Despite its widespread appeal, it isn’t designed for everyone. Instead, Drip has a steep learning curve and is tailored toward an expert audience.

Respuesta de Drip

hace 2 años

Hi Edward Thank you for your review. We appreciate that! We are happy that you find so many of our features useful. Best regards, Sebastian from Drip

Usuario verificado
Usuario de Linkedin verificado
Muebles, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Drip is a lean email marketing automation platform laser-focused on workflows that's great for B2Bs.

5,0 hace 7 años

Comentarios: We were able to significantly cut costs from our previous ESP by switching to Drip while retaining most of our functionality (only losing landing pages, but Leadpages offers a good alternative that is still affordable at a fraction of the price). We are in the process of moving to a marketing automation suite only because one problem we encountered with Drip was that it was difficult to synchronize data between our legacy platforms.

Puntos a favor:

Drip has the powerful automation features that you often have to pay thousands of dollars more a year for with marketing suite platforms. If you only need the automated email portion and not all the other features, Drip delivers a streamlined experienced that's designed to cater to B2B users that want to utilize nurture campaigns to cultivate and convert leads. Because of this, creating workflows is incredibly simple and intuitive. The platform also has some interesting features you don't find in many other ESPs, such as being able to check a box to re-send emails using a different subject line to contacts who don't open the first one. It also does not deal with contacts in lists, but rather contacts live in only one instance in the platform and rather than using lists to segment your contacts, you use tags. Some may dislike this approach, but I personally find being able to get away from endless lists to be liberating.

Contras:

The platform lacks a WYSIWG editor, and only works with html or plain text. While this may be fine for many users, it might be off-putting for those less tech-savvy users who are used to creating and editing emails inside of their ESP. Also, the platform, in my opinion, is deceptively counter-intuitive despite its simple appearances. As someone who has used several of the popular ESPs on the market (Mail Chimp, Constant Contact, Stampready, etc...) I found the process to create and send emails confusing and had to contact support several times initially. This was rather frustrating because at the time they only offered support via email. I understand that they are trying to expand support to other methods however. I like to call someone if I'm having a problem, so the lack of phone support was a miss for me.

Respuesta de Drip

hace 6 años

Hi there, Thank you so much for taking the time to write us a review. I wanted to let you know of the changes to our email editor since your review. We now offer a Visual Builder which is a really awesome way to showcase what you¿re offering through the power of pictures without messing with any code. Simply point and click to add images, buttons, columns, and more. It¿s a whole new way to brand your emails, showcase your products, and sell more stuff! Thanks again, Sam from Drip

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Drip has the most powerful automation to grow your bussiness

4,0 hace 3 años

Comentarios: Drip is excellent platform for E-commerce business. We can create landing pages, email templates , sign up forms, workflows all at one place. We can start using drip from $19 per month.

Puntos a favor:

Drip automation and Workflows are best in the industry. We can download and select pre-built workflows from their library and can edit before going live. We can select any pre-built email template from their library or we can use drag and drop feature to create responsive email templates. The drag and drop feature for creating Email template is excellent.

Contras:

The support team takes more time to solve your issue. Drip pricing goes upto $1500 per month. User interface is outdated must be redesign.

Wells
Wells
President en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent for tracking easy, one-off emails and campaigns

5,0 hace 6 años

Comentarios: Our overall experience has been excellent. We were really pleased with the extremely high open rate of our latest Broadcast Emails. In was no hassle to upload dozens of new emails and get a message out in a hurry. We also like the integration with our CRM and with LeadPages.net.

Puntos a favor:

Drip has a feature called Broadcast Emails that allow you to easily compose a single email, filter the people you want to send to using tags, preview the email, send it and track the responses. We use that to send our customers quick announcements about changes in their subscription products and for reminders about upcoming events. Broadcast Emails are a great way to get started. Then you can graduate to campaigns that use a series of emails with powerful branching, follow-up and CRM integration features.

Contras:

In our last email, the image we used looked fine in a web-based email app but was stretched in PC-based email app. I haven't followed up yet with support, but based on past experience with support, they'll have a good answer. Once you have lists of more than 5,000, Drip becomes a lot more costly than some competitors, but if you get even a slight sales edge, it is worth the difference.

Usuario verificado
Usuario de Linkedin verificado
Software informático
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The best email marketing tool that I have used

5,0 hace 7 años

Comentarios: I am able to automate lead magnet delivery sequences, do drip campaigns, and do broadcast emails in one place.

Puntos a favor:

The best thing about Drip is the power it gives you. It takes a little bit of technical expertise, but between the tags, custom fields, and their powerful visual workflow builder you can build automated drip campaigns that maintain a personal, relevant touch.

Contras:

It is difficult to bring in your own custom HTML responsive email templates without being a programming expert.

Respuesta de Drip

hace 6 años

Hi there, The Drip team thanks you for taking time to write us a review! I wanted to let you know we have just launched our Visual Builder, which dramatically reduces how much manual labor you need to make your designed email dreams a reality. Simply point and click to add images, buttons, columns, and more so you can create engaging visual content without touching code. No programming expert needed! Thanks again, Sam from Drip

Mike
Director en España
Servicios de información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Good value and easy to use

4,0 hace 2 años

Comentarios: All good so far, we switched because our old provider had become very expensive and their system too complex - trying to do too many things we didn’t need.

Puntos a favor:

The pricing is good, but most of all I like the ease of use and the logical interface. Moving a list from an old provider to a new one is always a scary thing to do, but I managed to get everything set up in reasonable time.

Contras:

It can be buggy at times, especially using Safari browser.

Juan Manuel
Juan Manuel
Founder en Argentina
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Caution: They increase the prices without grandfathering current customers

3,0 hace 6 años

Comentarios: We have used the Drip service for approximately 3 years. From one day to the next they have increased (too much) the prices without respecting the original price. This company is not recommended.

Puntos a favor:

In general terms it is a good marketing automation tool.

Contras:

The technical support needs to be improved and the tool is not very intuitive. They increase the prices and do not care how many years you have as a customer.

Calvin
Calvin
Product Manager en EE. UU.
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Full-featured product with excellent customer support

5,0 hace 6 años

Comentarios: I tried Drip as a way to launch an onboarding campaign for new customers for a software as a service product that I manage. It took me about an hour to get a feel for how to use the app and configure the various settings, but all the config was straightforward and I remember the help text being well-placed and well-written. I thought the documentation and tutorials I found usually answered my questions, and when I contacted support I had an excellent and helpful interaction with the support team via email.

Puntos a favor:

I think what I enjoyed most about Drip was that any time I had an idea of what I'd like to *try* to do with the product, I was able to do it. I also didn't have to involve our developer in order to implement the Drip snippet or to import my subscribers. The workflows and automation tools worked really well (too well, actually, as I accidentally imported way too many old customers and ended up paying too much, but that mistake was easy to correct later). The emails looked slick and I loved the reporting features.

Contras:

I started using Drip around the same time they were rolling out a redesigned interface for creating messages, and the software seemed to have trouble remembering which interface I had chosen. This was a little while ago so I don't recall which design I preferred, but it was a little confusing to switch back and forth between the two input options. I'm sure all of that has been resolved by now though.

Carolina
Carolina
Supervisor en Venezuela
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Marketing automation solution.

4,0 hace 7 años

Comentarios: With the use of Drip I have been able to create targeted marketing campaigns with smart features. This has helped me a lot in my daily work.

Puntos a favor:

The most positive aspect is that the free plan offers comprehensive functions for companies with 100 subscribers, the creator of visual workflow is very intuitive and easy to handle, also has new integration with Facebook Custom Audiences.

Contras:

A negative aspect is that it is intended Drip companies business customers (B2C), especially retailers.

Heather
Heather
Consultant / Project Manager en EE. UU.
Vino y licores, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

WOW! So far it's amazing!

5,0 hace 7 años

Comentarios: Replacing MailChimp, Emma, and hopefully SalesForce IQ but that remains to be seen. It will also save us money and give us more data. Did I say it supports Tagging!

Puntos a favor:

Super easy to use, small learning curve even for the novice, great knowledge base. The company I work for decided to use this software and I was importing and adding our lists the same day. So much easier to use and more features than MailChimp. It goes way beyond a simple email platform. It's interface is super clean. It replaces many of our Zaps because it directly integrates with Drift. You can copy & paste your email templates from MailChimp or Emma too for easy migration. It supports tags. And I think best of all - all your contacts are in ONE list. Hard to imagine I know but once you wrap your head around it, it's fabulous.

Contras:

So far, nothing! I've only used it for 3 weeks. I also haven't had to use Customer Support for anything yet so I can't comment on that.

Philipp N.
Philipp N.
Head Of Marketing en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good for our targeted email cadences

5,0 hace 6 años

Comentarios: Drip helps me to send targeted email cadences to our prospects and customers and measure if they are ready to buy/engaged with our product/content. For us as a rather small company with a limited number of subscribers Drip is a solid solution for our email marketing needs.

Puntos a favor:

I like the workflow and rules capability. Also the unlimited tags and the easy integration with Salesforce and Zapier is important for me. Support is usually fast, friendly and competent.

Contras:

Sometimes, the app could be faster. Also, there is not a preview function for one-off emails. Sometimes, it takes too long until an immediate broadcast is sent out.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best Email Campaign and Workflow Software Ever.

5,0 hace 6 años

Puntos a favor:

There is so much that can be done with this software. A couple things that I like most are the flexibility and options in building a workflow. Triggers can be set up to remove subscribers who click a link or reply to the email. Tags can be added to subscribers to help track and organize them.

Contras:

The price is a bit higher than other email platforms.

Nate
CMO en EE. UU.
Artículos deportivos, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Warning for the future..

3,0 hace 5 años

Comentarios: Okay platform for burgeoning email marketing teams. When you need to upgrade and get more features, be careful. They completely lock you out of your account unless you pay the next month upfront. I didn't download all my contacts in advance and just expected to be able to still have access to my contacts like other platforms (MailChimp, Constant Contact). Couldn't see past campaigns or performance either, so save that data too if you want to be able to look back!

Puntos a favor:

Clean, appealing interface and easy to navigate

Contras:

When your subscription ends, you can't access your contacts without being forced to pay for another month upfront. No warnings of this, so be careful if you switch from them to another platform and extract all the info you want beforehand.

David
Owner en Malasia
Aprendizaje en línea, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Powerful Marketing Automation Tool

4,0 hace 6 años

Comentarios: Might be a good news if you are running an E-commerce business. But you might want to think twice if you are not, especially now with the hefty price tag.

Puntos a favor:

I think this is the most flexible and powerful amongst all the marketing automation tools out there. - easy to segment your subscribers with tag - liquid function adding flexibilities and power to the tool. - plenty of direct integration with many popular tools

Contras:

They recently increased their rate while giving only a short notice to all their users (12 days if I remember correctly), not very cool. They decided to proceed ahead despite a lot of negative feedback. Also noticing them start focusing on E-commerce store rather than blogger/ creator.

Mohammad
Mohammad
Founder & President en EE. UU.
Usuario de Linkedin verificado
Software informático, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Marketing Automation... the modern way

5,0 hace 6 años

Puntos a favor:

- Powerful features - Very flexible - Reliable

Contras:

- Can be complicated sometimes - Not easy to keep track of the whole system and where tags, emails, and different events occur - Sometimes it's difficult to know what will happen when a certain change is made