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Sobre NinjaOne

NinjaOne (anteriormente NinjaRMM) es una solución de gestión de TI todo en uno, muy fácil de usar y muy útil para proveedores de servicios gestionados y profesionales de TI.

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Puntos a favor:

Ease of use, Cost, No false positives, excellent account management.

Contras:

Lack of built in scripting. Has custom scripting capability but a small script database.

Valoraciones de NinjaOne

Evaluación media

Facilidad de uso
4,7
Atención al cliente
4,7
Funcionalidades
4,5
Relación calidad-precio
4,7

Probabilidad de recomendación

9,3/10

NinjaOne tiene una valoración global de 4,8 estrellas sobre 5 según las 208 opiniones de usuarios de Capterra.

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Filtrar opiniones (208)

Roberto
IT Manager en España
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

La solución más completa para MSPs

5,0 el año pasado

Comentarios: Gracias a NinjaOne hemos podido ofrecer una completa solución de monitorización para nuestros clientes por un coste razonable y permitiéndonos crecer en este ámbito de desarrollo, junto con una compañía como NinjaOne, que ofrece estabilidad, garantías y un excelente soporte técnico y comercial.

Puntos a favor:

Facilidad de uso y de implementacion. Muchísimas características para monitorización. Ejecución de scripts remotos. Herramientas de control remoto integradas. Sistema de línea de comandos remota. Integración con multitud de herramientas de terceros. Solución propia de backup. Solución propia de gestión de documentación. Solución propia de sistema de ticketing. Soporte técnico y comercial excelente del fabricante.

Contras:

Si tuviese que decir algo, aunque no impacta en el buen funcionamiento del producto, sería que echo de menos la posiblidad de una mayor personalización del dashboard.

Jonatan
Co-founder & CEO en España
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Mejor software de monitoring para MSP

5,0 hace 3 años

Comentarios: En general la experiencia con NinjaRMM es muy buena, y hay que destacar que siempre están implementando mejoras en el sistemas que desde hace unos meses ha ido mejorando mucho.

Puntos a favor:

- Fácil implementación - Posibilidad de implementar & customizar alertas (servicios, procesos, event viewer,etc(...)) - Compatibilidad con Mac* - Integración de antivirus (Bitdefender o Webroot) desde NinjaRMM - Posibilidad de control remoto de equipos/servidores (Windows/Mac)

Contras:

- No puedes personalizar el dashboard principal - Poca integración con SNMP v3 para monitorización avanzada - Pocas opciones de automatización para Mac (Instalación/Updates) o gestión de equipos Mac - Poca integración con Linux - No desarrollada la parte de integración con Hyper-V como sistema de virtualización (VMware, si)

Oscar
Analista IT en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Da una gran experiencia.

5,0 hace 8 meses

Puntos a favor:

Tiene buenas herramientas, informes, tareas y comandos.

Contras:

Siendo sincero no veo nada de malo en esta plataforma.

Sebastian
Information Tecnology and services en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

buena.

4,0 hace 9 meses

Puntos a favor:

Me parecion un aplicativo muy util en cualto a la asistencia remota, es facil de utilizar y su interfas es agradable a la vista.

Contras:

podria decirce que por el momento no he encontrado nada de malo en este aplicativo.

Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Es de mucha ayuda

4,0 hace 9 meses

Puntos a favor:

Este aplicativo es de gran ayuda para brindar soporte IT remoto es intuitivo.

Contras:

Puede tornarce algo lento cuando no se tiene buen internet.

Roberto
Innovation Technician en España
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Gran producto de monitorización y gestión todo en uno

5,0 hace 2 años

Puntos a favor:

Centralizar las alertas La posibilidad de afinar qué se quiere monitorizar y cada cuánto tiempo Generar nuestras propias alertas Variedad de checks Facilidad de despliegue Organización jerárquica de los recursos monitorizados El equipo de soporte y acompañamiento

Contras:

Para nuestros casos de uso consideramos que la herramienta cumple con las expectativas

Brayan
Analista de sistemas en Guatemala
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Rapido y Eficiente como un Ninja

5,0 el año pasado

Puntos a favor:

es un aplicativo muy util en muchoscaso, ya que sus herramientas son completas e intuitivas.

Contras:

Puede llegar el caso que el equipo no compla con las caracteristicas o se ponga lento en una que otra ocacion.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Programa que simplifica bastante la forma de trabajo

5,0 el año pasado

Comentarios: De momento la experiencia es muy positiva.

Puntos a favor:

Fácil de utilizar e implementar, con bastantes herramientas de control.

Contras:

Destacaría la falta de personalización del dashboard.

Gil
Gil
CTO en EE. UU.
Usuario de Linkedin verificado
Contabilidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Best-in-class RMM for internal IT Departments

5,0 el año pasado

Comentarios: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Puntos a favor:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Contras:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Eliot
Technical Lead en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

A solid, simple, modern RMM solution

5,0 hace 5 meses

Comentarios: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Puntos a favor:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Contras:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alec
IT Manager en EE. UU.
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great RMM and Ticketing System

5,0 el mes pasado Nuevo

Comentarios: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Puntos a favor:

Ease of use, scripting that just works, and the dojo community for help

Contras:

It is a little too basic. The document feature is not the best so we use a different product.

Usuario verificado
Usuario de Linkedin verificado
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

their SMS login is not working - no fix from their support in timly manner

2,0 hace 2 años

Comentarios: not good, major issues should be fixed at the time and not dragged out,

Puntos a favor:

their is not a lot - I'm not impressed by their lack in support.

Contras:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Tim
Tim
Director of Technology en EE. UU.
Usuario de Linkedin verificado
Servicios para instalaciones, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Best RMM tool on the market

5,0 hace 4 años

Comentarios: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Puntos a favor:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Contras:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Erik
Erik
IT Specialist en Países Bajos
Usuario de Linkedin verificado
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Ninja RMM was what we were waiting for

5,0 hace 4 años

Comentarios: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Puntos a favor:

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Contras:

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Grant
Network Engineer en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Favorite RMM to use and manage

5,0 hace 5 meses

Comentarios: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Puntos a favor:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Contras:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Patrick
Patrick
System administrator en Canadá
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Best RMM in the business

5,0 hace 5 meses

Comentarios: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Puntos a favor:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Contras:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Andrew
Technician en Australia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

NinjaOne is the NumberOne RMM for MSPs

5,0 hace 2 semanas Nuevo

Comentarios: Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Puntos a favor:

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Contras:

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Stephen
Ceo en EE. UU.
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Reviews of product

4,0 hace 3 semanas Nuevo

Puntos a favor:

It's very easy to use it was. It was even easier to train somebody how to use it.

Contras:

It could always be user-friendly or more. Also the price too

Jamie
Senior IT consultant en RU
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Exactly what we needed from an RMM

5,0 hace 3 años

Comentarios: Very good. Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client.

Puntos a favor:

The patch management works great, clients feel confident that we are proactive with important security updates.

Contras:

The UI can be a bit tricky at times but the online FAQs are very helpful.

Raphael
IT Manager en RU
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Powerful and cost effective RMM tool backed by an efficient support

5,0 hace 4 años

Comentarios: We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Puntos a favor:

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration

Contras:

The overall integration was really easy. You feel like you are part of the journey with the constant development of new features Clear documentation on all features Efficient and knowledgeable support More granular reporting would be great

Ed
Retail and Repair Operations en EE. UU.
Hardware informático, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great company to help with all management needs

4,0 hace 5 meses

Comentarios: [sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

Puntos a favor:

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Contras:

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

James
Technical Service Manager en Irlanda
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Hidden Software Gem

5,0 hace 2 años

Comentarios: Excellent product that we will use for years to come

Puntos a favor:

This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use

Contras:

More customisation of reports would be a great benefit

Stan
I.T. Specialist en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Get the job done

5,0 hace 4 años

Comentarios: Ninja is aggresively customer focused - as it should be.

Puntos a favor:

I like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done.

Contras:

Anything can be improved. Some aspects of the interface could be tweaked.

Ryan
Owner, Lead Technology Solutions Consultant en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

An Excellent Solution for Start-Up MSPs

5,0 hace 5 años

Comentarios: Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Puntos a favor:

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Contras:

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Olivier
IT Manager en Francia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

4,0 hace 7 años

Comentarios: Proactive service
Real time issues detection
Scheduled action
Win a lot of time !

Puntos a favor:

- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window). - Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool... - Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.) - Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning - Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly - Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Contras:

- Mac OS : all functionnalities are not yet available, especially software actions - Would like to have a netflow, syslog and backup in NMS for more firewall providers

Respuesta de NinjaOne

hace 7 años

Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :)