--- description: ¿Qué piensan los usuarios de UXPressia? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de UXPressia gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UXPressia - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de experiencia del cliente](/directory/30671/customer-experience/software) > [UXPressia](/software/172668/uxpressia) # UXPressia Canonical: https://www.capterra.cl/software/172668/uxpressia Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.cl/software/172668/uxpressia?page=2) > Una plataforma en línea para crear una experiencia de usuario sobresaliente mediante el mapeo del viaje del cliente, las personas y las técnicas de mapeo de impacto. > > Veredicto: 80 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa UXPressia? Equipos y departamento de empresas de diversos tamaños dispuestos a definir las personas de usuario/comprador, mapear los viajes de los usuarios y clientes para diseñar productos y servicios con una experiencia excepcional para el cliente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 80 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: UXPressia - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: US$95,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - Análisis de búsquedas de usuarios - Arrastrar y soltar - Gestión de comentarios - Gestión de la experiencia del cliente - Herramientas de colaboración - Importación y exportación de datos - Modelos personalizables - Panel de comunicaciones - Perfiles de clientes - Recopilación de datos multicanal - Segmentación de clientes - Third-Party Integrations - Trayectoria del usuario - Visualización de datos ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de experiencia del cliente](https://www.capterra.cl/directory/30671/customer-experience/software) ## Categorías relacionadas - [Software de gestión de experiencia del cliente](https://www.capterra.cl/directory/30671/customer-experience/software) - [Software de personalización](https://www.capterra.cl/directory/30965/personalization/software) - [Software de experiencia del usuario (UX)](https://www.capterra.cl/directory/31036/ux/software) - [Herramientas de mapeo del viaje del cliente](https://www.capterra.cl/directory/31537/customer-journey-mapping-tools/software) ## Alternativas 1. [Lucky Orange](https://www.capterra.cl/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Miro](https://www.capterra.cl/software/128955/miro) — 4.7/5 (1680 reviews) 3. [Hotjar](https://www.capterra.cl/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Pendo](https://www.capterra.cl/software/151951/pendo-platform) — 4.5/5 (238 reviews) 5. [Smaply](https://www.capterra.cl/software/177161/smaply) — 4.4/5 (20 reviews) ## Opiniones ### "Flawless customer experience and a great product\!" — 5.0/5 > **Shai** | *13 de septiembre de 2018* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: UXPRESSIA offers a unique combination of great value combined with great features. The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience. I love the ability to create personas, which I can then use within my Customer Journey Map while creating an impact map which can pull info from the persona tool. All this includes the ability to share the projects with other UXPRESSIA users or allow others to see your work as well (without a UXPRESSIA subscription). It's a whole lot of power and a whole lot of bang for your buck\! > > **Puntos en contra**: It's rare that I say this, but this product is in many ways flawless. Yes, there are new features they could add, but then again, like any software its a work in progress. The best part is this...​ Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it\! And unlike many others, they actually listen\! > > UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way. Anyone who's ever had to put such documents together knows how hard it is to create them from scratch, keep them in a centralized location and allow for multiple people to view and edit them. UXPRESSIA solved this with their tool. This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients. My clients loved this so much, that one even printed a 5ft by 4ft version of their own customer journey map created with UXPRESSIA, to hang in his office\! Thanks,​ UXPRESSIA\! ----- ### "Creating personas and features" — 5.0/5 > **Iskra** | *23 de abril de 2025* | Recursos Humanos | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Easy and fun to use. It helps me to be more creative. > > **Puntos en contra**: Prices... It is very expensive for small businesses ----- ### "OK starting point for customer insights mapping" — 3.0/5 > **Henrik** | *3 de diciembre de 2019* | Diseño | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Super easy interface. Create a solid customer journey in minutes and personas in seconds. You can fully customise your personas as well as customer journey. The best element is impact mapping, which allows you the support your product decision process and align with overall strategic intents. > > **Puntos en contra**: The software seams like it's in an early state. Many times it forgets to save the current state of e.g. a persona. Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width. You can only make a high persona, not a wide. Finally, the edit options of the components in the personas (content types) are somewhat limited. > > Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool. Also, produce your customer journeys super fast to align the product team on the over CX as well as pinpoint true pain points. ----- ### "Amazing SAAS platform that enables Service Design Thinking at the next level" — 5.0/5 > **Alex** | *24 de enero de 2020* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients. We've completed removed redundancy from the process while improving the value provided to our internal team and clients alike. > > **Puntos en contra**: Missing the Service Blueprint Map from the package. Though not part of the Customer Experience Mapping Journey, it is an incredibly helpful tool to augment the experience. UXPressia does offer an incredibly smart workaround and allows integration of Miro Boards (Previously real-time boards.) > > Integrating service design thinking into a marketing agency is no small feat, especially one with a dynamic and highly demanding clientele. Integrating UXPressia into our work-flow has simplified a large portion of our customer research phase by providing seamless and easy to use cloud-based tools. The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele. ----- ### "Excellent teaching tool with great support\!" — 5.0/5 > **Andrew** | *13 de febrero de 2023* | Educación superior | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: As a lecturer in experience design, this is a wonderful tool for both myself and students. In a 12-week semester, with so much theory to cover, there is limited time that I can devote to introducing a platform. However the intuitive nature of UXPressia, its adaptability and the availability of so many customizable templates and video guides ensure students can quickly get up to speed, with limited direction from me. As the administrator, I feel confident knowing that any little hiccups or questions are always very quickly addressed by the friendly, online support team. > > **Puntos en contra**: Perhaps some differently constructed persona templates? My students tend to copy the existing ones without really understanding the contents - sliders in particular. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.cl/software/172668/uxpressia?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/172668/uxpressia) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Datos estructurados