--- description: ¿Qué piensan los usuarios de OneTrust? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de OneTrust gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OneTrust - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software RGPD](/directory/31309/gdpr-compliance/software) > [OneTrust](/software/174564/onetrust) # OneTrust Canonical: https://www.capterra.cl/software/174564/onetrust Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.cl/software/174564/onetrust?page=2) > Plataforma de administración de privacidad creada para ayudar a las organizaciones a cumplir con las regulaciones de privacidad de datos, lo que incluye RGPD. > > Veredicto: 56 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa OneTrust? Plataforma local y basada en la nube que ayuda a empresas de todos los tamaños con seguimiento de geolocalización, control de inventario, mapeo de datos, gestión de registros, auditoría, creación de informes, programación de horarios y más. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 56 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: OneTrust - **Ubicación**: Atlanta, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, portugués - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - Alertas y notificaciones - Archivo y conservación - Cartografiado de datos - Conformidad con GDPR - Contratación de personal - Controles o permisos de acceso - Data Subject Requests (DSR/DSAR) - Descubrimiento de datos - Enmascaramiento de datos - Evaluación de riesgo - Evaluación de riesgos - Gestión de auditorías - Gestión de controles internos - Gestión de evaluaciones - Gestión de flujos de trabajo - Gestión de incidentes - Gestión de la conformidad - Gestión de políticas - Gestión de respuestas - Gestión de riesgo de TI - Gestión de riesgos - Gestión del consentimiento - Identificación de datos sensibles - Monitorización de brechas de seguridad - Métricas de rendimiento - Offboarding - PIA/DPIA - Pago a proveedores - Portal de autoservicio - Risk Analysis - Seguimiento de la conformidad - Seguridad de datos - Supervisión - Vendor Risk Management - Verificación de identidad ## Integraciones (en total: 83) - 1Password - 4Degrees - 6sense - ALTR - ActiveCollab - Acxiom Customer Data Management - AdRoll - Adobe Experience Manager - Airtable - Alibaba Cloud - Amazon API Gateway - Amazon DynamoDB - Amazon RDS - Amazon Redshift - Amazon S3 … y 68 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software RGPD](https://www.capterra.cl/directory/31309/gdpr-compliance/software) ## Categorías relacionadas - [Software RGPD](https://www.capterra.cl/directory/31309/gdpr-compliance/software) - [Software de gestión de proveedores](https://www.capterra.cl/directory/10024/vendor-management/software) - [Software de cumplimiento](https://www.capterra.cl/directory/30110/compliance/software) - [Gobernanza, riesgos y conformidad (GRC)](https://www.capterra.cl/directory/30656/grc/software) - [Software para gestión de riesgos](https://www.capterra.cl/directory/30665/risk-management/software) ## Alternativas 1. 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[GlobalSuite](https://www.capterra.cl/software/183209/globalsuite) — 4.8/5 (28 reviews) ## Opiniones ### "At the forefront of privacy, risk, and regulatory compliance management." — 5.0/5 > **Christine** | *6 de mayo de 2025* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: OneTrust proves to be a fundamental platform for incorporating risk management and compliance into the flow of our daily operations, which translates into greater security, efficiency, and reliability in the handling of technology and information. > > **Puntos en contra**: From my perspective, I don't see any disadvantages or criticisms that stand out about this platform. > > For our team, OneTrust is fundamental in allowing us to proactively identify, evaluate, and mitigate IT and cybersecurity risks. Likewise, it helps us to assess and monitor risks related to third parties and to automate risk management and compliance tasks, thereby optimizing our teams' resources, among other functionalities. ----- ### "Privacy Platform with Strong Customisation, But a Steep Learning Curve" — 5.0/5 > **Stuart** | *25 de junio de 2025* | Productos farmacéuticos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What really stood out for me with OneTrust was its flexibility. It’s not a one-size-fits-all setup. You can build out your program using only the modules you need, which made it easier to scale things gradually. For example, we started with basic data mapping and DPIA workflows, and later added vendor risk assessments and some of the AI governance tools. It also does a good job at helping you stay aligned with various data protection laws—GDPR, HIPAA, CCPA, and so on—without needing to constantly reinvent the wheel. Templates are built in, but you can tweak them to suit your own use cases. That’s something a lot of other tools don’t offer. The integrations are solid too. Being able to hook it into Microsoft 365, ServiceNow, and Jira saved a lot of time and avoided duplicated effort between teams. Once it's set up, it becomes a central privacy hub that supports collaboration across legal, compliance, security, and even procurement. > > **Puntos en contra**: The downside? It’s not exactly beginner-friendly. The platform has a lot going on, and unless you’ve got someone on the team who’s either done it before or is willing to go deep into configuration, it can feel quite heavy. Some modules, especially around risk scoring and third-party assessments, take a fair bit of trial and error to get right. Also, it can be sluggish at times—especially if you're dealing with large volumes of processing records or complex workflows. That’s more noticeable in bigger organisations, but still something to be aware of. And the cost… It adds up. The base platform covers the essentials, but anything more advanced usually comes with an extra price tag. That can be hard to justify for smaller teams unless you’re using it extensively. > > Overall, I’ve found OneTrust to be a strong platform for managing privacy and compliance work—especially when you need to meet strict regulatory expectations across multiple jurisdictions. It’s not plug-and-play, but if you invest the time into setting it up properly, it really pays off. It’s helped bring structure and consistency to privacy operations, especially in areas like DPIAs, vendor management, and internal policy enforcement. It’s best suited to companies that are either highly regulated or rapidly scaling their compliance needs. If you’ve got the resources to implement and maintain it properly, it becomes an essential part of your toolkit. ----- ### "Very poor support and disappointing customer experience" — 1.0/5 > **Nicolas** | *26 de mayo de 2025* | Recursos Humanos | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The interface is clear, the features seem robust, and it gave the impression of being a solid and reliable compliance solution — which is what led us to choose OneTrust in the first place. > > **Puntos en contra**: After a simple domain change, I lost access to the platform and was unable to reset my credentials. Since I couldn’t log in, I also couldn’t contact support — and despite multiple follow-ups over more than 40 days, no one took ownership of the issue. I was passed around between contacts without any resolution. For a paid service, this level of support is unacceptable. > > I’ve been trying to regain access to my OneTrust account for over 45 days after a simple domain change. Despite being a paying customer, I’ve been caught in a loop with no way to log in, no access to support, and no one taking responsibility for solving the issue. I’ve contacted several people, including sales contacts, multiple times. The only consistent response I’ve received is redirection — but no actual resolution. What’s even more frustrating is the contrast: the team was very proactive when it came to contract renewal. But once the contract is signed and paid for, you’re left alone, even if you can’t access the service at all. If you’re a small or medium-sized company, I strongly do not recommend working with OneTrust. Their support structure seems designed for large enterprises, and they don’t care when smaller clients are stuck. A critical tool like this should come with reliable, accountable support. Unfortunately, this has not been my experience. ----- ### "Comprehensive Tools with a Steep Learning Curve" — 5.0/5 > **Brittany** | *3 de enero de 2026* | Restaurantes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I often appreciate OneTrust for its all‑in‑one approach to privacy, security, and compliance, which reduces the need for multiple disconnected tools. I also value its automation features, which streamline tasks like consent management, data mapping, and vendor risk assessments. > > **Puntos en contra**: I found OneTrust challenging at times because its extensive feature set can feel overwhelming to navigate. I also found that configuring and maintaining the platform requires significant time and effort, especially for smaller teams. > > My overall experience with OneTrust was positive, as the platform provides a comprehensive set of tools that make managing privacy, compliance, and risk programs more structured and transparent. At the same time, its depth and complexity can require a meaningful learning curve, but once configured, it becomes a powerful system for driving consistent, repeatable processes. ----- ### "The Best Platform for Professional Looking to Stay Abreast of Regulatory Developments, Globally" — 5.0/5 > **Thabiso** | *26 de marzo de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The information is always up to date and is easy to digest. As a Data Privacy professional, I am able to understand the information shared on the platform and explain it to a colleague without struggling to understand certain concepts > > **Puntos en contra**: The insight provided is relevant and in clear language compared to other platforms > > OneTrust is easy to navigate. The interfaces and pages are user-friendly. I rely on OneTrust for most of my research activities as a Compliance Administrator. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.cl/software/174564/onetrust?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/174564/onetrust) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | ----- ## Datos estructurados