Opiniones de AlertMedia

Great software and Support!

Comentarios: My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia!

Puntos a favor:

• Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases

Contras:

Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences.

AlertMedia Is My Go To Solution

Comentarios: We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have.

Puntos a favor:

Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.

Contras:

I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.

AlertMedia review

Comentarios: We use it as a part of our BCP communication tool and it's effective

Puntos a favor:

Can communicate with the group through various communication tools including email, sms and app message and get instant responses.

Contras:

I sometimes see errors such as a message did not delivered to everyone

An Important Partner

Puntos a favor:

Alert Media has been an important partner for us as we manage myriad critical situations in our workplace -- everything from power outages to healthcare clinics for our residents. I particularly like the fact that the mobile app is identical to the desktop app.

Contras:

Alert Media can be expensive and you need to ensure that you don't exceed your limits for texts or voicemail minutes. The overage charges came as a surprise to me -- no one ever provided advanced notice that we were exceeding our limits until it was too late!

Quality and Excellent Service

Comentarios: Very satisfied with my experience, so far.
We have had a few issues come up and the responsiveness of the AlertMedia leadership jumping in and address the issues was a testament to their dedication to meeting the needs of their customers.

Puntos a favor:

A key feature AlertMedia has that others don't, allows our production facility to check off individuals we see safely outside. Not all employees have their cell phone/ device with them while they are on the production floor. Those individuals that are unable to respond with their status, need to be located and checked off. We need to be able to respond on their behalf when we see that they have safely evacuated so we know who is and is not accounted for. App navigation is easy.

Contras:

(no opt out option for employees) A profile has to be created for each employee and in order to do that an email or phone number has to be provided. An employee cannot exist in the system without email or phone number. Some employees don't want an email or phone call or text or alert from the app and would rather just follow their coworkers. We have to have them in the system for evacuation reasons, and we cant make up a number or email or use a supervisors email, the system catches that and wont proceed with creating the employee.

Transitioning Emergency Notification Systems

Comentarios: AlertMedia is the most user friendly version of Emergency Notification software that I have ever used. It is extremely easy to navigate and all of the options available are almost self explanatory and all of our Notification admins have no issue using the system because of this.

Puntos a favor:

The software is very user friendly and easy to navigate.

Contras:

There are times that the map feature seems to freeze and I need to refresh the page to get items to appear.

Simple, easy to use tool for timely communications on a variety of platforms.

Comentarios: Connecting quickly with employees on updates with high timeliness.

Puntos a favor:

1. The ability to set up flexible preset messages. If there's an emergency, you can save significant time by having everything you need ready to go. Also nice that there's the option for repeated reminders until the receiver confirms they've read the message. 2. The option to blast out to a variety of platforms (e.g., call, text, desktop computer, email) to ensure you're meeting people where they are.

Contras:

Excited for them to build out more proactive alerts and support.

Critical Tool for all Crisis Leaders

Comentarios: We've been very pleased with the responsive of the AlertMedia team and the ease of the product. They are constantly looking at ways on how to help their customers.

Puntos a favor:

Not only is the product so easy and helpful, the culture of AlertMedia and their team is fantastic! We are so happy with them.

Contras:

The map feature runs off town names and not zip codes

Alert Media Customer Review

Comentarios: Mass communications for weather alerts

Puntos a favor:

Alert Media is much more user friendly than the last software we were using.

Contras:

As of now I haven't had any cons with using this software

Great DR Tool

Comentarios: Overall it has been a huge benefit for our disaster recovery planning.

Puntos a favor:

Ease of use, learning curve is very quick.

Contras:

Nothing I can think of. Maybe a more robust mobile experience.

AlertMedia for Transportation Professionals

Comentarios: Our partners at AlertMedia have been extremely accommodating to discussing our needs and requests and they have been responsive and easy to work with!

Puntos a favor:

It is an easy software to quickly disperse important information via a wide variety of message types. We can obtain a response to an evolving situation quickly and provide valuable situational updates promptly.

Contras:

For our purposes, self-designing a series of dropdown messages would be extremely helpful - not only for the consistency of message being provided but also as a means to link into Microsoft Power Apps and quickly visualize trends and data through dashboards!

A dispatcher's Life

Comentarios: The experience with AlertMedia is amazing. Like I said it cuts my time in half to get a message to over 100 people in minutes.

Puntos a favor:

The software is a great tool to use for my job. I dispatch over 100 trucks with this software it cuts my time in half. I would call everyone give them the orders and then have to text them the orders so it didn't get forgot now I send one text and it calls them also.

Contras:

Everything I do with AlertMedia is perfect. There is nothing i would change.

Clearly customer success minded!

Comentarios: Amazing! [SENSITIVE CONTENT HIDDEN] won our account with his dedication to our questions and timely answers (even when he was on vacation!) and then the hand off to our rep, [SENSITIVE CONTENT HIDDEN], was seamless. She is equally dedicated to our success with the tool and is there for us every week to answer questions and teach us more. [SENSITIVE CONTENT HIDDEN] partnership has given me confidence to be ready for the unexpected.

Puntos a favor:

Utilization of the dashboard on my desktop computer is very easy. I have AlertMedia up all day everyday just in case. I like having a mass communication tool across channels at my fingertips.

Contras:

AlertMedia has many features. Occasionally it feels overwhelming to have so many options on the type of notification to send and how to send it.

Love AlertMedia!

Comentarios: WIHD uses AlertMedia daily for COVID contact tracing and to get a bead on our employees. We do quarterly drills, to be sure we have captured everyone's information, and use the notification system for inclement weather situations, and building issues. It was easy to set up, the support was, and is, incredible and ongoing....it was really painless!

Puntos a favor:

AlertMedia is easy to setup and use. The templates are incredibly helpful. It's simple, straightforward AND effective. The customer support is incredible!

Contras:

The ability to schedule events was unavailable...until VERY recently and what a difference it made.

Great communication tool!

Comentarios: Incredible from the very beginning! The AlertMedia team worked with us to literally get the system live within a few hours, so we could use it for a snowstorm approaching the next morning. Incredible Team!

Puntos a favor:

My favorite part of AlertMedia is how easy it is to use. I love that I can monitor the message being sent to my employees in real time!

Contras:

I dislike that I can't find more ways to use it in my daily workload! We are currently using it for tracking of employee temperatures, quick announcements and safety messages.

Admin/Non-Purchaser Review of AlertMedia

Comentarios: Overall, we are very pleased with the software and, I feel, have not used it to its full capabilities. We have a fantastic customer support team that has made sure to let us know about upcoming improvements, local and national events that may affect our team members, and kept our information up to date by assisting with our weekly data upload.

Puntos a favor:

Relatively easy to use once the initial setup is complete. Customer support is amazing! Variations on sending alerts to the organization for all users are great due to some of our population not having the ability to receive a text message.

Contras:

Could be a personal issue, but I'm unable after multiple attempts to successfully upload our team member file without overwriting our current group structure through the system.

Have been grateful for this software over and over

Comentarios: A blessing over and over

Puntos a favor:

The quickness we can reach our employees in different states is crucial. We also love the engagement of getting responses.

Contras:

not a thing! We have had an amazing and consistent experience for the last few years

Quick & Easy Platform for Widespread Communication

Comentarios: It has been a pleasurable experience with a good communication platform.

Puntos a favor:

AlertMedia is easy to use and administer in a global company. I thought it would be difficult but found it to be very easy. It takes very little time to get a message in the system and pushed out to the intended audience. I really like the ability to push out notifications via email, text, phone and app. You can use them all or just one.

Contras:

If you are looking for something that is intended for individual notifications, this does not work well. It is intended for widespread communication. This is not really a con for our company as we only wanted it for its' intended purpose but could be an issue for others.

Great for HSE

Comentarios: It's good. It's one of those tools that you set up and kind of forget about because you (hopefully) don't need it daily. It's easy to use, so if you haven't used it in a while then all the sudden need it, it's easy to navigate, which is important in an emergency.

Puntos a favor:

It's easy to contact employees when events are near by.

Contras:

It'd be nice if the software notified the administrators of events happening in the area (i.e., protests, weather events, active shooters, etc)

38,000 Employees — Hospital Mass Notifications

Comentarios: Best in the Industry. Every time I reach out to Customer Service I receive a response immediately and more importantly a fix to whatever my issue is. AlertMedia must be killing the competition in leading the ‘response’ metrics.

Puntos a favor:

Simple as 1-2-3. Login; select template; send notification.

Contras:

Currently working with higher stakeholders. In my role I receive notifications for multiple hospitals. The way we currently have the templates setup when I receive a notification I don’t know what hospital (location) it is for. The template needs to ask automatically to select a campus prior to sending message and include it in the notification. Thank you.

Universal functionality

Comentarios: First rate service and functionality, with continual upgrading of features.

Puntos a favor:

It is very easy to navigate, intuitive, and scalable to apply to a variety of program and organizational needs. Reliable and adaptable to a variety of contexts for use so makes it easy to evolve with business needs.

Contras:

No complaints, the features keep increasing which is great.

AlertMedia To The Rescue

Puntos a favor:

What I like most about this software is how easy it is to send out alerts to company wide or to department teams with the click of a few buttons. In the event of an emergency I feel confident that I will be notified quickly and effectively. This product was simple to integrate with our business and the support team is incredibly helpful anytime I have needed help.

Contras:

I haven't found anything too difficult to use or understand.

ASPCA Review of Alertmedia

Puntos a favor:

The software is straightforward to set up and use. The implementation and tie in with Workday were seamless!

Contras:

That is does not translate to multiple languages

Staying Informed

Comentarios: My experience as a user has been seamless and very straightforward

Puntos a favor:

I like the fact that we as a department and the company as a whole, are kept up to date on potential impactful incidents to our company nationwide

Contras:

I have yet to find anything I do not like about the software

Threat intelligence meets staff safety

Comentarios: My experience has been very good so far and look forward to continued improvements

Puntos a favor:

The threat intelligence and ease of use top my list

Contras:

Some data reporting is not available right now, but have been submitted for future enhancements.