---
description: ¿Qué piensan los usuarios de Salesforce Commerce Cloud? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Salesforce Commerce Cloud gracias a Capterra Chile.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Commerce Cloud - Opiniones, precios y características - Capterra Chile 2026
---

Breadcrumb: [Inicio](/) > [Software de plataforma de comercio electrónico B2B](/directory/31821/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/180822/salesforce-commerce-cloud)

# Salesforce Commerce Cloud

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> Convierte más prospectos en clientes y haz crecer tu marca más rápido con Commerce Cloud, la plataforma de comercio electrónico líder en el mundo.
> 
> Veredicto: 97 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Salesforce Commerce Cloud?

Ayuda a crecer a clientes de todos los tamaños.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.6/5** | 97 Opiniones |
| Facilidad de uso | 4.5/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.5/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.4/5 | Basado en las opiniones generales |
| Funciones | 4.7/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Salesforce
- **Ubicación**: San Francisco, EE. UU.
- **Constitución**: 2003

## Contexto comercial

- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Alemania, Arabia Saudita, Austria, Bélgica, Canadá, Dinamarca, Emiratos Árabes Unidos, España, Estados Unidos, Finlandia, Francia, Irlanda, Israel, Italia, Noruega, Países Bajos, Portugal, Reino Unido, Sudáfrica, Suecia y 1 más

## Funciones

- API
- Acceso móvil
- Alertas y notificaciones
- CRM
- Carro de compra
- Catalog Management
- Control de inventario
- Creación de informes/análisis
- Gestión de SEO
- Gestión de almacén
- Gestión de canales
- Gestión de clientes
- Gestión de comercio electrónico
- Gestión de entrega
- Gestión de envíos
- Gestión de ingresos
- Gestión de inventarios
- Gestión de opiniones
- Gestión de pedidos
- Gestión de promociones
- Gestión de proveedores
- Gestión de páginas web
- Gestión de renovaciones de pedidos
- Gestión de órdenes de compra
- Integración del mercado
- Marketing multicanal
- Marketing por correo electrónico
- Optimización de inventario
- Previsión
- Real-Time Data
- Renovaciones
- Seguimiento de costes
- Seguimiento de inventario
- Seguimiento de pedidos
- Seguridad de datos
- Third-Party Integrations
- Tratamiento de pedidos
- Varias ubicaciones

## Integraciones (en total: 100)

- AddressTools
- Adyen
- Akeneo Product Cloud
- Annex Cloud Loyalty Experience Platform
- Antavo
- AppOmni
- Artifi
- Aspire
- Astonous Ship
- Avalara
- BILDIT
- Bazaarvoice
- Blackthorn Payments
- Blue Canvas
- BlueSnap

… y 85 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7

## Categoría

- [Software de plataforma de comercio electrónico B2B](https://www.capterra.cl/directory/31821/b2b-ecommerce-platform/software)

## Categorías relacionadas

- [Software de plataforma de comercio electrónico B2B](https://www.capterra.cl/directory/31821/b2b-ecommerce-platform/software)
- [Plataformas de comercio electrónico](https://www.capterra.cl/directory/3/ecommerce/software)
- [Sistemas de gestión de pedidos](https://www.capterra.cl/directory/30225/order-management/software)
- [Software de comercio electrónico multicanal](https://www.capterra.cl/directory/31281/multi-channel-ecommerce/software)
- [Software de inventario](https://www.capterra.cl/directory/30006/inventory-management/software)

## Alternativas

1. [Shopify](https://www.capterra.cl/software/83891/shopify) — 4.5/5 (6670 reviews)
2. [WooCommerce](https://www.capterra.cl/software/187800/woocommerce) — 4.5/5 (1040 reviews)
3. [Wix](https://www.capterra.cl/software/169007/wix) — 4.4/5 (10606 reviews)
4. [NetSuite](https://www.capterra.cl/software/135757/netsuite) — 4.2/5 (2003 reviews)
5. [Odoo](https://www.capterra.cl/software/135618/odoo) — 4.2/5 (1294 reviews)

## Opiniones

### "Best CRM and Commerce portal in existence\!" — 5.0/5

> **AJ** | *22 de enero de 2026* | Alimentación y bebidas | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior.
> 
> **Puntos en contra**: Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available.
> 
> I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for\!

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### "Salesforce takes some time to get used to, but I think it's a good way to keep things organized\!" — 4.0/5

> **Usuario verificado** | *29 de octubre de 2025* | Salud, bienestar y deporte | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: I'm using it currently and I like that I can see all of the new clients in one place. It's nice that I can email and see information for my clients all in one place as well.
> 
> **Puntos en contra**: There are a lot of buttons to do one thing - lots of clicking involved with everything\! I also am still getting used to the names of everything. Opportunities are new clients for me and cases are emails.
> 
> It's been okay. It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up\!

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### "Is the price point worth it?" — 3.0/5

> **Brianna** | *18 de octubre de 2025* | Organización cívica y social | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already.
> 
> **Puntos en contra**: Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts. I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse. On top of that, this platform is hard to learn and has quite the learning curve. They ask for more money to help guide you but after quite some time, my team and I got the hang of it.

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### "Elevated Customer Experience" — 5.0/5

> **Brenda** | *28 de febrero de 2025* | Construcción | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The AI that powers much of the customer automated experience is seamless.  It's superior to foreign person-to-person contact - feels less stilted and more intuitive.
> 
> **Puntos en contra**: Because it is cloud based, lack of signal in some areas can be problematic.
> 
> Overall, the experience is great for handling all the minute customer interactions that can be extremely time-consuming.

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### "A Comprehensive Ecommerce Solution with Endless Possibilities" — 5.0/5

> **Parth** | *20 de febrero de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Salesforce Commerce Cloud offers a unified platform that integrates seamlessly with other Salesforce tools, making it easy to manage customer relationships, orders, and inventory.
> 
> **Puntos en contra**: Commerce Cloud can be overwhelming for new users, requiring significant time and effort to learn and master.
> 
> The platform offers a wide range of features, including personalization, scalability, and innovation. While it may have a steep learning curve and some customization limitations, the benefits far outweigh the drawbacks.

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## Enlaces

- [Ver en Capterra](https://www.capterra.cl/software/180822/salesforce-commerce-cloud)

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