--- description: ¿Qué piensan los usuarios de Superchat? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Superchat gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Superchat - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Superchat](/software/210968/superchat) # Superchat Canonical: https://www.capterra.cl/software/210968/superchat Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.cl/software/210968/superchat?page=2) > Superchat brinda a las empresas una forma fácil de comunicarse con los clientes y crear experiencias únicas. > > Veredicto: 282 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Superchat? Superchat puede ser utilizado por cualquier empresa, independientemente del sector en el que opere. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 282 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: SuperX ## Contexto comercial - **Precio inicial**: EUR 79,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés - **Países disponibles**: Albania, Alemania, Andorra, Austria, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Bélgica, Chequia, Chipre, Ciudad del Vaticano, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estonia, Finlandia, Francia, Gibraltar y 33 más ## Funciones - Base de datos de clientes - Búsqueda/filtro - CRM - Chatbot - Comentarios/notas - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Gestión de bandeja de entrada - Gestión de campañas - Gestión de contenidos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de la calidad - Gestión de los comentarios negativos - Gestión de modelos - Herramientas de colaboración - Historial de cliente - Notificación de reseña de usuario - Panel de comunicaciones - Personalización - Seguimiento de interacciones - Solicitud de reseña de usuario - Supervisión de reseñas - Third-Party Integrations ## Integraciones (en total: 11) - Gmail - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Instagram - Microsoft Outlook - Nelly - WhatsApp - Zapier - apomap ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.cl/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.cl/directory/30008/help-desk/software) - [Software de gestión de comunicaciones con los clientes](https://www.capterra.cl/directory/31002/customer-communications-management/software) - [Software de contact center](https://www.capterra.cl/directory/32035/contact-center/software) - [Herramientas para gestionar la reputación](https://www.capterra.cl/directory/30750/reputation-management/software) - [Software para gestión de reseñas](https://www.capterra.cl/directory/31024/review-management/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.cl/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.capterra.cl/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.capterra.cl/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [LiveChat](https://www.capterra.cl/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Freshdesk](https://www.capterra.cl/software/124981/freshdesk) — 4.5/5 (3408 reviews) ## Opiniones ### "Revolutionizing Communication with Secure and Efficient Features" — 5.0/5 > **Thomas** | *31 de octubre de 2024* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I appreciate how Superchat seamlessly integrates note-taking within the chat, keeping everything organized. Its GDPR compliance ensures our data's privacy and security, which is crucial for us. > > **Puntos en contra**: While Superchat offers a robust set of features, having additional customization options for the interface would be a welcome enhancement to better suit individual preferences. > > Superchat has greatly enhanced our communication process. The integration of note-taking right within the chat is a game-changer, ensuring we stay organized and efficient. ----- ### "Great product and service" — 5.0/5 > **Nicole** | *4 de julio de 2024* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The possibility of sending campaigns to a very large amount of leads > > **Puntos en contra**: It should be integrated with the functionalities of Pipedrive. Whenever you add a tag in superchat or in pipedrive, it should also be modified on the other platform > > The overall experience is amazing, we love superchat and it has made our work much easier and faster\! ----- ### "Overall, a very disappointing experience." — 1.0/5 > **Ben** | *4 de febrero de 2026* | Propiedad inmobiliaria | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Helpful initially, \[sensitive content hidden\] was very good. Some good training initially with the system and to be fair did not pressure us. We were quite confident it was going to work for our business. > > **Puntos en contra**: System was completely down for 8 days during our trial period Issues repeatedly blamed on Meta rather than taking ownership Incorrect claim that downtime was caused by a non-payment, which was untrue Poor communication and lack of reassurance when problems arose No clear explanation provided for the outage Risk to businesses relying on WhatsApp for inbound leads Continuous card payment authority makes cancellation difficult Required to pay a full 12-month contract despite service failure and non-use > > We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally. During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days. Superchat repeatedly blamed this on an alleged non-payment of a Meta bill, which was simply not true. The payment was pending and due to be taken at the end of the billing cycle, as per standard Meta billing. This explanation was incorrect and deeply frustrating. What concerned us most was the lack of accountability. Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided. Customer service during this period was extremely poor. Thankfully, we were only trialling the system on one number. Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds. To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used. Overall, a very disappointing experience. The product may look promising on the surface, but the reliability, customer service, and contract structure raise serious concerns. ----- ### "You've got to check out Superchat\!" — 5.0/5 > **Simon** | *14 de octubre de 2024* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat\! > > **Puntos en contra**: There's not really anything I dislike about it, other than only offering 2 automations for free on the basic plan. > > I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself. Superchat blew me away with it's functionality, simplicity and potential. I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live. ----- ### "SuperChat for Entertainment & Hospitality" — 5.0/5 > **Martin** | *14 de agosto de 2024* | Entretenimiento | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to access/respond > > **Puntos en contra**: After the trial, we needed to commit for a year - which was a long commitment when we were still assessing suitablity > > Overall, very good and it's a system we consider to contribute positively to our business ----- Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.cl/software/210968/superchat?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/210968/superchat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Datos estructurados