--- description: ¿Qué piensan los usuarios de ECLIPSE? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ECLIPSE gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ECLIPSE - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para consulta médica](/directory/20029/medical-practice-management/software) > [ECLIPSE](/software/27349/eclipse) # ECLIPSE Canonical: https://www.capterra.cl/software/27349/eclipse Página: 1 de 12\ Siguiente: [Página siguiente](https://www.capterra.cl/software/27349/eclipse?page=2) > Sistema completo de gestión de la práctica que se ocupa de la facturación del paciente y de terceros, la programación, las notas diarias de WYSIWYG, entre otros. > > Veredicto: 269 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ECLIPSE? Quiropráctica, multidisciplinaria, fisioterapia. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 269 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: MPN Software Systems - **Ubicación**: Upper Saddle River, EE. UU. - **Constitución**: 1985 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Citas recurrentes - Confirmations/Reminders - Conforme con HIPAA - Conformidad con el sector sanitario - Creación de informes y estadísticas - Facturación - Facturación médica - Gestión de citas - Gestión de expedientes de pacientes - Gestión de inventarios - Gestión de reclamaciones - Historia clínica electrónica/informatizada - Notas SOAP - Pagos electrónicos - Portal de autoservicio - Portal de los pacientes - Programación de médicos - Programación de pacientes - Recetas electrónicas - Recordatorios - Third-Party Integrations - Varias ubicaciones ## Opciones de asistencia - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para consulta médica](https://www.capterra.cl/directory/20029/medical-practice-management/software) ## Categorías relacionadas - [Software para consulta médica](https://www.capterra.cl/directory/20029/medical-practice-management/software) - [Software para programación de citas médicas](https://www.capterra.cl/directory/30027/medical-scheduling/software) - [Software de gestión de pacientes](https://www.capterra.cl/directory/30780/patient-management/software) - [Software para quiroprácticos](https://www.capterra.cl/directory/30115/chiropractic/software) ## Alternativas 1. [ChiroTouch](https://www.capterra.cl/software/48210/chirotouch) — 4.0/5 (1084 reviews) 2. [Genesis Chiropractic Software](https://www.capterra.cl/software/128411/genesis-chiropractic-software) — 4.5/5 (310 reviews) 3. [EZBIS](https://www.capterra.cl/software/27270/ezbis) — 4.6/5 (159 reviews) 4. [zHealth](https://www.capterra.cl/software/162807/zhealthehr) — 4.6/5 (128 reviews) 5. [CHIROSPRING](https://www.capterra.cl/software/141960/chirospring) — 4.9/5 (185 reviews) ## Opiniones ### "Integrated Software for clinic management" — 4.0/5 > **Usuario verificado** | *7 de diciembre de 2022* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Very easy to use: you can easily manage patients records and schedule their appointments > > **Puntos en contra**: One consequence is that no automatic email is sent to the patient when an appointment is taken ----- ### "Highly recommend. Been a user for 28 years" — 5.0/5 > **Giulio** | *11 de junio de 2024* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It does everything my practice needs in one program. > > **Puntos en contra**: There's nothing I can think of that I don't like about it > > Customer support is excellent. Program is very user friendly. ----- ### "Review by receptionist who also bills insurance" — 1.5/5 > **Annie** | *1 de diciembre de 2015* | Práctica médica | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: The price is right, it provides electronic billing capabilities, you can download ERA and EOB information from your clearinghouse, and GalacTek Help Desk can usually help you solve a problem > > **Puntos en contra**: Since Eclipse is a stand-alone system, it’s very helpful that it allows practitioners to view the calendar via Google. Two problems. First, a practitioner may be forced to change their Google password to comply with Eclipse requirements. Out of four practitioners, three had to change their passwords. Second, when I enter an appointment on the calendar, it will sync to Google. If I edit that same appointment to change the time frame or to cut and paste it to another date, that does not always sync to Google, greatly compromising the accuracy of the calendar viewed in Google. It’s easy to enter new patient information into Eclipse. However, phone numbers and email addresses are entered under a separate demographic tab. Cumbersome. Also, there are programming inconsistencies. When indicating “race” you must click in a tiny box beside the choice. But when indicating “ethnicity” you may simply click on the choice, without having to carefully aim for a tiny box. I have found these programming inconsistencies elsewhere in Eclipse. One of the worst programming inconsistencies is the use of the date cells. When entering a patient’s date of birth, you must click on the calendar, then the cell is populated with today’s date. (We have no patients who were born today\!) You then click on month, change it, tab to day, change it, tab to year, change it. But when using a date cell in the patient’s ledger, after the month is entered, the cursor will automatically move to the next cell, and so on. Because of the difference in programming for these date cells, I cannot confidently enter dates without watching carefully what I am doing. To save newly entered information in a patient folder, you must click a red “X” which is labeled “Close”. When new to Eclipse, this is an uncomfortable concept. The word “SAVE” would be helpful or even “SAVE and CLOSE.” The big red “X” just doesn’t compute. Issues with using the calendar to schedule appointments include: 1. There is no “TODAY” button. You must click the tiny calendar and then click the tiny option “Today.” A 2-click process. Doesn’t seem very ominous until you realize that you are on different dates all day and then your 2 clicks turn into 200 clicks. 2. Recurring appointments are cumbersome to set. The best option I have found is to set the first, then copy and paste it to each succeeding date and time. It works, but is very time consuming. If there is a more efficient way to create recurring appointments, Eclipse has made it difficult to discover. 3. After setting a patient appointment, you must return to “Views” to ensure that you have indeed set the appointment\! Skipping this skip is very dangerous. A real confidence buster. Eclipse offers a “preview” of bills and documents you have scanned and saved to the patient’s file. However, scrolling to view more than one page of documents is so cumbersome that you often need to print the documents in order to see everything. The pages jump in such a way as to indicate that Eclipse is old-school technology. Eclipse will send “automatic” appointment reminders. There is nothing automatic about it. You must remember to send the reminders and go through the 19-step process to send the reminders. Even trying to use the Eclipse templates to set this process up took a couple of weeks, many phone calls to the GalacTek Help Desk, and many failed attempts. If you can endure that, then it works fine. With this process, however, a stand-alone system is a liability. You must send Monday reminders out on Friday or Saturday. This often necessitates a trip into the office, especially if there has been a holiday, since it cannot be done through the web. Eclipse makes their stand-alone system a selling point, citing instances when other web-based programs have been hacked. With medical records this is a valid concern. (However, countless companies use web-based payroll systems without any concerns.) In hindsight, we would purchase a web-based system. Initially setting up to bill insurance companies is daunting, difficult, and confusing. Eclipse helps by providing error messages and a 12 page document in the hope that you might find the error message and somehow decipher computer speak and discover your error. This is fun if you like to receive messages such as “Missing or invalid provider ID\#: Loop 2420A ID Loop: 2420A Segment: Segment: NM1\*82\*1Name\*Provider\*\*\*\*34\*.” This might be helpful if you are a programmer. If you are a receptionist or billing expert, you may not have taken a DOS class 30 years ago. If you don’t think that’s fun, you have the option to call the GalacTek Help Desk for ANSI issues. If you haven’t been made to feel like a fool recently, please call. Once you know how to bill insurance companies and all your information has been entered correctly (including the impossible-to-notice “Patient’s relationship to guarantor” cell), you are now ready to complete the 19-step process, if you want to bill an individual patient visit. One difficulty with this process is that after you click “EDI Processing” and identify the codes to submit, that particular dialog box just sits there. No indication that you are done, that you selected anything, or that you need to now close the box to go to the next step. This is a huge issue when you are interrupted by a phone call, a patient, a practitioner, a sneeze. You may need to redo the EDI Processing step to ensure you identified the codes. From our chiropractic physician: “The kiosk is terrible.” We have worked with GalacTek for four months to get the kiosk running to no avail. We are still using hard copy intake documents in spite of the fact that we have two computer-savvy people working on this issue with GalacTek. To their credit, GalacTek has offered to have a third-party come to our location to get the kiosk working. Aside from the fact that the kiosk does not work for us, the intake template is absurdly difficult and time-consuming to use. If we do get the kiosk working, we will need to tweak the template to a massive degree. Adding a “new guarantor” in Eclipse is relatively simple since it allows you to “copy from patient” or “copy from guarantor.” However, Eclipse technology relies on a “home phone.” 99 percent of our patients do not have a “home phone.” You must enter 10 zeros in the home phone cell anyway. This was sold to me during training as “it makes things cleaner.” That is a falsehood. It is a requirement and if you don’t enter all those zeros in the home phone cell, you will be sorry later. So the “copy from patient or guarantor” works but only populates the “home phone” cell. If you want things to be clean, you must find the patient’s cell phone number and reenter it in the “alternate phone” cell. A serious danger in “copying from guarantor,” is when you have a family. Dad or Mom may be the primary insured. Each family member may have a different digit on the member id, e.g., Dad may end in 1, Mom may end in 2, Child may end in 3, etc. If you have relied on simply copying from guarantor without checking each individual’s member id, the claims will not be successful. Alerts may be set on Eclipse to remind you of things like “collect payment from last visit,” etc. Those “alerts” pop up only when you click on the scheduler to indicate the patient has arrived. The alert is a teeny tiny box that pops on at the bottom right of the screen and is in black and white. It is not enough to draw your eye to the alert and it was several weeks before I even noticed the alert pop-up. We have four different types of practitioners and different “cases” need to be set up for each practitioner. Switching between cases is cumbersome and time-consuming. When there are cross-over patients this becomes a real issue. The ledgers must also be kept separately in order to avoid serious issues when billing that cross-over patient. ----- ### "eclipse is worth it" — 4.0/5 > **taylor** | *6 de enero de 2024* | Ropa y moda | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: the patient intake. like i said earlier, its super easy to get through and all the fields needed are right in front of you. > > **Puntos en contra**: the initial start up was a little tricky, but as its used more and more the easier it gets > > overall, its a great system. once you have used it for awhile, everything is very easy to find and its a great way to keep track of all the information entered into it. ----- ### "Great company to work with." — 5.0/5 > **Tammy** | *7 de febrero de 2023* | Práctica médica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It has everything we need, I like that I can color code each doctor, each service and I can get to things easily. It flows very well. The customer service is amazing. When I call they are so quick to help me and walk me through any issues that I have. > > **Puntos en contra**: Until I went to the training in Florida I thought there were things missing that I wish this software had but now I love everything about it. > > I went to the training in Florida, and it was the best experience I have ever had with training and learning. They were amazing. They walked me through every part of the software that I had questions on and spent as much time as I needed. I never got bored or tired. \[sensitive content hidden\] was so down to earth and fun to talk and laugh with. I learned so much. The staff he has is so helpful as well and down to earth as well. I didn't want to leave when the training was complete, they became like family to me. They have so much knowledge of this system. They answered all my questions and walked me through everything as many times as I needed them to. I highly recommend attending the training. There is so much more to this software then I realized and I am so excited to start implementing all if it at my office and showing it all to my doctors. ----- Página: 1 de 12\ Siguiente: [Página siguiente](https://www.capterra.cl/software/27349/eclipse?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/27349/eclipse) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados