Opiniones de athenaOne

AthenaOne - A complete Easy to Use Platforms for Patient Engagement and Management

Comentarios: My experience with AthenaHealth has been really awesome. I like all the features and functionalities that it offers. It makes my work easier, faster, and efficient. It saves me time and helps me address patient's needs in a more concise and timely manner. I loved using this product!

Puntos a favor:

What I loved about AthenaOne is it is so easy to use. It is not complicated and quite easy to find information about the patient.

Contras:

So far with my everyday use of Athena, I don't have any complaints as it makes my job a lot easier, faster, and efficient. Help me to address patient's needs in a quick and timely manner.

Outstanding Software For Any Medical Facility

Comentarios: I work with athenaOne every day and I can't imagine my work day without it. It is very efficient and smooth, whether I'm checking in patients, adjusting the doctor's calendar, requesting or sending documents, viewing EMRs, or sending out communication to the patients; this software really does it all! The technical support team is also excellent at response time and effectively communicating resolutions to the rare times I have issues. I highly recommend to all medical facilities.

Puntos a favor:

AthenaOne has it all. It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is nothing else like it. The support team is quick to respond when there is an issue. It makes the work day so much more time-efficient and professional.

Contras:

The updates can be a bit disruptive, but they work quickly to resolve any issues.

Greatest software for doctor offices

Comentarios: My overall experience has been super great and i recommend for anyone who is looking to add this for their doctor services

Puntos a favor:

I absolutely love this app! Its for my family doctor and it has all my appointments, my lab test result's and i can pay any of my copays needed all in this app! I can also send any messages if needed to my doctor as well so its just a super convenient app all around!!!!

Contras:

There isnt anything i can think of that is bad about this software

worse than advertised.

Comentarios: poor help, most often no answers.
written info is not helpful most often.

Puntos a favor:

little after initial signup.\Did like the problem list being available.

Contras:

notes get lost when I have to go away to other chart notes. the dictation program works poorly ,and the part to correct errors does not work. Initial startup failed and I lost a lot of money initially. Athena refused to help get my money back to me which was already sent by the insurance company. Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?" Difficult to get from one section to another, and the instructions to do so are hard to find. The help sections are not clear, and it usually takes several windows to get though to the detailed information I needed.

Streamlined Healthcare Communication through athenaOne

Comentarios: athenaOne streamlines your experience in communicating instantly with your healthcare providers. From scheduling, to messaging, to viewing test results, this platform does it all.

Puntos a favor:

AthenaOne is the premier platform for community health resources in my city. I have found it to be a great tool in communicating seamlessly with my providers.

Contras:

I feel as if they have really cornered the market in the community health field, at least in my geographical area. I do not necessarily view this as a bad thing, but it is worth noting that this is hands-down the most popular software in the Pacific Northwest.

Athena Health

Comentarios: It was okay. My customer support system was not that great, and it was a bit frustrating.

Puntos a favor:

Athena was aesthetically pleasing. I did not struggle with learning how to use it.

Contras:

This was not very user friendly at the time. It also was not very patient friendly for logging in/out of the portal.

Solid interface

Comentarios: It combines scheduling, billing, and patient records all in one place, which is convenient. The interface is clean, but sometimes it feels a bit busy with a lot of information on the screen, which can be a little confusing at first. When I’ve had questions, the support team has been pretty responsive, which is nice. Overall, AthenaOne does the job well, but there’s definitely a bit of a learning curve.

Puntos a favor:

The interface is straight forward and simple to use and when issues arise, the support team has been responsive and helpful.

Contras:

The home page is overwhelming and difficult to navigate.

Mental health United

Comentarios: My overall experience was great and met the needs I had

Puntos a favor:

Ease of use and organized for consumers to navigate

Contras:

The overall aesthetics that may seem intimidating to the average user

Easy to access

Puntos a favor:

That it keeps the accounts per provider separate for the user using the portal domain

Contras:

That it doesn’t sync records across providers when user logs in via generic portal

Not a good choice for Behavioral Health (psychology, psychiatry, counseling, etc.)

Puntos a favor:

It is fast; automatically saves most of what you type in; does not crash very often (3-4 times/year); email support requests usually answered within 24 hours; online help knowledge base is comprehensive and it has a good search engine.

Contras:

Not designed for mental health EHR, patient management, communication. Primary care clinicians say it's "pretty good" although "EPIC is better". Most behavioral health clinicians do not like Athena (based on support forum polls and Athena even admits it if your decipher the corporate-speak.) Athena rarely designs workflows, templates, and processes for Behavioral Health. They cobble together features and processes used by primary care clinicians and staff and tell us it's designed for Behavioral Health. If Athena employs mental health professionals I've never seen them on video presentations or as authors of "how to" resources or anywhere else.

Happy MD Review

Comentarios: overall outstanding and continues to improve- very smart people!

Puntos a favor:

intuitive, easy to use, all features in one product

Contras:

format of the medical history sectioon and lack of matching patient self-check in answers with history

Perfect for us!

Comentarios: In general I relate to the mission of Athena and see the work happening to address the hard issues in healthcare which feels supportive.

Puntos a favor:

AthenaOne is focused on making the work we do each day simpler. They listen and use the customer voice to drive changes in the product.

Contras:

First level case responses are gat don’t address the issue adequately.

Excellent product, poor onboarding implementation.

Comentarios: AthenaOne allowed our business to consolidate many of our third-party apps into one complete EHR system.

Puntos a favor:

AthenaOne is an all-in-one EHR system that has most, if not all, the features one could want in their EHR. If you wish to consolidate your softwares into one product, AthenaOne is a good option.

Contras:

The worst part of AthenaOne was the lengthy onboarding process. While it is to be expected when switching EHR systems, our original sales representative did not give an accurate impression of just how extensive and lengthy the implementation is. Expect to need several full time employees working only on integration for several months.

Great product

Comentarios: Overall would recommend to future colleagues

Puntos a favor:

AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools. Its robust analytics empower informed decision-making, while the responsive customer support ensures any issues are promptly addressed, making it a reliable choice for healthcare providers.

Contras:

While athenaOne offers robust features, its steep learning curve can be daunting for new users. Additionally, customer support response times may vary, leading to frustration when critical issues arise. Overall, navigation can feel cumbersome, affecting overall user experience.

athenaOne - Easy and Powerful for any level

Comentarios: Overall they give quite a lot of tools, as well as custom ways to report and handle data / information. But lately I feel like they've been going "backwards" with new updates.

Puntos a favor:

Very efficient, fast, and sleek software for internal employees to use. It also allows customization which is fairly rare. This goes over most reports, and letters, as well as formatted templates.

Contras:

Recent changes to make AthenaOne more efficient have kind of backfired. It becomes very difficult to navigate individual client charts.

User Friendly

Comentarios: Overall, my experience has been good. No complaints

Puntos a favor:

It is user friendly. I like that it alerts you when patients information needs to be updated.

Contras:

It is not easy to update patient insurance information.

Bait and Switch

Comentarios: The athena account manager position ( or title de jour) has been a revolving door. We have never had a meaningful relationship with them before we are assigned a new manager.

Puntos a favor:

The EMR was initially easy to set up. The billing functionality was adequate at first

Contras:

Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the price (Percentage of GROSS collections) will drop over time, they have just raised the percentage that they take again. This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of collections basis. They in fact are just taking a bigger piece of the pie. Totally dishonest. And it is being done against our will, with no contract negotiation.

Think of your Best Hire - that's Athena

Comentarios: Exceeding our expectations - consistently delivers - 100% recommend.

Puntos a favor:

Athena has a true "Skin in the game" model, their performance impacts their payment. Negligible start-up costs with great first year and on-going support as well as employees who engage with us to help us succeed and grow.

Contras:

We've had to engage with third party vendors for some services we feel Athena should be able to provide. That added cost is not optimal.

Athena Health

Comentarios: My overall experience id say was was ok not to bad its a decent place for health related thing's

Puntos a favor:

I like the ease of viewing my medical records past and present hassle free as well as being able to manage any scheduled appointments

Contras:

I didnt like the the way it was all set up when i first used it i cant say anything about now present time considering i havent used it in a long while back then it was hard to find my way around for certian things but not to bad at all

From Director

Puntos a favor:

The ease of everything being inside the patient chart.

Contras:

I know this is an option, but we have not opted to use it as an add on, but having to re-do medical billing work that Athena One's team has done incorrectly per our state governance.

AthenaOne is a Reliable solution / User friendly!!!

Puntos a favor:

Reliable, seamless integration, user friendly , excellent customer service

Contras:

I don’t have cons yet, it has a great customer service.

strongly prefer other platforms over athenahealth

Puntos a favor:

i can see my upcoming appts and send messages to my doctor

Contras:

there seems to always be an issue when i try to log in. It also never lets me do any action in the system as it never works

Excellent product for mental health management

Puntos a favor:

Its a very easy to use and intutive product. Great support available.

Contras:

Setup and configuration took a bit of time.

Acceptable for ambulatory clinic but not for hospital

Puntos a favor:

We use Athena in both hospital and clinic. We love the clinic side. Very user friendly.

Contras:

Medication reconciliation needs improved.

My Thoughts regarding AthenaOne

Puntos a favor:

For me personally, it was ease of use. Understanding how to navigate between modules.

Contras:

The one main feature that’s missing is an encounter interface.