---
description: ¿Qué piensan los usuarios de Salesforce Einstein? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Salesforce Einstein gracias a Capterra Chile.
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title: Salesforce Einstein - Opiniones, precios y características - Capterra Chile 2026
---

Breadcrumb: [Inicio](/) > [Software de inteligencia artificial](/directory/30938/artificial-intelligence/software) > [Salesforce Einstein](/software/1016090/salesforce-einstein)

# Salesforce Einstein

Canonical: https://www.capterra.cl/software/1016090/salesforce-einstein

> Salesforce Einstein: La plataforma de inteligencia artificial de Salesforce permite a las empresas personalizar experiencias de clientes, acelerar la productividad y crear innovaciones sin necesidad de codificación.
> 
> Veredicto: 3 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Salesforce Einstein?

Empresas de software, empresas de consultoría de TI, empresas de comercio electrónico.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.0/5** | 3 Opiniones |
| Facilidad de uso | 4.0/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.0/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.0/5 | Basado en las opiniones generales |
| Funciones | 3.7/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Salesforce
- **Ubicación**: San Francisco, EE. UU.
- **Constitución**: 2003

## Contexto comercial

- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos

## Funciones

- Análisis predictivo
- Chatbot

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica

## Categoría

- [Software de inteligencia artificial](https://www.capterra.cl/directory/30938/artificial-intelligence/software)

## Categorías relacionadas

- [Software de inteligencia artificial](https://www.capterra.cl/directory/30938/artificial-intelligence/software)
- [Software de análisis predictivo](https://www.capterra.cl/directory/30945/predictive-analytics/software)

## Alternativas

1. [MATLAB](https://www.capterra.cl/software/125813/matlab) — 4.6/5 (2090 reviews)
2. [Microsoft Power BI](https://www.capterra.cl/software/176586/power-bi) — 4.6/5 (1870 reviews)
3. [SAP Analytics Cloud](https://www.capterra.cl/software/163200/sap-analytics-cloud) — 4.4/5 (119 reviews)
4. [Tableau](https://www.capterra.cl/software/77260/tableau) — 4.6/5 (2348 reviews)
5. [Rayven](https://www.capterra.cl/software/173908/rayven-industrial-business-intelligence) — 5.0/5 (24 reviews)

## Opiniones

### "Data analysis directly in the CRM system" — 4.0/5

> **Tim** | *17 de marzo de 2022* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: The biggest advantage is obvious: Tableau CRM is directly integrated into Salesforce, so data integration is very easy. With the so-called Recipies, simple data preparation can be performed in a goal-oriented way, even by non-IT employees. The result visualization in Lenses and Dashboards works well. 

I would describe the selection of machine learning algorithms through Einstein Discovery (integrated in Tableau CRM) as below average. There is no extendibility. Nevertheless, the algorithms are sufficient for most use cases.
> 
> **Puntos en contra**: For comprehensive requirements, one quickly reaches the limits of the functional scope and has to implement workarounds.
> 
> Under Einstein Salesforce summarizes various additional programs for data analysis in Salesforce (e.g. Sales Cloud). My review mainly refers to the data analysis functionalities provided in Tableau CRM (formerly Einstein Analytics).

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### "Powerful Analitical tool extention to SalesForce" — 4.0/5

> **Stefan** | *5 de octubre de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Einstein is intuitive and use to use. It is very easy to install. For the Users it is a question of few cllicks to make it work. For existing SalesForce CRM users it is very fast and easy to extend. I m using the Sales platform that helps us evaluate the business opportunities from CRM based on all customer interactions through the various communication channels (Teams meetings, Outlook mails etc)
> 
> **Puntos en contra**: Although the AI is very powerful the outcomes must be treated with causion as it takes time for the algoritm to learn, but also users write in different languages, use slang etc that can be misinterpreted by the system.Some of the functions in the menu might be difficult to understand for non Sales Force users. Generating reports require deeper knowledge.

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### "Nice to have as an option, but lacking." — 4.0/5

> **Isaiah** | *11 de septiembre de 2023* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 6.0/10
> 
> **Puntos a favor**: The interface for creating and maintaining an Einstein bot is nice and easy to use. A lot of the basic functions are straight-forward and not hard to integrate. I like the reliability of the chatbot and how quick it would update when changes were made. Responses were fast as well.
> 
> **Puntos en contra**: Natural Language Processing (Intent) never worked for me. I entered the right amount and Utterances, but I could not get the bot to intelligently understand free text.
> 
> I was able to create an okay bot with Einstein for my users, but it could've been a lot better.

## Enlaces

- [Ver en Capterra](https://www.capterra.cl/software/1016090/salesforce-einstein)

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