¿Quién usa Sirvoy Booking System?

Sirvoy es un sistema de administración de propiedades personalizable, diseñado para adaptarse a todos los proveedores de alojamiento. Es un software fácil de usar y con un precio asombrosamente bajo.

¿Qué es Sirvoy Booking System?

Sirvoy ofrece un conjunto de herramientas que incluyen: un sistema de gestión de propiedades, un formulario de reservas y un administrador de canales integrado. Es un sistema repleto de funciones, fácil de usar y ofrece a los hoteleros la flexibilidad de adaptar el software a las necesidades de su propiedad. Gracias a su simplicidad, la configuración se hace sin esfuerzo y el servicio de atención al cliente está disponible en horario ininterrumpido para la capacitación y asistencia continuas.

Información sobre Sirvoy Booking System

Sirvoy

https://sirvoy.es/

Fundada en 2008

Vídeo de Sirvoy Booking System
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Resumen de precios de Sirvoy Booking System

Consulta los planes de precios

Sirvoy Booking System no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Sirvoy Booking System está disponible a partir de US$9,00/mes.


Precio inicial

US$9,00/mes Ver precios

Versión gratuita

No

Prueba gratis

Sirvoy Booking System: implementación y asistencia

Asistencia

  • En horario ininterrumpido (atiende un representante)
  • Horas laborables
  • En línea

Implementación

  • En la nube, SaaS, web
  • Móvil: nativo de iOS
  • Móvil: nativo de Android

Formación

  • En directo en línea
  • Seminarios web
  • Documentación

Funciones de Sirvoy Booking System

  • Gestión de inventarios
  • Gestión de promociones
  • Gestión de reservas
  • Gestión de restricciones
  • Gestión de tasas
  • Interruptor general

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Reseñas de Sirvoy Booking System

Todas las opiniones

Calificación general

4,6/5

Evaluación media

Facilidad de uso 4,6
Atención al cliente 4,7
Funcionalidades 4,3
Relación calidad-precio 4,6

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Arne frode P.
Founder and Owner
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 02-11-2018

"Great booking system - easy to use"

Comentarios: In our company we save time and money using Sirvoy software.
Works every time - any time :)

Puntos a favor: Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Contras: We are most satisfied with this software.

Respuesta de proveedores

por Sirvoy el 06-11-2018

Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele

  • Fuente de la reseña 
  • Publicado el 02-11-2018
Christopher K.
Owner
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 03-09-2020

"Does What it Says."

Comentarios: Good product, good support, much easier than others to set up and use.

Puntos a favor: I have been using a similar system since 2008 which whilst slightly cheaper and integrated with more channels it had become very complicated to use. It was more programmer friendly than hotel use friendly and the support being a ticket system was not so good and slow with little out of hours support. This product is easy very to use from the box. It took me a couple of hours to set up (mostly spent reading the manual) and I have tweaked it over the the following weeks. Support is very quick, in some cases instant. They use a chat system and there is a button on just about every page. Longest I have waited is less than 5 minutes. Help is imbedded into most pages which can be expanded upon if required. I would strongly recommend you try it.

Contras: I don't dislike anything but I do have a few wishes. First SMS alerts only work on reservations from your own website and not for channels, the latter should be an option. Ical is used when API is available like Airbnb for example which would fix the cancelation issue others have mentioned. Channels available seem to be for English speaking websites only. There are no French ones for instance.

Respuesta de proveedores

por Sirvoy el 14-09-2020

Thank you so much for your kind review Christopher. We always love to hear about our clients experience with us, particularly those who have made the leap and changed systems. We are so happy that it has worked out and that you are finding our Support helpful. We would have to agree; we think they're pretty awesome too! I note your comments and your wishlist, and please feel free to share your thoughts with them as we do try to incorporate these into future updates. In the meantime thank you for your business and we look forward to continue working with you. Adele

  • Fuente de la reseña 
  • Publicado el 03-09-2020
Mitch W.
Owner
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 15-12-2020

"Sirvoy works. Well. Very well and really straight-forward."

Comentarios: Easy.

Puntos a favor: It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

Contras: Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

Respuesta de proveedores

por Sirvoy el 31-12-2020

Hi Mitch, thanks for all your kind praise of Sirvoy. It's great to hear that the system is working well for your business and our customer support is responsive and helpful. We wish you the very best for 2021! Thanks again for taking the time to leave us your feedback. Adele

  • Fuente de la reseña 
  • Publicado el 15-12-2020
Dennis C.
Managing Director
Ha utilizado el software durante: Más de dos años
  • Calificación global
    2 /5
  • Facilidad de uso
    2 /5
  • Características y funcionalidades
    2 /5
  • Asistencia técnica
    1 /5
  • Relación calidad-precio
    2 /5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 28-04-2018

"Used it for several years"

Puntos a favor: Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Contras: It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Respuesta de proveedores

por Sirvoy el 30-04-2018

Hi Dennis, thanks for your review. See my responses below.
- It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to [email protected] if you wish to detail further.
- In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed.
- Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature.
- You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish.
- If you click on the user icon on the top right of every page it will give you an option to contact support.
- I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received.
I hope this clarifies some of the issues. Thanks, Adele

  • Fuente de la reseña 
  • Publicado el 28-04-2018
Jennifer G.
Owner
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 21-12-2020

"Simply outstanding"

Comentarios: The hotel is open all year but we are seasonal which means that I sometimes have young and not too experienced staff during the summers. However, the software is so user-friendly, that they quickly learn how to use Sirvoy. And if the staff make an error, it is an easy fix for me to adjust or for the staff to click on the support-chat button and ask. The Statistics page is a life saver. When Corona hit us and some of the possible reliefs we could get, were based on proof of how much our hotel was at loss exactly during March and April comparing to the year before, it took me 2 seconds to get the info. And the support makes me feel safe as it's a big responsibility that everything works.

Puntos a favor: I am an owner of a hotel that I suddenly inherited a few years ago. I took over when the booking system was very dated and I needed the best, the simplest and the most user-friendly booking system on the market with the absolute best and quickest support. I spent several hours in meetings on the computer with the salesmen of different booking systems as they went over their software through screen sharing. What I found was that Sirvoy was the simplest way to get the best overview about what is going on at the hotel. It also has the best option with the mobile view and it´s user-friendly. It became a total relief for our bookkeeper as everything you want goes through Sirvoy, even renting out staff for weddings or renting out our gift shop itself. The customer support is totally outstanding and I can say that with confidence, needing a lot of help with a lot of things in the beginning. Nothing is too big or too small and they always see it to the end with a smile and lightning fast. Sirvoy support listens to us customers when we come with ideas of "how to make the software even better". Everything comes with an easy and competitive price model.

Contras: I only have detailed things on my wish list for the software. For example, the system doesn’t support one reservation if a company wants to book a couple of nights, several weeks in a row. Instead, they need to make each stay an individual reservation. In my case, the travel agent got 10 different emails and booking numbers for the same person. However, I can create an invoice with all reservations on the same page, it just can’t be done when making a reservation, just yet. Also, I understand the complexity about channeling different OTA’s such as Booking.com. And if one OTA decides to update/make a change, we sometimes get caught in between (as happened to me), but Sirvoy is right there on the phone, on chat or email to help figure everything out. Oh. And I love how easy it is to close the hotel for weddings etc and how the guests with a code make their own reservations. However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And. I’d love it if I could just use the “add-ons” without having to make a hotel reservation. Sometimes the guests want to invite friends to join them at breakfast. It would be great to have the system being able to create a receipt for “just breakfast” without looking like they stayed in a room. But these are all just minor details.

Respuesta de proveedores

por Sirvoy el 31-12-2020

This is such wonderful feedback Jennifer, we are thrilled to hear such a wonderful account of your experience with Sirvoy. It's great to know that the team has helped keep your business happy and healthy especially in difficult times like these! We hope that 2021 will be an easier year for you and your staff and we look forward to working with you next year. With sincere regards, Adele

  • Fuente de la reseña 
  • Publicado el 21-12-2020