--- description: ¿Qué piensan los usuarios de Verint Automated Quality Management? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Verint Automated Quality Management gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Verint Automated Quality Management - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de la calidad](/directory/30099/quality-management/software) > [Verint Automated Quality Management](/software/104168/impact-360) # Verint Automated Quality Management Canonical: https://www.capterra.cl/software/104168/impact-360 Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/104168/impact-360?page=2) > Da visibilidad a tus operaciones para mejorar la calidad de la oficina interna, la productividad y la consistencia del proceso y reducir los costos. > > Veredicto: 19 usuarios lo han valorado con **3.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.7/5** | 19 Opiniones | | Facilidad de uso | 3.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.0/5 | Basado en las opiniones generales | | Funciones | 3.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Verint - **Ubicación**: Melville, EE. UU. - **Constitución**: 2004 ## Contexto comercial - **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Chromebook (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Arabia Saudita, Argentina, Armenia, Austria, Azerbaiyán, Bangladés, Baréin, Bielorrusia, Bolivia, Bosnia y Herzegovina, Brasil, Brunéi, Bulgaria, Bután, Bélgica, Camboya y 96 más ## Funciones - Archivo y conservación - Comunicación multicanal - Controles o permisos de acceso - Creación de informes/análisis - Employee Coaching Tools - Gestión de auditorías - Gestión de comentarios - Gestión de la calidad - Gestión de la conformidad - Gestión de riesgos - Grabación de llamadas - Interfaz de agentes - Modelos de puntuación múltiple - Panel de actividades - Seguimiento de la conformidad - Supervisión - Supervisión KPI - Third-Party Integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software de gestión de la calidad](https://www.capterra.cl/directory/30099/quality-management/software) ## Categorías relacionadas - [Software de gestión de la calidad](https://www.capterra.cl/directory/30099/quality-management/software) - [Software de cumplimiento](https://www.capterra.cl/directory/30110/compliance/software) - [Software para el control de calidad de centros de contacto](https://www.capterra.cl/directory/33415/contact-center-quality-assurance/software) ## Alternativas 1. [Playvox](https://www.capterra.cl/software/164542/playvox) — 4.8/5 (109 reviews) 2. [CXone Mpower](https://www.capterra.cl/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Avaya Cloud Office](https://www.capterra.cl/software/212483/avaya-ip-office) — 4.2/5 (45 reviews) 4. [Calabrio ONE](https://www.capterra.cl/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) 5. [Zendesk QA](https://www.capterra.cl/software/180104/klaus) — 4.9/5 (23 reviews) ## Opiniones ### "Great Experience for call audits" — 5.0/5 > **Elias Alirio** | *31 de julio de 2021* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like that all the features including the forms to evaluate recorded interactions for call center agents can be reached from a single screen. This tool has been really nice as it also allows to perform real time monitoring on an agent taking a call (Which can be set for video as well). This is great as sometimes you may need to give support not only on call management and procedures, but also on system navigation. > > **Puntos en contra**: For the time I have used it I have honestly liked this to the point I have no complains. In the company I work in we have used other call audit tools for other clients we had, but with our current client we use this (We have not technically moved from one to the other), but I find Verint much visually appealing than other systems I have used. ----- ### "Verint Review" — 4.0/5 > **Usuario verificado** | *2 de julio de 2024* | Bienes de consumo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The ease of use and the organization of the scheduling. > > **Puntos en contra**: The slow loading and no way to change my breaks, less features. Plus it looked outdated ----- ### "Find a different product" — 1.0/5 > **Lindsey** | *21 de noviembre de 2023* | Medicina alternativa | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: I struggle to find anything I like about Verint's AQM product, especially after using other off the shelf solutions. > > **Puntos en contra**: Everything is overly complicated. Something that would take me 5 minutes in another software will take me an hour in Verint's system. There's also an idea portal where enhancement requests can be submitted, then voted upon by other participants. Every idea I've submitted that's been voted so highly that it's above Verint's "vote threshold" and should be implemented just gets categorized as "unlikely to implement" even though it's clear the general user population wants the same abilities I do. ----- ### "Useful Schedule Tracking and Quality Monitoring with Some Flaws" — 4.0/5 > **Kirby** | *17 de febrero de 2019* | Edición | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: As a customer specialist, I mainly use the software to track my schedule and adherence as well as view call evaluations. Its' best feature is schedule tracking. Not only am I able to view my personal schedule, but I can also view other representatives' schedules, making meetings easier to arrange. The software also offers different schedule views - an overview as well as a detailed view, which lists locations and color codes for easier tracking. Five minutes before a scheduled break or activity, the system will send an email notification, which makes following my schedule all the easier. > > **Puntos en contra**: Although the call evaluation interface is clear and readable, navigating the screen can be a little cumbersome. Every time I go to view my evaluations, it asks me to open a new window and re-login. Scrolling through the comments can also be finnicky and sometimes the scrolling will freeze altogether. Other functions, such as scheduling and adherence are located in different places. For a scheduling program, it looks a little dated and isn't the most user-friendly program. > > With so many functions, this software is incredibly useful in a call center setting. I like the scheduling tracking most but wish its' many functions were a little more intuitive and streamlined. ----- ### "Great for Productivity and Adherence" — 4.0/5 > **Jensi** | *19 de diciembre de 2018* | Externalización/deslocalización | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I used it on my previous job, and also I'm using it on my current one. I think it is very useful and easy to manage your time at work, you can checked your logged in time, your breaks , your days off and even your daily schedule. Also it is very useful at the time for QA you can scanned and have recorded every phone call of each agent giving you an efficient way to qualify each phone call. In the other hand, In data entry, it is also important because you can have a control of your weekly QA scores and you can also checked your failed areas. > > **Puntos en contra**: When it comes to work at a call center, at the end of the day the adherence was not properly shown as it supposed to. Login\\Log out time wasn't marked in an efficient way. At the end of the day, Supervisor's handle the correct time of each agent. > > It is very important since you can use your time wisely. You can monitored the phone calls and make scans through it and you can also have a control of your own schedule, having a great production administration. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/104168/impact-360?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/104168/impact-360) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Datos estructurados