¿Quién usa xMatters?

Diversos equipos de TI de todos los tamaños. Equipos de DevOps, operaciones de TI, NOC, asistencia, ingeniería, centro de atención, gestión de incidentes importantes y administradores de sistemas: desde pequeñas startups hasta grandes empresas, ¡tienes el respaldo que necesitas!

¿Qué es xMatters?

xMatters es una plataforma de gestión de incidentes que ayuda a las empresas a prevenir, manejar y resolver incidentes de TI. Desde integrantes de la lista Global 2000 hasta grupos de trabajo pequeños y equipos innovadores de DevOps, organizaciones de todo el mundo confían en la plataforma de disponibilidad de servicios digitales xMatters para resolver los problemas tecnológicos antes de que se conviertan en problemas comerciales.

La plataforma de integración xMatters permite que las organizaciones automaticen procesos clave con las herramientas que ya utilizan, como ServiceNow, Splunk, Jira y Slack.

Información sobre xMatters

xMatters

http://www.xmatters.com

Fundada en 2000

Resumen de precios de xMatters

xMatters dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de xMatters está disponible a partir de US$16,00/mes.

Precio inicial

US$16,00/mes

Versión gratuita

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de xMatters

Software de gestión de incidentes
Acciones preventivas y correctivas (CAPA)
Conformidad con la OSHA
Creación de informes de incidentes
Gestión de incidencias informáticas
Gestión de incidentes de seguridad
Gestión de investigaciones
Gestión de tareas
Recuperación de desastres
Registro de auditoría
Alertas y notificaciones
Creación de informes de uso
Métricas de rendimiento
Programación del mantenimiento
Pruebas de disponibilidad
Registros de eventos
Supervisión FTP
Supervisión de transacciones
Supervisión del servidor de correo
Supervisión en tiempo real
Auditoría de problemas
Control/Acceso remoto
Controles o permisos de acceso
Gestión de capacidades
Gestión de inventarios
Gestión de la conformidad
Gestión de licencias
Gestión de parches
Programación del mantenimiento

Reseñas de xMatters

Mostrando 5 de 134 reseñas

En general
4,5/5
Facilidad de uso
4,5/5
Atención al cliente
4,7/5
Funcionalidades
4,4/5
Relación calidad-precio
4,3/5
Krishna C.
Senior Consultant
Software informático, 10.001+ empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 02-04-2019

"xMatters for alerting"

Puntos a favor: We use xMatters along with Jira to send out production pages to personal mobiles. Automated workflows, acknowledgements and escalations are great features.

Contras: The UI is not so intuitive especially for first time users.

Respuesta de proveedores

por xMatters el 20-06-2019

Thanks for your review, Krishna. We're glad you're leveraging our integrations. Do check out our latest feature, Flow Designer (xmatters.com/flow-designer). It's visual interface makes automating incident management workflows even easier.

Our UI is always in development. If you have changes you'd like to propose, visit our online community or send us a support ticket with your ideas so we can continue to improve.

Thanks, Krishna!

  • Fuente de la reseña 
  • Publicado el 02-04-2019
Lee T.
Senior Application Engineer
Tecnología y servicios de la información, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 10-01-2017

"Vital tool for on-call support and gathering techs for troubleshooting conference calls"

Comentarios: We use xMatters primarily as an extension to notifications coming from our ticketing system. We also use its form-based notifications to send out invitations to join a conference bridge for troubleshooting situations. The integration from the ticketing system to xMatters On Demand (their cloud solution) was made difficult by the lack of a true outbound API from our old ticketing system. Regardless, xMatters has technical experts who were able to make it work. It took some trial and error, but the interface is based on Javascript so they were able to make quick code changes as needed. Our technicians are able to login to xMatters and configure their own devices, and determine how they want to be notified, and even set timeframes for devices. The team leaders are able to define complex shifts and coverage times for our on-call groups so that the right on-call tech gets notified during the proper time of day. This includes the ability to configure schedules for users in different time zones. There is a learning curve for the group "supervisors" to figure out how to set up the on-call shifts, but once they grasp the ideas of shifts and learn to use the calendar feature, it all makes sense. We are also able to leverage the use of groups-within-groups, where one group of technicians acts as the triage team for multiple groups. This allows one team to handle simple incidents and requests, allowing the Level 3 technicians to focus on project and development work without being interrupted by simple service requests and routine incidents during the day, while still allowing them to be available when needed for after-hours on-call support. We are also using xMatters form-based announcements, whenever it's necessary to send out a notification to a larger distribution of technicians, typically providing information about joining a conference bridge. We can either use xMatters' conference bridge or our own 3rd party conference bridges. The forms feature allows us to build fill-in-the-blanks forms without having to write code. Also, forms can be saved with certain fields and drop-down selections already determined, creating "scenarios" that we can use over and over. We're still in the early learning stages of the forms capabilities; xMatters also offers integration capabilities that we haven't leveraged yet. For example, we should eventually be able to trigger messages that make calls to 3rd party systems using their Integration Builder features.

Puntos a favor: Flexibility in use, support is quick to respond, xMatters continues to add features through frequent updates to the instances

Contras: We had to rely 100% on having their techs write the integration between our ticketing system and xMatters, which makes us reliant on them for any corrections/updates. This is likely due to our ticketing system - I can't speak to all implementations. Also, there are some functions we used to have with the on-premise version that we don't have anymore in the cloud solution. This is not an insurmountable issue, but we did have to make some accommodations.

Respuesta de proveedores

por xMatters el 17-02-2017

Hi Lee. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product for our customers and if there are specific features you are looking for please let your CSM know and we will review it internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements especially with regards to integrations that should make it even easier for you to integrate with other tools that your organization leverages.

  • Fuente de la reseña 
  • Publicado el 10-01-2017
Aaron A.
Service Desk Supervisor
Tecnología y servicios de la información, 501-1000 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    3/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 17-01-2017

"xMatters is great!"

Comentarios: xMatters is simple to use, efficient and effective! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome! They are always on top of any questions or concerns we may have.

Puntos a favor: The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received.

Contras: The mobile app leaves something to be desired.

Respuesta de proveedores

por xMatters el 17-02-2017

Hi Aaron. Thank you for taking the time to leave a review for xMatters. Reviews help us make better products and offer outstanding service. We are so excited to see how many systems you have integrated our xMatters solution with including: New Relic, Nagios, and ServiceNow. You¿ll be happy to hear that we will continue to build on our integration capabilities and make it even faster for you to integrate with systems in your toolchain. Our next release is coming out shortly, so stay tuned for the video highlighting some of those features. We are always looking to improve our product and mobile is a focus for us. If you have specific feedback on how we can improve it, please contact your CSM and they will track it.

  • Fuente de la reseña 
  • Publicado el 17-01-2017
Burdell C.
Data Administrator
Aviación y aeroespacial, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 20-01-2017

"Excellent level of Customer Service"

Comentarios: The xMatters staff continuously offers us a high level of Customer Service. When I have contacted Rennie Chen or the Support Team (Kim Jue, Jason, Wong) I have always received excellent customer service. They diligently work with me to resolve any issues and answer any questions I might have. They also explain to me in detail the resolution for my issues. When I contact this team of professionals, I know any issues I'm experiencing will be resolved in a timely and efficient manner. I have enjoyed working with this team over the years.

Puntos a favor: User friendly

Contras: * No calendar available to clients listing future Updates and Maintenance. My organization is requesting that I submit a Change Request when any change(s) are made in Production. This has been a nightmare for me because sometimes I'm not aware of these Updates and Maintenance until they are being implemented. I realize these changes are usually seamless however my organization has requested that I submitted a CR in advance for all Updates and Maintenance. * Groups can not easily be exported from Non-Production to Production.

Respuesta de proveedores

por xMatters el 20-02-2017

Dear Burdell. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. If you subscribe to http://status.xmatters.com you can take a look at the status as well as information regarding upcoming releases. If you have any additional feedback on how we may improve this, please contact your CSM.

  • Fuente de la reseña 
  • Publicado el 20-01-2017
Christina M.
IT Production Assurance Manager
Almacenamiento, 10.001+ empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 16-01-2017

"xMatters Review"

Comentarios: I feel the product does a great job and has been very reliable. The organization has been great as far as informing their customers on new features and functionality. Where I do feel they could use some work is on their licensing model. I feel it is complicated to figure out their pricing model and they should address this as well as the product is very pricing if you want to extend it for "limited use" within your organization.

Puntos a favor: Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit.

Contras: Pricing is too high as well as the pricing model for purchasing licensing. It is based on business cases versus just something like we offer 3 types of licenses that do x, y, and z.

Respuesta de proveedores

por xMatters el 17-02-2017

Hi Christina. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

  • Fuente de la reseña 
  • Publicado el 16-01-2017