--- description: ¿Qué piensan los usuarios de GLPI? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de GLPI gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GLPI - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de activos informáticos](/directory/30077/it-asset-management/software) > [GLPI](/software/126254/glpi) # GLPI Canonical: https://www.capterra.cl/software/126254/glpi Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.cl/software/126254/glpi?page=2) > Software ITSM y centro de atención de fuente abierta basado en la web. Proporciona un inventario automático, implementación de software y centro de ayuda compatible con ITIL. > > Veredicto: 41 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa GLPI? Desde organizaciones pequeñas hasta muy grandes pueden usar GLPi. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 41 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: TECLIB - **Constitución**: 2009 ## Contexto comercial - **Precio inicial**: EUR 19,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, polaco, ruso, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - API - Alertas y notificaciones - Asset Lifecycle Management - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Gestión de SLA (Service Level Agreement) - Gestión de configuración - Gestión de contratos o licencias - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de problemas - Gestión de proveedores - Gestión de tareas - Gestión de tickets de soporte - Gestión de usuarios - Gestión del cambio - Panel de actividades - Portal de autoservicio - Seguimiento de activos - Seguimiento de activos de TI - Seguimiento de costes - Third-Party Integrations - Visualización de datos ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos ## Categoría - [Software de gestión de activos informáticos](https://www.capterra.cl/directory/30077/it-asset-management/software) ## Categorías relacionadas - [Software de gestión de activos informáticos](https://www.capterra.cl/directory/30077/it-asset-management/software) - [Software de service desk](https://www.capterra.cl/directory/31027/service-desk/software) - [Software de gestión de proyectos informáticos](https://www.capterra.cl/directory/30952/it-project-management/software) - [Software de ITSM](https://www.capterra.cl/directory/30676/itsm/software) - [Software para CMDB](https://www.capterra.cl/directory/30959/cmdb/software) ## Alternativas 1. [ManageEngine Endpoint Central](https://www.capterra.cl/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews) 2. [JIRA Service Management](https://www.capterra.cl/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [Freshservice](https://www.capterra.cl/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [PDQ Deploy & Inventory](https://www.capterra.cl/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 5. [Atera](https://www.capterra.cl/software/144309/atera) — 4.5/5 (446 reviews) ## Opiniones ### "Why recommend to GLPI than other opensource ITSM software" — 5.0/5 > **Aung Htun** | *31 de enero de 2025* | Ingeniería industrial o mecánica | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software. There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that. > > **Puntos en contra**: Plug in features are need to more improve. Some of management function are need to more improve. Need to improve reporting and auditing logs > > GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost. There is pricing on cloud hosting if you like to use cloud. There is no limitation for agent counts and IT technicians for IT administration which is very useful for unpaid users. As overall, GLPI is most recommended open-source software when you are searching for similar one. ----- ### "GLPI as a daily-use product" — 4.0/5 > **Usuario anónimo** | *25 de noviembre de 2024* | Externalización/deslocalización | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues. > > **Puntos en contra**: The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive. > > It is an advanced and highly developed tool for open-source software. Comparing it to other commercial solutions, I always found myself coming back to GLPI. Although the entry barrier is relatively high, with proper configuration, it becomes a truly excellent ITSM tool. ----- ### "Comprehensive administration of IT resources, but not very friendly and dated interface" — 3.0/5 > **Usuario verificado** | *2 de febrero de 2018* | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems. > > **Puntos en contra**: The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change. ----- ### "glpi a must have tool" — 5.0/5 > **bruno** | *6 de enero de 2025* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: it is really a multipurpose tool, we are using with the ticketing, but also for maintaining our CMDB. IF you don't need extended features it is free. > > **Puntos en contra**: If you want to customize the UI it is import to modify php files and understand the glpi DB structure > > managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have ----- ### "GLPI is an open source ITSM" — 4.0/5 > **Usuario verificado** | *14 de septiembre de 2022* | Tecnología y servicios de la información | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: After other ITSM tools, GLPI was not very hard to configure and deploy. > > **Puntos en contra**: The flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all. > > For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.cl/software/126254/glpi?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/126254/glpi) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Datos estructurados