--- description: ¿Qué piensan los usuarios de FocalScope? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de FocalScope gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FocalScope - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [FocalScope](/software/127118/focalscope) # FocalScope Canonical: https://www.capterra.cl/software/127118/focalscope Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/127118/focalscope?page=2) > Software de centro de ayuda con correo electrónico, chat en vivo, Facebook, WhatsApp, SMS, KB, teléfono, SLA, creación de informes. Ejecutar en la nube o internamente. Confiado por DHL. > > Veredicto: 28 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa FocalScope? Desde pymes hasta grandes empresas que buscan una solución de chat en vivo y gestión de casos de asistencia al cliente de correo electrónico potente y fácil de usar basada en Microsoft SQL. Tú decides si prefieres la nube o la solución de servidor interna. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **5.0/5** | 28 Opiniones | | Facilidad de uso | 5.0/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 5.0/5 | Basado en las opiniones generales | | Funciones | 5.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: FocalScope - **Ubicación**: Singapore, Singapur - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: US$9,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, danés, español, francés, inglés, irlandés, italiano, japonés, neerlandés, portugués, sueco - **Países disponibles**: Alemania, Anguila, Antigua y Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belice, Bermudas, Bolivia, Brasil, Canadá, Chile, Colombia, Costa Rica, Cuba, Dominica, Ecuador, El Salvador y 42 más ## Funciones - Acceso móvil - Alerts/Escalation - Autoresponders - Base de datos de clientes - Chat en tiempo real dirigido a consumidores - Chat proactivo - Chat y mensajería - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Desvío de llamadas - Encuestas y comentarios - Enrutamiento automatizado - Enrutamiento de llamadas - Formulario sin conexión - Geosegmentación - Gestión de SLA (Service Level Agreement) - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tickets de soporte - Grabación de llamadas - Grabación de texto de llamada - Herramientas de colaboración - Historial de transcripciones/chat - IVR - Macros y modelos de respuestas - Panel de actividades - Panel de comunicaciones - Portal de autoservicio - Priorización - Registro de llamadas - Supervisión de llamadas - Third-Party Integrations - Transferencias/enrutamiento ## Integraciones (en total: 5) - Amadeus - MyTravelport - Shopify - SugarCRM - WhatsApp ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software de servicio al cliente](https://www.capterra.cl/directory/22/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.capterra.cl/directory/22/customer-service/software) - [Software de help desk](https://www.capterra.cl/directory/30008/help-desk/software) - [Software de chat en directo](https://www.capterra.cl/directory/30797/live-chat/software) - [Software para call center](https://www.capterra.cl/directory/30007/call-center/software) - [IT Ticketing Systems Software](https://www.capterra.cl/directory/32623/it-ticketing-systems-software/software) ## Alternativas 1. 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[Bitrix24](https://www.capterra.cl/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Opiniones ### "FocalScope makes everything much easier, saving time as well as ensuring consistency" — 5.0/5 > **Frank** | *4 de abril de 2023* | Aprendizaje en línea | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: So easy to get started with FocalScope and so many useful features, like:Automated handling of tickets assignment, presentation, placement in folders, etc.Multiple definitions for working hours, SLA levels with actions such as colour highlighting categorisation, assignment to employees.Great internal chat and note taking features to collaborate on tickets.With the integration of WhatsApp and phonecalls and chat's from one's own website all the channels of communication can just be handled in FocalScope. > > **Puntos en contra**: I did not really see any cons, perhaps because we were used to just use Outlook/Exchange and FocalScope just stepped in with all features that was lacking and which we needed. > > I guess most of us have experienced working with Outlook / Exchange handling large amounts of mails from customers, prospects, affiliate partners, suppliers, etc. with long email threads, several employees involved, and over time the mails just accumulate in many folders. With FocalScope it was so easy to just get started ingesting our existing large amount of mails, immediately save time and have our tickets/emails handled in a more consistent way. ----- ### "Fantastic support software from FocalScope for contact center requirements (email and phone channel)" — 5.0/5 > **Ismadi** | *23 de mayo de 2018* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: FocalScope offer you to access the software as a web based system or you can install the FocalScope desktop client version. The interface is smooth and very easy for staff to navigate. Email tickets can be easily shared by the agents and it is easy for staff to view customer interaction across the channels. FocalScope increases productivity dramatically. The learning curve to use FocalScope is almost nothing. It is that easy. Reporting is very nice and every super user can make their own reports. They can then easily put them on their dashboard. The reporting features are rich and easy to personalize. Best of all the reports can all be scheduled and sent to your email inbox in Excel format automatically. For the call center features I really like the fact that we can monitor the campaigns first hand and perform quality checks in real time. We can drill down on individual call recording sessions for review and quality assurance. All in all FocalScope give us a superb platform to manage phone conversations as well as emails. > > **Puntos en contra**: Nothing bad to say so far. We really enjoy the application and we highly recommend the FocalScope system for any contact center requirements. > > Increased productivity . Better customer service engagement. Real-time reports and dashboards. ----- ### "FocalScope Call Center and Ticket System is AWESOME" — 5.0/5 > **Morten** | *23 de mayo de 2019* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I really like about the FocalScope software system allow us to manage all our customer communication channels within one application. FocalScope enable us to setup channels for: - Telephony ( call center) - Email - Live Chat - 2-way-sms - Facebook The most important channel for us is telephony. What I really like about the FocalScope Call Center system is that I can manage our customer service team and all our +60+ retail outlets from within the same single software system. It is very easy to setup: - Call flows - IVR - Operating hours - Phone queues - Agent pop up window to add text comments to the call - Greetings and waiting music I like the fact that the system gives us a full call log and option to record all phone conversations. The wall boards and reporting makes it easy for us to monitor the performance and our service levels. The email ticketing is very straight forward to use and also give us service levels, reporting and wall boards. Live chat works the same way but in real time located on our websites. The support team at FocalScope is super friendly and always very fast to help us with any inquiry. > > **Puntos en contra**: I highly recommend the FocalScope system. Thumbs up. ----- ### "User friendly interface that is easy to navigate" — 5.0/5 > **arvid** | *28 de mayo de 2019* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: FocalScope offers a user friendly interface that is easy to navigate and customise to suit your needs. It also provides data on SLAs which is very useful in determining whether we as a company are meeting our agreed upon turnaround to our customers. With the live chat function, we feel there is the added human touch where our customers can easily get in touch with our staff to address their needs. The ticket numbers allocated for every correspondence makes follow up with our customers a breeze and is able to streamline our cases when we need to search for an email. We would recommend FocalScope to the small and big businesses, alike, as it makes managing communication with customers alot easier which results in quick resolution. > > **Puntos en contra**: We found a few smaller issues with the software, but FocalScope was very quick to resolve. > > FocalScope is helping us to make our operation more efficient. ----- ### "We are BIG FAN of FocalScope email ticketing system" — 5.0/5 > **Mario** | *18 de febrero de 2019* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We are big fan of FocalScope and it is very easy for our staff to adapt to the system. The user interface is easy to navigate and is kind of similar to Microsoft Outlook. FocalScope system keeps track of the shared email communication with our customers in email threads and each tread also get ticket id and agent responsible. FocalScope also allow us to classify each ticket as open, on hold or closed. We keep expanding using this tool in new teams and departments. The FocalScope system helps us to measure and keep track of our customer email response time and also track our SLA. The FocalScope reporting and dashboards is very easy to configure and modify to suit our requirements. We highly recommend this software to any organization that value good customer service. > > **Puntos en contra**: So far all good and we only experienced some minor issue that was all fixed promptly. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/127118/focalscope?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/127118/focalscope) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados