18 años ayudando a las empresas chilenas
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¿Qué es Creatio CRM?

Sales Creatio es una plataforma integral para automatizar procesos de ventas de cualquier tipo con no-code y con el máximo grado de libertad. Permite a las empresas automatizar todo su ciclo de ventas, desde la generación de clientes potenciales hasta la repetición de ventas. Sales Creatio permite a los usuarios gestionar procesos de ventas de cualquier tipo y complejidad, desde breves acuerdos de comercio electrónico hasta complejas ventas B2B.

¿Quién usa Creatio CRM?

Empresas de cualquier tamaño y de cualquier sector a gestionar los procesos orientados al cliente y brindar una experiencia increíble al cliente.

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Creatio CRM

Evaluación media

En general
4,7
Facilidad de uso
4,7
Atención al cliente
4,7
Funcionalidades
4,7
Relación calidad-precio
4,7

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
79%
4
19%
3
1%
2
1%
1
1%
Marvin
Marvin
Ingeniero de Procesos en Guatemala
Usuario de Linkedin verificado
Banca, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Una herramienta de baja programación y muy funcional bastante moldeable

5,0 hace 11 meses

Puntos a favor:

Es una herramienta que se que tiene mucha adaptabilidad a cualquier negocio o tipo de proceso con conexión con otros sistemas.

Contras:

La adaptabilidad que se puede obtener en esta y la conexión con otros sistemas poder generar reportes adaptados a cada necesidad.

Felipe
ING. Sistemas en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Es bueno

4,0 hace 2 años

Puntos a favor:

Este aplicativo es muy fácil de utilizar se implementa con facilidad.

Contras:

No he tenido problemas con este aplicativo funciona muy bien

Álvaro
Álvaro
Freelance en España
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Completa y eficiente gestión de base de datos de contactos y control sobre las ventas

4,0 hace 2 años

Comentarios: La curva de aprendizaje inicial es algo elevada, pero es una plataforma que cumple a la perfección y no defrauda en cuanto a sus opciones para manejo de contactos de clientes y control sobre procesos de ventas

Puntos a favor:

Sin duda, la automatización de procesos de ventas, marketing y las herramientas disponibles para la gestión de clientes potenciales

Contras:

Aunque la plataforma es altamente personalizable, puede ser un desafío para los usuarios menos técnicos configurar y personalizar la plataforma de acuerdo a sus necesidades.

Iaro
Iaro
Сonsulting Partner en Ucrania
Usuario de Linkedin verificado
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

An excellent software for financial institutions

5,0 hace 2 años

Comentarios: Creatio is incredibly user-friendly, and Creatio support service consistently delivers exceptional assistance, ensuring our our satisfaction at all times.

Puntos a favor:

This platform is a great solution for lead and opportunity management, from lead generation to finalizing sales. Great fit and ready-made solution for financial insitutions enables with ready workflows for solving all modern challenges. The platform has a user-friendly interface that enables customization through intuitive drag-and-drop functionality.

Contras:

I don't think there is anything major, I personallt didn't experience such.

Alexander
Business & sales analyst en Ucrania
Petróleo y energía, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Cutting-edge agile software solution, designed to optimize your conversion rates and drive business

5,0 hace 2 años

Comentarios: We recognize that implementing Studio Creatio earlier would have been a strategic move. The platform has proven to be a game-changer for our operations, significantly improving our business processes and increasing our overall resilience, which is paramount in today's rapidly evolving business landscape.

Puntos a favor:

Sales Creatio stands out as an exceptional product for automating sales and distribution workflows. As a midsize player in the competitive manufacturing industry, our ability to compete with larger players has been significantly enhanced through our transformational approach and unwavering commitment to continuous innovation. Incorporating no-code tools into our sales/business analytics toolkit has proven to be a valuable addition. These tools have empowered our team to streamline processes and achieve greater efficiency, ultimately contributing to our success in the market. Notably, our conversion rates have experienced a significant increase, and our sales team is thrilled with the results.

Contras:

While we have overall been highly satisfied with the platform, we have encountered occasional technical issues. Nevertheless, the support provided by Creatio has been instrumental in swiftly resolving these minor issues, ensuring that our overall experience with the platform has remained uninterrupted.

Mark
Mark
EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña
Fuente: GetApp

Potential Buyer

1,0 hace 8 años

Puntos a favor:

The prompt response from the sales team and the willingness to answer my questions. Many vendors just ignore your questions.

Contras:

I had a very specific needs related to users having an online calendar to schedule call back support. I was clear with BPM staff prior to the call and accepted the call because they believed they had a solution. On the call they listened to my needs again and then took me through a boilerplate pitch. They were going to investigate their ability to deliver and even offered to build a mock up to show me. That call as the last time I heard from them. I reached back out and heard nothing. Not even a simple we looked into your need and we are unable to provide the support you desire. I came away believing they will say anything just to get you on a call for their pitch. Where are we going? Salesforce with Timetrade as a plugin

Mitch
CRM Administrator en EE. UU.
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Completely satisfied and loyal to Creatio solutions

5,0 hace 4 años

Comentarios: We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies. Now we are fully satisfied with the system and its functionality. Creatio helps us serve our customers better daily. We utilize the platform actively to manage our customer-facing processes as well as improve our internal operations.

Puntos a favor:

The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us. Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly. The system also helped us reduce operational costs and grow customer satisfaction level significantly. Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential. Creatio’s team of professionals keep enhancing the system’s functionality with advanced AI-powered solutions and other latest technologies.

Contras:

The learning curve might be steep at times, especially since there is a wide range of useful features that we can utilize for the greater benefit of our business. Having an abundance of solutions and tools to use, we never stop learning something more about the system and its capabilities. While it is definitely a good thing, it might sometimes feel overwhelming since we need to continuously catch up with the new features that Creatio keeps rolling out. Another great thing – they are ensuring all the features are user-friendly, which makes the adoption of new functionality easy.

Nynke
Yacht Sales Coordinator en Canadá
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Impressive, user friendly CRM tool that streamlines your sales process in no time!

5,0 hace 11 meses

Comentarios: Implementing Creatio in our sales process has streamlined our sales process, kept us on our toes to follow up with every lead, respond in a timely manner, keep track of our customer information and have access to live analytical sales stats. I would recommend this CRM to everyone, the support team is impressive.

Puntos a favor:

Easy to customize, fully integrated. Ongoing development and a great support team!

Contras:

NO cons have been encountered for us. We have positive experience only

Elvia
Ingeniero en sistemas computacionales en México
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

learning and satisfaction of successful use :)

4,0 el año pasado

Comentarios: I like it, I love it, the more I get to know and understand it, the more I like it. For me, learning is very important, and applying this learning makes me feel useful, that I am progressing in my knowledge. It makes me feel good. Thanks for asking.

Puntos a favor:

It is a software that by getting to know it one learns to identify and become familiar with its functionality. If it's hard work. However, by striving and pacting, one grows fond of him, falls in love with Creatio. Because by understanding it, you get to know everything that can be done with creatio. Thank you very much for designing, developing and building such an excellent product.

Contras:

I have seen that it takes time to respond, the waiting times are very slow, I don't know why everything is compiled at the time of making a change. Another point is the dependencies that it has, they are complicated to understand, and therefore, as a result of this, errors have been made, I believe that understanding this issue is solved, or that there is a more in-depth documentation of issues in more depth.

Tatjana
Project manager en España
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great for productivity improvement!

5,0 el año pasado

Puntos a favor:

This tool has been instrumental in substantially enhancing our productivity and fostering stronger collaboration within our team. It has effectively facilitated the consolidation of our projects, even with the geographical dispersion of some of the team members. Moreover, it has provided us with a clearer and more definitive understanding of our strategic trajectory. All in all, it has proven to be a game-changer for our workflows.

Contras:

That would much help to have even more pre-built and composable modules as this will simplify the user adoption process. We know that Creatio's team are inteniv;y working on this.

Samuel
Director of LCS en EE. UU.
Servicios jurídicos, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Version Updates Cause Issues

4,0 hace 12 meses

Comentarios: It has been very frustrating for our team.

Puntos a favor:

Not much that I can think of at this time.

Contras:

Version updates causing issues with our apps Freedom UI randomly showing up for clients even though we have deactivated it Creatio Support is not very helpful and it takes explaining the same thing many times for support to understand.

Masud
Human Resource Manager en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The Perfect Business CRM Solution For Business

5,0 el año pasado

Puntos a favor:

Creatio CRM comes with best CRM features and is also very capable when it comes to lead tracking and management. To make marketing easy, it features best email marketing capabilities and is also good as a sales force automation solution.

Contras:

With Creatio CRM, I haven't realized major concerns

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A tool for deep business insights and analytics

5,0 el año pasado

Puntos a favor:

Creatio provides a bunch of pre-configured workflow templates, the majority of which align closely with our requirements, that helped us significantly streamline our operations. This level of efficiency is of utmost importance in the fast-paced world of financial markets. The most outstanding are Creatio's customization capabilities, sales forecast tools, and easily-adjustable dashboards.

Contras:

While I faced a few minor bugs along the way, these issues were promptly fixed by responsive Creatio support team or resolved through the regular bi-weekly updates that Creatio consistently delivers.

Usuario verificado
Usuario de Linkedin verificado
Servicios de información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A tool to manage data and clients relationship

5,0 el año pasado

Comentarios: I highly recommend Creatio as an efficient platform that delivers exceptional customer experiences, consistently delivers strong results.

Puntos a favor:

Сreatio is a remarkable platform that greatly helps contact center agents in streamlining their daily tasks, providing better service to clients, and ultimately boosting client satisfaction. Additionally, they offer a variety of valuable Marketplace solutions to extend Creatio's capabilities.

Contras:

Not much. It may take some time for non-technical specialist to learn how to use the platform. But once you tried, you won’t go back to another product.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

A usefull marketing automation tool from first glance

5,0 el año pasado

Puntos a favor:

The campaign feature within Creatio has been impressive,allowing to execute even the most complex campaigns effortlessly, all while providing comprehensive insights into customer behaviors with just a few clicks.

Contras:

I'm still getting acquainted with the system, so there isn't much to say about dislikes. The onboarding process appears to be smoothly and clear.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Comprehensive CRM with a wide range of tools.

4,0 hace 2 años

Puntos a favor:

The things I wanted to highlight about Creatio is their ability to organize and centralize data, which makes it easy for us to track leads, automate our sales process and customer interaction. They also offer a robust automation features such as lead nurturing and forecasting so we can prioritize sales efforts to meet sales targets.

Contras:

It is a bit complex with a steep learning curve just like any other CRMs

Ricardo
Lic. Administración de Empresas en México
Automoción, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

CRM for car sales

5,0 hace 2 años

Comentarios: It is a user friendly CRM. It easily adapts to the needs of the company and maintains a correct management of the processes.

Puntos a favor:

The ease of understanding the use of the platform and the connection with other platforms. It helps to maintain a clean database, this helps decision making.

Contras:

Everything that CRM offers is of great value.

Valerie
Valerie
BD Director en RU
Usuario de Linkedin verificado
Organización de eventos, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

An amazing solution for organising all your business processes all together!

5,0 hace 8 años

Comentarios: With BPMOnline you maintain your data base, you manage your projects, sales and cash flow, as well as keep your team well organised and focused. The most amazing thing about BPMOnline for the company staff is that it's also interactive and really fun to use!

Puntos a favor:

All our work is based inBPMOnline! We start the day by logging in and end the day by logging out. All our Clients, suppliers, customer relationship, sales & marketing, project management, calendars, cash flow and even accounting system are all in one place! The way we can link all of them just by clicking a button makes our life easy and lets us perfectly focus on business outside 'admin work'.

Dmitriy
Dmitriy
Ucrania
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

All business processes are automated within bpm’online CRM

5,0 hace 8 años

Comentarios: My company works in service business (education) and we need to do the best we can for our clients. Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone. And from a support standpoint, they provide top-notch service 24/7. Within bpm’online we automate sales processes and pipeline management, email marketing, event management, billing clients’ hours.

Puntos a favor:

We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it. Implementation was very fast and we started using the out-of-the-box processes right away. The best part of the implementation was sales module. Integration was seamless with our other systems. No coding experience or extensive training was needed.

Contras:

To some extend it can be a bit complicated for non-techy users. At the same time, once our team started using it daily, they absolutely loved it.

Richard
President en EE. UU.
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

bpm'online CRM with business process managment is right for SMB market

5,0 hace 5 años

Comentarios: Their CRM system and bpm'online business as a whole, has a wealth of helpful tools within the product but also an extensive academy, community and market place that is updated with new insights to accelerate my business.

Puntos a favor:

The user interface and organization of the whole system to personalize/customize instead of different tools for sales, marketing, customer service, and operations. All leading to the ability to accelerate business transformation.

Contras:

Reporting generation tools although the analytical dashboards and folders with data export cover most business needs.

Tapani
Tapani
SEO/MARKETING en Rumania
Software informático, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Awesome marketing and reporting abilities

5,0 hace 7 años

Comentarios: Data segmentation, functionality limitations, better understanding of customer behavior, reporting for SEO and other digital marketing purposes

Puntos a favor:

Having the ability to check lead profile accuracy and search the system for duplicate leads is a huge plus. Another great feature is having the ability to connect leads to relevant accounts to enrich lead data. Tools for reporting are awesome: we were able to integrate bpmonline with other tracking solutions so it drastically helps us to identify traffic sources, chanlles and link this data to leads or accounts.

Contras:

Offer more design features in the marketing campaigns. Overall I liked the reporting but dashboard export is a minus

Kirsi
Kirsi
Insurance Sales Agent en Países Bajos
Usuario de Linkedin verificado
Seguros, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: GetApp

CRM that we like to use

5,0 hace 8 años

Comentarios: Bpm’online automated key marketing processes for us. All marketing activities, metrics and KPIs can now be shared across departments in a single dashboard. Marketing automation and smart business process management saved us hours of work.

Puntos a favor:

What our team liked the most: • Powerful and easy-to-use bpm engine that makes operational processes run smoothly AND effectively. • Intelligent analytics and dashboards that help us analyze the efficiency of any campaign we run. • Fully customizable system.

Contras:

It would be nice to have a wider range of connectors to some marketing apps we are using.

Salvador
Salvador
CEO en España
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best CRM for medium and big size companies

5,0 hace 6 años

Comentarios: Very easy to use and integrate teams on working them.

Puntos a favor:

Bpmonline is supported over a powerful bpm engine. It makes maximun flexibility on sales, marketing and support processes. Also it can be expanded with new applications from its marketplace. In a very short time, a company can be selling with a very productive way.

Contras:

Slow execution on application data load.

Mark
Mark
Logistiek Coördinator
Usuario de Linkedin verificado
Comercio minorista, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

The business process platform is a huge advantage

5,0 hace 8 años

Comentarios: Bpm’online is really easy to use; we were able to customize and adjust it based on our needs and goals. With bpm’online you’ll never have to bend the way your software works in order to make it support how your business operates.
The interface is intuitive, which makes bpm’online easy to work with. I also like their dashboards.

Puntos a favor:

Bpm’online helped us integrate all data that we were using. The system helped us to better structure and automate complex workflows. Process automation improved productivity and efficiency of the work. At the same time, the system allowed the staff to demonstrate more personalized approach to each customer having all the client’s information available at a client’s profile.

Contras:

Overall it is good for us. There might have been a few glitches at the beginning, but nothing specific I dislike about the platform.

Valentine
CMO en Ucrania
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Pre-defined processes in my CRM

5,0 hace 8 años

Comentarios: Tell us all about your experience:
I am CMO and CRM system is my working tool number one. I have worked with different systems before, they were all good and helped me to achieve the goals. But working with bpm's online is a bit different. It's more than just a CRM system. With bpm's online you do not just keep the contacts and basic information about clients, with the actions you did and will do next, but you move through a pre-defined process and on every stage you have tips what to do in order to close the deal.

Puntos a favor:

Processes in bpm's online CRM is a great benefit for our business. I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up.

Contras:

That is not the cheapest solution on the market, but it worth money. You get all necessary functionality to run the business and even more.