18 años ayudando a las empresas chilenas
a elegir el mejor software

¿Qué es Gusto?

Gusto es una plataforma online moderna que ayuda a las pequeñas empresas a cuidar de sus equipos. Además de gestión completa de nóminas, Gusto ofrece seguros de salud, 401(k), experiencia en recursos humanos y herramientas de gestión de equipos. Las oficinas de Gusto en Denver, San Francisco y Nueva York dan servicio actualmente a más de 100 000 empresas en todo EE. UU.

¿Quién usa Gusto?

Gusto ha sido creado para empleadores modernos. Software de recursos humanos basado en la nube, fácil de usar y respaldado por soporte experto. No es necesario externalizar: Gusto te ayuda a cuidar de tu equipo como un profesional y en un tiempo récord.

Gusto Software - 1
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¿Tienes dudas sobre Gusto? Compara con una alternativa popular

Gusto

Gusto

4,6 (4.061)
US$40,00
mes
Versión gratuita
Prueba gratuita
88
131
4,6 (4.061)
4,5 (4.061)
4,4 (4.061)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
US$219,00
año
Versión gratuita
Prueba gratuita
13
2
4,6 (131)
4,7 (131)
4,6 (131)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Gusto

Evaluación media

En general
4,6
Facilidad de uso
4,6
Atención al cliente
4,4
Funcionalidades
4,5
Relación calidad-precio
4,5

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
73%
4
21%
3
4%
2
1%
1
1%
Stephen
Stephen
Founder
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Gusto is the iPhone of Payroll

5,0 hace 3 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Usuario verificado
Usuario de Linkedin verificado
Ingeniería industrial o mecánica, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Gestiona tu nomina de manera sencilla con GUSTO

5,0 el año pasado

Comentarios: excelente se lleva la nomina de forma correcta, todos los pagos de impuestos una base de datos sencilla realmente lo recomiendo para empresas a pesar de que es un poco caro lo recomiendo

Puntos a favor:

Ejecutar la nómina de los empleados de manera sencilla en tiempo real, además de usar el programa es muy intuitivo, además del servicio que brinda el programa es muy completo

Contras:

es algo costoso realmente no todos pueden tener acceso al programa además no funciona en todos los países

Respuesta de Gusto

hace 8 meses

Hello there, Hello, Thank you for sharing your experience with Gusto. We're glad to hear that you find our payroll management intuitive and efficient. We understand your concerns about cost and availability in different countries. Your feedback is valuable as we continuously work to enhance our services and accessibility. -Gusto

Usuario verificado
Usuario de Linkedin verificado
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Simplifica la gestión de recursos humanos y optimiza tus procesos

4,0 hace 2 años

Comentarios: Gusto es una aplicación integral de gestión de recursos humanos que ofrece una amplia gama de servicios. Su interfaz intuitiva y la automatización de procesos son aspectos destacados que facilitan la administración de recursos humanos. Sin embargo, las limitaciones en la personalización, el costo asociado y el soporte al cliente pueden ser aspectos a considerar.

Puntos a favor:

La plataforma está diseñada de forma clara y sencilla, lo que facilita su navegación y uso.

Contras:

Es posible que se requiera un tiempo de espera prolongado para recibir respuestas o que las soluciones proporcionadas no sean satisfactorias en algunos casos.

Yunuen
Director de TI en México
Telecomunicaciones, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Gustó te ayuda en todo

5,0 hace 3 años

Comentarios: Mi experiencia en general es grata creo que con cualquier plataforma aún tiene detalles a mejorar pero fuera de eso a Sido de gran ayuda para mi equipo de trabajo

Puntos a favor:

Lo principal es que es una plataforma sencilla de utilizar,puede obtener funciones modernas en el ámbito de recursos humanos,poder pagar la nómina de manera rápida y eficaz.

Contras:

Me es un poco desagradable que siempre me lleguen Gmail recordándome cada cosa que hago en esta plataforma me parece innecesario y estresante ya que me saturan de mensajes.

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Uso gusto

4,0 hace 2 años

Comentarios: Buena

Puntos a favor:

Su interfaz y su fácil manejo además de su fiabilidad

Contras:

Que quiza no entienda algunas cosas por las cuales deba yo investigar y la app no me educa

Bismarck
Vendedor en Nicaragua
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Gusto tiene más eficiencia y es más completa que otros similares

5,0 hace 3 años

Comentarios: Me gusta mucho y es fácil de usar tanto para los empleados como para el empleador

Puntos a favor:

Muy buena experiencia, la recomiendo mucho, es simple y sencilla para las nóminas y para declarar impuestos, en general le doy un 10/10. Es mejor que la mayoría y muy útil.

Contras:

Solamente que faltan más opciones para personalizar. El resto está todo bien

Juan Carlos
Geógrafo en España
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Eficacia

4,0 hace 2 años

Puntos a favor:

Es más de usar y sobre todo de entender.

Contras:

A veces va algo lento, pero se soluciona facilmente.

Alan
Profesor en Argentina
Deportes, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Reseña de Alan

4,0 hace 5 años

Comentarios: Buena experiencia, recomendable, reconfortable.

Puntos a favor:

Es facil utilizar el producto, es comodo.

Contras:

No tengo reseñas negativas, estoy satisfecho con el producto

Casey
Casey
Client Services Manager en EE. UU.
Usuario de Linkedin verificado
Juegos de ordenador, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great beginner HR software

5,0 el mes pasado Nuevo

Comentarios: My company used Gusto to manage most HR functions including benefit selection, payroll, and savings account management

Puntos a favor:

I liked Gusto's user-friendly interface.

Contras:

I didn't experience anything negative using Gusto!

Anthony
I.T. Systems Administrator en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Mucho gusto, Gusto

5,0 hace 2 meses

Comentarios: Super ease of use with Gusto. Very clean UI with great hand drawn art before the days of A.I. art. Managing paystubs and requesting time off was very easy and enjoyable. I had a really good experience with using Gusto, until my company moved to a competitor provider.

Puntos a favor:

I loved Gusto's simplified and easy to use GUI. It also had very nice minimalist art that was very cute and appealing. I enjoyed using it to track my paystubs and submit request to take paid time off.

Contras:

I didn't have much I didn't like about Gusto, except when my company moved to a competitor and I could no longer use it.

Anukriti
Architectural Designer en EE. UU.
Arquitectura y planificación, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Mixed Feelings

3,0 hace 2 meses Nuevo

Comentarios: Gusto is a great tool for small to medium-sized businesses looking for an easy-to-use, comprehensive HR and payroll solution. However, the higher cost and limited international support may be drawbacks for some businesses.

Puntos a favor:

Employees can access their pay stubs, tax forms, and benefits details, which reduces administrative burden and enhances transparency.

Contras:

While Gusto offers a lot of standard HR and payroll features, it has limited flexibility in terms of customization for specific business needs or unique workflows.

Amy
Managing Partner en EE. UU.
Práctica de la abogacía, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very user friendly

5,0 hace 4 meses

Comentarios: Navigation is easy and it is simple to switch between Admin and Employee platforms for review.

Puntos a favor:

Very user friendly/easy to learn and utilize even for a non HR/payroll professional.

Contras:

Nothing - we have been very happy with using Gusto after having used two different payroll services in the past.

Respuesta de Gusto

hace 3 meses

Hello Amy, Thank you for your feedback! We're delighted to hear that Gusto has been easy to use and a positive experience for your team. Making navigation simple and switching between admin and employee views seamless is exactly what we aim for. We're thrilled to be your choice after trying other services and look forward to supporting you! -Gusto

Moran
Mobile Marketing Lead en Israel
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ensures all payroll related items are organized to meet due dates

5,0 el mes pasado Nuevo

Puntos a favor:

The best thing about Gusto is that it ensures that salaries are always paid on time, without any errors in calculating taxes or overtime hours. I love the employee interface, it gives a detailed breakdown of actual hours worked and amounts due, with statistics that enhance transparency. The real-time order documentation is excellent, and it’s great that it allows us to track orders with ease.

Contras:

I couldn’t find anything I didn’t like, it’s great that Gusto’s mobile notifications are not delayed, which reinforces our commitment to fulfilling orders on time.

Hannah
Billing Specialist en EE. UU.
Práctica de la abogacía, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Gusto is your New Piggy Bank!

5,0 hace 2 meses Nuevo

Comentarios: I have greatly enjoyed using Gusto for my company's payroll. As an employee, they make it so easy to access my documents as well as make any changes/updates instantaneously.

Puntos a favor:

I LOVE the user interface for Gusto, they make HR so easy for the employee. I have enjoyed the ability to clock-in/out as well as see all of my HR benefits documents in one central location.

Contras:

Nothing, even their debit card aspects are not pushed onto the user, it is simply there as an added bonus/ease of use.

Alec
Owner, President en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great Service and Features for the Price

5,0 el mes pasado Nuevo

Comentarios: I looked at Gusto back when they were Zen Payroll and chose a different software when it became time to use a payroll/HR system. I switched to Gusto during COVID and haven't looked back. They take care of all the tax filings throughout the year for all types of employees and I just started taking advantage of the employee benefits features this past year. It's a bit of "pay to play" for some features (such as next-day payroll) but for all the benefits, it's worth it.

Puntos a favor:

Super easy to navigate and plenty of options to operate small business benefits and payroll

Contras:

A little bit complicated to set up specific payroll features but customer support is very helpful

Antonio
Client Experience Lead en EE. UU.
Muebles, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

User friendly.

5,0 el mes pasado Nuevo

Comentarios: Great app. Super user friendly, most jobs should use it this is the future of time management apps and even HR level things needed for employees. You can add or decline insurance it’s all such a breeze and delight to use.

Puntos a favor:

Easily most user friendly app. I’m able to do everything on my phone. Submit sick time & PTO. I also am a lead over 2 reps and can improve their payroll as well. You can fix timesheets and deletes shifts with ease and only have to leave a note in most cases.

Contras:

I only can approve time sheets from web not the app. It’s slightly annoying but not the worst.

Lisa
Director of Human Resources en EE. UU.
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Solid Experience

4,0 hace 2 semanas Nuevo

Comentarios: I’ve had a solid experience with Rippling. It’s an all-in-one platform that makes managing HR and IT tasks a breeze

Puntos a favor:

Rippling is straightforward to use and combines essential features like payroll, benefits, and employee onboarding. It integrates smoothly with other tools, saving time and reducing errors

Contras:

It can be a bit tricky to set up, especially for smaller businesses. The pricing might also be higher than expected for companies that just need the basics.

Elizabeth
Vp Chief Publishing Officer en RU
Producción audiovisual, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Gusto: For your easy Payrolls

5,0 hace 2 meses

Comentarios: I have had an awesome experience so far because Gusto has made my HR/Administration roles very easy. With this I can set up payroll without stress. The employees too can access their portal and update some information without any stress. My highlight is the automatic direct payments, compliance and even tax filing. Gusto is just a time saver.

Puntos a favor:

What I love the most is the fact that it helps you to handle direct deposits and is very easy to use. You do not need to be so tech-savvy to use it.

Contras:

I think that all benefits should be equal. What I mean is that there should be no restrictions on certain states.

Jon
Owner en EE. UU.
Impresión, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Setup and payroll processing works well. Just don't try to talk to a caring, intelligent human.

3,0 hace 5 meses

Comentarios: Other than the horrible incident with trying to reach someone who could help me, the setup and bi-weekly processing is going well. It would be nice if the payroll journal entries could be electronically entered (via an email and import??) into our companies bookkeeping software. I believe that might be possible for QuickBooks and maybe others, but don't quote me on that. I know that some payroll companies have that "auto-journal entry" capability. That would be a very nice feature to look for when researching payroll service providers.

Puntos a favor:

I like the quirky personality and fun images. Finance and Payroll is a very serious area of business. It is refreshing to have a program like Gusto add a little spice to things. They have a decorated, prancing pig as a logo. :)

Contras:

I came very close to damaging my vocal cords at the end of our first year. The State of Wisconsin sent me a letter directly saying that we owed $16,000 in back payroll taxes plus over a thousand dollars in interest and penalites. I called Wisconsin myself and quickly determined what the problem was. It was a simple error Gusto made when filling out our annual gross pay and withholding report. The first 3 months were compliled by me. We started with Gusto in November. The 4th quarter number Gusto sent to the State was a total of all 3 of my quarters PLUS the total for the 4th quarter. We had approx. $4,000 in taxes due to the State each quarter. All money was paid, by myself for 3 quarters and Gusto for the 4th quarter. However, the man who signed the form at Gusto entered $20,000 for the 4th quarter and $32,000 (3 qtrs X $4,000 plus $20,000) for the annual total. We had paid $16,000. This created a shortage of $16,000 according to the automated computer at the Wisconsin Department of Revenue. Hence, the letter filled with interest and penalties. The lady Wisconsin DOR was very helpful and much to my surprise, I was able to correct the annual filing myself online with her help on the phone. The $16,000 was no longer due. However, everyone in the entire State of Wisconsin system was powerless to eliminate the interest and penalties. I had to make well over 10 phone calls and emails just to talk to someone at Gusto who could help me. I explained that the immediate problem was cleared up by me. However, Gusto was responsible, per how ALL payroll companies sell their services, for the interest and penalties since Gusto was entirely to blame. It was SO FRUSTRATING that the first people answering the phone acted as though they had NO IDEA that Gusto even processed government payroll reports. Once, while ON HOLD, and intermittently talking to a live person for 45 minutes, I asked this entry level phone answerer which office they were in: east coast or west coast? They said that they COULDN'T ANSWER!!! We went round and round with excuse after excuse why he couldn't answer. Starting with "I don't know" and ending up with "I'm afraid that you may buy an airplane ticket to my city, hunt me down and violently attack me." I was livid. But that wasn't why I screamed at the top of my lungs. Finally, after 10 contacts and many failed promises to have a manager contact me, a top woman manager in the appropriate department came to the phone after another half-hour plus wait. We reviewed the situation. Again, this was a VERY SIMPLE SITUATION. An honest mistake that anyone who has ever filled out a government form, or a middle school math test, could easily have done and in hindsight would be able to see their error and admit that they made a mistake. The Gusto manager said several times, which I remember like it happened yesterday: "I will get back to you after reviewing this situation, and IF Gusto made an error, we will remedy the situation." IF IF? IF GUSTO MADE AN ERROR?!?!?!?!?! IF I lost my cool demeanor. I am mild mannered and like to laugh and joke. Be a nice guy. Hence, wondering what the weather was like and which sports teams the man on hold would like to talk about. Except that he thought that I could possibly be a violent threat even though, east coast or west coast I was a long airplane flight away!! This manager said "IF" one too many times. I SCREAMED THE OBVIOUS! "GUSTO WAS UNDER CONTRACT TO FILE THE PAPERWORK. GUSTO PERSONNEL SIGNED THE PAPERWORK. I HAD NOTHING TO DO WITH IT OTHER THAN I CLEANED UP THE MESS GUSTO CREATED. NOW GUSTO NEEDS TO PUT ON THEIR BIG GIRL PANTS AND TAKE RESPONSIBILITY FOR THEIR ERROR. THERE IS NO IF INVOLVED." {How can I make the word IF twice the size and bold so it stands out more? Standard text doesn't come close to how furious I was. First over 10 contacts I initiated. Then being told...'IF Gusto made a mistake" when the mistake was obvious.

Respuesta de Gusto

hace 4 meses

Hello Jon, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the frustration and inconvenience you experienced, and we understand how important it is to have a responsive and supportive team when facing tax-related issues. We take your concerns seriously and will review this situation to ensure we learn and improve from it. We're glad to hear that, outside of this incident, the setup and payroll processing have been working well for you. Your feedback about the auto-journal entry feature is also valuable, and we'll take it into consideration. Thank you for being a Gusto customer, and we appreciate your patience as we work to do better. -Gusto

Usuario verificado
Usuario de Linkedin verificado
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Gusto: a solid hub for small business employee management

4,0 hace 5 meses

Comentarios: My company uses Gusto to track hours and keep certain documents (tax, onboarding, signable forms from Jotform, etc). Its greatest asset lies in its integration of time clock and payroll services.

Puntos a favor:

Gusto is impressively versatile — it can be used as a hub for both documents and hours tracking!

Contras:

The only things I don't like: 1. How quickly access would time out, and how long the app often takes to load a new screen (~15+ seconds at times). 2. Some quirks affecting ease of entry for tracking hours (e.g. not being able to adjust the clock-out time to a future time, the requirement to enter a note before you can save a shift). Some companies it might make sense to have those requirements in place, but that could be better customizable.

Respuesta de Gusto

hace 5 meses

Hello there, Thank you for your review! We’re happy to hear that Gusto serves as a versatile hub for managing employee documents and tracking hours. We appreciate your feedback on areas like the time-tracking experience and app performance, and we’ll keep it in mind as we continue to improve. It’s great to know that the integration with payroll has been a benefit for your company. If you ever have any questions or need support, feel free to reach out! -Gusto

Judith
Director of Operations en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Gusto is worth it!

4,0 hace 8 meses

Comentarios: Whenever we have had issues, Gusto has really tried to remedy them. I appreciate all that they have done and do for us. I needed to reach out and they really tried to work things our for us.

Puntos a favor:

Gusto's ease of use is what we like most. It's so easy for our employees to onboard and use.

Contras:

Their state tax compliance service need a bit of improvement, especially on the city and county level for taxes

Respuesta de Gusto

hace 8 meses

Hello Judith, Thank you for your comprehensive review! We’re thrilled to hear that you and your employees find Gusto easy to use, especially for onboarding. We appreciate your feedback regarding our state tax compliance service and will continue to work on improving it, particularly at the city and county levels. It’s great to know that our team has been responsive and helpful whenever issues have arisen. We're committed to providing excellent support and are glad that our efforts have made a positive impact on your experience. Thank you for choosing Gusto based on a referral and for sharing your positive experience. We’re happy to hear that we have met your expectations and look forward to continuing to serve you. Thank you for being a valued Gusto customer! -Gusto

Patricia
Chief Financial Officer en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Extremely Unreliable Payroll Service

1,0 hace 10 meses

Comentarios: It has been extremely stressful. Starting a new business, especially on a smaller scale is already a stressful experience daily. The last thing you want to stress about is your staff being paid in a timely manner. I literally log into Gusto daily to make sure my access to run payroll isn't blocked for some crazy reason. It's unreal! This is by far the most stressful experience. I am honestly leaving this review to avoid potential customers the headache, not because Gusto will take any of this into consideration.

Puntos a favor:

Onboarding process is easy and easy interface for employees.

Contras:

Customer service is absolutely horrible. There's no problem-solving solutions in place. There are many times that I call and hang up to call back once I hear Someone that I know will not be any help to me. I keep calling until I hit the lottery and actually get someone who is invested in helping me resolve issues. There's no care for the actual business owner. This company only cares about their monthly fee and could care less about your issues with their company. They take forever to resolve issues, like a whole week. SO, make sure you don't have any payroll issues during the pay week because your staff will not get paid through this platform.

Respuesta de Gusto

hace 8 meses

Hello Patricia, Thank you for sharing your experience, although we're sorry to hear about your frustrations. At Gusto, we strive to provide reliable payroll services and excellent customer support. We understand the importance of timely payroll processing and are committed to resolving any issues promptly. While we're glad you found our onboarding process and employee interface easy to use, we apologize for falling short of your expectations with customer service. Your feedback is important to us, and we're continually working to improve our service delivery. If there's anything specific we can assist you with or if you'd like to discuss your concerns further, please reach out to us directly. We value your business and appreciate the opportunity to address your feedback. -Gusto

Amanda
Office Manager en EE. UU.
Práctica médica, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Experience- Easy to Use

5,0 hace 5 meses

Comentarios: Great Experience! Have not had many issues phone app and usage. Has let every person on my team manage their time clock and vacation time

Puntos a favor:

The ease of time clock, company calendar and tax info all in one place

Contras:

Wish it would give reminders of important dates on the calendar

Respuesta de Gusto

hace 5 meses

Hello Amanda, Thank you for your positive feedback! We're thrilled to hear that you find Gusto easy to use and that the time clock, company calendar, and tax information are working well for your team. We appreciate your suggestion regarding reminders for important dates. We’ll consider this for future updates to enhance our calendar functionality. Thank you for choosing Gusto and for sharing your experience with us. If you have any more suggestions or need further assistance, feel free to reach out. -Gusto Team

Heather
CEO en EE. UU.
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Positive Taxes, Payroll and benefits

5,0 hace 6 meses

Comentarios: Very pleasurable, hands off, and taxes taken care of, ease, problem solving, fantastic.

Puntos a favor:

I like the features addition options for things that I don't necessarily need for my business i don't have to up scribe for those features. Response time on payroll has been amazing.

Contras:

When additional payments needed to be added to payroll history it was difficult to navigate.

Respuesta de Gusto

hace 6 meses

Hello Heather, Thank you for your thoughtful review! We’re thrilled to hear that you’ve found Gusto’s features and payroll response time to be amazing. It’s great to know that our flexible options allow you to only use what you need without any extra costs. We appreciate your feedback on adding payments to payroll history and will take that into consideration as we continue to improve our platform. We’re also glad that switching from QuickBooks to Gusto has been a positive experience for your business, both in terms of cost and ease. If you ever need any assistance or have more feedback, we’re here to help. Thanks for choosing Gusto! -Gusto

Juli
Chief Accountant en EE. UU.
Biotecnología, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Support Severely Lacking

4,0 el año pasado

Comentarios: If you don't run into any problems, it's fine. However, I'd give their support a failing grade. I'll give them that it's better than Quickbooks Online payroll but that bar is underground it's so low. I was assured by the salesperson that sold me on Gusto that I would speak to a US-based real person if ever I should need support - that was a false assertion. I rarely, if ever, speak to a US-based person. Getting a hold of a person at all is not easy. There's no number to call. I don't have a contact person at the company. There's often no response on support tickets that I submit. It's inexcusable. Payroll affects people's lives and livelihoods. For a payroll company to expect their software to just work bug-free 100% of the time and thus never put resources into customer support is arrogant and short-sighted.

Puntos a favor:

In general, the payroll features are easy to set-up and use.

Contras:

I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way to disable that. Finally, I have had repeated support issues, most notably, all of my employees that were employed during 2022 were notified of a "Draft" W-2c for the 2022 tax year uploaded to their employee accounts on 12/4/2023. Those "Draft" W-2cs for the prior year were erroneous. After spending hours upon hours reviewing each employee's payroll totals for the 2022 tax year and ensuring there was no such error that needed correcting, I reached out to Gusto through the only feature possible when you need to provide attachments which is an online form. I submitted one for every, single employee. I received a single reply email saying "not to worry" they would address it. I never received a follow-up until I insisted that they call me back. On follow-up, I was told that it was a "company-wide internal error." Furthermore, they couldn't remove the erroneous "Draft" 2022 W-2cs from my employees' accounts and they couldn't provide any official documentation to provide to my employees that the error was theirs and theirs alone. I demanded some sort of compensation at the very least to which they offered a 25% discount for 2 months which amounts to roughly $130 which barely covers 2 hours of my time spent dealing with the mess that they created. Furthermore, when my January bill came, they had not provided the discount. I'm assured that it will appear on my "next" bill but I'm not holding my breath. They should have reached out to their clients pre-emptively about this problem. They should have been responsive to my 16 support tickets about this problem. They should have offered multiple months of free service to compensate for this problem. They offered nothing voluntarily. Nothing. This is absolutely unacceptable handling of a "company-wide error." Oh, and I ran into a different tax compliance issue with city-wide occupational tax with which they should be intimately familiar since their headquarters are located in an adjacent city with an identical occupational tax and yet their own employees didn't seem to understand the nuance of this tax to which their own employees are subject. What kind of payroll company doesn't understand the payroll taxes in their own jurisdiction?

Respuesta de Gusto

hace 8 meses

Hello Juli, Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you've experienced with our payroll system and support services. Your concerns are important to us, and we understand the frustration caused by the issues with payroll journal entries, W-2c forms, and the lack of clarity on tax compliance. We strive to provide reliable solutions and effective support, and it's clear we fell short of your expectations in this instance. Rest assured, we are actively working to address the issues raised and improve our services moving forward. Please reach out directly to us at [email protected] so we can assist you further and ensure your concerns are properly addressed. Your feedback helps us immensely in refining our processes and enhancing the customer experience.

Erinn
Client Service Socialist II en EE. UU.
Contabilidad, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Gusto is easy to use and good for smaller companies.

4,0 hace 5 meses

Comentarios: M overall experience with Gusto is if you have a small business this would be a good payroll platform to utilize. The reports can be made you just need to play around with what you are looking for and the quarterly reports are there they just aren't in the "Tax Packages" to create right away but can find them in the general reports. Overall it is nice to use for smaller businesses.

Puntos a favor:

What I like most about Gusto is the ability to go in and change a payroll if needed after you submitted it - It is also very easy to use and the support they give if needed it quick.

Contras:

They weren't able to add multiple local jurisdictions for one check to break the Gross pay between the days worked. Also the reports are straight forward always compared to other payroll platforms. You had to build reports and the Quarterly reports get released later than normal payroll platforms.

Respuesta de Gusto

hace 5 meses

Hello Errin, Thank you for sharing your experience with Gusto! We're so glad to hear that you're finding it easy to use, and we're especially happy that the flexibility to make payroll changes and quick support has been helpful for your business. 🙌 We understand the challenges you've faced with multiple local jurisdictions and report customization. Your feedback is incredibly valuable, and we’ll be sure to share this with our product team as we continue to improve and enhance reporting features. In the meantime, we appreciate your patience and the helpful tips you’ve shared for navigating the platform. We're thrilled to be a good fit for your small business, and we’re always here if you need further assistance! -Gusto