--- description: ¿Qué piensan los usuarios de Gusto? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Gusto gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gusto - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de recursos humanos](/directory/5/human-resource/software) > [Gusto](/software/131882/gusto) # Gusto Canonical: https://www.capterra.cl/software/131882/gusto Página: 1 de 170\ Siguiente: [Página siguiente](https://www.capterra.cl/software/131882/gusto?page=2) > Gusto hace que la nómina, los beneficios y los recursos humanos sean increíblemente fáciles para las pequeñas empresas. > > Veredicto: 4206 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Gusto? Gusto ha sido creado para empleadores modernos. Software de recursos humanos basado en la nube, fácil de usar y respaldado por soporte experto. No es necesario externalizar: Gusto te ayuda a cuidar de tu equipo como un profesional y en un tiempo récord. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 4206 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Gusto - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: US$49,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Acceso móvil - Administración COBRA - Administración de seguros de vida - Administración de seguros por discapacidad - Administración de seguros sanitarios - Análisis de datos del mercado - Base de datos de empleados - Conforme con HIPAA - Contratación de personal - Creación de informes ACA - Creación de informes/análisis - Cumplimiento tributario - Gestión de calendarios - Gestión de control de horas - Gestión de documentos - Gestión de empleados - Gestión de indemnizaciones - Gestión de la conformidad - Gestión de la deducción - Gestión de la formación - Gestión de nóminas - Gestión de planes de jubilación - Gestión de prestaciones de empleados - Gestión de presupuestos - Gestión de recursos humanos - Gestión de revisión del rendimiento - Gestión de tareas - Gestión de ventajas - Gestión del rendimiento - Goal Setting/Tracking - Horas facturables y no facturables - Impresión de cheques - Informes de nómina - Inscripción de prestaciones en línea - Manual del empleado - Panel de actividades - Panel de comunicaciones - Perfiles de empleados - Portal de autoservicio - Portal de empleados - Portal para empleados - Preparación W-2 - Recordatorios - Seguimiento de candidatos - Seguimiento de la asistencia - Seguimiento de vacaciones/ausencias - Seguimiento del tiempo - Tablero de prestaciones - Tiempo y asistencia - Transferencia … y 3 características más ## Integraciones (en total: 127) - 15Five - 7shifts - Accelo - Aplos - Asana - Ashby - AttendanceBot - Autobooks - AvaHR - BambooHR - Bench - Boast - Bonusly - Bookkeeper360 - Box … y 112 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de recursos humanos](https://www.capterra.cl/directory/5/human-resource/software) ## Categorías relacionadas - [Software de recursos humanos](https://www.capterra.cl/directory/5/human-resource/software) - [Software de Administración de prestaciones](https://www.capterra.cl/directory/10025/benefits-administration/software) - [Programas de nóminas](https://www.capterra.cl/directory/30202/payroll/software) - [Programas de reconocimiento a empleados](https://www.capterra.cl/directory/30818/employee-recognition/software) - [Software de gestión de la compensación](https://www.capterra.cl/directory/30667/compensation-management/software) ## Alternativas 1. [Deel](https://www.capterra.cl/software/205015/deel) — 4.9/5 (4276 reviews) 2. [Rippling](https://www.capterra.cl/software/172127/rippling) — 4.9/5 (4781 reviews) 3. [RUN Powered by ADP](https://www.capterra.cl/software/185859/run) — 4.6/5 (1410 reviews) 4. [Paylocity](https://www.capterra.cl/software/86714/webpay) — 4.3/5 (1841 reviews) 5. [ADP Workforce Now](https://www.capterra.cl/software/155895/workforcenow) — 4.4/5 (7206 reviews) ## Opiniones ### "Easy to use and clear. Facilitates the recording and evaluation of working hours." — 5.0/5 > **Sergio** | *3 de julio de 2025* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Time tracking is made easy with a start/stop function or the option to manually add time. You can also set a time limit so that subsequent changes are only possible for a certain number of days. The administrator role allows you to view and edit all time accounts. However, if someone changes something, it is displayed by name in the overtime overview, so all changes can be tracked. > > **Puntos en contra**: It would be nice if the tool also allowed regular feedback discussions to be recorded directly in the tool and not just uploaded as a single document to the employee. > > Gusto covers all the relevant functions for our daily HR work. The interface and operation are simple and clear. The individual customization options for time tracking and digital personnel file management make it much easier to use. ----- ### "Great for small teams" — 4.0/5 > **Hallye** | *26 de marzo de 2026* | Ingeniería industrial o mecánica | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Gusto excels at automated payroll, tax filing, employee self-service, benefits administration, and smooth onboarding, ideal for small businesses. > > **Puntos en contra**: Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans. > > Highly rated by small teams for its simplicity and automation, though it feels limited as businesses grow or require complex HR workflows. ----- ### "Success With Gusto" — 5.0/5 > **Colton** | *17 de abril de 2026* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The ability to easily upload documents for employees to sign. The ability to easily approve and deny paid time off requests. To ability to manage employee hours \& pay, has helped streamline and manage many aspects for our small business. > > **Puntos en contra**: I am not a fan of the inability to submit time off requests if hours are not in the bank. At my business we utilize time off accrual and if the hours are not there even if they will be at the time for the request it will not allow you to request that time. > > Gusto has been a sigh of relief, making managing my team easier than ever. The ability to upload updates to policies and procedures and have them signed on off has taken the leg work out of making changes. ----- ### "Gusto: Easy, Affordable, but Not Perfect" — 3.0/5 > **Emily** | *16 de enero de 2026* | Productos químicos | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Gusto integrates easily with other systems we use, which saves time and reduces manual work. The employee app is very convenient—our team finds it simple to access pay stubs, tax documents, and personal information right from their phones. It’s also very affordable compared to many other payroll services, especially for small to mid-sized businesses, and offers good value for what you get. > > **Puntos en contra**: One major frustration is that when an employee is rehired, Gusto does not reset their settings. This can cause confusion and extra manual cleanup. We’ve also had ongoing issues with city tax handling, which has required additional monitoring to make sure everything is correct. Another small but annoying usability issue is that when you tab to the next employee, it doesn’t stay in the same section you were working in—you have to keep navigating back to where you were, which slows things down. > > Gusto is affordable, easy to integrate, and employee-friendly, which makes it a strong choice for many businesses. However, some workflow and tax-related issues could definitely be improved to make the experience smoother for administrators. ----- ### "I'm a small business with two owners" — 1.0/5 > **Garrett** | *15 de enero de 2026* | Relaciones gubernamentales | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Pros: Employees were paid on time during the years I used Gusto. There really isn't any more pros. its hard to get ahold of someone when you have a problem. which for me is every year. > > **Puntos en contra**: Everything else. Hidden fees and they pull funds to cover "taxes" even if you handle taxes separately. > > I'm a small business with two owners, we're beyond fed up with Gusto. I wish I could leave no stars. This is not a one-off issue; it has happened every single year, and this year was the final straw. Gusto once again withdrew money from my business account without authorization, despite me explicitly handling my own tax payments and clearly stating, in writing, that I did not approve the withdrawal. This time, Gusto sent a message saying they would pull $756 at 17:00 PM. I responded within 30 minutes, clearly objecting and stating I do not authorize tax payments through Gusto. Despite that, the money was pulled less than 24 hours later. No consent. No signed authorization. No meaningful opportunity to stop it. When I pushed back two days later, I was told the money had already been remitted and that I now have to chase a government agency (I'm assuming the IRS, but who knows, they wont tell me) by myself to attempt a refund. Gusto takes no responsibility and simply shrugs once the money is gone. Gusto’s actions continuously creates unnecessary financial strain and wasted time. Their explanation is always the same: confusing, bureaucratic, and designed to shift blame back onto the customer. The platform itself is misleading. You think you have control over tax payments, you don’t. Gusto will pull funds anyway, then hide behind process and timing excuses when called out. This is unprofessional, and frankly unacceptable for a payroll company that handles people’s livelihoods. I am done. I am moving my business to Paychex, a company that understands authorization, accountability, and basic respect for its customers’ money. If you value control over your finances and don’t want to fight the same battle year after year, look elsewhere. ----- Página: 1 de 170\ Siguiente: [Página siguiente](https://www.capterra.cl/software/131882/gusto?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/131882/gusto) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados