--- description: ¿Qué piensan los usuarios de Usersnap? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Usersnap gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Sistemas de seguimiento de errores](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.cl/software/135579/usersnap Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.cl/software/135579/usersnap?page=2) > Recopila comentarios y errores en tu navegador. Ten una comunicación sin complicaciones entre tus desarrolladores y usuarios. Haz que los comentarios sean importantes. > > Veredicto: 48 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Usersnap? Usersnap se utiliza en pequeñas startup de tecnología, así como en grandes empresas de software (como Facebook, Google y Microsoft). Estos clientes van desde el comercio electrónico, a la tecnología financiera, a los viajes electrónicos y el gobierno electrónico. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 48 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Usersnap - **Ubicación**: Linz, Austria - **Constitución**: 2013 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, checo, coreano, croata, español, francés, húngaro, inglés, italiano, japonés, turco - **Países disponibles**: Alemania, Australia, Austria, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - Análisis de sentimientos - Biblioteca de preguntas - Comentarios constantes - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Estructura de encuesta NPS - Gestión de asignaciones - Gestión de comentarios - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de los comentarios negativos - Gestión de proyectos - Gestión de respuestas - Gestión de tareas - Gestión de tickets - Modelos personalizables - Panel de comunicaciones - Portal de autoservicio - Recopilación de datos multicanal - Registro de auditoría - Seguimiento de problemas - Solicitud de reseña de usuario - Visualización de datos ## Integraciones (en total: 34) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management … y 19 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Sistemas de seguimiento de errores](https://www.capterra.cl/directory/30090/bug-tracking/software) ## Categorías relacionadas - [Sistemas de seguimiento de errores](https://www.capterra.cl/directory/30090/bug-tracking/software) - [Herramientas de seguimiento de problemas](https://www.capterra.cl/directory/30675/issue-tracking/software) - [Software de evaluación 360º](https://www.capterra.cl/directory/30666/360-degree-feedback/software) - [Software de gestión de experiencia del cliente](https://www.capterra.cl/directory/30671/customer-experience/software) - [Software para gestión de reseñas](https://www.capterra.cl/directory/31024/review-management/software) ## Alternativas 1. [Trustpilot](https://www.capterra.cl/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.cl/software/152997/birdeye) — 4.7/5 (702 reviews) 3. [Swell](https://www.capterra.cl/software/172802/swell) — 4.6/5 (355 reviews) 4. [Weave](https://www.capterra.cl/software/141842/weave) — 4.3/5 (668 reviews) 5. [Yotpo](https://www.capterra.cl/software/144389/yotpo) — 4.5/5 (375 reviews) ## Opiniones ### "Give your users a voice" — 5.0/5 > **Bernhard** | *10 de diciembre de 2018* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: When I showed Usersnap to our content creators, they did know how to use it right away. Quality of reported issues is much higher. This enables the dev team to resolve issues faster. Integration in our toolchain (Gitlab, Slack, Jira) is flawless. > > **Puntos en contra**: A free tier would be nice. Although I would find myself upgrading real soon, as constant improvements and customer support are very good. > > Usersnap brings users and developers together by removing the language barrier. Reporting a issue right from the users browser with visual clues and stack trace is a game changer. We also like to use Usersnap heavily in the quality assurance phase. ----- ### "Great price-quality" — 4.0/5 > **Usuario verificado** | *18 de enero de 2021* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Puntos en contra**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Usuario verificado** | *29 de marzo de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Puntos en contra**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29 de julio de 2020* | Logística y cadena de suministro | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Puntos en contra**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- ### "EXCELLENT in every way\! 💕" — 5.0/5 > **Nicole** | *24 de abril de 2021* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - Integrations with other apps - Video recording - Smooth, clean user experience while reporting - Easy to install and learn - Excellent customer service :) > > **Puntos en contra**: Honestly, it's expensive just to use the integrations as a feature. I need this though, but I hope they'll consider connecting with their users on value and possibly adjust pricing in the future. It's tough to get feature/value accurate though, so I get it\! > > I was searching for a solution to a major problem for a small business looking to totally upgrade its website: how to report and manage bugs and issues. Usersnap is an exceptional and highly user-friendly solution to this issue. Users can identify and report issues right on the page, accompanied by either a screenshot or even a VIDEO\! (this is undoubtedly one of the best features) My other favorite feature is the INTEGRATIONS. I use Usersnap alongside Trello to automatically add reported issues to a board for organization and prioritization, then hopefully fixing. 😅 The app is maintained by a kind, attentive team that cares about their users. Take advantage of this and connect with them about what you need. They'll take care of you. Anyone who uses lots of apps knows how crucial this relationship can be. Overall, this app is a powerful solution to a common need. And it does it \*well\* 😊 ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.cl/software/135579/usersnap?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/135579/usersnap) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados