---
description: ¿Qué piensan los usuarios de Call Box? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Call Box gracias a Capterra Chile.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Call Box - Opiniones, precios y características - Capterra Chile 2026
---

Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [Call Box](/software/136167/call-box)

# Call Box

Canonical: https://www.capterra.cl/software/136167/call-box

Página: 1 de 2\
Siguiente: [Página siguiente](https://www.capterra.cl/software/136167/call-box?page=2)

> Solución de analíticas y seguimiento de llamadas, que ayuda a los equipos de ventas y servicios a identificar las oportunidades perdidas y a mejorar las habilidades telefónicas.
> 
> Veredicto: 11 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.3/5** | 11 Opiniones |
| Facilidad de uso | 4.4/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.7/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.2/5 | Basado en las opiniones generales |
| Funciones | 4.4/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Call Box
- **Constitución**: 1988

## Contexto comercial

- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos

## Funciones

- CRM
- Creación de informes/análisis
- Gestión de colas de espera
- Grabación
- Grabación de llamadas
- Integración de telefonía informática
- Registro de llamadas
- Supervisión de llamadas
- Transcripción de llamadas

## Integraciones (en total: 1)

- GoTo Connect

## Opciones de asistencia

- Chat

## Categoría

- [Software para call center](https://www.capterra.cl/directory/30007/call-center/software)

## Categorías relacionadas

- [Software para call center](https://www.capterra.cl/directory/30007/call-center/software)
- [Programas para grabar llamadas](https://www.capterra.cl/directory/30533/call-recording/software)
- [Programas para seguimiento de llamadas](https://www.capterra.cl/directory/30901/call-tracking/software)

## Alternativas

1. [Nextiva](https://www.capterra.cl/software/175788/nextiva) — 4.6/5 (914 reviews)
2. [CTM](https://www.capterra.cl/software/152004/call-tracking-software) — 4.6/5 (150 reviews)
3. [JustCall](https://www.capterra.cl/software/157853/justcall) — 4.1/5 (223 reviews)
4. [RingEX](https://www.capterra.cl/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews)
5. [Five9](https://www.capterra.cl/software/132405/five9) — 4.2/5 (481 reviews)

## Opiniones

### "Excellent software, I will surely recommend" — 4.0/5

> **tommy** | *7 de marzo de 2018* | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: We are able to give call tracking results to our clients and allow our clients to look up their own call tracking results. Their support team is very easy to reach and are very professional.
> 
> **Puntos en contra**: There are sometimes when accessing these reports is kinda sluggish.  And sometimes It seems some of the information is inaccurate.  But I think is the best I have found out there

-----

### "Review" — 4.0/5

> **Josh** | *20 de febrero de 2023* | Salud, bienestar y deporte | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: The call listening and designation of appointment status within reports
> 
> **Puntos en contra**: Sometimes the reports have the wrong labels selected for appointments that are new patients versus existing patients.

-----

### "Car Wars helped our sales team improve." — 3.0/5

> **Sandra** | *18 de enero de 2018* | Automoción | Valoración de la recomendación: 5.0/10
> 
> **Puntos a favor**: Car Wars was user-friendly and very straightforward.  Using Car Wars helped our sales staff to improve.
> 
> It was a pretty straightforward system to measure your sales staff with.Software used is only as good as the people who are using it.  Meaning half the battle is to get your people to engage.  Believe in it.

-----

### "Callbox will add new value to the sales process" — 5.0/5

> **Aniket** | *6 de marzo de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The ability to track multiple marketing leads via phone calls or online leads. I love the ability to track my staff's workload and also be able to listen to their phone calls to provide coaching to help them overcome obstacles. I also love the ability to analyze my phone volume by day and by hour to help maximize staffing needs.
> 
> **Puntos en contra**: Call search via phone number is not great. If we don't know when the call came in, it's hard to track the call down.
> 
> It is never easy to generate new leads for growth. Callbox provides insight into those new leads and allows you to evaluate and train team members to convert leads to actual clients. Also, identifying and knowing which marketing programs are the most impact full in lead generation helps spend marketing funds in the right areas.

-----

### "VHS - callbox review.  14 year customer.  Love y’all." — 5.0/5

> **Nick** | *6 de marzo de 2023* | Marketing y publicidad | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: We love the personal interaction and the consistency with product.
> 
> **Puntos en contra**: Our use case is pretty cut and dry.  I wished we could implement the call reviews platform wide and not affect our monthly spend.  Or at least pilot it for free to show the efficacy before we launch.
> 
> Extremely positive.

-----

Página: 1 de 2\
Siguiente: [Página siguiente](https://www.capterra.cl/software/136167/call-box?page=2)

## Enlaces

- [Ver en Capterra](https://www.capterra.cl/software/136167/call-box)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| de | <https://www.capterra.com.de/software/136167/call-box> |
| de-AT | <https://www.capterra.at/software/136167/call-box> |
| de-CH | <https://www.capterra.ch/software/136167/call-box> |
| en | <https://www.capterra.com/p/136167/Call-Box/> |
| en-AE | <https://www.capterra.ae/software/136167/call-box> |
| en-AU | <https://www.capterra.com.au/software/136167/call-box> |
| en-CA | <https://www.capterra.ca/software/136167/call-box> |
| en-GB | <https://www.capterra.co.uk/software/136167/call-box> |
| en-IE | <https://www.capterra.ie/software/136167/call-box> |
| en-IL | <https://www.capterra.co.il/software/136167/call-box> |
| en-IN | <https://www.capterra.in/software/136167/call-box> |
| en-NZ | <https://www.capterra.co.nz/software/136167/call-box> |
| en-SG | <https://www.capterra.com.sg/software/136167/call-box> |
| en-ZA | <https://www.capterra.co.za/software/136167/call-box> |
| es | <https://www.capterra.es/software/136167/call-box> |
| es-AR | <https://www.capterra.com.ar/software/136167/call-box> |
| es-CL | <https://www.capterra.cl/software/136167/call-box> |
| es-CO | <https://www.capterra.co/software/136167/call-box> |
| es-CR | <https://www.capterra.co.cr/software/136167/call-box> |
| es-DO | <https://www.capterra.do/software/136167/call-box> |
| es-EC | <https://www.capterra.ec/software/136167/call-box> |
| es-MX | <https://www.capterra.mx/software/136167/call-box> |
| es-PA | <https://www.capterra.com.pa/software/136167/call-box> |
| es-PE | <https://www.capterra.pe/software/136167/call-box> |
| fr | <https://www.capterra.fr/software/136167/call-box> |
| fr-BE | <https://fr.capterra.be/software/136167/call-box> |
| fr-CA | <https://fr.capterra.ca/software/136167/call-box> |
| fr-LU | <https://www.capterra.lu/software/136167/call-box> |
| it | <https://www.capterra.it/software/136167/call-box> |

-----

## Datos estructurados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Chile","address":{"@type":"PostalAddress","addressLocality":"Ciudad de México","addressRegion":"CMX","postalCode":"CP 11000","streetAddress":"Boulevard Manuel Ávila Camacho no. 36, Piso 10 Col. Lomas de Chapultepec CP 11000 México, D.F"},"description":"Capterra Chile ayuda a millones de usuarios a encontrar el software adecuado. Descubre opiniones, valoraciones, infografías y las listas más exhaustivas de software empresarial.","email":"info@capterra.cl","url":"https://www.capterra.cl/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.cl/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Call Box","description":"Solución de analíticas y seguimiento de llamadas, que ayuda a los equipos de ventas y servicios a identificar las oportunidades perdidas y a mejorar las habilidades telefónicas.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a6018b25-d9ba-40ec-98ce-e1d32a92bb1c.png","url":"https://www.capterra.cl/software/136167/call-box","@type":"SoftwareApplication","@id":"https://www.capterra.cl/software/136167/call-box#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.cl/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":11},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.cl/software/136167/call-box#faqs","mainEntity":[{"name":"¿Qué es Call Box?","@type":"Question","acceptedAnswer":{"text":"Solución de analíticas y seguimiento de llamadas, que ayuda a los equipos de ventas y servicios a identificar las oportunidades perdidas y a mejorar las habilidades telefónicas.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Inicio","position":1,"item":"/","@type":"ListItem"},{"name":"Software para call center","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Call Box","position":3,"item":"/software/136167/call-box","@type":"ListItem"}],"@id":"https://www.capterra.cl/software/136167/call-box#breadcrumblist"}]}
</script>