---
description: ¿Qué piensan los usuarios de Zingtree? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Zingtree gracias a Capterra Chile.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zingtree - Opiniones, precios y características - Capterra Chile 2026
---

Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [Zingtree](/software/137736/zingtree)

# Zingtree

Canonical: https://www.capterra.cl/software/137736/zingtree

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> Zingtree facilita la creación de árboles de decisión interactivos, scripts de llamadas, guías de procesos, sistemas de diagnóstico y otros.
> 
> Veredicto: 95 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Zingtree?

Los árboles de decisión interactivos son una gran solución para cualquier empresa, proyecto o persona que busque ahorrar tiempo y dinero mediante la racionalización de procesos redundantes tanto interna como externamente.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.4/5** | 95 Opiniones |
| Facilidad de uso | 4.3/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.4/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.3/5 | Basado en las opiniones generales |
| Funciones | 4.2/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Zingtree
- **Ubicación**: Larkspur, EE. UU.
- **Constitución**: 2014

## Contexto comercial

- **Precio inicial**: US$0,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos

## Funciones

- Alerts/Escalation
- Arrastrar y soltar
- Automatización de procesos empresariales
- Base de datos de clientes
- CRM
- Chat en vivo
- Comunicación multicanal
- Controles o permisos de acceso
- Creación de diagramas
- Creación de informes/análisis
- Desvío de llamadas
- Diseño y modelado del proceso
- Encuestas y comentarios
- Enrutamiento automatizado
- Gestión de centros de atención telefónica
- Gestión de colas de espera
- Gestión de correo electrónico
- Gestión de flujos de trabajo
- Gestión de la base de conocimiento
- Grabación de texto de llamada
- Herramientas de análisis de datos
- Herramientas de colaboración
- Integración de telefonía informática
- Métricas de rendimiento
- Portal de autoservicio
- Sin código

## Integraciones (en total: 6)

- Freshdesk
- Intercom
- Salesforce Sales Cloud
- WordPress
- Zapier
- Zendesk Suite

## Opciones de asistencia

- E-mail/Help Desk
- Chat

## Categoría

- [Software de servicio al cliente](https://www.capterra.cl/directory/22/customer-service/software)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.capterra.cl/directory/22/customer-service/software)
- [Software para call center](https://www.capterra.cl/directory/30007/call-center/software)
- [Software de gestión de procesos](https://www.capterra.cl/directory/30010/business-process-management/software)
- [Sistemas de apoyo en la toma de decisiones](https://www.capterra.cl/directory/30544/decision-support/software)
- [Software de soporte al cliente](https://www.capterra.cl/directory/32315/customer-support/software)

## Alternativas

1. [Yonyx](https://www.capterra.cl/software/130406/agi-self-service) — 4.7/5 (256 reviews)
2. [Bitrix24](https://www.capterra.cl/software/113540/bitrix24) — 4.2/5 (984 reviews)
3. [Decisions](https://www.capterra.cl/software/149492/decisions) — 4.6/5 (27 reviews)
4. [Zendesk Suite](https://www.capterra.cl/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [CXone Mpower](https://www.capterra.cl/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Opiniones

### "Zingtree was just what we needed for our call center to troubleshoot\!" — 5.0/5

> **Brooke** | *19 de junio de 2018* | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Great for new hire training as well as existing employees scripting\! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
> 
> **Puntos en contra**: Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able\!
> 
> Easy to use, easily customizable, great for new hires and scripting alike\!

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### "Love it\! Use to create comprehensive trees to assist support teams" — 5.0/5

> **Yogesh** | *20 de junio de 2018* | Hostelería | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: ease of creating content 
integration with Wordpress - which hosts our knowledge base. 
Extremely professional Technical support . support team come back to me in few hours not days. 
Seamless purchase
I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
> 
> **Puntos en contra**: cost. could be more economical. 
If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
> 
> Execution Accuracy. 
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.

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### "Abrupt service changes" — 2.0/5

> **Warren** | *24 de abril de 2024* | Práctica de la abogacía | Valoración de la recomendación: 0.0/10
> 
> **Puntos a favor**: Enabled us to embed a simple decision tree into our website.
> 
> **Puntos en contra**: Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste.
> 
> Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering.

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### "Make Your Own Knowledge Base" — 5.0/5

> **Crystal** | *31 de mayo de 2017* | Seguros | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry.
> 
> **Puntos en contra**: We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops\! A great product that I continue to tell people about today. :)

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### "Easy to use with ALOT of advanced possibilities." — 5.0/5

> **Lasse** | *20 de junio de 2018* | Telecomunicaciones | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support\!\!
> 
> **Puntos en contra**: It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers.
> 
> More fcr, easy internal and external help center

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## Enlaces

- [Ver en Capterra](https://www.capterra.cl/software/137736/zingtree)

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