--- description: ¿Qué piensan los usuarios de ZAP IN? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ZAP IN gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ZAP IN - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para control de visitantes](/directory/10020/visitor-management/software) > [ZAP IN](/software/141680/zap-in) # ZAP IN Canonical: https://www.capterra.cl/software/141680/zap-in > Fundado en 2010, ZAP IN es uno de los software de gestión de visitantes con más funciones del mercado. Visita su sitio web para saber por qué. > > Veredicto: 5 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ZAP IN? Cualquiera que emplee recepcionistas, que tenga interés en el seguimiento/registro de visitantes o que quiera optimizar los sistemas internos de empleados y visitantes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 5 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ZAP IN - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: US$49,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), iPhone (móvil), iPad (móvil) - **Países disponibles**: Canadá ## Funciones - Alertas y notificaciones - Controles o permisos de acceso - Firma digital - Gestión de contactos - Gestión de tarjetas de identificación - Lectura de documentos de identidad - Lista de seguimiento - Mensajería SMS - Preinscripción - Self Check-In/Check-Out ## Integraciones (en total: 1) - Slack ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para control de visitantes](https://www.capterra.cl/directory/10020/visitor-management/software) ## Alternativas 1. [Archie](https://www.capterra.cl/software/1023304/archie) — 4.9/5 (81 reviews) 2. [Vizito Control De Visitantes](https://www.capterra.cl/software/147970/vizito) — 4.7/5 (168 reviews) 3. [The Receptionist for iPad](https://www.capterra.cl/software/133191/the-receptionist-for-ipad) — 4.8/5 (328 reviews) 4. [Greetly](https://www.capterra.cl/software/152835/greetly) — 4.9/5 (79 reviews) 5. [Qminder](https://www.capterra.cl/software/160462/qminder) — 4.8/5 (93 reviews) ## Opiniones ### "BEST Visitors Software" — 5.0/5 > **Syed Wajahat** | *7 de septiembre de 2018* | Servicios medioambientales | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: This software is very user-friendly and has so many features that can be utilized for any type of visitors. They have been upgrading their software almost every month to provide the best service to their customers. One of the most important thing that I like is their CUSTOMER support. Wes is from Zap In who helps me with any type of requests right away. I highly recommend this program. > > **Puntos en contra**: Nothing. Everything is Perfect\! I just love this program ----- ### "Excellent Sign-In app" — 5.0/5 > **Matt** | *8 de julio de 2020* | Estudios de mercado | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Product was easy to set up and very reliable, we have been using it now for almost two years with virtually no issues. I am not sure who published the list of Features on Capterra, but this app has easily three times as many features that are listed here. This app has made our entire reception area run significantly smoother, not to mention making employee payroll borderline effortless. > > **Puntos en contra**: It took some time to find the right iPad stand for our lobby but they were helpful in pointing us in the right direction. > > Had an excellent experience, I would recommend this to anyone. ----- ### "Disappointed" — 1.0/5 > **Sarah** | *9 de septiembre de 2016* | Tecnología y servicios de la información | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The SMS/email notification to host that guest has arrived is a wonderful feature. When it works. > > **Puntos en contra**: Sometimes guests for another office will wander into our lobby and try to sign in, but the person they are here to see is not in our directory (because it is a different company). Then they leave it on the screen with the sign-in details, and the next guest sees this and does not know how to proceed. I asked if Zapin could add a feature that reverts the sign-in details page back to the main Welcome page after a few mins of inactivity, but they were unable to provide this. Product is also too pricey for what they offer. SMS service costs more per month than the base account. > > When I first inquired about this service, I was very impressed with the professionalism and offerings. I was told that the owner would come out and do a demo for us, and set it up to get us going. When I contacted them again down the road, they were unresponsive or at best, vague with their answers. Finally, after numerous contact attempts, we were able to get some of our questions answered. We decided to go with the solution, as they offered an LDAP import tool. Fail. LDAP import did not work, and I ended up manually entering 80+ users into the directory. Aside from the poor experience with implementation, the service has also gone down at least half a dozen times in the year that we've been using it. Sometimes it comes back up in a few hours, but sometimes it is DAYS. During one outage that lasted days, I emailed support (from an existing thread in my mailbox), I sent a message via the website, I called their support line, and I even sent messages via Facebook - I never heard a word back\! ----- ### "Great Software" — 5.0/5 > **Chandan** | *28 de julio de 2020* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Alot of features compared to the other ones I tried. I especially liked how I could customize the script for voice AI > > **Puntos en contra**: Nothing Really. I did not like that the SMS add-on took $33 extra. Other than that excellent product > > Excellent support and software ----- ### "A simple sign in software with some cool, unique features" — 5.0/5 > **Mike** | *27 de noviembre de 2018* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The team at ZAP IN continues to impress with new features and updates released every few weeks. The newest update in October included a feature called lobby chat that allows us to live video stream with our guests in the main foyer. We didn't expect to love it as much as we did but now we call out often. It's a great way to tell the visitor that a meeting is running late or to alert them of any special instructions. We use the reporting option weekly to monitor the traffic, we collect email addresses to send out promotional mail and we print simple name badges for some of our guests. The online dashboard is easy to use and it's a great perk that I can also access it from my S9. All in all, we love the software and will continue using for months to come. > > **Puntos en contra**: Connecting to the printer was frustrating at the beginning. We decided on buying a brand new one to replace the old QL-720. It would be nice if the badges were a little more customizable. > > Great experience. Love the software. Thank you, support\! ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/141680/zap-in) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Datos estructurados