--- description: ¿Qué piensan los usuarios de ConnectWise Automate? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ConnectWise Automate gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise Automate - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para gestión informática](/directory/10001/it-management/software) > [ConnectWise Automate](/software/142789/connectwise-automate) # ConnectWise Automate Canonical: https://www.capterra.cl/software/142789/connectwise-automate Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.cl/software/142789/connectwise-automate?page=2) > Las soluciones de copia de seguridad y almacenamiento de Automate pueden proporcionar protección y recuperación de datos desde máquinas físicas y virtuales. Obtén un recorrido gratis. > > Veredicto: 143 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ConnectWise Automate? Proveedores de servicios de TI y MSP (proveedores de servicios gestionados, por sus siglas en inglés). ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.1/5** | 143 Opiniones | | Facilidad de uso | 3.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ConnectWise - **Ubicación**: Tampa, EE. UU. - **Constitución**: 1982 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Bélgica, Canadá, Estados Unidos, Irlanda, Luxemburgo, Nueva Zelanda, Países Bajos, Reino Unido ## Funciones - Alertas en tiempo real - Alertas y notificaciones - Alerts/Escalation - Antivirus - Análisis de redes - Análisis de vulnerabilidades - Control/Acceso remoto - Controles o permisos de acceso - Copia de seguridad y recuperación - Creación de informes para TI - Creación de informes y estadísticas - Creación de informes/análisis - Descubrimiento automático de dispositivos - Enrutamiento automatizado - Escaneados automáticos - Gestión de auditorías - Gestión de capacidades - Gestión de implementación - Gestión de incidentes - Gestión de inventarios - Gestión de parches - Gestión de problemas - Gestión de puntos de terminación - Gestión de recursos informáticos - Gestión de seguridad - Gestión de software - Gestión de tickets - Gestión de tickets de soporte - Gestión de toda la red - Gestión de versiones - Gestor de línea de base - Implementación automática de parches - Migración de datos - Monitorización y gestión remota - Panel de actividades - Panel de comunicaciones - Para MSPs (Proveedores de servicios gestionados) - Portal de autoservicio - Priorización - Programación - Programación del mantenimiento - Real-Time Monitoring - Registros de eventos - Respuesta a amenazas - Seguimiento de activos - Seguimiento del comportamiento - Sistema de detección de intrusiones - Supervisión de actividades - Supervisión de ancho de banda - VPN … y 20 características más ## Integraciones (en total: 5) - Acronis Cyber Backup - Auvik - ConnectWise PSA - OpenText Core Endpoint Protection​ - ScreenConnect ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para gestión informática](https://www.capterra.cl/directory/10001/it-management/software) ## Categorías relacionadas - [Software para gestión informática](https://www.capterra.cl/directory/10001/it-management/software) - [Software de gestión de parches informáticos](https://www.capterra.cl/directory/10017/patch-management/software) - [Software para administrar servidores](https://www.capterra.cl/directory/10019/server-management/software) - [Software para data center](https://www.capterra.cl/directory/10054/data-center-management/software) - [Software de seguridad de red](https://www.capterra.cl/directory/30003/network-security/software) ## Alternativas 1. [ManageEngine Endpoint Central](https://www.capterra.cl/software/170018/manageengine-desktop-central) — 4.6/5 (1765 reviews) 2. [Pulseway](https://www.capterra.cl/software/141792/pulseway) — 4.7/5 (310 reviews) 3. [Action1](https://www.capterra.cl/software/180609/action1-rmm) — 4.9/5 (238 reviews) 4. [Freshservice](https://www.capterra.cl/software/132997/freshservice) — 4.5/5 (753 reviews) 5. [PDQ Deploy & Inventory](https://www.capterra.cl/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Opiniones ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" — 4.0/5 > **Harrison** | *5 de enero de 2026* | Servicios de información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. > > **Puntos en contra**: The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. > > I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. ----- ### "Powerful Automation with a Steep Learning Curve" — 4.0/5 > **Jake** | *12 de diciembre de 2025* | Supermercados | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. > > **Puntos en contra**: To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. > > Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. ----- ### "Powerful Automation with Excelent Security" — 5.0/5 > **Yasir** | *6 de junio de 2026* | Productos lácteos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: ConnectWise Automate has been a game-changer for our IT operations. The automation and scripting capabilities save us hours every week. Remote monitoring works seamlessly, and the customization options let us tailor everything to our workflow. Great value for the investment\! > > **Puntos en contra**: The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first. Customer support response times could be faster. Once you get past the onboarding phase, though, it runs like a charm. > > After using ConnectWise Automate for over a year, I can confidently say it's one of the most powerful RMM platforms out there. It's not perfect out of the box, but once configured, it handles our managed endpoints with impressive reliability. Worth every penny for growing MSPs. ----- ### "A powerful solution, with a complicated setup" — 3.0/5 > **Usuario verificado** | *26 de septiembre de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. > > **Puntos en contra**: The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. > > Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. ----- ### "Comprehensive Remote Monitoring and Automation Tool" — 5.0/5 > **Peter** | *4 de junio de 2026* | Propiedad inmobiliaria | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management. It allows IT teams to monitor, manage, and maintain a large number of devices efficiently through scripting, patch management, remote monitoring, and automated remediation. The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments. > > **Puntos en contra**: One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities. The interface can feel complex and sometimes outdated, and configuring advanced workflows may require significant time and expertise. Additionally, performance can occasionally be affected in larger environments. > > Overall, my experience with ConnectWise Automate has been positive. The platform offers powerful remote monitoring and management capabilities that help streamline IT operations and automate routine tasks. Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows. It is a robust solution for organizations looking to scale their IT management and support capabilities. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.cl/software/142789/connectwise-automate?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/142789/connectwise-automate) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados