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Employment Hero
¿Qué es Employment Hero?
Como el único sistema de RR. HH. en la nube totalmente integrado con nómina integrada y gran cantidad de beneficios para los empleados, Employment Hero facilita la gestión del empleo. Diseñado para empresas de todos los tamaños, ofrece todas las herramientas que necesitas para gestionar el empleo desde la contratación hasta la jubilación.
Desde la incorporación sin papel y la gestión del desempeño, hasta contratos de empleo y plantillas de políticas desarrolladas por abogados laborales, puedes estar seguro de que tu negocio sigue cumpliendo con las normas.
¿Quién usa Employment Hero?
Propietarios de negocios, gerentes de RR. HH., gerentes de nómina, gerentes de personal y cultura, directores generales, gerentes generales, nómina, RR. HH. y asesores comerciales.
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Employment Hero
Opinones de Employment Hero
Easy to use HR software

Easy HR and Recruitment
Comentarios: Amazing support and the developments just keep coming.
Puntos a favor:
Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.
Contras:
I think the email notification settings need improvement
Respuesta de Employment Hero
hace 2 años
Hi Kellie, Thanks for your review! It's wonderful to hear you're getting so much value from the platform. I've passed on your kind words to our team. Many thanks, Rosie @ Employment Hero
A good experience
Comentarios: All good, and we will continue to use in the future
Puntos a favor:
There are so many functions for payroll and HR sites.
Contras:
Its not easy to cross check the terminated staff in payroll and Hr sites
Respuesta de Employment Hero
hace 2 semanas
Hi Dana, thanks for the feedback. We're glad that you find a lot of value from our platform and appreciate your feedback around termination - we've passed this onto out team. Your support means a lot! Many thanks, Emma @ Employment Hero
Alternativas consideradas:
Good system as long as you dont need help
Comentarios:
Great system, but woeful support, they don't want you to get in touch with them when you need help.
Very poor documentation of system which causes frustration and a lot of time wasting chasing answers that don't come easily
Puntos a favor:
Great system in terms of system design and intuitive use
Contras:
Support system is woeful, poor training and system documentation, getting support is an act in frustration and one of Employment Hero's worst features. They really make it hard for you to get in contact with them
Respuesta de Employment Hero
hace 4 meses
Hi Gwilym, Thank you for sharing your thoughts and providing feedback. We’re pleased to hear that you find the system intuitive and well-designed, but we’re sorry to hear about your frustration with our support and documentation. It sounds like there’s a gap between the support resources you need and what’s currently available. To help bridge that gap, we’ve reached out today to get more clarity on what specific support materials would be most useful for you. In the meantime, we’ve added some further resources (including a launch kit) to our Hero Hub. We appreciate your feedback as it helps us improve and provide a better experience for all our users. Thank you again, and we hope to turn this around for you. Many thanks, Rosie @ Employment Hero
Easy to navigate with all you need from an HR/Payroll Platform
Comentarios: My overall experience with Employment Hero has been good. I’ve been using Employment Hero since 2016, right from their very beginning, and it’s been amazing to see how much they’ve improved over the years. It’s clear that they take customer feedback seriously, which is why I believe it’s so important to keep sharing our experiences. After a five-year break in my career, I returned to work in Australia and switched from another HR system over to Employment Hero and I can see that they have some new features even some of the issues we were facing 5 years ago still there. But overall it's a great system and the customer support normally is immediate and very helpful.
Puntos a favor:
Easy to navigate and integrates everything we need.
Contras:
That's there's a lot of settings in both HR and Payroll and sometimes it gets confusing. Also my employees have access to both because in order to use rosters they need access to Payroll and sometimes they are entering timesheets in both systems and overlapping, etc.
Respuesta de Employment Hero
el mes pasado
Thank you for your feedback Christina! We’re glad to hear your experience has been positive overall. Your insights are valuable and appreciated - we’ll keep them in mind as we continue to improve. Thank you for your loyalty since 2016! Many thanks, Emma @ Employment Hero
rising up to the challenge
Comentarios: i had issues when setting up account and their support staff was awesome. went above and beyond to help me so ive no doubt in the future, they will be a great fit for me and my new company!
Puntos a favor:
manage employees, new hires, payroll, its a all in one mogule. great customer support. i had to get assistance setting up my account, and they are on point. answered my questions, then some, and sweet people! great service which is hard to find for the money
Contras:
im just getting started and at this time, no negative remarks. will update if needed in the future.
Respuesta de Employment Hero
el mes pasado
Thanks for your positive feedback April! We're glad to hear that our customer support team was able to assist you effectively during your account setup. We’re excited to continue supporting you and your new company as you grow with us. If you have any questions or need further assistance, we’re always here to help! Many thanks, Emma @ Employment Hero
Good Customer Service
Comentarios: It has been great experience with customer service staff at EH.
Puntos a favor:
Great Customer Service Staff Quick Response
Contras:
There are some payroll features which are still not in EH Software.
Respuesta de Employment Hero
el mes pasado
Thanks for the positive feedback Anu, we appreciate it. We're glad to hear that you find our customer support team responsive and helpful. Your support means a lot to us! Many thanks, Emma @ Employment Hero
My Super Hero
Comentarios: Overall, Employment Hero is a highly recommended software especially for offices with large employee number. I give it the highest rating possible as it is easy to use. I like the graphics as well.
Puntos a favor:
As and end-user, Employment Hero is a very useful tool to monitor your details like your salary, leave entitlements, tenure in the company. It’s a breeze in navigating the software as it has features that makes the software user-friendly.
Contras:
I cannot see anything that I dislike in Employment Hero. It is easy to use and it takes little effort in navigating through the software.
Respuesta de Employment Hero
hace 2 semanas
Hi Julius, thank you for your positive feedback - we appreciate it! We're pleased to hear that you find our platform easy to navigate a an end-user! Your support means a lot to us. Many thanks, Emma @ Employment Hero
We are thrilled with Employment Hero
Comentarios: We are thrilled with Employment Hero. From the sales process through to implementation, I’ve felt incredibly supported. Our company needed a simple, yet effective solution, and Employment Hero has provided exactly that. A big thank you to [sensitive content hidden] for their exceptional support. This platform has been invaluable, especially as our company grows it can be tricky to introduce new tools, especially with a diverse age range, but it seems like Employment Hero has helped bridge that gap effectively. We continue to grow and keep exploring.
Puntos a favor:
Easy, fun, colorful and straightforward. Extremely user-friendly. It can be tricky to introduce new tools, especially with a diverse age range, but it seems like Employment Hero has helped bridge that gap effectively.
Contras:
Needs to accommodate part-time staff and make permissions a little more straightforward.

Stay away from Employment hero
Puntos a favor:
Nothing, its another version of quick books but you pay more
Contras:
overpriced software for a quick book replica. Very bad customer service who did not even call me but closed the ticket. This happened twice and any questions asked they refer to videos. Negative, There is one small demo of the product. There is no trial period to check the product. There is a one year contract and you cannot leave once you sign up. There is no negotiations with the Employment Hero team since they dont respond
Employment Hero Payroll
Comentarios: All good, the support can contacted easily. I can extract accurate reports from the software
Puntos a favor:
is easy to use and the payroll reports are accurate
Contras:
None, I am satisfied in using the employment hero
Use to love it but now its all about the sale
Comentarios: First few years were great, great features and customization. The last couple have seen it deteriorate considerably. To be honest, I wouldn't be to fussed about the other features that were promised, such as dimensions and journals, being a mess if the support and customer service was adequate. Go with one of the others, you'll thank me later
Puntos a favor:
It has so much potential or had so much potential. The inhouse customisation was brilliant. Use to have great customer service. It seems like each update they do makes it worse. Definitely not suited to slightly complicated to complicated businesses. I have 15 years experience in payroll and never had so many issues with getting support.
Contras:
Support - Takes days, sometimes weeks for urgent replies in the payroll system. Cannot help confirm compliance when the ATO comes knocking. Basically said too bad so sad. The reporting features are terribly limited, doesn't calculate payments made in same pay periods like Xero and a lot of the other available software. Requires manual calculation of Tax, Super, Leave accruals when doing Adhoc payruns. Leaves room for human error and is thus at risk of none compliance.
Employment hero is amazing payroll end to end software, Only when it works
Comentarios: Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.
Puntos a favor:
Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.
Contras:
Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.
Respuesta de Employment Hero
el año pasado
Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero
Alternativas consideradas:
The BEST HR and Payroll platform
Comentarios: We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.
Puntos a favor:
Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.
Contras:
On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.
Respuesta de Employment Hero
hace 2 años
Hi Michelle, Thanks so much for your kind words! It's wonderful to hear that Employment Hero has completely digitised your HR and admin processes. Your support means the world to us. Many thanks, Rosie
Alternativas consideradas:
Employment Hero is Hero
Comentarios: My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company
Puntos a favor:
Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.
Contras:
Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .
Respuesta de Employment Hero
hace 3 años
Hi Deep, Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly. Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans. Thank you again, Anna from Employment Hero
Kudos to EH!
Comentarios: Almost excellent in both HR and Payroll system. But like any other system, there's always room for improvement.
Puntos a favor:
The way EH system is built to streamline the HR processes (i.e hiring, onboarding, payroll, etc). It helped us save a lot of time and resources.
Contras:
the leave balances. They only recount after the payroll is done. It would help if employees can view their balances right after the leaves are approved.
Services Payroll Needs
Comentarios: Good. Customer service team have really helped us streamline our payroll processes.
Puntos a favor:
Is really does service all your payroll needs and the HR and Payroll Platforms integrate well with each other and other platforms
Contras:
Took a while to figure out how to get support from the support team.
Respuesta de Employment Hero
el mes pasado
Thanks for sharing your experience Sarah! We're glad to hear that the integration between HR and Payroll has been helpful. We appreciate the feedback - it means a lot to us! Many thanks, Emma @ Employment Hero
Great on paper but lacking smooth functionality
Comentarios: Relatively good, great concept, aesthetic user interface, clunky functions here and there, setup support for payroll is not helpful.
Puntos a favor:
One place to store everything HR, keeps everything quick for onboarding and saves time and resources
Contras:
Setup was painfully long with minimal help especially with payroll. To the point i had to explain things wrong within the system and explain how to fix it. New employees are not forced to complete there induction and policy content to be considered onboarded and can start the job and not have done anything.
Respuesta de Employment Hero
hace 2 años
Hi Jacob, Thanks for sharing your honest feedback. It's great to hear that the platform's helping you to streamline onboarding and HR admin. I can also appreciate that set-up was challenging, so thank you for sharing your experience with implementing the platform. We're working on a number of initiatives to streamline this experience in future and this feedback is vital in shaping this. In terms of the induction and policy content, you should be able to make this mandatory. Please check out our Help Centre for more information: https://help.employmenthero.com/hc/en-au/articles/360004049095-How-do-I-onboard-a-new-Employee-by-Hero-Academy-Training We appreciate your support. Many thanks, Rosie
Alternativas consideradas:
Not too bad for the price point. But could be better.
Puntos a favor:
Payroll management system and the ability to see all the labour cost at one glace in the dashboard. Love that feature.
Contras:
Not able to copy and paste an employee's shift to he next day is something that bothers me a lot. Maybe I haven't found this option in the interface yet but having to search hard for something so small is not a great experience.
Respuesta de Employment Hero
hace 2 años
Hi Utsav, Thanks for taking the time to leave us a review. It's great to hear that you're loving the dashboard! Regarding shift management, you should be able to copy a shift. Check out this Help Centre article for more information: https://help.employmenthero.com/hc/en-au/articles/360001107095-Shift-management We appreciate your support. Many thanks, Rosie
Love it!
Comentarios: We have streamlined onboarding, policy management, contract management, Employee documentation and many other processes.
Puntos a favor:
Employement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee.
Contras:
I feel like the learning module can be enhanced. It is not easy to use and can be optimised.
Respuesta de Employment Hero
hace 2 años
Hi Bernadette, Thanks for your kind words! It's wonderful to hear that you're getting so much value from the platform. We truly appreciate your support. Many thanks, Rosie
Don't waste your time
Comentarios: We will be cancelling our contract and looking for a different app. Overall a really frustrating experience, made even more frustrating by the fact I reached out to them with this feedback and just never heard back. For the absolutely outrageously high price it costs it isn't worth it, and there are many other apps out there for cheaper.
Puntos a favor:
It sounds great on paper, but it is far from it.
Contras:
It is lengthy and difficult to set up, the customer service team takes an average of 3 days to get back to you with answers to any questions you might have, the rostering system is clunky, the app doesn't work for staff, managers can't update rosters via the app and need to log on to a desktop.
Respuesta de Employment Hero
el año pasado
Hi Bonnie, Thanks for sharing your feedback. I'm sorry to hear that you've experienced challenges with our support times. We're always looking to improve, so I've passed on this feedback to our team. I would like to confirm that our app does allow you to manage and update rosters via the app, please check out this article for more information: https://help.swagapp.com/hc/en-au/articles/6642634836751-How-to-use-timesheets-for-employers-and-managers-via-payroll-work I hope we can work together to turn your experience around. Many thanks, Rosie @ Employment Hero
Employment Hero Review
Comentarios: I have had a great experience with Employment Hero
Puntos a favor:
I love that we have an end to end HRIS solution within Employment Hero, we can manage all aspects from Recruitment to onboarding, offboarding, asset management, recruitment, training, goal setting, performance management and compliance.
Contras:
Reporting is not as savy as I would have liked.
Respuesta de Employment Hero
hace 2 años
Hi Julianne, Thanks for your kind words! It's great to hear that the platform's helped you to streamline your entire HR processes for your business. Your support means a lot to us. Many thanks, Rosie
Not a happy customer
Comentarios: Would NOT recommend this platform.
Puntos a favor:
The onboarding was the main function, and it doesn't work very well
Contras:
A few weeks after entering the contract, the company re-vamped the whole site and gave my employees a totally new app. All very confusing having to re-learn the layout etc. Then they 'Bully" me into having to complete their requirements or face an increase in the cost of the contract - at the same time reminding me that I have signed up for 12 months.
Respuesta de Employment Hero
hace 2 años
Hi Gary, Thank you for sharing your feedback with us. I'm sorry to hear that your experience with Employment Hero has not been up to par, particularly during the implementation of the platform. Regarding our recent app update, I understand that change can be frustrating especially when you'd just rolled out the app to your team. I apologise for the inconvenience this caused and hope these app enhancements help your team in the long term. I'd like to thank you for your honest feedback, as it helps us to understand where we need to improve. Behind the scenes we're implementing a number of initiatives to improve your overall experience, and your feedback is vital to the success of these initiatives. Thank you for choosing Employment Hero and I hope we can work to earn back your trust and confidence. Many thanks, Anna @ Employment Hero
Alternativas consideradas:
Misleading Payroll Products
Comentarios: Employment Hero outsources its payroll platform to Paycat, which operates on a separate database and is not fully integrated with Employment Hero's platform. This means it's important to know which tasks should be performed on each platform to avoid issues. If a problem arises with the payroll, Employment Hero's technical support may not be able to fully assist as they are not familiar with the complex design of Paycat's payroll system. Paycat may also refuse to resolve the issue since you are Employment Hero's customer, not theirs.
Puntos a favor:
Easily create templates and distribute HR-related documents to employees.
Contras:
Human Resources and Payroll software are two distinct products that result in frustration due to their poor integration with one another.
Respuesta de Employment Hero
hace 2 años
Hi Tim, Thanks for taking the time to leave us this review. Our payroll platform is owned by us and integrates with our HR platform. In this instance, PayCat would have assisted you to implement your Employment Hero payroll platform, however now this is complete, please direct any questions or concerns to our support team and we'll get back to you ASAP: https://employmenthero.zendesk.com/hc/en-au/requests/new Behind the scenes, we're working on a number of initiatives to enhance and streamline the implementation process and feedback like this is vital to the success of these initiatives. If you'd like to discuss your concerns further, please feel free to reach out to us at [email protected]. Many thanks, Rosie
Practical and Efficient Employment System
Comentarios:
The set up process is well worth the time invested for the efficiency that follows.
All staff have embraced it, with few problems.
The system is transparent; all documents can be signed from any location; any additional documents can be added immediately and read and signed off by staff on the same day; it also serves as great filing sytem and has the ability to remind staff of overdue certificates; licences etc.
Puntos a favor:
The program is very time efficient; with staff using timesheets instead of manual timebooks; leave request updating on a calendar automatically once approved etc; quick facilitation of documents between employer and employee. Onboarded new employees is simple. The process from sending out a letter of offer and associated paperwork; to the employee registering without any problem before commencing with us, has been seamless. Other quality feature are reminders for expired certificates and licences; birthdays; probations etc.
Contras:
Syncing to MYOB AccountRight: Currently RealHR does not sync correctly with MYOB AccountRight due to the rounding of wages. For e.g: Employee 1 gets paid $55000 per annum or $27.834 per hour. (three decimal point rounding) All employees are set up on hourly pay basis as this way personal and holiday leave etc can be entered each week. If I set up employees under Salary pay basis I cannot enter entitlements. Real HR only rounds to two decimal points and then when it syncs with MYOB it throws the annual amount of $55000 out in MYOB due to the difference in rounding and this upsets Employees when they see the change in their annual wage amount on their payslip. Time sheets: I would like to see an extra box that can stipulate if on any particular day whether the day is OTE or annual leave or personal leave or even a mix of OTE; annual leave; personal leave etc. At this stage you can only stipulate this in notes and sometimes it is easily missed.
Respuesta de Employment Hero
hace 5 años
Hi Joanne, Thank you so much for taking the time to provide such a detailed review of Employment Hero. It's greatly appreciated by our team, as well as potential customers looking for their own HRIS solution. I have passed your feedback regarding the MYOB integration limitations to our product team. Thank you again, The Employment Hero Team

Feature packed software for a HR platform
Puntos a favor:
I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently.
Contras:
There are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser.
Respuesta de Employment Hero
hace 2 años
Hi Suzannah, Thanks for your review! It's wonderful to hear that you're getting so much value from the platform and that it's providing you with peace of mind in terms of compliance. We're always working to improve the platform, so I've passed on your valuable feedback about navigation to our team. Many thanks, Rosie