ConnectWise Control

ConnectWise Control

Por ConnectWise

¿Quién usa ConnectWise Control?

Profesionales de TI

¿Qué es ConnectWise Control?

ConnectWise Control (anteriormente ScreenConnect) es una solución de soporte remoto totalmente funcional. El software te brinda la capacidad de ver y controlar dispositivos de forma remota desde cualquier lugar donde haya una conexión a Internet. Como técnico, independientemente de que sea compatible con las computadoras personales de tus clientes o con una gran infraestructura empresarial, la capacidad de resolver problemas de manera rápida y efectiva te permite ahorrar tiempo y mejorar la satisfacción del cliente.

Información sobre ConnectWise Control

ConnectWise

https://www.connectwise.com/software/control

Fundada en 1982

Resumen de precios de ConnectWise Control

ConnectWise Control dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de ConnectWise Control está disponible a partir de US$24,00/mes.

Precio inicial

US$24,00/mes

Versión gratuita

Prueba gratis

Implementación

Instalado: Mac

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Documentación

Asistencia

Horas laborables

En línea

Funciones de ConnectWise Control

Herramientas de colaboración
Control de versiones
Edición en tiempo real
Foros de discusión
Gestión de calendarios
Gestión de contactos
Gestión de contenidos
Gestión de documentos
Gestión de proyectos
Gestión de tareas
Lluvia de ideas
Videoconferencia
Acceso remoto
Asistencia remota
Chat de vídeo
Chat en vivo
Colaboración
Conferencias web
Firma electrónica
Gestión de reuniones
Gestión de tareas
Seguimiento de huso horario
Softphone
Supervisión de la actividad de los empleados
Acceso móvil
Alertas y notificaciones
Búsqueda
Chat en tiempo real
Encuestas y comentarios
Feed de actividad y noticias
Gestión de tareas
Hilos de debate
Integración de terceros
Llamadas de audio
Uso compartido de archivos
Videoconferencia
Chat en tiempo real
Encuestas y comentarios
Grabación de la sesión
Herramientas de diagnóstico
Transferencia de la sesión
Uso compartido de archivos
Uso compartido de la pantalla
Acceso a varios monitores
Acceso móvil
Acceso remoto
Chat en tiempo real
Colaboración
Control de acceso
Creación de informes/análisis
Grabación de la pantalla
Herramientas de diagnóstico
Impresión remota
Resolución de problemas
Transferencia de archivos
Uso compartido de la pantalla
Alertas y alzada
Almacenamiento de documentos
Chat en tiempo real
Comunicación multicanal
Creación de marca personalizable
Enrutamiento automatizado
Gestión de SLA (Service Level Agreement)
Gestión de la base de conocimiento
Gestión de recursos informáticos
Gestión de tickets
Integración de correo electrónico
Portal de autoservicio
Seguimiento de interacciones
Supervisión de redes
Alertas y alzada
Asistente virtual
Base de conocimientos
Chat en vivo
Encuestas y comentarios
Gestión de centros de atención telefónica
Gestión de citas
Gestión de colas de espera
Gestión de correo electrónico
Gestión de flujos de trabajo
Integración de redes sociales
Métricas de rendimiento
Portal de autoservicio
Gestión de actas
Gestión de calendario
Gestión de invitaciones
Gestión de materiales
Gestión de participantes
Gestión de viajes
Gestión de votos
Herramientas de preparación de reuniones
Herramientas para las actividades posteriores a la reunión
Programación
Reserva de salas de reuniones
Reuniones de comité
Reuniones de juntas
Reuniones internas
Reuniones legislativas
Seguimiento de tareas

Reseñas de ConnectWise Control

Mostrando 5 de 1626 reseñas

En general
4,7/5
Facilidad de uso
4,6/5
Atención al cliente
4,4/5
Funcionalidades
4,5/5
Relación calidad-precio
4,6/5
Jeev Y.
IT Lead
Productos farmacéuticos, 501-1000 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 02-07-2019

"If you value your time and energy, use this software"

Comentarios: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Puntos a favor: ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Contras: No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

  • Fuente de la reseña 
  • Publicado el 02-07-2019
David R.
IT Manager
Petróleo y energía, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 25-02-2020

"Overwhelmingly simple yet effective"

Comentarios: Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Puntos a favor: - Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Contras: - Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

  • Fuente de la reseña 
  • Publicado el 25-02-2020
James D.
CEO
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 28-05-2020

"The best remote access platform"

Comentarios: I've tried so many remote access platforms in the past. For me they all failed when it came to support sessions for unmanaged clients. The others didn't have the features, the price was too high, and/or they were to difficult for my users. I'll be using ConnectWise Control forever.

Puntos a favor: Setting up online meetings - easy. Someone needs me to remote into their computer for the first time while I'm on the beach - easy. I need to maintain unattended access to over one thousand machines - you guessed it, easy. My favorite feature is sending my clipboard as keystrokes. I've used it a million times. The "Wake From Sleep" option has saved me from certain death on numerous occasions.

Contras: Not being able to remote into physical machines that don't have a connected display is super annoying.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 28-05-2020
Adam B.
IT
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    2/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 28-06-2019

"The price is right, it has enough features that were not that easy to integrate, its reputation has"

Comentarios: see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Puntos a favor: THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Contras: Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

  • Fuente de la reseña 
  • Publicado el 28-06-2019
Sam H.
IT Support Technician
Redes informáticas, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 24-03-2020

"ConnectWise Control"

Comentarios: The software is very stable and I use it multiple times a day. I would be unable to do my job without it.

Puntos a favor: I love the ease of use this software offers and the remote clipboard and file transfer tools. It is an excellent tool.

Contras: The customer service is by for the biggest issue with this software. The response time of the support is difficult to deal with.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 24-03-2020