---
description: ¿Qué piensan los usuarios de InCharge Unified Call Management? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de InCharge Unified Call Management gracias a Capterra Chile.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: InCharge Unified Call Management - Opiniones, precios y características - Capterra Chile 2026
---

Breadcrumb: [Inicio](/) > [Software de contabilidad de llamadas](/directory/30083/call-accounting/software) > [InCharge Unified Call Management](/software/149772/incharge-unified-call-management)

# InCharge Unified Call Management

Canonical: https://www.capterra.cl/software/149772/incharge-unified-call-management

> Creación de informes potente y fácil de usar, basada en la web, que captura e informa sobre todos los datos CDR de sistemas tradicionales e IP PBX de varios proveedores.
> 
> Veredicto: 3 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa InCharge Unified Call Management?

Diseñado teniendo en cuenta a las pequeñas y medianas empresas, pero escalable a sistemas grandes y con múltiples sitios; sirve a todos los sectores, incluidos el gobierno, el sector financiero, el cuidado de la salud, la educación y los negocios en general.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.3/5** | 3 Opiniones |
| Facilidad de uso | 4.0/5 | Basado en las opiniones generales |
| Asistencia al cliente | 5.0/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funciones | 3.5/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: eTEL Technologies
- **Constitución**: 2001

## Contexto comercial

- **Precio inicial**: CAD 500,00
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Canadá, Estados Unidos

## Funciones

- Creación de informes entrantes
- Creación de informes por extensión
- Creación de informes salientes
- Duración de llamada
- Gestión de llamadas perdidas
- Identificador de llamadas
- Supervisión de llamadas

## Opciones de asistencia

- E-mail/Help Desk
- Asistencia telefónica
- Chat

## Categoría

- [Software de contabilidad de llamadas](https://www.capterra.cl/directory/30083/call-accounting/software)

## Alternativas

1. [Proteus](https://www.capterra.cl/software/177429/call-accounting-software) — 4.3/5 (3 reviews)
2. [Comm One Call Accounting](https://www.capterra.cl/software/130807/call-accounting-pro) (0 reviews)

## Opiniones

### "Etel~InCharge Review" — 4.0/5

> **Anna Maria** | *4 de julio de 2022* | Administración educativa | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: It is easy to use once you get the hang of it.  Great application to keep all billing and inventory.  It can be customized to how you want to see your reports etc.
> 
> **Puntos en contra**: I know that incharge must have some more options and customizable features.  Just not sure what it can fully do.  I think the template of the software could be more updated.  I would like to see it pull reports in the way you want to see it.  I understand things have to be customized, but options could be laid out better so the customer is more aware if it is a free customize or a paid one.
> 
> We have had incharge for years and I am starting to use it even more then before.  Once you really use it, you see how easy it is to use and helps with day to day work.

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### "Easy to use, great replacement for our existing system" — 5.0/5

> **Kelvin** | *8 de marzo de 2016*
> 
> Customer service was great migrating us from our existing system, from the installation to training. Easy to use web interface and scheduling, simplifies reporting. Great price point as well.

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### "InCharge Unified Call Management Experience" — 4.0/5

> **Tara** | *30 de junio de 2022* | Administración educativa | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: We use the reporting function to run call detail reports quite frequently for our user base.  This can consist of single or multiple user reports.  The reports could be laid out a bit better for a clearer picture but all in all they do the job.
> 
> **Puntos en contra**: Maintenance and integration was not as easy as we would have liked.  Would prefer if this portion was a bit more seamless.

## Enlaces

- [Ver en Capterra](https://www.capterra.cl/software/149772/incharge-unified-call-management)

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