17 años ayudando a las empresas chilenas
a elegir el mejor software

¿Qué es Birdeye?

Recopila reseñas auténticas, supervisa las reseñas en más de 150 sitios desde un solo lugar, comparte tus opiniones en las redes sociales y analiza los problemas que tus clientes mencionan mediante el procesamiento del lenguaje natural. Con BirdEye, conviértete en la opción obvia online.

¿Quién usa Birdeye?

Empresas que buscan crear una sólida reputación online impulsada por los comentarios de los clientes, aumentar las calificaciones y establecer confianza para conseguir nuevos clientes.

Birdeye Software - 1
Birdeye Software - 2
Birdeye Software - 3
Birdeye Software - 4
Birdeye Software - 5

¿Tienes dudas sobre Birdeye? Compara con una alternativa popular

Birdeye

Birdeye

4,7 (664)
US$350,00
mes
Versión gratuita
Prueba gratuita
148
116
4,7 (664)
4,5 (664)
4,6 (664)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
US$100,00
una vez
Versión gratuita
Prueba gratuita
90
4
4,4 (184)
4,3 (184)
4,3 (184)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Birdeye

Evaluación media

En general
4,7
Facilidad de uso
4,7
Atención al cliente
4,6
Funcionalidades
4,6
Relación calidad-precio
4,5

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
81%
4
14%
3
3%
2
1%
1
2%
David
David
President
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Works well and good support

5,0 hace 4 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Valentina
Coordinador Operaciones en Colombia
Comercio mayorista, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Automatizacion simplificada.

5,0 el año pasado

Puntos a favor:

Me encanta que puedo personalizar las reseñas para cada uno de los clientes.

Contras:

No tengo quejas me gusta este aplicativo.

Juan Andres
Administracion de Empresas en Colombia
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Buen servicio.

5,0 el año pasado

Puntos a favor:

Su servicio al usuario es rapido y eficaz.

Contras:

Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.

Usuario verificado
Usuario de Linkedin verificado
Servicios medioambientales, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Buenas forma de gestionar tu reputación en la red

5,0 hace 2 años

Puntos a favor:

La facilidad de manejo y lo intuitivo que es de manejar

Contras:

No hay nada que no me haya gustado. Es un muy completo.

Respuesta de Birdeye

hace 2 años

Thanks for leaving us a review!

Antonio
Gefe en México
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Mi experiencia Birdeye

5,0 hace 3 años

Comentarios: A sido buena asta ahora

Puntos a favor:

Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta

Contras:

Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial

Respuesta de Birdeye

hace 2 años

Hi Antonio! Thank you for sharing your experience with us and choosing Birdeye!

Fred
Fred
Owner en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Helping Your Customer Help Themselves

5,0 hace 11 meses

Comentarios: Birdeye has been great in communications now that I have a dedicated rep. Her help each month is invaluable and helps troubleshoot any issues pretty quickly.

Puntos a favor:

Ability to have all clients fall under one account and dashboard.

Contras:

Would like for the texting tool to be more robust.

Evyn
UX and SEO Specialist en EE. UU.
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Birdeye Platform Review

5,0 hace 9 meses

Comentarios: Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive!

Puntos a favor:

Everything is in one place and there is a suite of products that can make everything all-encompassing.

Contras:

Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.

Isobella
Director en Australia
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Disappointing experience

1,0 hace 4 meses

Comentarios: Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored.

Puntos a favor:

The social media scheduling was handy ..

Contras:

The communication was very poor, I went months with no response to email communication. I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review. I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome. I found the language barrier very hard and a lot of things were misunderstood.

Respuesta de Birdeye

hace 4 meses

Hi Isobella, we are sorry to hear about your experience with Birdeye. Please email me at [email protected] so we can resolve your concerns and help with your cancellation promptly.

Usuario verificado
Usuario de Linkedin verificado
Veterinaria, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Birdeye within the Vet World

4,0 el año pasado

Comentarios: Overall experience with Birdeye is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use.

Puntos a favor:

I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can.

Contras:

Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement.

Respuesta de Birdeye

el año pasado

Amazing! Thank you for sharing how much you love utilizing Birdeye Social!

Charly
Media Manager en EE. UU.
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great product and affordable

5,0 hace 11 meses

Comentarios: Great onboarding and support. Their onboarding team was so patient with us to make sure we were happy.

Puntos a favor:

So many additional features without having to hire another partner.

Contras:

So far after a year we have had great success.

Ali
Digital Account Manager en EE. UU.
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Birdeye Software

3,0 hace 11 meses

Comentarios: Fairly positive overall. Wish SMS marketing was an easier/better process.

Puntos a favor:

Review management features, the social media integration is fantastic! Very easy to use.

Contras:

SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.

Michelle
Executive Assistant to Owner/CEO en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Birdeye keeps us present on social media.

5,0 hace 2 años

Comentarios: Birdeye helps drive potential clients to our website and social media.

Puntos a favor:

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

Contras:

Nothing at the present time that is least helpful when utilizing Birdeye.

Respuesta de Birdeye

el año pasado

Thanks for the great review!

Steve
Director en Australia
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

All Spin No Substance

1,0 hace 12 meses

Comentarios: All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their competitors. The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and even address you by the wrong name. We are seeking a refund as this product is not fit for purpose and has not delivered as promised, and have been completely ignored. We will be making official complaints with Australian authorities should things not improve within the week.

Contras:

Awful after sales service and rude operators who don't know what they are doing

Respuesta de Birdeye

hace 12 meses

Hi Steve, I'm sorry to hear about your experience with the software and support team, and I appreciate you bringing this to our attention. Please share your account details with me directly at [email protected], so I can investigate and assist you promptly.

Virginia
Health Partner Services Manager en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

We've been using Birdeye effectively for upwards of 3 years

5,0 hace 2 años

Comentarios: Love how you can set it and forget it and it will do its job month after month, year after year, reliably.

Puntos a favor:

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

Contras:

The actual interface can sometimes be a bit difficult to navigate.

Eric
Eric
Owner en EE. UU.
Usuario de Linkedin verificado
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

Their contract is outrageously misleading

3,0 hace 9 meses

Comentarios: see above. Overall, they are super responsive- until you try to cancel your contract.

Puntos a favor:

Birdeye worked well enough for review management. I think that everything they do can be done in zapier or high level for about 1/10th the cost.

Contras:

The contract states that it is 12 months. Ok fine. HOWEVER- it auto renews and they won't let you cancel until the next 12 months. It's worse than a big box gym membership. And guess what?? It's a total scam because once everything is set up in birdeye (which I did btw- not them), it's set and forget. Meaning- they are doing nothing to contribute to the value of their initial offering. Which is fine- but don't keep me hostage to some insane contract.

Daniel
Director of Agency Operations en EE. UU.
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Product. Highly Recommend

5,0 hace 11 meses

Comentarios: Birdeye has come a very long way since we first started working with them in 2016. They have always had exceptional customer service and a super fast turn-around time on support tickets.

Puntos a favor:

Being able to automate review responses saves my team HOURS of work each week. It's been a huge game changer.

Contras:

Birdeye does a lot of things right and has continued to release many different features over the years we've been working together. I can't think of anything I dislike about Birdeye. Any issues I've had have been handled right away. They have been more than accommodating.

Shrina
Clinic owner en RU
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great software for any small business

5,0 hace 8 meses

Comentarios: My overall experience has been great and I would highly recommend it

Puntos a favor:

Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better.

Contras:

The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both

Alexander
Procurement Manager en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Why Birdeye Is The Best

5,0 hace 6 meses

Puntos a favor:

It is very helpful for payment processing It offers great reputation management comes with a live chat feature

Contras:

Well, Birdeye has lived to its promises and no issues.

Respuesta de Birdeye

hace 3 meses

Thanks for using Birdeye Payments and choosing Birdeye!

Mariann
Head of Operations en EE. UU.
Internet, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Simple to Use, All-in-one Platform

5,0 hace 10 meses

Comentarios: We've been using it for a few years and I find that setup and ongoing use is simple and easy to use.

Puntos a favor:

Everything can easily be managed, monitored, and updated in the platform.

Contras:

It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though.

Samantha
Client Experience Manager en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Samantha Flynn's Review

4,0 hace 6 meses

Comentarios: I really appreciate the IT team. They are always helpful and willing to teach!

Puntos a favor:

The ease of the platform set up. I also really like the social media scheduler with AI capabilities

Contras:

Cannot input graphic into email campaigns. App is not very robust.

Respuesta de Birdeye

hace 3 meses

Thanks for using BirdAI! We are happy to hear how you are loving it!

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Does what is says it does well

5,0 hace 11 meses

Puntos a favor:

Effective and well run tool to drive online reviews.

Contras:

Had a billing issue that has since been resolved.

Joe
Production Manager en EE. UU.
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Helpful For Reviews

5,0 hace 6 meses

Comentarios: Overall, we are really pleased with what we are getting with this tool and plan to continue using it.

Puntos a favor:

Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information.

Contras:

The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for.

Respuesta de Birdeye

hace 3 meses

We're happy to hear that Birdeye has helped your business save time and bring in new reviews consistently from your clients!

Douglas
Principal en Australia
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Zero stars would be appropriate

1,0 hace 11 meses

Comentarios: They have not generated any leads for us & they don't provide the promised service. They don't deliver any service and don't care to respond except to charge us monthly. Seems to be no more than elaborate scam of small business and would recommend it be avoided. Had to cancel our credit card to stop them from charging us.

Puntos a favor:

None. There is nothing positive about this organisation.It appears to be an elaborate scam!

Contras:

Impossible to cancel. Avoid at all costs.

Respuesta de Birdeye

hace 10 meses

HI Douglas, I apologize for the experience you have faced and want to help resolve thsi matter as soon as possible. Please email me at [email protected] so I can further assist.

Jacquelyn
Sales Manager en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Birdeye Review

5,0 el año pasado

Puntos a favor:

I love the live chats as they are in real time. It is a great way to get quick answers to clients. Also being able to attach a photo to the chat is great.

Contras:

The live chat doesn't always reload/ upload new chats. If on it for too long you need to log out, log back in and then they will be displayed.

Candace
Managing Partner en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good Experience

5,0 hace 11 meses

Puntos a favor:

The product selection and the dashboard

Contras:

some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed

Grace
Receptionist en EE. UU.
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Birdeye is easy and great!

5,0 el año pasado

Comentarios: Great for customer communication, super easy and quick!

Puntos a favor:

Easy texting and get notifications very quickly!

Contras:

Logs me out every time I leave work for the day!