--- description: ¿Qué piensan los usuarios de Answerbase? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Answerbase gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Answerbase - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [Answerbase](/software/153153/answerbase) # Answerbase Canonical: https://www.capterra.cl/software/153153/answerbase Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/153153/answerbase?page=2) > La plataforma comunitaria y online de preguntas y respuestas es fácil de usar y puede personalizarse en función de tus preferencias. Las herramientas se adaptan a comunidades de cualquier tamaño. > > Veredicto: 11 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Answerbase? Empresas que buscan un software de participación del cliente para aumentar la retención y el LTV (valor de vida útil, por sus siglas en inglés) de los clientes actuales, atraer nuevos clientes y socios y disminuir los costes de asistencia para ese público. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 11 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Lumin Creative - **Ubicación**: Barcelona, España - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: US$19,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local) - **Idiomas admitidos**: alemán, español, francés, inglés - **Países disponibles**: Australia, Canadá, China, España, Estados Unidos, India, Reino Unido ## Funciones - Alertas y notificaciones - Alerts/Escalation - Base de datos de clientes - Búsqueda de texto completo - CRM - Carro de compra - Catalog Management - Comunicación multicanal - Control de versiones - Controles o permisos de acceso - Creación de informes/análisis - Directorio de miembros - Discussions/Forums - Edición de texto - Editor de texto enriquecido - Formularios electrónicos - Gestión de SEO - Gestión de colas de espera - Gestión de comentarios - Gestión de contenidos - Gestión de documentos - Gestión de ingresos - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de la comunicación - Gestión de pedidos - Gestión de páginas web - Gestión de tickets de soporte - Gestión del conocimiento - Herramientas de colaboración - Importación y exportación de datos - Marketing multicanal - Modelos personalizables - Moderación - Opciones de publicación de contenidos - Portal de autoservicio ## Opciones de asistencia - E-mail/Help Desk - Asistencia telefónica ## Categoría - [Software de gestión del conocimiento](https://www.capterra.cl/directory/30094/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.capterra.cl/directory/30094/knowledge-management/software) - [Plataformas de comercio electrónico](https://www.capterra.cl/directory/3/ecommerce/software) - [Software de servicio al cliente](https://www.capterra.cl/directory/22/customer-service/software) - [Software de gestión de contenidos CMS](https://www.capterra.cl/directory/10007/content-management/software) - [Herramientas de marketing de contenidos](https://www.capterra.cl/directory/30796/content-marketing/software) ## Alternativas 1. 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[UseResponse](https://www.capterra.cl/software/170123/useresponse) — 4.6/5 (36 reviews) ## Opiniones ### "Very good Support and easy to use" — 4.0/5 > **Nicolas** | *18 de julio de 2016* > > **Puntos a favor**: - Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system) > > **Puntos en contra**: I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs > > We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q\&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution ----- ### "Awesome customer service\! Thank you\!" — 4.0/5 > **Christiaan** | *23 de noviembre de 2019* | Deportes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: 1. Easy and quick to implement and integrate with our existing platforms. The API and Zapier integrations were perfect for us. 2. Users were able to get up and going on the system with little to no training, from a front end and back end perspective. 3. Value for money. This is a product that competes with the biggest and best of them, yet a very competitive price point. > > **Puntos en contra**: 1. Admin User Interface is a little dated. However, I understand a new UI is being developed in line with how most platfroms are evolving. 2. Consistency across the content types. Again, one of these issues for us was addressed in a very quick time frame and a fully working implementation of a feature was added. 3. More a nice to have, but having an onboarding checklist to get the platform up and running would be helpful. > > From the first demo to the implementation of our instance, the AnswerBase team were super helpful and responsive. Whilst we tested most of the features during our evaluation phase, we did miss a couple of feature details and found that certain functionality wasn't working in line with our expectations. To our delight, the team responded with fix options which were tested and implemented, providing us with an even better solution than expected for our members. AND, they delivered it early\! It is so refreshing to work with customer-focused professionals who really understand the importance of under-promising and over-delivering\! Great working with the AnswerBase team and I would certainly recommend this platform. ----- ### "Amazing product, strong feature set, great support, affordable" — 5.0/5 > **Joseph** | *19 de octubre de 2017* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application. > > **Puntos en contra**: There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization. > > Solves major needs in an efficient and cost effective manner. ----- ### "Excellent Support" — 5.0/5 > **Usuario verificado** | *16 de agosto de 2018* | Telecomunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: We looked at a few options- this one was robust and fairly priced for Q\&A add-ons. Also gave us the ability to white-label it. > > **Puntos en contra**: Can be complicated setup initially- but once set up- runs like a charm. > > Q\&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget. ----- ### "Great Support, flexible product" — 5.0/5 > **Julie** | *12 de julio de 2016* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Able to customize to meet our needs. > > I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/153153/answerbase?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/153153/answerbase) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Datos estructurados