--- description: ¿Qué piensan los usuarios de Elium? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Elium gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Elium - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [Elium](/software/154732/elium) # Elium Canonical: https://www.capterra.cl/software/154732/elium Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.cl/software/154732/elium?page=2) > Elium lleva la gestión del conocimiento impulsada por IA a las operaciones globales o a los servicios de atención al cliente. Integrada, segura, flexible y escalable. > > Veredicto: 41 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Elium? Elium se dirige a organizaciones medianas y grandes que buscan una plataforma de gestión del conocimiento fácil de usar, integrada, segura, flexible y escalable para sus servicios de atención al cliente u operaciones globales. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 41 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Elium - **Ubicación**: Mont-Saint-Guibert, Bélgica - **Constitución**: 2008 ## Contexto comercial - **Precio inicial**: EUR 15,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, francés, inglés, neerlandés - **Países disponibles**: Alemania, Australia, Austria, Bulgaria, Bélgica, Canadá, Chequia, China, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos, Finlandia, Francia, Grecia, Hungría, India, Irlanda, Italia y 16 más ## Funciones - @menciones - Acceso móvil - Alertas y notificaciones - Archivo y conservación - Benchmarking - Búsqueda de texto completo - Búsqueda/filtro - Catalog Management - Comentarios/notas - Comunicación multicanal - Control de procesos de aprobación - Control de versiones - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Directorio de empleados - Discussions/Forums - Distribución multicanal - Edición de texto - Editor de texto enriquecido - Feed de actividad y noticias - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de documentos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de la comunicación - Gestión de notas - Gestión de reuniones - Gestión de tareas - Gestión de usuarios - Gestión del conocimiento - Herramientas de colaboración - Herramientas de presentación - Importación y exportación de datos - Modelos personalizables - Portal de autoservicio - Software de asistencia remota - Third-Party Integrations - Varios idiomas - Visualización de datos ## Integraciones (en total: 11) - Google Docs - Google Drive - Intercom - Microsoft 365 - Microsoft SharePoint - Microsoft Teams - Okta - OneDrive - Salesforce Service Cloud - Slack - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión del conocimiento](https://www.capterra.cl/directory/30094/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.capterra.cl/directory/30094/knowledge-management/software) - [Software de productividad](https://www.capterra.cl/directory/30968/productivity/software) - [Herramientas ECM](https://www.capterra.cl/directory/31079/enterprise-content-management/software) - [Herramientas de comunicación entre empleados](https://www.capterra.cl/directory/31543/employee-communication-tools/software) - [Herramientas de colaboración](https://www.capterra.cl/directory/15/collaboration/software) ## Alternativas 1. [Confluence](https://www.capterra.cl/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.capterra.cl/software/1167/sharepoint) — 4.4/5 (5412 reviews) 3. [Guru](https://www.capterra.cl/software/145390/guru) — 4.8/5 (639 reviews) 4. [Notion](https://www.capterra.cl/software/186596/notion) — 4.7/5 (2709 reviews) 5. [Connecteam](https://www.capterra.cl/software/153140/connecteam) — 4.6/5 (5058 reviews) ## Opiniones ### "6 years of using Elium" — 5.0/5 > **Julie** | *26 de abril de 2021* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I really enjoyed working with Elium. What I really appreciated from the beginning was the support from the Elium team. From the beginning, the team has been very active to understand the reality of our organization. I will always remember that during the first day of our workshop to design the platform, the Elium representative said that we would not look at the platform and that we would work only with pens and papers\! I had been dreaming about this platform for months and was a bit disappointed. But then, I realised that it was the best way to start the project. She needed to understand our environment before starting with the platform. Then I have always appreciated the responsiveness of the team when we had a question or were encountering an issue with the plaform. We have always received an answer in a matter of hours. Elium has also always integrated the customer's feedback into their product - which has been highly appreciated. The relation has always been smooth with the team, even when we had disagreement\! I would say that Elium brought us more than a technological solution. The relation with our team was key and has nutured the strategic thinking on our métier. > > **Puntos en contra**: Hard to answer this question... I would say that the biggest issue we encountered with our platform is the fact that the application for mobile devices is not working offline. As we have many colleagues spending hours in transit, we would appreciate to get an offline option. It would allow them to read articles, reports or notes that they had selected before. > > My overall experience is highly positive. As I explained before it went beyond the technological solution offered. It opened new perspectives to our team of analysts. ----- ### "Smart, Scalable, and Simple to USE: A Platform That Works for Contributors, Consumers, and Admins Alike" — 5.0/5 > **Cathal** | *30 de mayo de 2025* | Productos químicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is an easy to use platform for the user who is consuming content, the person who is uploading or contributing the content as well as the Administrators. The multi language capability is important when it is being used with global teams. The Answers AI module that was launched this year is very useful in helping summarise data within a large database like ours. > > **Puntos en contra**: As with any platform, aligning new features with out business needs is an ongoing, rewarding challenge. > > The Elium team are very responsible to queries and offer sound advice on implementation as well as ongoing advice and support on how to best leverage the capabilities the platform has and the new features and capabilities that they are constantly adding. ----- ### "Great tool to share inside our company" — 4.0/5 > **Usuario verificado** | *4 de diciembre de 2018* | Internet | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I've particularly enjoyed the ability to create a hierarchy for our content, we are able to visualize with a glance what are the covered topics in our knowledge platform. > > **Puntos en contra**: I'm not a big fan of the editing tool which could be a little better and doesn't help me save as much time as I'd like. > > We use Elium to write down different workflows that are common to everyone in the company. It is super useful to share complex knowledge and make it available to designated people. ----- ### "Elium: Experience Review after 3 Years" — 5.0/5 > **Ricardo** | *26 de febrero de 2025* | Consultoría de gestión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - Overall great user experience and interface, making the platform very easy to understand and navigate; - Their customer support is very responsive and they have good community engagement (2 gatherings per year to share KM best practices with other clients); - Effective tools for seamless content management; - Compatibility with MS365 files; - Great search engine. > > **Puntos en contra**: - Not having an option to unpublish content (and turn into a draft again). - It would be also nice to have an option to create buttons to embed CTAs in the stories. > > The overall experience with elium is great. The platform has been up for 3 years now, and the acceptance is unanimous. 91% of our employees are active users, and they are highly satisfied with the platform. ----- ### "Using Elium for our user insights repository to speed up digital product innovation" — 5.0/5 > **Andra** | *27 de abril de 2021* | Servicios | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: There are several aspects we really like about Elium. Firstly, the easy governance. Our repository is used by internal design teams, external design partners, product teams and business stakeholders. This demands different levels of access and an interface that would allow for easy discovery for those less research and tech-savvy users. Secondly, the logical way to structure knowledge and intelligent search options. Our focus is on providing access to insights resulting from analysis, not to the raw information from qualitative or quantitative research activities. Elium allowed us to build a library of knowledge that could be acted upon by those who make decisions or design products, as opposed to a tool for capturing raw field notes. A tool for doers. And a tool that would surface the relevant information when a product decision had to be taken. Thirdly, the ability to support different use cases. We defined and prioritised the most probable use cases, of when and how would someone use our repository and understood that it will be valuable for several ones. Luckily, Elium was able to support all of them easily (e.g. onboarding new members in our design team, capitalising on existing user knowledge etc). The reason we chose Elium was specifically because of the freedom it gave us in moulding it to our vision and because it ticked all these relevant boxes for us. > > **Puntos en contra**: I think some features can be improved, and a few others could be added so as to improve the experience of our specific use case - knowledge sharing around user insights for innovation and product development purposes. > > We started using Elium in January 2020 when we understood we need a central place to share all knowledge around clients. This was needed to speed-up the internal innovation process, reduce the time spent searching for the right information and make sure research knowledge is reused and put to action. We had a 5-step deployment process, working closely with the Customer Success Team. Together with them we: clarified our vision and objectives, defined the tagging system and the structure of the platform, uploaded the existing content and then went on to train users. The FAST methodology we used for onboarding helped us get the platform up and running in a few weeks and benefit from proximity and continuous support. Today, we are happy with our usage of Elium because it helps us to improve how we design digital products. More specifically: 1. It ensures that everything we create is relevant to humans 2. Scales knowledge, by making it available in digestible formats to all product teams. 3. Democratises user knowledge, by making it available to non-designers. 4. Makes knowledge transversal (not only deep thinking but also wide thinking) 5. Creates a joint understanding of the problems to be solved 6. Reduces the cost of having user input by sharing everything we know with all product teams ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.cl/software/154732/elium?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/154732/elium) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados