--- description: ¿Qué piensan los usuarios de Intelligent Service Management? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Intelligent Service Management gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intelligent Service Management - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de ITSM](/directory/30676/itsm/software) > [Intelligent Service Management](/software/156351/cloud-service-management) # Intelligent Service Management Canonical: https://www.capterra.cl/software/156351/cloud-service-management Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/156351/cloud-service-management?page=2) > Intelligent Service Management es una herramienta de gestión de servicios de TI basada en la nube e ITIL. Incluye un centro de ayuda, ITAM (gestión de activos de TI, por sus siglas en inglés) y gestión del conocimiento. > > Veredicto: 24 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Intelligent Service Management? MSPs, educación superior, atención sanitaria, sector público, startups ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 24 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ServiceAide - **Ubicación**: San Jose, EE. UU. - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: US$50,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Irlanda, Nueva Zelanda, Reino Unido ## Funciones - Alertas y notificaciones - Alerts/Escalation - Catálogo de servicios - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Enrutamiento automatizado - Flujo de trabajo de aprobación - Gestión de SLA (Service Level Agreement) - Gestión de configuración - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de problemas - Gestión de tickets - Gestión del cambio - Gestión del conocimiento - Panel de actividades - Planificación de cambios - Portal de autoservicio - Seguimiento de activos ## Integraciones (en total: 2) - Salesforce Sales Cloud - Zapier ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software de ITSM](https://www.capterra.cl/directory/30676/itsm/software) ## Categorías relacionadas - [Software de ITSM](https://www.capterra.cl/directory/30676/itsm/software) - [Software para gestión informática](https://www.capterra.cl/directory/10001/it-management/software) - [Software para servicios informáticos](https://www.capterra.cl/directory/30672/it-service/software) - [Herramientas para el cambio organizacional](https://www.capterra.cl/directory/30958/change-management/software) - [Software de help desk](https://www.capterra.cl/directory/30008/help-desk/software) ## Alternativas 1. [Freshservice](https://www.capterra.cl/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [BOSSDesk](https://www.capterra.cl/software/144825/boss-solutions) — 4.6/5 (139 reviews) 3. [ChangeGear](https://www.capterra.cl/software/146239/changegear-itsm) — 4.0/5 (51 reviews) 4. [Alloy Navigator](https://www.capterra.cl/software/108129/alloy-navigator) — 4.5/5 (64 reviews) 5. [Virima](https://www.capterra.cl/software/178220/virima) — 4.6/5 (15 reviews) ## Opiniones ### "It's been a great partnership. We've been using it for almost 3 years." — 5.0/5 > **Leonardo** | *4 de octubre de 2017* | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I really like what I get as an administrator. Everything is conected, and simple to configure. The self-service portal and it's features is also amazing. > > **Puntos en contra**: The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. > > The ITSM is really structured now. It's the most importante thing. ----- ### "Amazing customer experience\!" — 5.0/5 > **Ryan** | *18 de marzo de 2021* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Its ability to accurately keep up with customer mileage, so then precisely recommend service when needed. > > **Puntos en contra**: Training. Their system is very complex, and requires individuals to have a few hours to sit down and learn it. Though this is what I like least, it is also a very important asset to have with this product so we do appreciate SI helping us out so much. > > Incredible customer service, precise vehicle maintenance management. ----- ### "Service Management solution that will determine how you run your Service Management" — 3.0/5 > **Usuario verificado** | *26 de febrero de 2018* | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: If you lack leadership in the IT Service Management area and are looking for a solution that will instill discipline (and you are comfortable with outsourcing those choices to a software vendor) then this solution has a lot to offer you. It imposes a way of approaching service management and if you need that outside imposition it'll do a world of good for you. It does have an increasingly modern look a feel (since being set free from CA Technologies). Uptime has also improved through a migration to AWS. > > A great solution for an organization that is willing to accept the vendors view of ITSM, not appropriate if your organization has mature IT but a great solution for a small company without that already. ----- ### "Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm\!" — 5.0/5 > **Nikhil** | *11 de septiembre de 2017* | Seguridad informática y de redes | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The interface is seamless. Setting it up was easy (I come from a fairly tech background but even if you don't, their support is quick to respond to and help you out with the smallest to the biggest of the questions or requests - yeah, I've tried them all :). Once its all setup, you will see the beauty of IT Service Management at the price that this comes at. Defining the workflows for different paths of approvals to be taken depending upon the nature of request was an added advantage. The backend update cycle is efficient since I've seen multiple update cycles and notifications for new features that are made accessible to us. SLAs could be well defined for the request chains. Creating multiple sub-units within a parent unit is one of the main reasons why we use this product as it solved our ever pressing need to restrict visibility of users and implementers from one department to peek into the stuff of others\! > > **Puntos en contra**: The default reporting is great. Advanced reporting is amazing but it does need the help of the support team to set it up but once its setup, it gave us exactly everything what we needed by joining multiple tables across its database. ----- ### "Great product without the complexity" — 5.0/5 > **Curtis** | *20 de enero de 2017* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use, vast features, robust workflow engine, product integration API's, low cost. > > **Puntos en contra**: Limited CMDB capability > > We reviewed several products in this space and decided on ServiceAide due to the strong workflow engine and simplistic approach. We were able to install the product within a short amount of time (10 days) and begin using the core functionality. Our internal IT resource was able to pick up the product quickly and begin to enhance the Service Catalog to meet our client's expectations. The tool provides importing functionality that allowed us to migrate our customer/user list quickly. ServiceAide provides a Staging and Production environment, which allowed us to thoroughly test features before introducing them into production. We are very pleased with the overall product capability, ease of use, and feature rich environment. The implementation was ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/156351/cloud-service-management?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/156351/cloud-service-management) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Datos estructurados