--- description: ¿Qué piensan los usuarios de Serviceware Knowledge? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Serviceware Knowledge gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Serviceware Knowledge - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [Serviceware Knowledge](/software/157544/serviceware-knowledge) # Serviceware Knowledge Canonical: https://www.capterra.cl/software/157544/serviceware-knowledge Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/157544/serviceware-knowledge?page=2) > Software de gestión de conocimientos simple e intuitivo, para organizaciones de atención al cliente más productivas. Prueba SABIO gratis. > > Veredicto: 20 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Serviceware Knowledge? Muchos sectores pueden beneficiarse de SABIO, pero el software está diseñado para organizaciones de atención al cliente y de asistencia, para ofrecer a todos los agentes y empleados un acceso mejor y más rápido. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 20 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Serviceware - **Ubicación**: Idstein, Alemania - **Constitución**: 1998 ## Contexto comercial - **Precio inicial**: US$14,90 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, español, finés, francés, inglés, italiano, neerlandés, polaco, rumano, ruso, sueco - **Países disponibles**: Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belice, Bermudas, Bielorrusia, Bolivia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá y 106 más ## Funciones - Búsqueda de texto completo - CRM - Catalog Management - Controles o permisos de acceso - Creación de informes y estadísticas - Discussions/Forums - Encuestas y comentarios - Gestión de contenidos - Gestión de la base de conocimiento - Herramientas de colaboración - Portal de autoservicio - Third-Party Integrations ## Integraciones (en total: 2) - Freshdesk - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de gestión del conocimiento](https://www.capterra.cl/directory/30094/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.capterra.cl/directory/30094/knowledge-management/software) - [Software de servicio al cliente](https://www.capterra.cl/directory/22/customer-service/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.cl/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.capterra.cl/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.capterra.cl/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.capterra.cl/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.capterra.cl/software/124981/freshdesk) — 4.5/5 (3408 reviews) ## Opiniones ### "Sabio helpes us and our teams to work more efficient and deliver better quality" — 5.0/5 > **Dustin** | *20 de octubre de 2017* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. > > Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers ----- ### "Very helpful" — 4.0/5 > **Miguel A.** | *26 de agosto de 2019* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality > > **Puntos en contra**: After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. > > It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. ----- ### "Next generation biological data Management" — 2.0/5 > **Usuario verificado** | *9 de noviembre de 2018* | Administración educativa | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Well define GUI, optimiz process, good data handaling > > **Puntos en contra**: Bigger size software, many bugs still need to fix. > > One stop data Management ... U can easily retive all information. Good experience ----- ### "SABIO turns decentralised knowledge to company-wide wisdom" — 5.0/5 > **Rolf** | *22 de noviembre de 2017* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. > > **Puntos en contra**: It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) > > Higher efficiency in customer service, centralised knowledge (just "one truth"). ----- ### "Easy to use and implement. Great support received during implementation" — 4.0/5 > **Dirk** | *20 de octubre de 2017* | Logística y cadena de suministro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment > > **Puntos en contra**: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. > > We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/157544/serviceware-knowledge?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/157544/serviceware-knowledge) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados